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Plantation Bay Resort and Spa

5.0 out of 5.0

Recent guest reviews

The Plantation Bay Hotel on the surface cold be a good hotel. It looks pretty and the rooms are ok but everything else is missing. Beach - The beach is very small and they do not provide any table service for food or drinks. Not massive but worth knowing. Food - Very poor quality and choice of food. Compared to the Crimson were we also stayed who have excellent quality of product (fresh) and well thought out menus for all and the Plantation does not have this. Some of the food was outright uneatable (cold and not cooked) Service - Shocking especially for the Philippines were this is normally excellent. The Plantation have strict rules that they enforce with an iron fist such as you get a towel card per person for a flimsy beach towel that if you lose you pay $25 usd or if your bin is to full you pay $50 USD. I found that all of these rules caused the staff who are just doing what they are told by management to act in an aggressive and inappropriate manner. We had an incident where my wife tried to take her phone into the gym for a workout (these are not allowed) so she could track what she was doing. The person minding the gym was very quickly in her face shouting at her and demanding she gave him her phone. He did not explain why just got more aggressive and angry until I came in. I asked to speak to the duty manager Arvind who did come and when I explained what happened instead of trying to listen he just told me I could leave if i want his hotel is prestigious and they can do what they want. It was just rubbish. Overall Stay - Was poor from start to finish. It is the only hotel I have stayed in globally where instead of saying hello when you arrive you are given a list of things not to do and how much it will cost you. Just zero customer experience in what should be a once in a life time one. We also stayed at the Crimson which is not as pretty but was cheaper with a great range of menus and first class service creating a truly luxurious stay for its guests. On a side note as it is not well advertised for the next 6 months there are renovations from 8am to 6pm that are loud and close to pool areas with lots of workers on site. Ironically this was not the worst thing about the hotel.

Our family took a much needed and long overdue vacation this month and we could not have picked a better place. The staff is the best feature of this place. All of them we kind, helpful, cheerful and always looking to go the extra mile. The spa was heavenly! Tons of activities for both kids and grownups! We almost cancelled our trip to another city to stay on here but couldn’t. Definitely coming back here again!

My family stayed for 3 days and 3 nights the resort. Pros: 1. Very friendly and professional staff. Very helpful and even refused tips even if we insisted. 2. Many great activities for the young kids especially the kiddie kayaks, bikes, calesas and rock climbing. 3. Great breakfast especially the food. 4. Own water filtering system. 5. Nice buffet entertainment at night. Cons: 1. The pool needs regrouting in some areas. 2. Boring kids club. They need to organise Philipino games instead of the boring arts and craft. The kids who go to this hotel come from well-to-do families or live abroad like ourselves. Art works are not special to these kids especially when they get better quality art materials at home. Instead, play things like sungka, sack race, etc... 3. LOTS OF CENTIPEDES crawling on the floor in our room. I've seen them in the bathroom, on the tiles, bathtub, walls...Why can't you control them? All our things were lying around. Some were crawling near our shoes. What if they got in one of our shoes? I called reception twice and all they did was to spray something to kill them but they kept on coming back. Not good enough. Overall, we enjoyed our stay. Had the centipedes stayed outside of the hotel room, then it would've been a better experience.

We are a family of 7 and we just returned from a 2 night stay at Plantation Bay and we say this honestly -- This place was/is beyond our wildest expectations. The staff is just incredible. They are so great that it's hard to find words to express our gratitude to them because we know and appreciate all their hard work. We very honestly cannot say anything bad about this resort at all. We've read some recent "reviews" posted that tried to fault this property for imposing a "fine" for unregistered visitors and we can tell you that Plantation Bay's visitor policy is clearly written on the reservation conformation in BOLD letters so it's not an issue as long as you are honest with them up front and register any visitors you invite as we did. All it takes is one phone call from your room to have any issue addressed promptly. Honesty is the best way we can describe this resort. Their menus at the many restaurants have prices that include the tax and the service charge. We talked to quite a few of the staff during our short stay and all of them told us that they were happy to work for no tips because Plantation Bay's management is honest with the distribution of the service charge on their pay and takes care of them in other ways that reward them for their efforts and supports them as well. In other words, the owners of this resort actually care about and seem to appreciate their valued employees. That means a lot of us. We were running a bit late before our checkout time and we called the reception office telling them that we were going to be on our way to check out and Mr. Nelson arrived at our doors (we had three rooms) and took our bags and us to our own private shuttle cart and delivered our items to our car in the parking lot while we checked out. We didn't ask for this service, it was just offered with a smile. Our rooms were very clean and well maintained and quite comfortable. The property is very well maintained. Thank you to the staff of Plantation Bay and we look forward to visiting you again soon!

