Hotel Hospes Palacio de Arenales & Spa5.0 out of 5.0
Recent guest reviews
Although it occupies a large area, this property has a relatively small number of guest rooms - giving one the feeling of staying at a hacienda. Contrary to comments by ¨Ícetrotter´ there is nothing typical or landslide about this place. Having stayed at two other Hospes properties I can confirm the quality of rooms and service is exceptional.
The great - size of room, fridge (but better had it not been stocked as a minibar), beautiful architecture and renovation, location - just off the motorway and 5 minutes drive to Caceres. The food was great - one of the best meals that we had had in Spain - although the restaurant was empty. Highly recommend the langoustines and duck - the staff were happy to let our children share a pizza and even rustled up an off menu dessert. Ana - the server - was lovely. Breakfasts great. The good - access to the spa is by timed slots - annoying at first but you then realise that this means that it is never overcrowded. Our children were also allowed in, and loved it - one of the highlights of their holiday. Tried a facial and massage - also very good. Not so good - the hotel seems to be set up to cater for large events and there was a wedding on our second day, which did rather change the ambiance. No coffee maker in the room - a Nespresso machine would have been great. No iron or ironing board in the room and limited TV channels. The bad - the outdoor pool is tiny and freezing cold.
Stayed there with a group of people for 2 days. Nicely redone old cattle farm with all the basic features of a Spanish country hotel. The food was not good but that might be explained by the fact that is was buffet style. Hotel reception had a strange habit of writing down and coping all details from my credit card after I had already paid. I also forgot my passport there and even if they promised to send it to me they still haven't even it has been more than a month since I stayed there.
Place is beautiful, room very, very comfortable and attractive. Gorgeous views. Staff extremely helpful. Pool very relaxing - high-pressure jets and an overhead waterfall great on shoulders. Great location next to Park of Barruecos, which is gorgeous, great hiking - and dozens of nesting cranes. Breakfast a little overpriced, but quite good. Would stay again in a hearbeat.
Booked a night as it was half way ish from Bilbao to Cabanas de Tavira. Arrived at 8.30pm to a warm and very hospitable welcome. The hotel is out of Cacares but that is a good thing to us. We did go into Cacares as the hotel name on the route finder takes you there, however if you use the co ordinates it will send yo to the right location. Our room was spectacular and huge and has everything you need, warm and comfortable and the cat was impressed to say the least. Helpful friendly front of house staff helped us to take everything to our room.Once in we changed into clothes fit for the dining room, rather than scabby driving clothes, to go into dinner. What a fab menu and the dining room was beautiful, large, fabulously appointed with a really lovely gentleman as our waiter. English is not too much of a problem here as the front of house understand and speak it perfectly, with a little help from another diner our waiter understood us well. The food here is divine with perfect wine pairing and really sumptious food and surroundings. My steak was sublime as was husbands huge lamb steak cooked to perfection. We shared a platter of ham and we went to town and had the DX which was so tasty and well worth it at the extra cost. Puddings were absolutely delicious. The wine chosen by the waiter was perfect. This is a serious destination for staying and dining and not overly expensive at all, moreover the attention to detail is the best ever. We were so tired we did not even feel like a drink or two in the wonderful terrace bar, and we went to bed to keep our cat company. Breakfast did not disapoint either, such an array of delicious fayre on offer and the cooked accompaniments were wonderful, my scrambled egg and bacon, so delicious and husbands poached egg, golden and runny perfect. Coffee was delicious and all the cold meats, fruit, cereals, pastries were excellent and believe me I have tried almost all of it and was in heaven. We had a scheduled apt for the hydro spa for an hour and what bliss. I go to many spas and this is really one of the best and to have had it for an hour as booked just for us was a real treat. Absolutely perfect. I really cannot fault this place at all. Everyone is so helpful, kind and considerate, the food excellent, English very good to us who do not speak Spanish. Please go for a visit and eat and stay and enjoy the spa. It does have sister hotels elsewhere in Spain and we shall definitely make use of them. I thoroughly recommend for a super duper stay. Thank you one and all for looking after us so well.
Stay two separate nights at this hotel, while driving through Spain, Hotel is out the way from the main town, first night we had a dinner at the hotel restaurant, which is very expensive and not worth the money, if you are hungry go to McDonald's which we did on our second night stop over, service in the bar was poor, but is ok for a stop over is clean. Better if there was a Ibis hotel in the town, would of gone there!
