Kempinski Hotel Cancún

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Photo gallery for Kempinski Hotel Cancún

On the beach, white sand, beach cabanas, sun loungers
Property video
On the beach, white sand, beach cabanas, sun loungers
Lobby
Presidential Suite | Premium bedding, down comforters, minibar, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Retorno del Rey No. 36, Cancun, QROO, 77500
  • Place, Ballenas Beach
    ‪2 min walk‬
  • Place, Luxury Avenue Shopping Mall
    ‪11 min walk‬
  • Place, Aquaworld
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Club Suite (Seaside)

  • Partial sea view
  • 883 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Suite (Seaside)

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 882 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Suite (Seafront)

  • Sea view
  • 882 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Club Double Room (Seaside)

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Club Room, 1 King Bed (Seaside)

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Club Suite (Seafront)

  • Partial sea view
  • 883 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Deluxe Double Room (Seafront)

9.2 out of 10
Wonderful
(5 reviews)
  • Sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Panoramic Suite

  • Sea view
  • 882 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Presidential Suite

  • Sea view
  • 2464 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Deluxe Room, 1 King Bed (Seaside)

9.6 out of 10
Exceptional
(36 reviews)
  • Sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Club Room, 1 King Bed (Club Seafront)

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Deluxe Room, 1 King Bed (Seafront)

10.0 out of 10
Exceptional
(15 reviews)
  • Sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Deluxe Double Room (Seaside)

9.0 out of 10
Wonderful
(7 reviews)
  • Sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Club Double Room (Seafront)

  • Sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Suite (The Saasil)

  • Sea view
  • 1905 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free WiFi

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About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of Luxury Avenue Shopping Mall, Kempinski Hotel Cancún is within a mile (2 km) of other popular sights such as Aquaworld. This 363-room, 5-star resort has 2 outdoor pools along with a full-service spa and 6 restaurants. It's connected to a shopping center in central Cancun and also close to La Isla Shopping Mall and Iberostar Cancun Golf Course.

What's nearby

  • Ballenas Beach - 2 min walk - 0.1 miles
  • Luxury Avenue Shopping Mall - 11 min walk - 0.6 miles
  • Kukulcan Plaza Shopping Mall - 11 min walk - 0.6 miles
  • Aquaworld - 16 min walk - 0.9 miles
  • La Isla Shopping Mall - 4 min drive - 1.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪La Veranda - ‬9 min walk
  • ‪Nebbiolo - ‬5 min walk
  • ‪Club Bistro - ‬9 min walk
  • ‪Zango - ‬4 min walk
  • ‪St. Trop - ‬7 min walk

About this property

Kempinski Hotel Cancún

Guests of Kempinski Hotel Cancún have access to a full-service spa, 2 outdoor pools, and a gym. There's limited parking, and an airport shuttle (available 24 hours) for USD 200 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and concierge services. Other amenities at this beach resort include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect to find free WiFi and 42-inch LCD TVs with cable channels and pay movies. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Other standard amenities include balconies or patios, iPod docks, and minibars.
An outdoor tennis court and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kayantá Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Limo/town car service
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
  • 2 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Casitas
  • El Café Mexicano
  • Fantino
  • The Caribe Bar &Grill
  • The Club Grill

Things to do

  • 2 outdoor pools
  • Art gallery
  • Children's club
  • Designer stores
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor tennis court
  • Piano
  • Pickleball
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Stroller
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Computer station
  • Conference center (290,625 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • On the bay
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Assistive listening devices in meeting rooms
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (39 inches high)
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Belle Époque architecture
  • Built in 1993
  • Comprehensive food waste policy
  • Lifeguards
  • Reception hall
  • Renovated guestrooms - January 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 50.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 4.93 per accommodation, per night
  • Resort fee: USD 58 per accommodation, per night
The resort fee includes:
  • Additional inclusions

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • New Year's Day gala dinner fee
  • Christmas Day gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
  • Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
  • Rollaway bed fee: USD 50.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • Guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • A charge for a mandatory Christmas Day gala dinner on December 25 is included in the total price shown.
  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • A charge for a mandatory New Year's Day gala dinner on January 1 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Frequently asked questions

Can I book all-inclusive rate plans at Kempinski Hotel Cancún?

Kempinski Hotel Cancún has all inclusive rates that come with all meals included.

How much does it cost to stay at Kempinski Hotel Cancún?

As of May 15, 2026, prices found for a 1-night stay for 2 adults at Kempinski Hotel Cancún on Jun 12, 2026 start from $446, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Kempinski Hotel Cancún?

Kempinski Hotel Cancún offers free cancellation on select room rates. For additional details, look at the cancellation policy on our site.

What is there to do near Kempinski Hotel Cancún?

This resort is situated in Zona Hotelera within a 10-minute walk of Ballenas Beach and Nichupté Lagoon. You'll also find La Isla Shopping Mall and Delfines Beach within a short drive.

Will I be able to park at Kempinski Hotel Cancún?

Yes, there is wheelchair-accessible parking available.

Is a spa located at Kempinski Hotel Cancún?

Kayantá Spa is the resort's spa and services include hot stone massages, Thai massages, body wraps, and reflexology.

Are there luxury amenities available at Kempinski Hotel Cancún?

Yes, guests can indulge in luxuries such as 2 outdoor pools, an ocean-view restaurant, and beachside massages at this resort.

Does Kempinski Hotel Cancún include a casino on the premises?

No, Kempinski Hotel Cancún doesn't have a casino.

