Aracan Pyramids Hotel4.0 out of 5.0
Recent guest reviews
Personnel is kind and helpful. The rooms are clean but showers and furniture show neglect from time. Breakfast is included but average. The area around the hotel is uninteresting but it is a short drive from Cheops.
Stay away! Where do even begin? We were booked here as part of a tour so we didn't have a choice. I wanted to leave when I saw the reception which was very tired looking. I wanted to run when I saw the room. It looked one star. Bathtub had rust and major scruff marks. Has seen better days. I feared lying on the bed and reminded myself that we were there only two nights. Breakfast was terrible. Imagine stale bread and pastries wrapped in cling wrap. We took fire exit stairs to go to restaurant and the area looked like an abandoned building with dirty plates around. Wifi excruciatingly slow. Staff smoking inside in reception with no regard to guests.
The staff is very kind and helpfull. The furniture in the room is old but the cleaner do his effort. Every day new towels and sheets. In the bathroom there is a bath, shower gel, bodylotion, shampoo and hairdryer. The room has a safe, refrigerator and balcony. The street is very very busy. So there is a lot of noise. I have used a plug into my ears to sleep so I reduce the noise of the traffic. The breakfast is very good and a beautiful presentation. The swimming pool is outside but surrounded by walls, this is good (more privacy).
Old and damp lurking people with 4 star ... but hardly one the star! very dirty and nobody cared, Wifi does not work in the room and very weak at the reception! We were seeking help with the room almost every day but nothing happened ! do not trust the pictures from the website, they are at least 30 years old! Last but not lost ! Warning! hot water in the shower did not work and sometimes we had no water in the shower, Do not go to the travel guide table for the tourists in the hotel! it takes five times more money! do not rely on them. If I travel to Egypt again, I will never return to the hotelet!
We went to Egypt last Feb 28. The hotel was average, but most of the staff were nice and very assisting. We had a problem with our first tour guide (who we got from outside), so had to book with the tourguide in our hotel. Probably that's one if the best decision we've made. Kudos to our amazing tour guide Mr. Gabry!!! He is one of kindest soul we've met in Egypt. He took us to all the amazing spots in Giza and gave us helpful tips when going around the city.
Our family of 5 stayed there for 3 nights. Good things to say: Location is good - lots of stores and fast food is around. Great view on pyramids. Best breakfast is included - great variety, they even pack breakfast box for you if you have to leave earlier. Bad things: 1. super slow check-in, even though the room was prepaid and we came After 6 pm, our room was not ready - there was only one bed in there and a sofa so kids immediately started to fight over who will sleep on the floor. We had to call them to bring two extra beds! 2. Floor is a carpet and it is extremely dirty. Your feet will be black after you walk there for two hours. 3. Located on very busy street and it is very noisy ALL NIGHT LONG! I would probably not stay there again.
The Booking Process: I am a foreigner so have to pay the foreigner room rate, which feels unfair as a hotel guest, but that is how they do it. Also you must book though booking.com or expedia to get a reservation. You cannot work directly with the hotel to get your room. This is an unnecessary hoop to jump through for guests when they arrive looking for a room. Perhaps they should consider not selling all their rooms to these online booking companies. It feels like booking.com runs the hotel, not the Aracan management. You should get the best rate if you book directly at the hotel in my opinion, like with airlines. The Staff: Very friendly staff (mostly), they work hard to make you happy if something is not right. The best staff member in the dining room was actually a new employee. The manager and door person seem a little rude, like they don't really want you there. The Rooms: The rooms need a revamp, the carpet is worn out and the shower tiles have some dark spots, not sure if it is mold or not. But it looks like mold, which sends the wrong message to guests in my opinion, especially for the Executive Suite category of room. Room Service Food: Room service is terrible, to be avoided. We got a free dinner for the sink falling and cutting my foot open. Save yourself the hassle of trying to choke down the food, go down the street and get some good Egyptian food. I'm not sure why they even offer food. They don't have about 75% of what is listed on their menu, so ordering is also frustrating. Breakfast Buffet: The breakfast buffet is good, the coffee can be really weak. I had the restaurant manager accuse