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El Claustro Hotel House

3.5 star property
Colonial hotel with a 24-hour front desk and a coffee shop

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Photo gallery for El Claustro Hotel House

Outdoor banquet area
Lobby sitting area
Interior entrance
Standard Apartment, 2 Bedrooms, Balcony | In-room safe, blackout drapes, free WiFi, bed sheets
Property entrance

Reviews

6.8 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
  • Laundry

Explore the area

View in a map
Calle Estanco del Aguardiente No. 5-63, Centro Historico, Cartagena, Bolivar, 130001
  • Place, Walls of Cartagena
    ‪2 min walk‬
  • Place, Clock Tower
    ‪5 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪8 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Double Room, 1 Queen Bed

  • 97 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room, 1 Large Twin Bed

Standard Single Room, 1 Large Twin Bed | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Single Room, 1 Large Twin Bed

  • 75 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Quadruple Room, 2 Queen Beds

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Quadruple Room, 2 Queen Beds

  • 226 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Apartment, 2 Bedrooms, Balcony

Standard Apartment, 2 Bedrooms, Balcony | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Apartment, 2 Bedrooms, Balcony

  • 247 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Cartagena

El Claustro Hotel House places you in Cartagena Walled City, within a leisurely stroll of popular sights such as Clock Tower and Cartagena de Indias Convention Center. This 15-room, 3.5-star hotel has conveniences like free in-room WiFi, free self parking, and a conference center.

What's nearby

  • Walls of Cartagena - 2 min walk - 0.1 miles
  • Plaza Santo Domingo - 3 min walk - 0.2 miles
  • Clock Tower - 5 min walk - 0.3 miles
  • Bolivar Square - 6 min walk - 0.4 miles
  • Cartagena de Indias Convention Center - 8 min walk - 0.4 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 18 min drive

Restaurants

  • ‪Buena Vida - ‬3 min walk
  • ‪Los Tacos Del Gordo - ‬4 min walk
  • ‪Juan Valdez Café - ‬3 min walk
  • ‪La Esquina del pan de Bono - ‬3 min walk
  • ‪Mistura - ‬3 min walk

About this property

El Claustro Hotel House

Colonial hotel with a 24-hour front desk and a coffee shop
El Claustro Hotel House features free WiFi in public areas, meeting rooms, and a conference center. You can take advantage of free parking, along with an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include a business center, coffee/tea in a common area, and a terrace.
24-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include safes and phones.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 3 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Colonial architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

El Claustro Hotel House Cartagena
El Claustro Hotel House
El Claustro House Cartagena
El Claustro House
El Claustro Hotel House Hotel
El Claustro Hotel House Cartagena
El Claustro Hotel House Hotel Cartagena

Frequently asked questions

Is free cancellation available at El Claustro Hotel House?

El Claustro Hotel House offers free cancellation on select room rates. For more details, review the cancellation policy on our site.

What is there to do close to El Claustro Hotel House?

This hotel is situated in Cartagena Walled City, just steps from Plaza Santo Domingo and Walls of Cartagena, and within a short walk of Clock Tower. You'll also find Bolivar Square and Centro Comercial La Serrezuela less than a mile away.

Will I be able to park at El Claustro Hotel House?

Yes, self parking is offered for free at the hotel.

Does El Claustro Hotel House feature a casino at the property?

No, El Claustro Hotel House doesn't have a casino.

Is there an indoor pool at El Claustro Hotel House?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at El Claustro Hotel House?

Couples staying at this hotel will appreciate amenities like a café and concierge services plus some guestrooms include minibars.

Does El Claustro Hotel House have a hot tub?

No, this hotel doesn't have a spa tub.

Does El Claustro Hotel House have a restaurant that serves breakfast?

Yes, El Claustro Hotel House serves continental breakfast each morning for a surcharge from its cafe.

Does El Claustro Hotel House allow pets to stay free of charge?

No, pets aren't allowed at El Claustro Hotel House.

Does El Claustro Hotel House have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to El Claustro Hotel House?

The closest major airport to El Claustro Hotel House is Rafael Nunez Intl. Airport (CTG), which is 3.7 mi away (18 minutes by car).

Are there rooms with balconies that I can book at El Claustro Hotel House?

Yes, some guestrooms at El Claustro Hotel House offer a balcony.

