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Recent guest reviews

Food at buffet restaurants could have been a little bit better. Hotel was clean, they had good sanitation practices, beds were stiff and uncomfortable, wish we could have controlled our own ac, they only cover 1 one-way transportation, hotel was very accommodating since our flight was delayed a day due to the hurricane, and the entire staff from the bellman to the waiters were welcoming and attentive.

Blvd. Kukulcan Km 16.5 BIS Hotel Zone Cancun QROO

Hotel highlights

  • Walking distance to Maya Cancun Museum and Aquaworld
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Located in Zona Hotelera, Caracol Bay Cancun - All Inclusive is adjacent to Maya Cancun Museum and within a 15-minute walk of popular sights like Aquaworld. This 143-room, 4-star property has 3 outdoor pools along with a full-service spa and 5 restaurants.


Dining

This property is home to 5 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 143 individually decorated rooms feature free minibar items, balconies or patios, and coffee makers. Flat-screen TVs come with cable channels. Beds sport down comforters and bathrooms offer free toiletries. Free bottled water, safes, and phones are also standard.


Property features

Guests of Caracol Bay Cancun - All Inclusive have access to a full-service spa, 3 outdoor pools, and a health club. You can take advantage of free parking, along with a free shuttle from the airport to the hotel (available 24 hours). The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Other amenities at this all-inclusive property include free WiFi in public areas, a conference center, and a business center.

Room options

Family Room, Kids Under 12 Stay For Free, Attend a Club Presentation

1 Double Bed | Sleeps 4

Deluxe Room, Couples Only, Attend a Club Presentation

1 Double Bed | Sleeps 2

Guest reviews for Caracol Bay Cancun - All Inclusive

Family (1)
4
Family

Food at buffet restaurants could have been a little bit better. Hotel was clean, they had good sanitation practices, beds were stiff and uncomfortable, wish we could have controlled our own ac, they only cover 1 one-way transportation, hotel was very accommodating since our flight was delayed a day due to the hurricane, and the entire staff from the bellman to the waiters were welcoming and attentive.

By , from Houston on Oct 13, 2020

Review comment responded on Oct 15, 2020

Dear Jalisha, We would like to thank you for choosing Caracol Bay Cancun All Inclusive by YPJ as your holiday destination, and for your kind review of the resort. Our guests play a key role in helping us to improve our services and we truly appreciate your feedback. Thank you for highlighting the positive attributes you were able to enjoy while staying with us. It was and it always will be a pleasure to host you. Sincerely, YPJ Travel

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