The hotel sits in a great place to see the beautiful sunsets in Canggu. And there were some things I liked about the hotel, namely the staff was excellent, the beds were comfortable, and the breakfast was pretty good. But the hotel had a number things I didn't like as the construction of tThe he hotel is lacking. We were ugraded to a larger room with two extra beds we didn't need. The air con in the upstairs didn't work well, so we slept in the lower part of the room. The banister on the stairs was dangerously loose, the bathrooms didn't have places to hang a towel, and one didn't even have a place to set the towel. The room had a ridculous number of light switches which made it a comedy of errors to find the one we needed. The pool is large but one half of it is only a foot or so deep, and you cannot move easily from that end to the adult end as they've blocked it off. The pool had only 6 lounge chairs near it, four of which were at the shallow end of the pool and all of them in the sun most of the day. The sun deck had lots of lounge chairs, but they were not close to the pool, not in the shade, and the ocean breeze was blocked by plants in the landscaping. Water is provided but it's all in plastic bottles, not in glass as many other hotels have done. The hotel is also in an area of Canggu that prevents easy access by taxi to a bunch of great restaurants without getting stuck in the biggest traffic jam I'd seen in any area of Bali after traveling there for 10 days.
The evening BBQ was not good. Food was under cooked. We reserved a table but when we got to our reserved table there where no chairs to sit on. We had our food at the table and had to wait for someone to bring us chairs.
Nice hotel and pool; breakfast is only fair. Staff is nice.
We loved haven the staff was absolutely amazing. The deluxe suite we stayed in was perfect for three people and very comfortable. The food for breakfast was so tasty and if i may add - get an iced coconut milk latte! I’m Going to miss those every Morning! Thank you for welcoming us to Bali
Great stay, the hotel is beautiful & the location is amazing, right on the beach...the staff is excellent & went above & beyond to help & provide the best service. I will be back
The hotel was such an amazing experience by itself, unwinding vibe and great food. Will definitely come back thanks
Located in Berawa, THE HAVEN SUITES Bali Berawa is adjacent to Berawa Beach and within a 5-minute walk of other popular sights like Batu Bolong Beach. This 60-room, 4.5-star hotel has conveniences like a full-service spa, an outdoor pool, and a 24-hour fitness center.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 1:00 PM.
The 60 rooms are air-conditioned and have an array of amenities, including fireplaces, free minibar items, and balconies. Guests can expect free WiFi and 42-inch LCD TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include refrigerators, coffee makers, and free bottled water.
Built in 2016, the brand new THE HAVEN SUITES Bali Berawa features a full-service spa, an outdoor pool, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for IDR 375000 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this beach hotel include a 24-hour fitness center, free WiFi in public areas, and coffee/tea in a common area.
The hotel sits in a great place to see the beautiful sunsets in Canggu. And there were some things I liked about the hotel, namely the staff was excellent, the beds were comfortable, and the breakfast was pretty good. But the hotel had a number things I didn't like as the construction of tThe he hotel is lacking. We were ugraded to a larger room with two extra beds we didn't need. The air con in the upstairs didn't work well, so we slept in the lower part of the room. The banister on the stairs was dangerously loose, the bathrooms didn't have places to hang a towel, and one didn't even have a place to set the towel. The room had a ridculous number of light switches which made it a comedy of errors to find the one we needed. The pool is large but one half of it is only a foot or so deep, and you cannot move easily from that end to the adult end as they've blocked it off. The pool had only 6 lounge chairs near it, four of which were at the shallow end of the pool and all of them in the sun most of the day. The sun deck had lots of lounge chairs, but they were not close to the pool, not in the shade, and the ocean breeze was blocked by plants in the landscaping. Water is provided but it's all in plastic bottles, not in glass as many other hotels have done. The hotel is also in an area of Canggu that prevents easy access by taxi to a bunch of great restaurants without getting stuck in the biggest traffic jam I'd seen in any area of Bali after traveling there for 10 days.
