Went to Garth Brooks concert at Bank of America Stadium. Hotel was perfect walking location.
The ‘checkin service’ before I even made it to the front desk to actually check in was terrible. Had one guy wandering around the bottom lobby I had to approach him instead of him greeting me. Then he told me I’d have to park first-no valet service right now- still not knowing where I was going because he didn’t provide much information other than telling me to move my car. So I parked my car and wandered around the parking garage with all of my luggage which wasn’t exactly light. Ended up taking the stairs to finally a set of elevators that took me to the wrong place because I hadn’t been there before and there wasn’t any clear communication. Frustrated with the ‘help’ I received I definitely would NOT stay at this hotel again. Oh and also had to pay $28 for parking on top of everything else
Location was excellent. Need more bartenders at the bar.
We have stayed at this property before and it was definitely different this time. We only stopped in for 1 night. Hallways smelled like weed and they charged $30 per night for SELF PARKING. This is Charlotte, North Caroline. Not New York or Chicago. Staff was polite and got us our room quickly.
Great location - lovely stay. A maintenance employee named Ryan, rescued is when our car broke down in the parking garage. He didn't have to, and we likely made him late for his shift, but he was so gracious and helpful. His professionalism should be recognized by his manager. Very grateful!
I love this place would definitely stay again
I was very please i travel to Charlotte every 4 weeks and i have stayed at the the surrounding hotels look for a home hotel when i stay and not been happy . But I must say this stay and the accommodation was great will be booking next months stay and I'm a Marriott rewards member so I'm very pleased.
Clean hotel
Nice Hotel
It was great
Great hotel to stay, clean rooms and I would recommend
Brand new. Clean etc.. shower is horrific. They actually spent money on a rain shower and hand held but you can barely even wash the soap from your body. No pressure at all. Forget washing your hair. You’ll never get the shampoo out! No cleaning services etc bc of covid it’s like a ghost town.
Located in Charlotte Center City, AC by Marriott Charlotte is within a 10-minute walk of popular sights such as Charlotte Convention Center and Spectrum Center. This 3.5-star hotel welcomes guests with 184 rooms and conveniences like a 24-hour gym, free in-room WiFi, and a 24-hour business center.
In addition to a restaurant onsite, there is also a rooftop bar where you can enjoy a drink. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Guests can expect 47-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms have hair dryers, free toiletries, and bathrobes. Refrigerators, coffee makers, and free local calls are also available.
At AC by Marriott Charlotte, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is available for USD 38 per day. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include a 24-hour business center, a library, and express check-out.
Went to Garth Brooks concert at Bank of America Stadium. Hotel was perfect walking location.
The ‘checkin service’ before I even made it to the front desk to actually check in was terrible. Had one guy wandering around the bottom lobby I had to approach him instead of him greeting me. Then he told me I’d have to park first-no valet service right now- still not knowing where I was going because he didn’t provide much information other than telling me to move my car. So I parked my car and wandered around the parking garage with all of my luggage which wasn’t exactly light. Ended up taking the stairs to finally a set of elevators that took me to the wrong place because I hadn’t been there before and there wasn’t any clear communication. Frustrated with the ‘help’ I received I definitely would NOT stay at this hotel again. Oh and also had to pay $28 for parking on top of everything else
I am so sorry and I'm researching the individual at the lower lobby. Definitely not the service level we offer here and hope we can have another opportunity to serve you.
Location was excellent. Need more bartenders at the bar.
Thank you for the feedback and as a matter of fact we are hiring right now! Hope to see you again!
We have stayed at this property before and it was definitely different this time. We only stopped in for 1 night. Hallways smelled like weed and they charged $30 per night for SELF PARKING. This is Charlotte, North Caroline. Not New York or Chicago. Staff was polite and got us our room quickly.
Thank you for the review and feedback regarding your stay. Yes the parking fee's are high and we do not own that garage-we simply pass the expense along. Hope to see you again soon!
Great location - lovely stay. A maintenance employee named Ryan, rescued is when our car broke down in the parking garage. He didn't have to, and we likely made him late for his shift, but he was so gracious and helpful. His professionalism should be recognized by his manager. Very grateful!
Thank you so much for your note and recognition of Ryan. He has been with us only 30 days and we truly enjoy him. He will be recognized formally in front of his peers.
I love this place would definitely stay again
Thank you for the comments and rating! We look forward to having you back!
I was very please i travel to Charlotte every 4 weeks and i have stayed at the the surrounding hotels look for a home hotel when i stay and not been happy . But I must say this stay and the accommodation was great will be booking next months stay and I'm a Marriott rewards member so I'm very pleased.
Thank you and I appreciate the review! Look forward to having you back next month!
Clean hotel
Thank you for the feedback! Hope to see you again soon!
Incredible show! Thanks for the review!