L'ermitage - Franschhoek Chateau & Villas

Choose dates to view prices

A lakeside hotel with multiple buildings reflecting in the water, surrounded by greenery and a mountain in the background.

A hotel courtyard with a swimming pool, lounge chairs, and a fountain.

A lakeside hotel with multiple buildings, a mountain backdrop, and a well-maintained garden.

A bedroom with a large bed, a chandelier, a dresser, and a view of a lake.

A room with a view of a mountainous landscape through a large window, a chair, and a small table with a book.

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool
Parking included
Free WiFi
Restaurant
Air conditioning

Explore the area

Lambrechts Road, Franschhoek, Western Cape, 7690

Place, Franschhoek Town Hall
‪15 min walk‬
Place, Huguenot Monument
‪3 min drive‬
Place, Franschhoek Wine Tram
‪4 min drive‬
Airport, Cape Town (CPT-Cape Town Intl.)
‪74 min drive‬

Room options

A hotel room with a bed, two armchairs, a round table, a mirror, and a bathroom visible through an open door.

Luxury Suite, Mountain View

Mountain view
570 sq ft
1 bedroom
Sleeps 2
1 King Bed

A bed with floral pillows, a headboard, and two bedside lamps.

Luxury Suite, Mountain View

Mountain view
498 sq ft
1 bedroom
Sleeps 2
1 King Bed

A hotel room with a bed, two chairs, a small table, a balcony with a railing, and three wall-mounted pictures.

Luxury Suite

Lake view
1 bedroom
Sleeps 3
1 King Bed

A living room with a blue sofa, a green armchair, a small white table, and a wooden cabinet.

Luxury Suite

Lake view
543 sq ft
1 bedroom
Sleeps 2
1 King Bed

A room with a sofa, two ottomans, a glass table, and a view through large windows.

Standard Studio, Patio, Pool View

1 bedroom
Sleeps 3
1 King Bed

A bedroom with a bed, bedside tables, a chair, a wardrobe, and a sliding door.

Standard Studio

463 sq ft
1 bedroom
Sleeps 3
1 King Bed

A hotel room with a bed, a chandelier, a table, and a chair.

Luxury Suite

543 sq ft
1 bedroom
Sleeps 3
1 King Bed OR 2 Twin Beds

A bedroom with a large bed, a vanity with a mirror, a dresser, and a chandelier.

Deluxe Suite, Lake View

Lake view
592 sq ft
1 bedroom
Sleeps 3
1 King Bed

A neatly made bed with a quilt, pillows, and a headboard in a room with a window and a wall-mounted air conditioner.

Comfort Villa, Mountain View

Mountain view
1066 sq ft
2 bedrooms
Sleeps 5
1 King Bed and 1 Queen Bed OR 1 King Bed and 2 Twin Beds

A hotel room with a bed, a desk, a chair, a lamp, and a window with a view of buildings.

Comfort Villa, Mountain View

Mountain view
1066 sq ft
2 bedrooms
Sleeps 5
1 King Bed and 1 Queen Bed

A neatly made bed with a headboard, two bedside tables with lamps, and a window with a view.

Comfort Villa, Mountain View

Mountain view
2 bedrooms
Sleeps 6
2 Queen Beds

A bedroom with a bed, bedside table, lamp, and a desk with chair.

Comfort Villa, Mountain View

Mountain view
2 bedrooms
Sleeps 5
1 King Bed and 1 Queen Bed OR 2 Large Twin Beds and 1 Queen Bed

A bedroom with a bed, curtains, a window, and a view of buildings.

Comfort Villa, Mountain View

Mountain view
2 bedrooms
Sleeps 5
1 King Bed and 1 Queen Bed OR 2 Large Twin Beds and 1 Queen Bed

A bedroom with a bed, bedside lamps, an air conditioner, a window with blinds, and a wooden floor.

Comfort Villa, Mountain View

Mountain view
1356 sq ft
2 bedrooms
Sleeps 5
1 King Bed and 2 Twin Beds

A hotel room with a large bed, a chandelier, a vanity with a mirror, and a sitting area with chairs and a table.

Standard Villa, Garden View

Garden view
1 bedroom
Sleeps 2
1 King Bed OR 2 Large Twin Beds

A hotel room with a large bed, a chandelier, a view of the outside, and a balcony.