Dear Suzanne, Thank you for choosing THE HAVEN SUITES Bali Berawa as your staying destination and by taking the time to share your experience with other valued travelers. I am also delighted to learn that you were impressed with the room, our exquisite breakfast, and my team. Rest assured I will pass on your positive words to them as they will be delighted to hear such heartwarming feedback from you. I sincerely appreciate your constructive comments about our beautiful hotel and I want to assure you that we are constantly working hard to bring all areas of the property up to a level of perfection that befits our reputation for excellence. I will be addressing your concerns. For the sun lounge beside the pool, we strive very hard to fulfill our guests' wishes, we know that we have limited place there so we put the sun lounge in our sundeck, so our guests still take the sunburn there. Regarding the traffic, as we all know Canggu become one of the famous places in Bali, so many tourists come here, that's why we can't avoid the bad traffic, perhaps more convenience if you can make it with a motorcycle instead of car/ taxi. However, your comments are really appreciated. Looking forward to your next visit. Sincerely Yours,
The evening BBQ was not good. Food was under cooked. We reserved a table but when we got to our reserved table there where no chairs to sit on. We had our food at the table and had to wait for someone to bring us chairs.
Dear Sir/ Madam, We appreciate that you took the time to share your personal experience at THE HAVEN SUITES Bali Berawa. I sincerely appreciate your constructive comments about our hotel and I want to assure you that we are constantly working hard to bring all areas of the property up to a level of perfection that befits our reputation for excellence. Whilst I am disappointed to hear that you thought some areas of the resort were less than satisfied. We strive very hard each and every day to provide all of our guests with the very best experience possible and I hope you will choose to stay with us again whenever you decide to return to Bali so that we can make amends for the slightly disappointing experience on this occasion. Sincerely yours,
Nice hotel and pool; breakfast is only fair. Staff is nice.
Dear Kim, Thank you so much for sharing such a glowing review. The team and I are delighted to hear your wonderful feedback and we are all happy to know that you had a wonderful time with us. Thank you as well for highlighting our dedicated team who has made your experience a memorable one. We are all looking forward on to offering you another distinctive experience in the near future. Sincerely yours, Bogank Serpiyadi General Manager
We loved haven the staff was absolutely amazing. The deluxe suite we stayed in was perfect for three people and very comfortable. The food for breakfast was so tasty and if i may add - get an iced coconut milk latte! I’m Going to miss those every Morning! Thank you for welcoming us to Bali
Hi Lisa, The pleasure was ours to have you stayed with us at THE HAVEN SUITES Bali Berawa recently. We greatly appreciate you sparing your valuable time to post your positive review. The entire team is pleased to hear that we have successfully exceeded your expectation during your stay and that you enjoyed the facilities, cuisine and also the service of THE HAVEN SUITES Bali Berawa. Once again thank you for staying with us and thank you for rand I am looking forward to welcoming you soon again. Warm Regards, Siska Sabrina Marketing Communication & Event Manager
Great stay, the hotel is beautiful & the location is amazing, right on the beach...the staff is excellent & went above & beyond to help & provide the best service. I will be back
Dear Mr or Ms. Florent, Thank you for choosing to stay with us and sharing your experience. I am pleased to hear that you enjoyed the ambiance as well. It was our pleasure to be at your service. Rest assured that all of us here are awaiting for your return to THE HAVEN SUITES Bali Berawa. Kind Regards, Michele Valentine Marketing Communication
The hotel was such an amazing experience by itself, unwinding vibe and great food. Will definitely come back thanks
Dear Mr or Ms. Vince, Thank you very much for your review and valuable feedback while you staying with us. I am so glad to know that you’re enjoy your time during your stay. We will definitely keep up these standards in providing excellent hospitality to all of our guest. Once again, we would like to say thank you for staying with us and we hoping that we could welcoming you back again in the near future for more great experience. Kind Regards, Michele Valentine Marketing Communication
Dear Sir/ Madam, We are delighted to learn that you have had an enjoyable experience and were impressed with THE HAVEN SUITES Bali Berawa's signature service we offered. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your valuable comments have been shared with our team in order to let them know that their effort has been recognized by our valuable guests such as yourself. On behalf of our THE HAVEN SUITES Bali Berawa team, certainly we are looking forward to welcoming you back to the Paradise Island, Bali! Sincerely Yours,