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Victoria's at Wategos

5.0 out of 5.0

Recent guest reviews

I have never had a bigger disappointment on a holiday. Apologies for a very long post, but we had the worst and weirdest experience of hospitality that I can best describe by way of a narrative of events. These were so bad that they would have been funny, had we not spent $1100 for two nights... Since we were splashing out on a luxury getaway my wife and I planned on kicking back and having a night in. When we tried to turn on the TV, the channels were either showing "no signal" or were severely pixellated and dropping in and out. First of all, it's a bit weird that in a luxury room free to air TV was the only entertainment option. Even cheap motels often have fox, Netflix or an in house movie channel. "Never mind", we thought - the welcome/info sheet has a concierge number. But wait - where's the phone??? Looked everywhere - no phone. Tried calling the hotels number from a mobile - no answer. Left a message - no reply. Checked around the hotel - no one to talk to. Its understandable that for a smaller, boutique hotel a staff member might not be on the premises 24 hours, but we tried several times and could not get through to anyone. We recieved no return phonecall ALL NIGHT.But "Never mind!" we thought - "They have wifi, and we have an iPad". Hmmm. Despite being able to connect, the WiFi wasn't connecting to the internet. Tried on three different devices, the wifi was not working. Never mind, they have one of those old school house radio dials, we'll listen to music! Hmmm. Not working either. Well at least we'll have an amazing night sleep, right? Nope. The pillows were extremely hard - not the fluffy new bedding that you might expect - but the kind of firm depressing bedding you'd get staying at a frugal distant relatives. The air con unit above our heads rattled and crackled all night - we did not sleep well. The next morning - assuming that a seemingly classy hotel would be eagre to hear about our night and make amends - we told the concierge about the problems we had. She was sympathetic and told us the she would call the owner right away. We told her we would eagerly await the call and made sure she had my number. This is where it gets weird. Hours passed and no phone call. When we called, the owner seemed annoyed that we were even complaining in the first place. To our amazement she denied that there was anything wrong with the TV or the internet. I had expected at the very least an apology, some kind of assurance that the problems would be fixed. A class response to such a dreadful night might have even been an offer of a change of rooms (since the hotel was basically empty) or a token bottle of champagne or wine. We were gutted with the response so we asked to cancel our second night. The owner then had the nerve to complain that we should have told her we were cancelling sooner, so the room would not have been serviced. We had been waiting all day for her to call back! Some other little things (but it's the little things that count): Breakfast bummer: Our breakfast platter for two was $50. For this we got fruit, toast (budget supermarket bread) and a sliver of cheese that was so laughably thin it crumpled. A French couple sitting beside us had the same platter and when the husband asked if they could get eggs to go with the toast the reply came that this was the budget breakfast platter option. We had a laugh about the value of the breakfast with the French guests. What boards?: The website describes surfboards and surf skiis (pleural) available for guests to use. I left my own board at home imagining I could have a muck around on the hotel boards. The equipment rack was bare, bar from a single dinged up mini mal with no leg rope and not enough wax. The staff explained, no there was no other equipment out with other guests - this was it! Tranquil construction soundtrack: Our room on road level was literally meters from a neighbouring construction site that kicked off at 0700hrs. Of course the hotel can't help what neighbours do but there was no fair warning when we booked. Cashing in: To get an off street carpark was an extra $40. A bit of a cheap move when your already charging so much for the room. There were only two other couples we could see in the whole hotel and the underground carpark remained empty Cheap plonk: There was a decanter with "complimentary port" in the room. I thought this was a nice touch, but ours had about a centimetre of port in it. Funnily enough, when I was searching for some ice, I found the source of the house port hidden in the communal kitchenette. It was a 4L cask of that really cheap house port that alcoholics drink! By now I probably sound like I'm being overly harsh but really, when we added up all the aspects of our experience it really seems that the owners are in it to extract as much money from guests as they possibly can with as little investment as possible. Granted, the room was large and grandiose and had the service and inclusions lived up to expectation the hotel could be fantastic. I have a feeling things are slipping there for some reason and I would not take the chance there ever again. For the record the alternative equivalent accommodation in Byron was completely booked out but we had our second night at the Lord Byron, a budget resort. Fantastic value, services and incredibly friendly. That, and a memorable dinner experience at Balcony Bar (oyster bar in town) saved our holiday!

