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Recent guest reviews

I liked the close proximity to everything downtown shopping restaurants etc. I didn’t like the fact the people working the desk didn’t seem very knowledgeable about Wht was going on in town

My husband booked a King room. While we were sleeping I heard a noise. I turned on the light and saw a huge bug (roach, water bug) on the nightstand coming my direction. I screamed. Long story short. We had to pack up our things and ended up changing to a different room. It was a double bed. I didn't enjoy sleeping because the bed was so small.

The staff at this hotel were the most friendly helpful people we've encountered in a while. Thank you!

The entire staff at the hotel are the friendliest folks I've ever been around. They all go out of their way to be helpful.

Only complaint is construction going on getting in and out of hotel staff excellent

Good experience with front desk staff. Dina was very nice, attentive, and helpful. The Room was very clean and comfortable. Did not have the best experience at the bar. Asked for a drink and staff stood around for quite awhile. Had to flag someone down to ask for a second time. Other than that, the hotel was perfect location for a night stay near the Bank of America Stadium.

This is the second time my wife and I stayed here. I chose this place based on the great experience I had here on my last visit to Charlotte. I once again had a great experience. I would recommend this hotel to anyone traveling to Charlotte.

only issue i had was our room was not cleaned, we stayed from thur arriving at noon until sat am and we saw the cleaning people but they missed our room. they were nice and gave us towels.

Wonderful stay best value and close to everything uptown. Will book again!

nice well run in a good location good staff, comfortable

Quiet and pleasant. Resturant/bar had good drinks/food. Pillows were small. would have liked a blanket rather than a duvet, too hot!

The room was lovely! We ordered room service and called for a few toiletry items. The staff was really quick and accomodating. Also, Double Tree has the BEST cookies on the planet so getting the welcome cookie along with 3 extra tins of cookies made the experience all the more enjoyable. :-)

Great place to stay very modern and staff is awesome! So very accommodating!

The hotel was real nice for how much we paid. It was also in a great location in downtown Charlotte. The best part was walking in and getting a warm chocolate chip cookie. But you had to pay for parking at the hotel really? I just paid to stay there....

Great experience ..will definitely stay again...nice staff and love the cookies....

W Trade St Charlotte NC

Hotel highlights

  • Walking distance to Bank of America Corporate Center
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Charlotte Center City, DoubleTree by Hilton Hotel Charlotte is adjacent to Johnson & Wales University - Charlotte and within a mile (2 km) of other popular sights like EpiCentre. This 3.5-star hotel has 187 rooms and welcomes guests with a restaurant, an outdoor pool, and a 24-hour fitness center.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 11 AM.


Rooms

All 187 air-conditioned rooms provide refrigerators, coffee makers, and free weekday newspapers. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include free local calls, safes, and ironing boards.


Property features

Guests staying at DoubleTree by Hilton Hotel Charlotte enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Self parking is offered for USD 18 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a business center, and express check-out.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Room, 2 Double Beds, Accessible, Non Smoking

2 Double Beds | Sleeps 4

Standard Room, 2 Double Beds

2 Double Beds | Sleeps 4

Room, 2 Double Beds, Accessible, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for DoubleTree by Hilton Hotel Charlotte

Everyone (14) Couples (15) Business (3) Family (8) Friends (9) Other (5)
4
Family

I liked the close proximity to everything downtown shopping restaurants etc. I didn’t like the fact the people working the desk didn’t seem very knowledgeable about Wht was going on in town

By , from Columbus Ohio on Oct 16, 2020

Review comment responded on Oct 20, 2020

Thank you. I do apologize for the lack of knowledge our team seemed to have. Unfortunately COVID-19 has made it a bit challenging to keep up on events that are happening if any.

5
Everyone

By on Sep 4, 2020

Review comment responded on Sep 7, 2020

We look forward to welcoming you back.

1
Partner Couples Family

My husband booked a King room. While we were sleeping I heard a noise. I turned on the light and saw a huge bug (roach, water bug) on the nightstand coming my direction. I screamed. Long story short. We had to pack up our things and ended up changing to a different room. It was a double bed. I didn't enjoy sleeping because the bed was so small.

By on Sep 4, 2020

Review comment responded on Sep 4, 2020

On behalf of the entire team, please accept our sincerest apologies for the water bug. Please know we do have a routine pest control service in place, but as you know when it is hot or wet outside they like to come in. Again our sincerest apologies. We do hope you will give us another opportunity to show you the true DoubleTree experience.

4
Everyone

By on Feb 10, 2020

Review comment responded on Feb 12, 2020

Come back soon.

5
Family

The staff at this hotel were the most friendly helpful people we've encountered in a while. Thank you!

By on Jan 2, 2020

Review comment responded on Jan 7, 2020

So happy to hear our team was friendly and helpful. I will be sure to share your comments with them. Come back soon.

5
Family

The entire staff at the hotel are the friendliest folks I've ever been around. They all go out of their way to be helpful.

By on Dec 9, 2019

Review comment responded on Dec 10, 2019

Thank you for your kind words. See you soon.

5
Everyone

Only complaint is construction going on getting in and out of hotel staff excellent

By on Feb 5, 2019

Review comment responded on Feb 19, 2019

Thank you for your feedback!

5
Everyone

By on Feb 5, 2019

Review comment responded on Sep 22, 2020

Thank you

5
Everyone

By on Feb 5, 2019

Review comment responded on Sep 22, 2020

Thank you

5
Everyone

By on Dec 4, 2018

Review comment responded on Dec 5, 2018

Thank you for your feedback!

DoubleTree by Hilton Hotel Charlotte

895 W Trade St, Charlotte, NC 28202
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