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Recent guest reviews

The property was very pretty. However only the buffet (that was beyond terrible) and an Italian restaurant that was just Ok was the only places to eat. Speaking of eating my wife was sick in the room for 3 days do to food poisoning from a warm yogurt on the buffet. They had activities but they never told you where to meet for said activity. Very few people spoke English ( I know it’s mexico but I’ve been to other resorts and never had a problem. The rooms where clean but get used to sleeping with no covers because the room was very hot!!! We complained several times they would send some guy with a ladder and he would always say it’s working fine. The bars are supposed to stay open until 10pm but would be closed by 6 not giving you anyplace but the buffet to get a drink ( who the hell wants to drink at the buffet) overall don’t waste your money do yourself a favor go somewhere else.

The whole property was nice and I liked how all the pools looked like and that the beach was super close and I liked the beds on the beach. Made it great for us because we have a baby.

We had a great experience. Javier at the pool bar was amazing, Luis at the mexican restaurant was awesome and the guys at bar on the beach were really attentive, hotel very clean and the food was ok.

Everything was amazing! I will definitely go back again.

This hotel had the BEST Service I’ve ever received, we purchased the All Inclusive stay and it is well worth it! The employees here make you feel like family!

Everybody is friendly and the place is clean. Food is sometimes average and lots of times is out of this world. Highly recommended

Fun activities, for example I won a tee shirt for winning jump rope. If you like to drink all inclusive is a deff win win. Staff and entertainment was also great. Loved them all! Very safe resort for another example I fell asleep on one of their mattress beds down by the pool and didn’t wake up until 4am, whoops.

It was a nice hotel and the food was good. The rooms were very nice. The view from our room was a construction area, but that didn't bother me at all since we usually don't spend much time in our room. It would be nice if there was some entertainment at night.

Las atenciones fueron muy buenas por parte del personal, pero el establecimiento está en remodelación, por tanto todo difícil de recorrer cómodamente, pero la comida del restaurante Italiano es excelente.

Blvd Kukulcan, Retorno Gucumatz, Km 17 Cancun QROO

Hotel highlights

  • Walking distance to Maya Cancun Museum
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Zona Hotelera within a 5-minute walk of Maya Cancun Museum, Emporio Cancun All Inclusive is within a mile (2 km) of other popular attractions like Aquaworld. This 221-room, 3.5-star property welcomes guests with 3 outdoor pools, 2 restaurants, and a 24-hour fitness center.


Dining

Enjoy dining at CONDIMENTO, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 221 air-conditioned rooms feature coffee makers, free bottled water, and safes. TVs come with cable channels, and free WiFi keeps guests connected. Hair dryers, phones, and ironing boards are also standard.


Property features

Guests staying at Emporio Cancun All Inclusive enjoy access to 3 outdoor pools, a 24-hour fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include conference space, a free grocery shopping service, and a terrace.

Room options

Deluxe Double Room

2 Double Beds | Sleeps 4

Swim up King Oceanfront Only Adults

1 King Bed and 1 Twin Sofa Bed | Sleeps 3

Deluxe Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Twin Sofa Bed | Sleeps 3

Swim up Double Oceanfront Only Adults

2 Double Beds | Sleeps 4

Guest reviews for Emporio Cancun All Inclusive

Everyone (4) Couples (1) Family (6)
2
Partner Couples

The property was very pretty. However only the buffet (that was beyond terrible) and an Italian restaurant that was just Ok was the only places to eat. Speaking of eating my wife was sick in the room for 3 days do to food poisoning from a warm yogurt on the buffet. They had activities but they never told you where to meet for said activity. Very few people spoke English ( I know it’s mexico but I’ve been to other resorts and never had a problem. The rooms where clean but get used to sleeping with no covers because the room was very hot!!! We complained several times they would send some guy with a ladder and he would always say it’s working fine. The bars are supposed to stay open until 10pm but would be closed by 6 not giving you anyplace but the buffet to get a drink ( who the hell wants to drink at the buffet) overall don’t waste your money do yourself a favor go somewhere else.

By on Feb 28, 2021

Review comment responded on Mar 1, 2021

Dear Anonymous It is a good thing that the property was to your liking as well as the cleanliness of the rooms and that you liked the Italian restaurant. Unfortunately we do not have any report on what he mentions about his wife, we would like to have information about you to be able to assist you, since after anonymity it is impossible. Regarding our bars, these have different hours until 1 in the morning, it is in our QR code that is available during your check-in Greetings

5
Family with small children

The whole property was nice and I liked how all the pools looked like and that the beach was super close and I liked the beds on the beach. Made it great for us because we have a baby.

By on Feb 17, 2021

Review comment responded on Feb 24, 2021

Estimated Anoymous Thank you very much for your comments, we hope to see you soon. regards

5
Family

We had a great experience. Javier at the pool bar was amazing, Luis at the mexican restaurant was awesome and the guys at bar on the beach were really attentive, hotel very clean and the food was ok.

By , from Fort Myers, Florida on Dec 8, 2020

Review comment responded on Dec 10, 2020

Dear Daniel Thank you very much for mentioning Javier and Luis, we are waiting for you soon with your whole family. Cheers

5
Friends

Everything was amazing! I will definitely go back again.

By , from New Jersey on Dec 4, 2020

Review comment responded on Dec 6, 2020

Dear Shellyse Thank you for your rating, we hope to see you soon. Cheers

5
Family Friends Family

This hotel had the BEST Service I’ve ever received, we purchased the All Inclusive stay and it is well worth it! The employees here make you feel like family!

By , from Texas on Nov 30, 2020

Review comment responded on Dec 1, 2020

Dear Leslie Gracias por sus comentarios y esperamos contar nuevamente con ustedes. Saludos

5
Everyone

By on Nov 21, 2020

Review comment responded on Nov 26, 2020

Dear Anonymous Thank you for your score, we'll be waiting for you soon. Best regards

5
Family

Everybody is friendly and the place is clean. Food is sometimes average and lots of times is out of this world. Highly recommended

By , from North Carolina on Oct 16, 2020

Review comment responded on Oct 20, 2020

Dear Ricky Thank you for your comments, what a pleasure you enjoyed to the fullest. We wait for you son

5
Everyone

By on Sep 14, 2020

Review comment responded on Sep 17, 2020

Dear Anonymous Thanks for your score, Regards

5
Everyone

By on Jul 21, 2020

Review comment responded on Aug 2, 2020

Estimado Huésped Muchas gracias por su puntuación, les esperamos pronto para más sorpresas. Saludos

5
Everyone

By on Mar 15, 2020

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