Mercure Angouleme Hotel de France4.0 out of 5.0
Recent guest reviews
Modern and well-appointed room with little wardrobe space and no drawers so could not stay here for more than a few days. Only one welcome drink for 2 people here as a club accor silver member? Good restaurant with excellent breakfast let down by paper cups and wooden sticks as spoons in the room... and this in a 4 star hotel. The sticks do not make it easy to lift a teabag out of a cup.
Ideally located in the centre of the old town, with its own underground car park. We stayed just one night on our way to Spain. We had a suite which had a small sitting room, very comfortable bedroom and a large jacuzzi bath in the bathroom. We had windows on either side of the room - one side overlooked the very pretty courtyard garden and the other the market hall square at the front of the hotel. Reception staff were great and spoke good English. We didn't eat in the hotel as there are many restaurants and cafes very close by. We would stay here again.
Very clean hotel, large with a very luxurious feel. Our rooms had the best view across the gardens and across the river. Loved the glass in the bathroom :) Breakfast was good value for money and again, everything was immaculate. The hotel is within walking distance of loads of great bars and restaurants, a brilliant location. Would definitely stay there again. :)
We love this hotel.It is lovely and clean and in the most wonderful position across from the market and a s short walk to bars and restaurants and shops. The decor is really good and it is totally lovely. The breakfast is great and the staff nice. We have used Mercure hotels for many years. but we stopped using lots of them because they mad a decision not to have twin bedded rooms. We would stay more often i this hotel and for more nights if it has twin beds so we could sleep well. Their beds are comfortable but we need twins and so do many people. Lovely hotel in all ways. Love it .Recommend it.
We began our month-long tour of France at Angouleme. We were only staying over-night on our way to the Dordogne region. Catching the TGV direct (with no changes) from CDG airport was a big plus for us - and possibly for other looking to go straight from the airport to the Bordeaux region, or south-west France. This hotel is located near the top of the hill - if you arrive by train we recommend catching a cab up the hill as it is a reasonable climb with baggage. The hotel is also located near the town square which provides numerous options for meals in addition to eating in. If you prefer a simpler breakfast than that offered by the hotel, there is a small cafe in the laneway next door. The hotel was clean and we had a very comfortable one-night stay in a good-sized room. The staff were delightful. Reasonable value. I would stay here again if in the area.
My wife and I visited Angouleme for a 4 night mini break. A beautiful and very rural part of France - Angouleme is the main town in the region and is a bigger than we expected but the old town set on the hill is full of charm, character and is great to explore. The area seems generally not very 'touristy' so numbers of hotels are limited. We therefore went for a hotel close to the station and picked the well known 'Mercure' brand. The hotel is in the main square of the old town opposite 'Les Halles' and close to lively bars/cafes. Its only about a 10 minute walk from the station but it is all uphill - be warned if you have heavy cases on a hot day. We did not bring a car but there is an underground car-park. The Privilege room was clean and a very good size. The bed was large and very comfy, the bathroom was well appointed but had a separate toilet. Good quality toiletries and robes were provided along with a coffee machine and stocked mini-fridge. The air-conditioning was excellent and necessary given the very hot weather at the time of our stay. The room also had a lovely view over the gardens and to the city beyond. We only ate limited food in the restaurant, although what we had was good. The service was a bit slow on occasion and the staff seemed rather overworked, but 'Guillaume' especially was cheery, friendly and helpful. Unfortunately there was only very limited light snacks available when we first arrived mid afternoon. In summary a very good and typical 'Mercure' hotel, well appointed with slightly quirky decor. Room 216 had a peculiar layout, as the separate toilet was on one side of the bed with the wash basin in the bathroom on the opposite side of the bed - appeared to be the only room with this layout.
The hotel was clean, attractive and well-located, although the angle of approach in a car means that the car park underneath wasn't straightforward to find. However, a helpful receptionist came out immediately to point the way. This was typical of the positive and helpful attitude of all the staff that we met, who were attentive in dealing with problems. Unfortunately there were some serious problems to deal with. The room that we were initially placed in was directly over the bar, and there was a large and noisy group in the (very attractive) garden just outside. The receptionist found us another room not facing onto the garden, which was much quieter, but which smelled very strongly of smoke, despite the hotel's no smoking policy. She then upgraded us to a better room without charge, facing onto the garden but on a higher floor so it was quieter. So far, perfect responses to the problems, and the room service meal was delicious. However, once the music for the wedding got going, the noise level increased, and although we eventually got to sleep we were woken again by the music, which continued until 4am. We were told that this is normal for weddings, but if that is the case they should not make the hotel available for other bookings when weddings are happening. We complained in the morning (along with other guests), and some of the charges were knocked off in recompense, so again I can't complain about the staff who were understanding and apologetic, but amplified music until 4am just doesn't mix with guests reasonably expecting a good night's sleep. That ruined what would otherwise have been an excellent stay, and (speaking as someone who runs a venue which hosts weddings) shows a very poor management policy.
To have some extra space is terrific - a hotel room is more than just a bed! The restaurant food was very good although the service was a bit hit and miss. Excellent wifi in the room, given we have to work while away.
Friendly and helpful reception staff; room fairly small and minimalist, but comfortable and clean. Our main gripe was breakfast, for which we paid 16 euros each. We were told that breakfast was served until 10.00, so arrived at about 9.30 to find the breakfast staff already beginning to set the tables for lunch. By about 9.45, all of the hot plates/dishes were turned off (we had to plug the pancake heater back in again); by 9.55, all of the bread, croissants etc. had been cleared away, even though we were still eating and may have wanted more. We had the very strong impression that our presence was an inconvenience to the staff. It was one of the least relaxing hotel breakfasts I have had for a long time.
We have stayed at this hotel several times over the years. A couple of years ago the rooms were less than tastefully decorated but now have been calmed down and make for a very pleasant stay. The restaurant area and reception also have been greatly improved. But why oh why are so many Accor hotels abysmal in providing English speaking channels like BBC and CNN? On this trip we used 5 Accor hotels and several lacked any of these channels but were being well used by Brits!
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 464 reviews