Cebu Guest House2.0 out of 5.0
Recent guest reviews
I remember staying for 2 months and I never got any complaints againts the it. The facilities are very nice. And most importantly the area is very safe because it has a huge gate from the main highway. Its like you are not in the center of the city because the place is so calm.
I payed 850php for an aircon room with private bathroom. The first room I got into wasn't cleaned at all, water all over the toilet, bath mat still wet, sheets and pillowcases just disgusting. The second room... we'll see pictures almost the same but not soaking wet. For almost $25au/ night?!? Complete joke. The male staff member was actually pretty nice but that doesn't make up for it unfortunately. Well deserved 1 star rating. Look at this towel?!? 25$/ night? Kidding me.
PROS: 1. Location - You can easily find jeepneys (17C, 03B etc. P7) that would bring you back and forth to the city and to the hotel. 2. Cheap Price - considering it's proximity to the city the price is really affordable. CONS: 1. Cleanliness - I'm not sure if it's just our room or not but the room (Aircon Room with Bathroom)we stayed in wasn't properly cleaned. The way I see it, I think hotel cleaners, just basically swept the floor and collected the garbage from the previous guest and the room is good for next occupants. I don't think so the sheets were changed even. Sheets are stained and old. Towel and pillows are old and lumpy. Bathroom stuffs are moldy. I'm not an OCD person but the room wasn't as cleaned as it should be. 2. Staff - The staff were just like, check-in - take the money - your in your own now. I'm not expecting much nor looking for special treatment. But the way they accommodated us was just a flat out zero customer service. The room we stayed in didn't have a key because previous guest took it but hell, they still gave us the room. After complaining they just took it lightly by saying to just bring our valuables if we go out. Like, really? It feels to me like they don't care about their guest as long as they can take the money. Tsk tsk tsk. No 2nd time for this place anymore. Will look for another place next time around.
it was a great experience, we had a great fun in Cebu . went to the city and had a good sleep at this guesthouse. Wifi was ok . we had our back up since we teach online .. we enjoy the experience . backpacking is actually our fave thing to do .. and this hotel gave us what we need on our trip . thanks Cebu GUesthouse .if you are looking for a guesthouse .. this is it .... dont expect a lot because for sure you will not meet any of your expensive expectation . but for me .. this has been a good place , money wise . and location was so accessible .. my son enjoyed the place .. thanks a lot /
Everything is wrong here. The wi-fi is only in your dreams, and the staff can't speak English. Very dirty, and very noisy. The staff wasn't very helpful with anything, so we moved to another place. There are many opportunities in Cebu city, so why chose this?
While nothing went wrong at the hostel it was very basic and of poor comfort levels. We stayed in a private double room the air con worked however there were no plug sockets so nothing could be charged. The communal shower was just that, a shower head over the toilet. The staff were friendly. On a main road, so quite noisy at night!
We've booked an aircon room with private toilet and bath, but when we arrived in the nighttime, we were informed that they've given our room to somebody else because they thought we were not coming. We've fully paid for 4 nights in this place and they're telling us that they have given our room to someone else without checking with us first if we're coming or not. They've made arrangements for us in San Jose Pension house for the first night, but the room we were given is infested with roaches. We hardly had any sleep thinking those pests will crawl up our bodies or hide in our luggages. The room that Cebu Guesthouse gave us for our second up to our last night in Cebu is decent enough considering the price, and the room is relatively clean. But reservations is something that they should take a good look at.
i cacdlled before we get there, i asked if there's a room for 2 and they said yes. When we get there, it was a room for 4.. We did not share it with other people, but of course we expect it to have 1 bed for 2.. they could have told us that in advance..
Money was stolen from me in a locked cabinet. The boss told me, that they have had many cases with things that had been stolen, but he refused to do anything about it. The "wi-fi" dosn't work, and the place is very dirty. There is a lot of noise from the big street outside.
Its old house but still cleanliness is needed and for the guest comfort... I wish they take good care of the customer's need specially air-con, towel, toilet paper and etc. We checked in here and paid for room with air-con but the air-con does not work we keep complaining and ask them to fix it but they never do it. kitchen, dining room . comfort room is nasty. but yes it is cheap and you can save money but guest who paid cheap don't deserve to be treated this way. And no WiFi upstairs... the WiFi is only on the lobby downstairs and it is very slow like turtle.
Reviews from Trip Advisor
18% of guests recommend this hotelTotal of 99 reviews