Plantation Bay Resort and Spa5.0 out of 5.0
Recent guest reviews
Beautiful place, a lot of choices in terms of pools or even the beach. The area is also great for walks. The rooms are great. Love the complimentary stuff too. Its a bit expensive but every bit is worth the price. But what amazes me and my family is the great customer service of the staff. No trace of discrimination at all. As we've been to other hotels and resorts before and we've experienced staff who just don't care about you or your needs even if its so obvious but when they see customers who look so well off they're like all smiles. But here in Plantation Bay, they have great people with great manners that convinced me and my family to come back even if its a bit pricey.
We stayed at this resort back in October 22, 2016 I just have the time now to write a review very nice place actually I'm in love with this place and I would definitely come back , first I got 2 rooms in pool side ( upper) I just wished at that time they let me pay extra charge for 1 person, my younger brother was able to get off work and he was able to stay with us that night, since our room just me, my husband and 2 kids 11 years old and 23 months old and the other room for my sister, her oldest daughter 13 years old and 2 boys (4 years old and 10 months old), I ask the lady at the registration area if i could just pay extra charge for bed and they told me its against their policy which i understand so i end up getting a 3rd room for 1 person and he only lay down for 10 minutes and decided to go up with my sister room since he don't want to sleep alone. And during our arrival when we get to our rooms we have to call housekeeping to sweep the floors for both room their was lot of dirt on our floors i wasn't sure if that was from the ceilings or the from cabinet where the fridge is.. Overall i still like the place and definitely comeback for next vacation, food were really good especially the breakfast buffet..
Ambience, service and amenities were awesome but my family couldn't get a decent sleep. We were occupying the family room for 6pax and the room above us were so noisy even at 1am , it seemed a group of people having a party.It was our last night (stayed for 4 days and 3 nights) and we had to complain. They were also noisy the previous night. We requested front desk Ms Diana to do something about it. But the second time we called unable to stand the noise, she just asked me to speak with the duty manager. It seemed that the Duty Manager was unable to do something about it. There were stomping of feet continuously by people having a party. The sleepless nights ruined the whole experience for me. Plantation Bay should have put their foot firmly in order to please the majority reasonable guests.
Service is great, some food is great, pools are awesome. Spa is excellent. And there are many activities to do in order to make your stay interesting. They have arabian nights, spanish nights. You can also ride a bike around the resort. Beach..dont go to the beach.
Very accommodating and polite staff. I don't feel intimidated at all for they treat their customers equally (no special treatment for foreigners vs locals) and that is what I like the most about this place. The staff simply has a way of making your day special by giving their smile and greeting as you pass them by. The place is well maintained, clean surroundings, wide, awesome facilities and great inclusions on their day tripper package, amazing views and food is superb! Definitely coming back.
The hotel location were very nice and relaxing, staff was also friendly. We love to comeback again on my next holiday in the philippines. You must also try all trips available and had fun of the beach.
I had a wonderful vacation at the Plantation Bay Resort! They have one of the best staff in the resorts business. The staff is attentive to customer needs and the resort is one great vacation getaway which has something for everyone. I felt most welcome by their friendly staff who went out of there way to make us welcome and comfortable. The Mogambo Springs Spa is one of the best in the World. And the restaurants on the property give visitors a great choice of a variety of foods. If you plan on staying in Cebu this is the place to stay at.
I stayed there from 11 to 14 May 17. If you go cebu for nature, please dont stay at this resort. No beach at all. The so-called beach there is not nice. I was quite disappointed. If you are not a beach person and just for relaxation to enjoy in the lagoon, it will suit you but not for nature lover.
Plantation Bay exceeded our expectation of a fun filled overnight stay. The place was far from the madding crowd and exuded an ambiance that was totally relaxing despite the busyness of the near full capacity of the resort hotel. We were ushered to our well appointed room using a retrofitted golf cart. The room itself faced a smaller lagoon with fresh water but what really sets it apart was the spacious bathroom. We toured the resort and found all sorts of water activities that can be had including kayaking and paddling a surf board in the main lagoon. As to food, there was no need to get out of the resort since the four restaurants inside covered most of what people crave for. The breakfast buffet had some really good choices. An a la carte breakfast was also available if you preferred that over the buffet. With a depth of 3 to 4 feet, the main salt water lagoon was huge and inviting for a dip. In another portion of the lagoon, you can stop by and order your favorite drink while still immersed in water. Overall, the experience was what you would expect from a place described as almost paradise like. A bonus is the no-tipping policy of the resort. Definitely will come back for more.
We stayed there during my birthday and indeed it was a memorable one. From check in to check out, it was all seamless. The staffs were great, the food selections are in variations and the place was 100% amazing. We were able to enjoy at the same time relaxed. We stayed in a lagoon side room and from now on is one of favorite room :) Special mention to Sheila ( duty manager) and Joel for the extra effort of making my day special. Thank you for the superb and warm service and accommodation. We will definitely go back to Plantation Bay.
Located in Mactan Island, Plantation Bay Resort and Spa is 2.3 mi (3.6 km) from Gaisano Grand Mall Mactan and within a 15-minute drive of Magellan Shrine. This 255-room, 5-star resort has 4 outdoor pools along with a private beach and a full-service spa. Magellan's Cross is 10.8 mi (17.4 km) from the resort, which is near the airport.
This resort is home to 5 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.
Plantation Bay Resort and Spa's 255 rooms are air-conditioned and provide furnished balconies, refrigerators, and coffee makers. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free bottled water, ceiling fans, and safes are also standard.
Plantation Bay Resort and Spa features a private beach, a full-service spa, and 4 outdoor pools. There's free parking, as well as a free airport shuttle at scheduled times. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a nightclub, a children's pool, and a fitness center.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 1744 reviews