Standard Villa, Mountain View

Mountain view
1216 sq ft
1 bedroom
Sleeps 2
1 King Bed OR 2 Large Twin Beds

A kitchen with granite countertops, white cabinetry, a microwave, a toaster, and a coffee maker.

Standard Villa, Mountain View

Mountain view
1518 sq ft
1 bedroom
Sleeps 3
1 King Bed

A bedroom with a large bed, two bedside lamps, a view through a window, and a balcony door.

Standard Villa

Mountain view
1356 sq ft
1 bedroom
Sleeps 3
1 King Bed OR 2 Large Twin Beds

Family Villa

1033 sq ft
2 bedrooms
Sleeps 5
1 King Bed and 1 Queen Bed OR 2 Large Twin Beds and 1 Queen Bed

A bedroom with a bed, a desk, a chair, and a window with a view of a building.

Comfort Villa, Mountain View

Mountain view
1625 sq ft
2 bedrooms
Sleeps 5
2 King Beds OR 4 Large Twin Beds

A bedroom with a bed, a robe, a painting, a wardrobe, and a bathroom visible through an open door.

Family Villa

1335 sq ft
2 bedrooms
Sleeps 5
2 King Beds

A neatly made bed with a tufted headboard, a bedside lamp, and a window with curtains.

Comfort Villa, Mountain View

Mountain view
1173 sq ft
2 bedrooms
Sleeps 5
1 King Bed and 1 Queen Bed OR 2 Large Twin Beds and 1 Queen Bed

A bedroom with a bed, a desk, a chair, a window, and an air conditioning unit.

Comfort Villa, Pool View

1152 sq ft
2 bedrooms
Sleeps 5
1 King Bed and 1 Queen Bed OR 2 Large Twin Beds and 1 Queen Bed

A bedroom with a bed, bedside table, lamp, chair, window, and curtains.

Comfort Villa, Mountain View

Mountain view
1152 sq ft
2 bedrooms
Sleeps 5
1 King Bed and 1 Queen Bed OR 2 Large Twin Beds and 1 Queen Bed

A bedroom with a bed, two bedside lamps, a window with curtains, and a wall-mounted air conditioner.

Comfort Villa, Mountain View

Mountain view
1399 sq ft
2 bedrooms
Sleeps 5
1 King Bed and 1 Queen Bed OR 2 Large Twin Beds and 1 Queen Bed

A bedroom with a large bed, two bedside tables, a window with curtains, and an air conditioning unit.

Family Villa, Partial Lake View

Partial lake view
1238 sq ft
2 bedrooms
Sleeps 5
1 King Bed and 1 Queen Bed OR 2 Large Twin Beds and 1 Queen Bed

A bedroom with a large bed, a window with curtains, a bedside table with a lamp, and a view of the outdoors.

Family Villa, Partial Lake View

Partial lake view
1227 sq ft
2 bedrooms
Sleeps 5
2 King Beds OR 4 Large Twin Beds

A bedroom with a double bed, a chair, a desk, and a chandelier.

Standard Villa, Pool View

1873 sq ft
2 bedrooms
Sleeps 5
2 King Beds OR 1 King Bed and 2 Large Twin Beds

A bedroom with a large bed, a bedside table with a lamp, a mirror, and a window with curtains.

Standard Villa, Pool Access, Pool View

1701 sq ft
2 bedrooms
Sleeps 5
2 King Beds OR 2 Large Twin Beds and 1 King Bed

A hotel room with a bed, a bedside table with a lamp, a TV, and a window with curtains.

Comfort Villa, Lake View

Lake view
1744 sq ft
2 bedrooms
Sleeps 5
1 King Bed and 2 Large Twin Beds OR 1 King Bed and 1 Twin Sofa Bed

Luxury Villa, Mountain View

Mountain view
1421 sq ft
2 bedrooms
Sleeps 5
1 King Bed and 1 Queen Bed OR 2 Large Twin Beds and 1 Queen Bed

A bedroom with a bed, pillows, a bedside table, a lamp, a wardrobe, and a wooden chair.

Luxury Villa, Mountain View

Mountain view
1119 sq ft
2 bedrooms
Sleeps 5
1 King Bed and 1 Queen Bed OR 2 Large Twin Beds and 1 Queen Bed

A hotel room with a bed, a sofa, a nightstand, and a chandelier.

