Hôtel Barrière Le Royal Deauville5.0 out of 5.0
Recent guest reviews
This hotel could be the location for an Agatha Christie novel. Drapes, brocade, high ceilings, piano player in the lounge, comfortable room, OK restaurant. There are a lot of employees walking around but it is not clear how many of them are serving guests. Delivery of our cases to the room was a bit slow as was the service in the bar. Despite two 'greeters' there seemed to be only one person serving drinks. So, a nice hotel in a good location that gets most things right but service is a bit ragged at the edges.
A disappointing 5 star. Totally outdated, but worse no daily maintenance, a total rundown. In the room only - cheap dirty metal bin - damaged furniture - dirty and damaged wall paper - loose fabrics on wall - dirty and old towels - scratched toilets seat - stained upholstery - the safe so old that you couldn’t see anymore the last line of figures - cherry on the cake heater broke!! No hot water for 2 days The sad thing in this is the hotel had been closed for a few months and nothing has been done for the spring reopening The GM did not even bother to buy a new batch of towels Extremely hard to get the reception concierge in the phone, cannot get through them actually, you have to go down I understand that the GM is not all powerful to launch a full refurbishment, that the owners have to give the green light, but it is his duty to deal with small things he can easily do like changing the toilets seat which was a disgrace as totally scratched being so old or cleaning the yellow curtains of the breakfast restaurant which are SO dirty that they are grey with dust. He clearly failed in his mission. Good luck to all of you staying at this hotel, refurbishment is planned in 1 year! So the bubbles are NOT for the facilities nor the amenities, the hardware is an absolute 0 for a 5 star. The bubbles are for the software only, all for the staff, patiently apologizing, explaining the difficult situation they have to face in their daily tasks. They are very brave and professional in facing their angry guests, and I witnessed many of them. Culinary team and room service clearly deserve 5 bubbles! Excellent service, so much comfort in the food that I didn’t get from the room. Room service staff were warm and engaging, they all deserve better than this. I appreciate the gesture of the Chief of reception who waived off my room service bill, a nice commercial gesture and very professional but can not compensate for the poor experience and lack of involvement from the GM. I pity the staff to have to bear all this for 1 more year and deal with guest complaints. It is damaging the brand, damaging the idea international guests have of French 5 star hospitality. A shame.
We stayed here as part of a company trip. We were told the hotel opened earlier than normal to accommodate my company. Our room was quite nice and faced the beach so we had beautiful sunsets and beach views. The hotel is quite grand in that old European way; very beautiful. We found the staff very unhelpful and snotty, from the front desk to the bellman to the wait staff in the restaurant. As a result, we spent as little time as possible actually at the hotel. Other than for company events and breakfast (which was included), we ate elsewhere. We hung out at other bars in Deauville where we weren't treated like lepers. This was the only place in spending 2 weeks in France where we encountered the disdain that the French are famous for treating american's with. Literally, the ONLY place. For that reason alone, I would not return to this hotel or recommend it to others.
This hotel was selected as part of a group tour. Thank you for the selection. Our stay was excellent. Our suite was beautiful and it faced the beach and water. We could watch the race horses being exercised up and down the beach. Food was wonderful.
The Hotel exudes the French traditional style and exclusivity this is the place where some of the rich and famous have stayed over the years. Prices are not cheap especially during the peak season but if money is not a problem great place to stay in
This review is a couple of years old now, I thought I had entered it on our return but I've just found it sitting in my computer and as we still talk about our experience I would like to share thoughts. My Parents in-Law, Husband and Myself stayed at the Royal Barrerie for 3 nights over Easter, on arriving our first thoughts was how impressive the Hotel looked and what a great location it was in. On check in we received a very Efficient and Professional Service (Sorry can't remember the Receptionist name but think it was Héloïse), we were given room upgrades which we really appreciated and made our stay more Memorable Thank you Royal Barrerie, we were even given a guided tour of where the facilities was which we found very useful before being shown to our rooms. Our luggage and car was taken care of by the valet parking. The Housekeeping was excellent from making up the rooms in the morning to the turndown service in the evening, it's true that the rooms could do with a bit of a refurbishment but they are still perfectly very clean and comfortable and have everything you need the beds are huge ours was about 8ft wide it was one of the most comfortablest beds we have had in a hotel with wonderful sea views, we was in room # 504 and Parent in-Laws was in Room # 510. On our First Morning (Saturday) we went straight into the Restaurant for Breakfast but on the Sunday Morning we had to wait about 10-15 minutes to get seated at around 9.45-10.00am we didn't mind having to wait we was