El Claustro Hotel House Reviews

Reviews

6.8
Rating 10 - Excellent. 12 out of 64 reviews
Rating 8 - Good. 22 out of 64 reviews
Rating 6 - Okay. 13 out of 64 reviews
Rating 4 - Poor. 10 out of 64 reviews
Rating 2 - Terrible. 7 out of 64 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

sandra

Liked: Cleanliness
Disliked: Room comfort
All the rooms have full type bed, when they say in the website "queen" size bed. Never stay there again
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
What a dump! Tiny room with a hard bed... what else do I have to say?
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
There is a school, gallery, coffeeshop, and chapel all within the courtyard or on the different levels of the El Claustro House which I found fun to explore. The hotel rooms are incredibly small and at the top level (3rd floor). I was traveling alone, but the room would have been too small for two people. The staff was not particularly friendly or helpful.
Stayed 3 nights in Jul 2019

4/10 Poor

Winston, Miami

Disliked: Cleanliness, amenities, property conditions & facilities
Nice historical multi-use building in need of repairs and updating. Rooms have suffered from shoddy repairs over the years. I’ll fitting doors. Shelves falling off walls. Ceiling caving in. Ants. Tiny light weight safe, not attached to anything! Reception does not answer phone. Light bulb went out and was never replaced. A/C died and had to change room. Rooms were not cleaned properly-had hair. dusty shelves and wardrobes. Broken toilet seat and cover. Nice bathroom sinks but plumbing underneath detached and water leaked all over floor. Eggs for breakfast EVERYDAY! It’s not a buffet, and you only get 2 slices of bread and slivers of fruit. Tables so small in dining room, I had to sit sideways. This could be a really great place with repairs, upgrades and attention to cleanliness and repairs in rooms. Basic and rustic accommodation could be nice. El Claustro has great potential but it needs more vision, repairs, upgrading and investment in the rooms, considering the numerous great alternative hotels. PLUS, I see that many people have complained about the same things, even mentioning specific rooms that I stayed in, but nothing was done.
Stayed 8 nights in Jul 2019

8/10 Good

ISMAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very centric the down side is that is somewhat a school as well so can't sleep late due to noice
Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

The room was very small and just the bed. No night table or chairs. The art rooms, the garden, the public areas were very nice.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing! It was in a perfect location, close to everything, with wonderful staff. Walking distance to all major attractions and such a cool building.
Stayed 5 nights in May 2019

2/10 Terrible

Verified traveler

Stayed 5 nights in May 2019

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice feeling to this place.

The place was an awesome place to stay. My wife and I had a small room that used to be a nuns quarters. That is why it's a bit small. Also because it were small the air conditioner gave my wife a cough as it was blowing on her all night. Even though it were small we were able to move the small refrigerator towards the door and open our suitcases so at least it was not as small as the Santa Alejandria Hotel's room we stayed in where we had no room to open things. We spent 3 nights here because it was such a nice historic building that was huge. Had a 3rd story terrace where we could smoke and have a drink. Breakfast was delivered by great staff and was a decent simple breakfast of fruit, coffee, eggs and toast. I'd spend a few days here again just for the excellent character of the place. Don't be put off by the small rooms.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Such a cute little boutique hotel! Only a few hotel rooms and the rest is an art gallery, coffee shop, school, etc. My friend and I had read about the cold water issue so were prepared for that. Although, it wasn’t that much of an issue and actually felt kind of nice since Cartagena is so hot! The room we shared was small but we didn’t mind at all because we weren’t there to enjoy the room, we spent all day everyday out and about exploring. The AC works very well which is a must in Cartagena. Most of the staff are really nice. There was a bit of a language barrier at first but meh let’s be real, that’s to be expected! EXCELLENT location! We were really happy we decided to stay in the old city and found such a good place for so little money. We’re already planning our next trips to Cartagena and will probably stay in a hostel, only to meet more peopl, but definitely would still recommend!
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Interesting place, excellent location, room very uncomfortable
Stayed 4 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Interesting building (old convent) and the staff was very nice. A bit noisy at night due to students around. The room was clean but tiny - barely squeezed between bed and door. But the main issue: NO HOT WATER. It's very hard to wash your hair in room-temperature water..
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

Great history and architecture

Old city charm that's in the walls and close to everything.
Stayed 5 nights in Jun 2018

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities

Small, noisy room but good air con and service

Really lovely setting, but the building doubles up as a gig venue - so there was a really loud rock gig on when we arrived, and it's a college during the week so no lie-ins as it gets noisy! The room was tiny - bed against the wall and not much space at the other side - so with 2 big bags it was difficult to move around. Having said that, we were out in the daytimes, and breakfast is lovely with great service. The rooms have air con, which is a godsend, and good WiFi.