Family Villa, Resort View

Resort view
1647 sq ft
2 bedrooms
Sleeps 5
1 King Bed and 1 Queen Bed OR 2 Large Twin Beds and 1 Queen Bed

A bedroom with a bed, bedside tables, a nightstand, a lamp, a wardrobe, and a bathroom with a sink.

Luxury House, Resort View

Resort view
2486 sq ft
3 bedrooms
Sleeps 7
1 King Bed and 2 Queen Beds OR 2 Large Twin Beds and 2 Queen Beds

A bedroom with a large bed, two bedside tables with lamps, a wardrobe, and a radiator.

Standard Studio

463 sq ft
1 bedroom
Sleeps 2
1 Queen Bed

HOUSE LUXURY

Sleeps 8

Room LUXURY

Sleeps 10

STUDIO ONE BEDROOM

Sleeps 5

About the neighborhood

Franschhoek

Within a short walk of Huguenot Memorial Museum, L'ermitage - Franschhoek Chateau & Villas is within a mile (2 km) of Cape Floral Region Protected Areas. This 42-room, 4-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

Franschhoek Town Hall - 15 min walk - 0.9 miles
Dutch Reformed Church - 16 min walk - 0.9 miles
Franschhoek Art House - 17 min walk - 0.9 miles
Huguenot Monument - 3 min drive - 1.1 miles
Franschhoek Wine Tram - 4 min drive - 1.3 miles

Getting around

Cape Town Intl. Airport (CPT) - 70 min drive

Restaurants

‪Tuk Tuk Microbrewery - ‬14 min walk
‪Rickety Bridge Winery - ‬7 min drive
‪Franks Corner Bar And Grill - ‬18 min walk
‪Haute Cabriere - ‬8 min walk
‪Col'Cacchio - ‬2 min drive

About this property

L'ermitage - Franschhoek Chateau & Villas

L'ermitage - Franschhoek Chateau & Villas features an outdoor pool, free WiFi in public areas, and conference space. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available on request) for ZAR 850.00 per vehicle one-way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this family-friendly hotel include coffee/tea in a common area, express check-in, and a terrace.

Guests can expect to find free WiFi and 60-inch Smart TVs with digital channels and Netflix. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Kitchens, 3 bathrooms, and refrigerators are also standard.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Pool
Parking included
Free WiFi
Restaurant

$177 nightly

Sep 19 - Sep 20

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge) from 8:00 AM to 7:00 PM on request
Area shuttle (surcharge) up to 5 km
Cruise terminal shuttle (surcharge)
Ferry terminal shuttle (surcharge)
Shopping center shuttle (surcharge)
Free self parking on site
Free valet parking on site

Food and drink

Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: ZAR 285 per person
3 bars/lounges
A coffee shop/cafe
A restaurant
Coffee and tea in common areas

Things to do

Outdoor pool
Stereo
TV in common areas

Family friendly

Babysitting (surcharge)
In-room kitchen
In-room microwave
In-room refrigerator
Laundry facilities
Outdoor pool
Separate bedroom
Soundproofed rooms

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

915 square feet of conference space
Meeting room

Outdoors

Garden
In the mountains
On a lake
Terrace

Spa

In-room massages
Manicures/pedicures

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Smooth flooring in room
Thin carpet in room
Tile flooring in room
Well-lit path to entrance

1 building
1 floor
Banquet hall
Built in 2008
Designated smoking areas
Fireplace in lobby

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

3 private bathrooms
Bathrobes
Free toiletries
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

60-inch smart TV with digital channels
Netflix
Streaming services

Food and drink

Coffee grinder
Coffee/tea maker
Cookware, dishware, and utensils
Electric kettle
Kitchen
Limited room service
Microwave
Oven
Refrigerator
Stovetop
Tea bags/instant coffee

Air conditioning
Individual decor
Individual furnishings
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must transfer to the property via required shuttle and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Children and extra beds

Children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for ZAR 950.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately ZAR 285.00 per person
Airport shuttle fee: ZAR 850.00 per vehicle (one-way)
Rollaway bed fee: ZAR 950.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 2:00 PM—-9:00 PM
Check-out: 11:00 AM
Minimum check-in age: 18

The front desk is open 24 hours a day, and checking in is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a fire extinguisher and a first aid kit.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
Nearby construction work may cause some noise disturbance.
There are no elevators.
No cribs or infant beds are available.