Will I find an indoor pool at Kempinski Hotel Cancún?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

Is Kempinski Hotel Cancún good for couples?

This beachfront resort offers many amenities for couples, including champagne service as well as an ocean-view restaurant and a beach bar.

Does Kempinski Hotel Cancún have a hot tub?

No, but this resort does have a steam room.

Does Kempinski Hotel Cancún have a restaurant that serves breakfast?

Yes, Kempinski Hotel Cancún has 6 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Kempinski Hotel Cancún allow pets to stay free of charge?

No, pets aren't allowed at Kempinski Hotel Cancún though service animals are welcome.

Does Kempinski Hotel Cancún have connecting rooms available?

Yes, you can book connecting rooms at this resort for your group or family vacation.

What is the closest airport to Kempinski Hotel Cancún?

The closest major airport to Kempinski Hotel Cancún is Cancun Intl. Airport (CUN), which is 11.5 mi away (18 minutes by car).

Can I book a room with a balcony at Kempinski Hotel Cancún?

Yes, every guestroom at Kempinski Hotel Cancún comes with a balcony/patio and some offer ocean views.

Does Kempinski Hotel Cancún have a wedding venue on site?

Take advantage of the wedding venue at Kempinski Hotel Cancún if you plan to say "I do" during your trip.

Kempinski Hotel Cancún Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 701 out of 858 reviews
Rating 8 - Good. 83 out of 858 reviews
Rating 6 - Okay. 32 out of 858 reviews
Rating 4 - Poor. 13 out of 858 reviews
Rating 2 - Terrible. 29 out of 858 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Karen Dubovoy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
All of the above
Stayed 3 nights in Feb 2026

10/10 Excellent

Jon

Stayed 1 night in Feb 2026

8/10 Good

GOLDA

Traveled with family
It was nice
Stayed 2 nights in Feb 2026

6/10 Okay

Matthew

Stayed 6 nights in Feb 2026

6/10 Okay

Walter

Traveled with family and small children
Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2026

8/10 Good

Alejandro Javier, Metepec

Liked: Cleanliness, amenities, property conditions & facilities
Everything was right
Stayed 4 nights in Feb 2026

10/10 Excellent

FRANK J. , JR.

Traveled with family and small children
Liked: Cleanliness, amenities
Outstanding Resort in every area & every department. Best Hotel & Resort in Cancun.
Stayed 5 nights in Nov 2025

10/10 Excellent

suzanne

Liked: Cleanliness, amenities, property conditions & facilities
The resort is gorgeous. Great spa pool sauna gym spa and amazing servicr
Stayed 4 nights in Jan 2026

10/10 Excellent

Ivar

Stayed 1 night in Jan 2026

10/10 Excellent

Jon-Erik

Liked: Cleanliness, amenities, property conditions & facilities
Top tier hotel: top food drinks etc so good RECOMMEND 10/10
Stayed 2 nights in Jan 2026

10/10 Excellent

joshua

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms, excellent service in the rooms and on the beach. This was a former ritz Carlton and the service is at that level. My only small complaint is that the gym could be bigger but it is more than adequate for most people with ample cardio equipment, a weight workout circuit, and dumbbells. Nonetheless could use a rowing machine but again it’s a small complaint
Stayed 7 nights in Jan 2026

8/10 Good

John

Stayed 1 night in Jan 2026

8/10 Good

Melisa, Newark

Stayed 5 nights in Jan 2026

6/10 Okay

Farshid

Traveled with family
Liked: Amenities, property conditions & facilities
Doesn’t have the free shuttle that you guys show in frost page that hotel what includes! Is expensive and also on airport is many people trying make scam by taxi , is better have safe shuttle to hotel ( only one way )
Stayed 3 nights in Jan 2026

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
10/10 from the moment I stepped out of the car. This was an incredible place to stay!! I highly recommend it if you’re in Cancún. The staff was outstanding, amenities were perfect, beach was incredible! Thank you to Michelle and others for making my birthday special!
Stayed 1 night in Jan 2026

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great showing little sign of age but classical style of 5 star hotel. Breakfast was great especially Angel had us covered every day. Heated pools and great beach . Not too busy which makes it easy to enjoy the pools beaches and food options. Be ready to spend top $ for food and drinks which are exceptionally prepared.
Stayed 4 nights in Jan 2026

10/10 Excellent

Ian

Liked: Cleanliness, staff & service
Very clean, excellent service. Staff in the club lounge were very good . Food and drink selection was top notch in the club lounge, well worth the extra charge.
Stayed 6 nights in Jan 2026

10/10 Excellent

Alfred Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was absolutely amazing—friendly, attentive, and truly made the experience special. The hotel itself and the room could benefit from a refresh, as they feel a bit dated, but everything was very clean and well maintained. Despite that, we were extremely pleased with our stay and would happily return thanks to the outstanding service and overall experience.
Stayed 5 nights in Jan 2026

10/10 Excellent

Katherine

Stayed 2 nights in Jan 2026

10/10 Excellent

Mohammad

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. We had an amazing time
Stayed 7 nights in Dec 2025

10/10 Excellent

David

Stayed 4 nights in Dec 2025

10/10 Excellent

Riseon

Stayed 5 nights in Dec 2025

10/10 Excellent

Michael

Stayed 9 nights in Dec 2025

10/10 Excellent

Hee-Jung

Stayed 6 nights in Dec 2025

10/10 Excellent

Louis

Traveled with family
Liked: Cleanliness, property conditions & facilities
Service & food were amazing!
Stayed 6 nights in Dec 2025