incorrectly using the coffee machine which was rude. He just needs to work on his people skills. The Music in The Dining Room: They play the same song over and over. Strangers in the night is the current song. I was working from the hotel so I spend more time in the morning working on my laptop on the dining room. Bring headphones or don't spend as much time in there. I suggested changing the music, and it did get changed by the engineer apparently. Now there is a new song on repeat. (playing the same song over and over and over can be used as a torture technique I've heard) Rates: They have rates posted from years ago that are outrageously expensive. IE: 490$ for the executive suite. Apparently I was told that the government mandated these rates in years past. Seems like a bad idea to increase tourism in Egypt. They have a plaque displaying these rates at the front desk. I'm not sure why. You need to book though booking.com anyway unless you want to pay the top dollar. Its a confusing way to accept bookings and does not make it a smooth check in. We also had to wait 1.5 hours to get into the room. Experience: We checked in and we were pretty tired from an overnight trip back from Aswan on a train. I had the sink fall out in my standard-double room (203). I had a bloody toe with a deep cut, and smashed sink all over the bath room. The staff came up and bandaged up my toe (thank you!), and the hotel manager said he would upgrade me to a suite. The fact that the sink fell out was an accident, just old adhesive or something. But still, this is a liability for any hotel I would imagine, and the should check all the sinks to make sure they are secure, you don't want guest with bloody feet, it amounts to more cleaning for the staff, and injured guests. Apparently this has never happened before at this hotel they told me. The Shower: the shower goes from cold to hot to cold to hot. So you might get burned, just be careful. Must be some sort of plumbing issue. The Free WIFI: Very slow, internet in Egypt is very bad, build on old infrastructure. Its not the hotels fault it is so slow. The process of getting little printed out codes is cumbersome. I realize they need to monitor the usage. Most of the time it cuts in and out and you have to sign in over and over, and the codes become invalid. Overall Stay: Overall I am satisfied with what they did for me here, given the sink on toe incident. Ended up staying here 2 weeks becasue we had to wait for an Indian visa in Cario so I had plenty of time to check it out and get a feel for the consistency of the management. I just want to repeat that the staff (most of them) made the stay good despite these issues.
We stayed at this hotel for 4 days. It boasts of a 4 star category hotel, but we can not give it even one star. The infrastructure is very poor. Lift doors would open mid-way, rickety doors and very poor gait-up. The restaurant does not have a decent choice of food. Also, being located right at the Pyramid street, it is noisy. The only solace was that I could see the pyramids directly from my room window. But that is not what I would die for.
We were shifted to aracan hotel for the other 2 nights and indeed we were really impressed and happy with the hotel.. From the staff to the rooms to the breakfast everything was nice.. 1 thing we had problem with was the wifi in the room.. the 2 nights that we stayed there we could not access wifi in the room and we had to go to the lobby for wifi.. Although they tried to check and fix the problem but we could still not access.. The guy from the reception, his name was Ali, he was of great help..
Value for money. Near Pyramids of Giza. The hotel is simple but clean and staff friendly. Two nights here can't complaint. Round the corner you can find cafe and food. Supermarket to buy water. Ok place to stay
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
- Laundry facilities
Located in Giza - Pyramids, Aracan Pyramids Hotel is within a few miles (5 km) of popular sights such as Great Sphinx of Giza and Pyramids at Giza. This 131-room, 4-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi. In central Giza, the hotel is also close to The Grand Egyptian Museum.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Start your day off with buffet breakfast, available for a fee.
Aracan Pyramids Hotel's 131 air-conditioned rooms provide balconies, minibars, and safes. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Hair dryers and desks are other standard amenities.
Guests of Aracan Pyramids Hotel enjoy an outdoor pool, free WiFi in public areas, and conference space. There's extended parking, and an airport shuttle (available 24 hours) for USD 15 per person one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include express check-in, express check-out, and laundry facilities.
Reviews from Trip Advisor
63% of guests recommend this hotelTotal of 240 reviews