Property class

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Franschhoek L'Ermitage

L'Ermitage Chateau Villas

L'Ermitage Chateau Villas Hotel

L'Ermitage Chateau Villas Hotel Franschhoek

L'Ermitage Franschhoek

L'Ermitage Franschhoek Chateau

L'Ermitage Franschhoek Chateau Villas

l`Ermitage Franschhoek Chateau & Villas Hotel Franschhoek

l`Ermitage Franschhoek Chateau And Villas

L'Ermitage Franschhoek Chateau Villas Hotel

L'Ermitage Franschhoek Chateau Villas

l`Ermitage Franschhoek Chateau & Villas Hotel Franschhoek

L'Ermitage Franschhoek Chateau

L'ermitage Franschhoek Chateau Villas

L'ermitage - Franschhoek Chateau & Villas Hotel

L'ermitage - Franschhoek Chateau & Villas Franschhoek

L'ermitage - Franschhoek Chateau & Villas Hotel Franschhoek

Frequently asked questions

Is a free cancellation option available at L'ermitage - Franschhoek Chateau & Villas?

L'ermitage - Franschhoek Chateau & Villas offers free cancellation on select room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at L'ermitage - Franschhoek Chateau & Villas?

As of Sep 17, 2026, prices found for a 1-night stay for 2 adults at L'ermitage - Franschhoek Chateau & Villas on Sep 20, 2026 start from $234, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to L'ermitage - Franschhoek Chateau & Villas?

This hotel is located in Franschhoek, a short 19-minute walk from Huguenot Monument and also 18 minutes on foot from Franschhoek Town Hall. You'll also find Huguenot Memorial Museum and Cape Floral Region Protected Areas less than a mile away.

Will I be able to park at L'ermitage - Franschhoek Chateau & Villas?

Yes, valet and self parking are offered for free at the hotel.

Is there a spa available at L'ermitage - Franschhoek Chateau & Villas?

Spa services at the hotel include mani/pedis.

Does L'ermitage - Franschhoek Chateau & Villas have a casino?

No, L'ermitage - Franschhoek Chateau & Villas doesn't have a casino.

Will I find an indoor pool at L'ermitage - Franschhoek Chateau & Villas?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at L'ermitage - Franschhoek Chateau & Villas?

This lakeside hotel offers many amenities for couples, including in-room massages as well as a restaurant and an outdoor pool.

Are there hot tubs at L'ermitage - Franschhoek Chateau & Villas?

No, there isn't a spa tub at this hotel.

Does L'ermitage - Franschhoek Chateau & Villas have a restaurant that serves breakfast?

Yes, L'ermitage - Franschhoek Chateau & Villas serves buffet breakfast each morning for a surcharge from its restaurant.

Does L'ermitage - Franschhoek Chateau & Villas allow pets to stay for free?

No, pets aren't allowed at L'ermitage - Franschhoek Chateau & Villas though service animals are welcome.

Are there connecting rooms at L'ermitage - Franschhoek Chateau & Villas?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at L'ermitage - Franschhoek Chateau & Villas?

Yes, some guestrooms at this hotel offer either a balcony and a terrace where guests can enjoy river and garden views.

Does L'ermitage - Franschhoek Chateau & Villas offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at L'ermitage - Franschhoek Chateau & Villas.

L'ermitage - Franschhoek Chateau & Villas Reviews

8.4

Very Good

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Verified review

10/10 Excellent

Caius

Aug 23, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Spacious rooms with excellent amenities.