The property is well laid out and has various outdoor facilities for the beach lover. But the value for money at establishment is way out of sync with what other 5 star resorts offer in the Far East. Staff are friendly and welcoming but the quality of the food and beverages is substandard at best. Rooms are reasonable but way over priced for the quality. Restaurants have no booking system and they run of food by 9pm for particular choices I paid an inordinate amount of money for a family vacation and was severely disappointed at the standard.

My wife and I recently spent 4 nights earlier this month at Plantation Bay. What We Loved -Overall ambiance, scenery, decor, etc -The Filipino hospitality of all your employees -"No Tip" policy! I didn't realize what a huge difference that would make -- it actually reduced the stress level of our stay significantly! -The value at the two restaurants we ate at (Palermo and Fiji) far exceeded the actual cost! The steaks at Palermo were out of this world! -Variety of "things to do" -- archery, firing range, tennis, badminton, volleyball, gameroom, etc The Spa -Staying at the Spa (Spa Immersion Room) was a perfect place for couples -We've been to spas all over Asia and Europe and this was easily in the top 3, if not number 1 -The facilities are very well maintained, beautiful, comprehensive -The spa staff are top notch and delightful -The treatments were A+ (we did *a lot* of treatments)

When I first booked I knew it was one of these expensive resorts. However, the question is are these all worth it. I availed of a VIP package just for the AirPort transfers additional $50 Will save you all the hassle. This came with a whole lot of perks and more. The fun and amazing part of the entire stay- 3D2N. First we were welcomed by a crew including their Duty Manager. Second, welcome drinks, cold Towels and shell necklace were given. We were checked in right inside our room HA02- Havannah. Third, we did not check in at the original room, the “wow” part of it was, our room was upgraded. We were gorgeously located by the Lagoon, its right infront of us. What a view! There’s just so many reasons to thank Plantation Bay- its shuttle that goes around the area all the time marked it convenient for anyone to explore the 11-hectare facility; nice and kind staff all throughout the stay; good food; awesome relaxing experience. Their Beach Front is not wide but is nice for snorkelling you dont have to ride a boat to discover more. Everything was amazing too bad our stay was short! Will be back definitely.

Good ambiance, nice and accommodating staff! It's the place to go in Cebu for that staycation. I'm satisfied with the facilities. If you're into it, don't miss the wall climbing, archery and the gun range. They don't charge much (in my opinion). They fetched us from the airport and the van stopped in front of our room! No check in at the reception. Don't expect the Lagoon to be pristinely clear as it is the extension of the beach (saltwater), but the good thing is, it's right there outside your room. No more long trips to the beach. But they do have clear swimming pools if that's your thing. Thanks to the staff!

We could not have chosen a better place to stay for our first wedding anniversary. The resort is well maintained despite its age. Staff were spot on and very accommodating. The no-tip-policy does not at all diminish the quality of service from the staff. Food was delightful especially that dinner at Palermo's. The facilities kept us busy but did not keep us from having a wonderful, relaxing resort experience. I love how the management keeps its noise policy in check even in busy seasons. My camera played catch up with my naked eyes as there were a lot of beautiful spots everywhere. Very picturesque. Great choice for us. Will be going back. Sending our love to this beautiful resort. xoxo

Trying to enjoy my stay but was abruptly ruined because of a policy that they strictly enforce even though the vacationer is just trying to enjoy. So what happened, I had some visitors come by. They came in and no one greeted them, not even security. So my guests came in and met us and swam with us. But hotel policy, which noone ever reads is enforcing a $50 penalty charge for having un registered guests. So they will gladly rob you of your money because they cite a policy that noone ever reads. Please do not go here as the food is over priced and not even that good.

Marigondon Lapu Lapu Cebu

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located 2.3 mi (3.6 km) from Gaisano Grand Mall Mactan, Plantation Bay Resort and Spa is within a 10-minute drive of Mactan Island. This 255-room, 5-star resort has 4 outdoor pools along with a private beach and a full-service spa. Magellan's Cross is 10.8 mi (17.4 km) from the resort, which is near the airport.


Dining

This resort is home to 5 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

Plantation Bay Resort and Spa's 255 rooms are air-conditioned and provide furnished balconies, refrigerators, and coffee makers. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free bottled water, ceiling fans, and safes are also standard.


Property features

Plantation Bay Resort and Spa features a private beach, a full-service spa, and 4 outdoor pools. There's free parking, as well as a free airport shuttle at scheduled times. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a nightclub, a children's pool, and a fitness center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

78.0% of guests recommend this hotel

Total of 1950 reviews