expecting it to be busy as it was Easter Sunday and the clocks had gone forward so was expecting people to have a lie in the same as ourselves, if we didn't want to que we could have gone alot earlier as the Restaurant was open from 6.30am, also Thank you for the Easter Egg we received. The Staff are very friendly and attentive especially Marie-Jo and another Gentlemen in the Restaurant (sorry forgoten his name but it began with G and he wears glasses), at Breakfast on our First Morning Marie Jo asked us what we would like to drink and also what juice we would like then on day two and three she remembered what we had previously ordered and asked if that's what we would like, we find sometimes it is the small touches that we remember. The Breakfast was very good and really varied, with all kinds of meat, cheese, bread, fruit, ceral, coffee, tea, even cooked food, I had Smoked Salmon, blinis, scambled eggs and a glass of champagne on Easter Sunday which was lovely. We booked the L'Etrier restaurant before we arrived but on looking at the menu when we got there we had to change our booking to the Cote Royal Restaurant as the menu wasn't to all of our taste it was mainly Fish, hopefully my Husband and myself can go back some time and will get to try it then. The Cote Royal was first class and we all throughly enjoyed our meal there was one small thing we had to wait quite a while to get our appertiff's because the bar was so busy. After Dinner we had a drink in the bar listening to the pianist which was very nice, again the staff was attentive especially the waiter who is Half French Half English from Newark, Notts. The previous reviewer said she sometimes felt like a little princess and that is exactly what we said we felt like prince & princesses. The service was impeccable and there was nothing else that they could have done better.
I was told the Hotel Barriere Le Royal Deauville was a 5* hotel. At 794 euros for one night, the price certainly was. We arrived late, just before midnight. The check-in took forever (and nobody else was waiting). The guy spent forever looking at his computer screen. Then we were given only one room card. I did not realise how inconvenient this would turn out to be. We could not leave the room separately as the lifts need the card and the card also does the electricity in the room. The room was very hot and I search for the air con programmer that must be there. I have stayed in a few 5* hotels, including in France and they all have air con (obviously). Not this one. I complained and a very noisy old portable air conditioning unit arrived that nobody could sleep through (it was circa midnight remember). The poor guy who delivered it was very apologetic. He knew the hotel ought to have air con, but in fact 40% of the rooms do not. Surely this should automatically disqualify it from getting a 5* rating? I should have been told when I paid 800 euros for the night (pre-booked with the hotel booking department over the phone a couple of weeks prior) that there would be no air conditioning in the room and I would have booked somewhere else. This is the worst value for money hotel I have stayed in.
We visited Le Royal for my birthday weekend. The staff could not do enough to make us feel welcome. We had a free upgrade to a sea view room with champagne on ice waiting. The room was fabulous, with dual aspect sea view. The room was perfectly clean and spacious. The staff went above and beyond at all times. We drove over to Deauville and used the valet parking. Great value for money, safe parking and our luggage was seamlessly unpacked and packed whilst we relaxed. We will most certainly be returning, we thoroughly recommend. Thank you to Azun, who made us feel especially welcome.
I stayed at the Royal while attending the American Film Festival in Deauville. It was one of the best hotel experiences I have ever had. The double room was large and luxurious and the service was impeccable. The lobby and the adjoining bar are tops, although pricey. Breakfast is a grand experience. I have also stayed at the Royal's sister hotel, the Normandy, and found the Royal to be slightly the more refined of the two. This is a great hotel! Only one possible downside, depending on when you go - no air conditioning. They provided me with a large quiet fan when I asked on a warm day. There is a lovely pool, and also an excellent gym for a French hotel.
Lovely hotel with great character from another era. Although ruff on some edges due to time, the ambiance of the hotel offers a nice journey to France as it used to be. I would definitely return as the small city has a very nice feeling and a lovely beach that should be great in summer.
- Free WiFi in rooms and public areas
- Onsite dining
Located in Deauville City Centre, Hôtel Barrière Le Royal Deauville is next to Deauville Olympic Pool and Casino Barriere de Deauville. This 247-room, 5-star hotel has a full-service spa, a casino, and a restaurant. Centrally located in Deauville, the hotel is also a short walk from Deauville International Centre and Deauville Poney Club.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10:30 AM.
All 247 rooms provide minibars, laptop-compatible safes, and phones. LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Rooms also include desks.
A local mainstay since 1913, Hôtel Barrière Le Royal Deauville offers a full-service spa, a casino, and an outdoor pool. A stay here includes free offsite parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, a sauna, and an outdoor tennis court.
Reviews from Trip Advisor
77.0% of guests recommend this hotelTotal of 1317 reviews