Stayed 1 night in Aug 2026

Verified review

10/10 Excellent

Gary

Nov 15, 2025

Liked: Cleanliness, staff & service, amenities

Villa was spacious, clean & stunning views

Stayed 2 nights in Nov 2025

Verified review

10/10 Excellent

Dipen

Mar 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing Hospitality

Stayed 6 nights in Feb 2025

Verified review

8/10 Good

bridgette

Mar 2, 2026

Liked: Cleanliness, staff & service, amenities

nice room but balcony door didn't shut very well and quite noisey ( we didn't mention this and staff were apologetic ) We also paid for a mountain view which was oversold ( room 2) but the staff were very good and room was comfortable

Stayed 3 nights in Feb 2026

Verified review

10/10 Excellent

Chetan

Feb 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very safe and friendly staff

Stayed 4 nights in Feb 2025

Verified review

2/10 Terrible

Brandon

Jun 6, 2026

Disliked: Staff & service

When checking in the reception staff said they have not been paid by hotels.com and that we owed the full amount. I had all three confirmed printouts of booking which showed one night paid and a balance for the second night. This conversation went on through our entire stay and when checking out they still demanded full payment. We said take the payment for the one night or nothing as we had to leave for our morning flight. I have never encountered this in any Hotels. Com booking I made!

Stayed 2 nights in Jun 2026

Verified review

10/10 Excellent

Isam

Dec 5, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Wonderful stay. Very nice apartment with beautiful view. The staff very friendly and helpful.

Stayed 3 nights in Nov 2024

Verified review

10/10 Excellent

Fredrik

Apr 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay at L’ermitage! Me and my partner celebrated our engagement, and we couldn’t have chosen a better spot to do so❤️ A bit few options for dinner (especially for us who are vegan), but the scenery, room, ambiance and hospitality really makes up for it👏

Stayed 1 night in Apr 2025

Verified review

10/10 Excellent

Meyer

Oct 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central. Perfect for business

Stayed 1 night in Sep 2025

Verified review

4/10 Poor

Ian

Feb 28, 2026

Liked: Cleanliness

Disliked: Amenities

Advertised Village view was non existent. The only view we had was a tree which blocked everything including light. Room furnishings were old fashioned.

Stayed 4 nights in Feb 2026

Verified review

10/10 Excellent

JONATHAN

Dec 19, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oasis of calm in wine country…

Amazing little place slightly off the beaten track in Franschoek, but worth it. Had an beautiful villa with amazing staff who couldn’t have been more friendly… would recommend to everyone!

Stayed 2 nights in Dec 2023

Verified review

8/10 Good

Teresita

Feb 24, 2025

Liked: Cleanliness

Nice property, old facilities and too far from center of the cute town. You'll need a car or uber to get to restaurants, shopping and bars

Stayed 2 nights in Jan 2025

Verified review

8/10 Good

Leslie

Sep 18, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is beautiful and room amazing. The town center and restaurants are an easy drive away. The only small negative was the light pollution in our room which faced the road. It would be better to take a lake view room. All in all a wonderful stay.

Stayed 1 night in Sep 2023

Verified review

10/10 Excellent

Allyson

Jul 4, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect spot for a weekend away

I made a booking at this hotel for a weekend away with friends and it was fantastic. The room was spacious and well equipped with everything we needed. We chose to have breakfast included in the stay which was delicious and abundant. Tucked under the mountains, the villa's made us feel like we were in our own little French Village. The hotel is slightly outside of the main street of Franschhoek, so it helped that we had our own car for easy access in and out of town.

Stayed 2 nights in Jun 2023

Verified review

10/10 Excellent

Christopher

Feb 26, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I can't say enough how friendly and accommodating the staff were. We were a large party (9 people) and they arranged a last minute restaurant reservation and transport for us without any hesitation on a busy evening. Also, the location and the resort itself were breathtaking and their pictures don't do it justice. Will definitely be returning.

Stayed 1 night in Feb 2024

Verified review

8/10 Good

joanne

Feb 29, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is simply stunning. It’s so charming and the staff are wonderful. It’s a 20 min walk from the Main Street in Franschoek or a few pounds in an Uber. Don’t use the recommended car service from the hotel as it was 3 x more expensive than an Uber. Out toom eas lovely with a small kitchen are and separate dressing room and bathroom with both a huge bath and a separate shower. The buffet breakfast was lovely and the views even better!

Stayed 3 nights in Feb 2024

Verified review

2/10 Terrible

JANINE

Feb 6, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Sold this room with zero electricity.

Stayed 1 night in Jan 2024

Verified review

8/10 Good

Michelle

Feb 24, 2024

We drove 6 hours to have a girls spoil weekend and when we arrived the WiFi and the hot water were not working. We didn’t have hot water until the next morning 9am.

Stayed 2 nights in Feb 2024

Verified review

10/10 Excellent

Mats

Dec 26, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous place in all meanings!