8/10 Good

wizzac

Liked: Cleanliness, staff & service, property conditions & facilities

Great location at a reasonable price

Convenient for exploring the city. Rooms are small but fine if you are out most of the time.
Stayed 3 nights in Feb 2018

10/10 Excellent

Masa, NY, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it!

I just got back from Cartagena yesterday and I just fell in love in the city itself and the hotel where we were staying at! If you want to stay in one of a kind type of place look no further because El Claustro is all you are looking for! It's walking distance from everything but still it's in a very quite area of Walled City. Luis and Victor who are working there are so nice and helpful! And the rest of the staff as well but those two are my favorite :-) Rooms are on a smaller side but it's not like you are going to Cartagena to sit in a room! And the hotel is so spacious with all the terraces and lobby area where you can get amazing coffee or buy something from their shop. I really can not wait to go back again! And Luis I really hope to see your movie in theaters soon :-) Gracias por todo Luis! Book this hotel and just enjoy in it's originality!
Stayed 7 nights in Feb 2018

6/10 Okay

rashad, new jersey

Liked: Staff & service
Disliked: Room comfort

in the center of everything

nice historic building and quiet .. my only issue was i couldnt get much sleep due to mosquitos biting me all night because the room windows do not close completly and no wifi but staff was friendly and helpful but if you need a budget place to stay in the center of the city its perfect.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Characterful and well kept

Very nice - a little expensive but very good building and upkeep - the rooms are good condition but small as nuns quarters - it's a shame there is no original character in the rooms like the common areas

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Art hotel

Beautiful hotel in an excellent location. The cafe attached makes the best coffee I've had yet. The people are friendly and the room is very cute.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No hot water, in need of renovations.

Perfect location although in need of upgrades. Very basic accommodation and breakfast. No hot water.

8/10 Good

Kobus van Zyl, Cape Town, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely experience despite a few problems

The hotel is in an old cloister and I had a double room (used to be one of the nun's cells), which was small but comfortable and with air conditioning. The biggest surprise was that there was not hot water. This may sound strange, but you don't really need hot water as it is so hot outside and the tap water is almost tepid - certainly not cold. The room didn't have a desk, which would have been useful, but there is clearly no room for one. The hotel has a few artist in residence that work in open areas and display their work throughout the hotel. There was piano in one of the display areas and some guests played it beautifully. The staff were very friendly and helpful. I enjoyed my stay as an authentic and unique experience. Definitely recommended.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice boutique hotel

Very nice boutique hotel in the hold town area of Cartagena.

8/10 Good

Linda, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Interesting stay!!!

This is an old building repurposed as a hotel. The rooms were small, especially the single. But the staff and elegant surroundings more than made up for the small room! The front desk people, Aiden, Jorge and Monika were outstanding and made every effort to be sure I was comfortable. I loved being right in the center of the historic area of Cartagena!

4/10 Poor

erdal, ATLANTA

Disliked: Property conditions & facilities, room comfort

I WOULDNT STAY THERE AGAIN

im going to start with how great it was . location was good its in old town also quiet neighborhood some great restaurants around it . hotel was A church there is still church inside also was a nun house. its kind a scary but it was an amazing all the architecture and all . its also an art gallery inside the hotel . i got a small room. i had to upgrade to double for extra $30 a night. THERE IS HOT WATER IN THIS PLACE INTERNET DISCONNECTING EVERY 20 SECONDS . ROOMS LITTLE FAR AWAY FROM RECEPTION . THEY TRIED TO CHARGE YOU FOR A GUEST EVEN I PAYED EXTRA FOR UPGRADE MY ROOM . I DIDN'T PAY FOR IT.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
i was for the dec 31st cartagena is one of the best city on the earth the place is amazing, inside a old convent with church, patio, plants, etc etc the only problem is the size of the room ; because was the room of the monk there's not space ! so ask the big room available ! by the way the guys are lovely and the place is in the heart of cartagena, little away from the chaos in a quiet zone

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