We stayed with our two little dogs as a stop point from Bilbao to Portugal. The welcoming staff were great. They could not have given a better welcome after a long drive. Sadly the bed was extremely small, I would put two children to share but not two adults. The bathroom was very well equipped, towelling robes and slippers. Dinner was a disaster, my lamb had been pre cooked and heated, it was cold in the middle, after a long journey I just could not eat it so left my meal, my husband picked at his steak which was not well cooked. We waited ages just to get service. If it had not been for a very nice waitress called Ana we would have just left the dining room, preference was given otherwise to the Spanish guests, there was no language barrier. We compared notes with other guests in the morning they had the same bed/dining issues. In the morning things got better. The breakfast was nice especially the poached eggs. In general I would say the hotel is attempting to be a boutique hotel but it is just too large for that. They really need to up their game in the dining area, not just the food but the room is frankly lacking in any atmosphere and looks old fashioned and drab. The staff that made the effort saved the whole experience but there should be training for staff if they hope to make this work for non Spanish clientele . One other note, it is very difficult to log on to a sat nav, use the name of the old hotel as it is not listed as a newly named hotel and we used two different systems.
Chosen for a one night stay with dog on way to Algarve from Santander . Fantastic old building in great location with well equipped rooms - all looks fantastic - but that's were it ends! On arrival the reception was not manned. Eventually we found a member of staff and checked in. Room was fantastic. The restaurant had a good menu but was very expensive and we only wanted a lite bite. Tried the bar , seperate building across the courtyard. Again unmanned on arrival. Poor selection of snacks and all very overpriced. Chewing gum on table leg and broken glass on courtyard floor . No hot water in the morning - for which the concierge apologised. We weren't asked whether we enjoyed our stay and frankly couldn't be bothered to report our issues. The place tries to be upmarket but despite its setting and the fact it is a beautiful building with well appointed rooms - it just doesn't live up to its expensive ambitions !
It seems everyone here has two or three jobs the person who checked me in is also the bellhop and the spa the girl at the counter was the masseuse and the person who gave me a facial her treatments were less than average not worth the expense The mineral water at the minibar was not replaced and when I tried to get a bottle of the second night there was none The chef has a love affair with salt and the first night I had dinner I had to send the meal back because everything was loaded with salt it's probably been 10 or 15 years that I sent a meal back The breakfast which costs about with tax $35 and can be had at a local tavern for about nine dollars and is nothing special but rather ordinary. The fact that there is no place at the buffet to get yourself coffee requires you to flag down the very busy two waiters to try to get a 2nd cup of coffee and if you want a 3rd cup of coffee you feel embarrassed The actual spa is gorgeous however the hot tub is a warm tub and the steam room is the steam-ish room but the pool is absolutely amazing There are no classes in yoga stretching Pilates and a rather a small exercise room smaller than I usually see At modest hotel like la Quinta in America I mentioned La Quinta because the good thing about the spa is you can bring your dog I asked to have two exercise pants washed these are the kind you throw in the washing machine then the dryer and fold them like yoga pants the bill for these two pants cost 42 euros actually more than the pants cost to buy new Needless to say my three nights costing almost 700 euros was a joke Oh none of the rooms have access to the outside but connect to a maze of hallways which need signs to tell you where to go You know who will never go back
Firstly this is a very nice hotel and I'd recommend it. I was ready not to after 6 hours driving a car with no roof under burning sun. All the staff we met were outstandingly helpful. Our room was spacious and clean with all the usual little extras. A shoe cleaning mitt, nail file etc. The outside pool and sun area is immaculate with artificial grass that's soft to walk on. There is a very nice spa pool with lots of bubbles and waterfalls and a hot tub. A steam room and sauna with a crushed ice pit adjacent. All this is free for hotel guests (Sept 2017) Guests? What guests? There seemed to be few people staying when we were there but full service was still available. Someone has left a tongue in cheek comment about it feeling like a penitentiary. Mmm! I get the comparison. The hotel is a bit grey and stark with hard lines, but this is the modern way these days. Faults? Yes a few but nothing to put you off staying here. Signage. There are very few signs telling guests where anything is. Don't park in the first car park and under the hot sun drag your luggage up the steps to reception. Take the second entrance and drive up to the front door to unload. Then you will spot the underground car park. None of the doorways are signed. Walk blindly into what you think is the spa wearing your budgie smugglers and a def leopard t, you might feel a little uncomfortable fronting the local Rotarian banquet. I'll report back later on the food. My battery is flat because all the power in the room shuts of when you remove your key card. Don't worry I have a solution.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 282 reviews