Absolutely beautiful place surrounded by mindblowing nature with mauntains, pond with fishes, and vineyards. The hotel is sophisticated, seclude and peaceful. Extremely spacious room and bathroom with two basins, shower cabin and bath tub. Big space, high cellings and a lot of lights! The personnel is kind, attentive and extremely helpful. Gavin, the hotel manager, is exceptional, highly professional and the absolute treasure. He surrounds the guests with the five star hotel care and shares great recommendations on making the days in Franschhoek remarkable. We had a wonderful time thanks to Gavin and will definitely return with the rest of family. The breakfast is beautiful ( quick in service, attentive, with possibility to choose both a la carte and from open buffet), with the possibility to be seated indoors and outdoors on the garden and lakeshore. Special thanks for the breakfast service to Fakazile who turn the breakfast into a joy and Yugine!

Stayed 5 nights in Dec 2022

Verified review

6/10 Okay

Kevin

Feb 24, 2026

Liked: Cleanliness

Disliked: Amenities

These look beautiful on Expedia and all other websites but our Mountain View was really only what you can see above the roof tops; the terrace furniture was only a table and chairs. The rooms were not set up as requested (two doubles, we had one double and two twins). The toilet for one room moved (not just the seat, the actual cistern). The bath in the other would not fill as the plug did not fit properly. The TV would not play any live tv at all… despite two staff coming to look at it, the first said he had sorted it yet we still couldn’t get live stations only via apps (not being from SA, most didn’t work for us). The pools are very small for such a large property and the loungers around them very dirty (the mattresses were so badly marked we didn’t want to lay on them). We stayed at a W Collection property in Hermanus which was excellent, this one really lets the side down. On the positive side, the sheets and bathrooms were clean, the kitchen was relatively well equipped and the porter and gate staff were very happy and helpful. Sadly, not quite what we had expected or hoped for - the worst accommodation we stayed in during our 30 day stay in South Africa.

Stayed 2 nights in Feb 2026

Verified review

6/10 Okay

stuart

Jan 3, 2024

Disliked: Cleanliness, staff & service

Don't bother with breakfast

the accomodation was ok as always, but the breakfast was an absolute disgrace. Very poor service, being told we had to pay for hollandaise sauce as only buffet available, the food was cold, had to grab staff as they just left us, sat there for 20 mins before being attended to, dirty tables, cold coffee, asked 2 people for hp or tomato sauce, never got - very disappointed, we did this as a present for a wedding anniversary, and was left very underwhelmed. We have to consider if to book with you again, we have been a long term customer of yours and this time was totally let down, even though we paid more than twice as much as normal as high season. The restaurant was not busy, no glasses for orange juice, the juice was empty anyway but besides the point, the staff didn't have uniforms, apart from one guy, dirty t-shirts, most of the staff looked like they just woke up in last nights clothes. Very unprofessional. Very disappointed with the stay if we have to be honest. Your standards have really dropped in the last 12 months.

Stayed 1 night in Jan 2024

Verified review

10/10 Excellent

Bent

Nov 7, 2025

Liked: Cleanliness, staff & service, amenities

Dejlig stor lejlighed. Smuk udsigt over bjergene Hyggelig by med god vinsmagning

Stayed 1 night in Sep 2025

Verified review

10/10 Excellent

Amanda

Jan 12, 2025

Liked: Cleanliness, staff & service, room comfort

Fantastiskt vackert ställe med grym service och trevlig personal. Frukosten är superfin. Har bara gott att säga om detta ställe.

Stayed 3 nights in Jan 2025

Verified review

8/10 Good

Verified traveler

Apr 21, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schönes Hotel etwas ausserhalb vom Zentrum. Grosszügiges Zimmer und Aufenthaltsraum. Restaurant nicht geöffnet, daher musste man ins Dorfzentrum, welches gerade noch zu Fuss erreichbar ist. Frühstück sehr reichhaltig. Dusche am Morgen wegen Stromausfall nur kalt.

Stayed 2 nights in Apr 2022

Verified review

10/10 Excellent

Stuart

Mar 2, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What a gem

Excellent property for a luxury get away

Stayed 1 night in Feb 2022

L'ermitage - Franschhoek Chateau & Villas

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STUDIO ONE BEDROOM