Novotel Caen Cote De Nacre4.0 out of 5.0
Recent guest reviews
A comfortable, clean modern hotel - professional staff - decent food in the restaurant - a very good base to explore the D Day coastline from or before heading off south through France - special mention for the front-of-house guy in the restaurant - very professional, charming and a credit to the hotel.
The hotel is very well located, close to the main attractions such as the Memorial Museum. It is very clean and well kept, service was very good with a good selection for breakfast available. The Staff also was very friendly and helpful. As areas of improvement, the wifi is very slow. Address is a bit confusing and the sat navs can get lost leading you to the next number which in this case is not next to the hotel but at the opposite side of the road.
Hotels like this are difficult to rate as, for us, they typically serve purely as a place to get a few hours sleep before something else. So, to see this in the same context as something like a spa hotel, or resort hotel, isn't really comparing the same thing. It's a bit like comparing apples to oranges, yes, they're both fruit and you could say they share features, but they're not the same thing. I add preface by way of clarifying my 'Excellent' review. We needed a hotel, near the port, for one night after a long drive and before an early ferry crossing. It ticked all our boxes. We needed secure parking; easy to get to from the south of France; easy to get to the port; comfy beds for four and bonus points for having a place to sit (that's not a car or a bedroom) and a bar/restaurant. The hotel itself offered everything we needed. It was clean and the staff friendly, despite the time of night we arrived. It's not a fancy country-house hotel, but nor does it pretend to be, so, for what we wanted it was excellent.
We had been looking forward to our stopover here and the chance to relax and enjoy a nice meal en route for home. The restaurant was not busy but the staff seemed to panic and mix up orders. Our two kids meals arrived but without their accompanying chips- when I asked I was met with a shrug and a " didn't they arrive?". One child's dessert arrived well before the rest of our party - then the other child received what was clearly an adult dessert and then we had to ask- and wait- for the last adult dessert which came well after everyone else had finished. In the morning breakfast thankfully was self service but the scrambled eggs tasted beyond bizarre and the mini sausages were completely undercooked. As my husband is a caterer I always trust him as to whether something is safe to eat- the sausages received an emphatic "no". I told the manager who did go and cook us some more although he maintained they were cooked to start off with although he did come and check if we were happy - which is better customer service than the other staff had shown. Having said this the rooms were clean and comfortable and the reception staff pleasant. However I expect more from Novotel.
We stayed one night on our way elsewhere. Problem with the hot water was quickly resolved. WiFi didn't work in room. Poolside was families territory with lots of children in pool so we didn't go for a swim. It's a stiff but pleasant walk into Caen. If you have children and need somewhere reliable to stay it's a perfectly reasonable proposition. It was for us, whisper it, a teeny bit bland.
Great relaxing stop over family with dog. Grounds around hotel good to exercise dog for a short walk. Had room service but was a little slow but good food. Attentive friendly staff. Great breakfast with lots of choice.
Its a bit out of the way however cabs are relativly cheap and there are some great sites nearby. I would stay here again in a instant. There is a great place to eat across the highway, so dont forget to look bothways.. Breakfast in the morning at this place is awesome. i dupplied my day adventures with fruit and other goodies i was able to fit in my pocket..
2 night stop over, hotel clean, spacious with friendly staff. The hotel and our room looked to be recently renovated with the location perfect to Caen for us and easy to find. Only down point was the drinks we're expensive but this is pretty standard in hotels. We would use again, thank you.
We stayed here for the first night of a package tour. Included in our tour was breakfast and dinner. The room was a good size and comfortable. The bed was too firm for our liking and the pillows too soft. Breakfast was well set out and a good selection. As we checked in late after a long day in the bus we did not see anything of Caen. Hotel staff helpful and we did not have an issue with language.
Our family room was not clean nor was the high chair in the restaurant. Staff spoke poor english. We felt like we were interrupting the first receptionist, and the one that checked us out was catatonic and spoke no english. Breakfast was good and downstairs lobby was nice with a childrens corner which was nice.
Reviews from Trip Advisor
64% of guests recommend this hotelTotal of 43 reviews