Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S

A most enjoyable 5 day stay at HI travelling with a 4 mo baby. Check in was fast and friendly and we even got an early occupancy and provided a crib for the baby. A big shout out to Isabel on front desk and all the others. Room was clean and quiet and had everything we needed and the beds were super comfy. The breakfast lady was very friendly and kept the buffet well stocked. Location was perfect for our needs with lots of amenities in the area. Would highly recommend this hotel.

Upon arriving the outside and lobby looked beautiful and clean and when we got to our room it also looked very nice and clean. Upon further inspection though it took all my strength to get the shower to turn on and when I did get it turned on the tub was clogged and the water would get burning hot even when I tried to turn it down. The sink would also splatter water everywhere when you turned it on. Our room was incredibly hot and our ac was not working properly but the front desk came right up and helped us get it working. Our stay was ok...just saw things that were a little inconvenient. They did have a great breakfast and the breakfast attendant was great at keeping everything filled.

Executive suite. Two nights. The first morning we had a huge leak in the bathroom ceiling. Dirty water from upstairs running right into our shower. They fixed it by the time we got back to our room that evening. That night the air conditioner condensation dropped onto the carpet from 2am onward. Not a lot of sleep had that night. We didn't get any acknowledgement from management or staff. No apology. No discount. Nothing.

Check in was easy and the young lady at the reception desk was very informative about restaurants in the area. Our room was large, clean and the beds were very comfortable. The pool and hot tub were used and enjoyed before we went to bed. Morning breakfast was pretty standard with pancakes as the hot meal.

We stay here every time we visit Calgary. It’s close to most things we want to do. It offers clean and updated rooms, good value and complimentary breakfasts. People are always helpful and friendly. It’s located on McLeod Trail South, so offered easy access to downtown and all areas in the south of the city.

We had reserved a suite with two queen beds and a pull out coach for our family and family friend (teenage boy- 6 feet 5 inches tall). We specifically chose this hotel for the suite so the friend could have his own space and a pull out couch, even though it was a distance away from our venue. Unfortunately, we received a phone call on our way to Calgary that even though we had reserved this room, it was not available. Instead, we were offered a regular room with a "free"cot. This was not a great set up for our situation, but we had no other choice at that point. Although we were offered a free cot, to me this was not free as we were actually paying for a suite. When I pointed this out, the front desk clerk did offer to drop the price to the regular room rate, but not further discount. The room was a terrible set up for our situation, so when we arrived back from volleyball that afternoon we asked if there was a suite available for the second night. There was, so we packed up our things and moved everything to another room. We were disappointed to see in the morning when we checked out that we were charged full price for a regular room for the first night and full price for a suite for the second night, with no discount for what we had gone through. I Then contacted the manager who apologized and offered us a discounted night at another time or additional IHG points. I chose the IHG points, but we never received them. What a disappointment! I would say this is not a hotel we will choose to stay at again.

We tried several times to use our room KEY CARD DID NOT WORK . This continued every time we used the key card, EVEN THOUGH IT WAS REPORTED AND RELOADED. A STAFF MEMBER EVEN CAME WITH US, STILL DID NOT WORK. IT WAS HIT AND MISS. A DEFECTIVE LOCK! ANNOYING TO SAY THE LEAST, WHILST STANDING AROUND IN THE CORRIDOR. The Bathroom Tap leaked continuously. The bathroom tap came off in our hands. I feel we were given a substandard room as we had been given a cheaper rate because of a problem I had encountered with the booking. They had offered $111.00 on line. They stated the fee charged on my Visa booking $155.00 I was eventually charged $105. ! I do not know why! I Did not discuss the problem with the clerical staff on duty. The front staff were pleasant and the breakfast lady was pleasant. Room was comfortable, breakfast was good. BUT....... AVOID ROOM 423, if you want a hassle free stay. I will book with Booking. Com next time. They wanted $135.00 for same room. It is all very puzzling. I wonder what the price of a room there should be?

This hotel is a perfect location, clean, comfortable and friendly attentive front desk and breakfast bar staff. Like most hotels, they have a sign in the bathroom about towels and linens. They would like to reduce chemical and water use by having guests reuse towels and linens. That is admirable and a good start. However... this hotel has about 150 rooms. Kuerig coffee maker provided. Assuming 75% annual occupancy rate with two cups per room per day consumed =82000 plastic K cups a year into the dump. Plastic utensils, plastic plates, plastic cups in the bathroom. And this is only one HI hotel. Saving some water in the laundry room is a pittance compared to the plastic garbage they are creating. Come on Holiday Inn. Get on the programs. Put in a dishwasher in the breakfast bar. We are very disappointed and ashamed of these corporations doing so little to reduce our waste.

I was originally only going to stay two nights in Calgary but I added an extra day with my Banff/Canmore run. This property made me feel at home the moment I walked in the front door. I did not have a reservation but I was greeted by a smiling young lady by the name of Harsh. She waved her magic wand and within what seemed like only a few moments, she had me checked into room 405. This particular room was enormous! With the living area separating the bedroom from the front entry and well appointed bathroom, it seemed almost as big as the first house I ever owned (okay, only the slightest exaggeration)! I loved the easy chair and ottoman in the corner of the bedroom and admittedly, that became my reading roost each evening when I arrived back to my room. I did not have the opportunity to try the breakfast as I ended up spending a few extra minutes in their very comfortable bed each morning, pushing through a new book I had thrown in the car before I started this road trip. I would definitely stay here again.