Found our room to be extremely dirty, with stains located on the bedding, Chairs, and Lounge. Also following a supposed room upgrade with views overlooking a building site. After such a positive vacation at Victoria's Ewingsdale in 2016 we were bitterly disappointed and will certainly not be repeating this experience. Fully agree with the review recently posted by Evelynne G.

Loved the friendly feel of Victoria's - nothing was too much trouble for the staff. The fireplace being lit on a rainy day was perfect for me to read my book on some much needed down relaxing time. I found the rooms and amenities spacious and comfortable. I went home feeling very relaxed after my very short stay.

I was disappointed when I walked into our room. There was a used bar of soap left in the shower. When I checked the mattresses for how flat it was I was disappointed that the sheets were all crumpled as if it had been slept in prior to my arrival. The room number 5 is one you do not want in the reception building For a "Luxury" resort it was dingy and small . I did see some of the other rooms that seemed palatial by comparison. They were in the other building next door as there are two buildings next to each other There was a delightful staff member who was organizing some meals,Dana who made the stay far better. It is not a good place to stay if you have sore knees as there are stairs everywhere to get into the building and to get to the rooms.

Elegant property. Friendly yet refined service in all areas. The room was incredibly well equipped and the bed was comfortable with gorgeous fluffy cushions.Mini bar well equipped and well used! All definitely return.

Don't expect a faceless international hotel with all the frills. Guests are treated as just that: valued guests whose individual needs (and quirks) matter. The amazing staff complement a tasteful setting in the paradise of Watego Bay.

We stayed at Victoria's to celebrate our 25th Wedding Anniversary. Wategos Beach is a superb little beach & a very special location. It was a shame for us that Cyclone Debbie made our stay a little wet and the beach uninviting but we will have to visit again in the sunshine. All the same, we enjoyed the peace and tranquility of being in luxurious surrounds without the hassles of everyday life. The daily breakfast was delicious and we finished each day with a sip of the complimentary port. Our room was cosy in the cool weather & opened onto the gardens. We had fun exploring the surrounding area of Byron & taking walks on the lighthouse track when the rain stopped. We will be back to kayak with the dolphins one day. Our celebration dinner at Rae's was a highlight and we would highly recommend booking a dinner there whilst staying at Victoria's. Thank you to Dana and staff for making us feel welcome & arranging the in-house massage treat.

My husband and I recently had a weeks break in Byron. We stayed at Victorias at Wategos beach. The location at Wategos is fantastic - its away from the town(quiet and peaceful) and just up from the beach. Great spot for walking - beach and up to the lighthouse. The hotel/b&b itself is beautiful. The rooms are large and spacious and beautifully decorated,with french doors opening to verandahs & a large bathroom with spa bath. The breakfast is a must, in a beautiful room upstairs opening out to verandah/terraces and beautiful lush gardens. The food at breakfast was delicious and varied each day. The staff were really lovely - very friendly and helpful and made our stay very enjoyable. We will definitely be staying here again we loved our stay!

Wonderful stay. Thank you Danna and Jess for your help and advice. My husband is a little handicapped after an accident and the staff at Victoria's accommodated in a perfect room enabling us to mobilise to the car and around the property. Despite being limited in our tourist activities we had a very enjoyable stay. Victoria's is a lovely place to unwind and while very beautiful, it's greatest asset is the staff. Thank you Victoria's. Adrian and Margaret

We stayed here for our 30th wedding anniversary and found it to be wonderful, the premises are fabulous and staff excellent. Situated up the road from Wategos beach it is the perfect location to get away and unwind, the rooms are a good size with good facilities. Not too far out of town so getting to restaurants is easy, there are many good places to eat. Do stay here if you get the chance.

1 Marine Parade Byron Bay NSW

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Outdoor pool

Victoria's at Wategos is located within a mile (2 km) of Cape Byron Lighthouse and Captain Cook Lookout. This 5-room, 5-star guesthouse has private in-room spa tubs along with an outdoor pool and free self parking. Also close to this Byron Bay guesthouse are Wategos Beach and Tallow Beach.


Dining

For your convenience, breakfast is available for a fee.


Rooms

All of Victoria's at Wategos's 5 air-conditioned rooms provide private spa tubs, balconies or patios, and refrigerators. For entertainment, guests can expect to find TVs. Coffee makers, ceiling fans, and hair dryers are also available. Limited housekeeping is available.


Property features

Guests of Victoria's at Wategos enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. If you drive, put free parking to good use. Dry cleaning/laundry services make packing light an option. This luxury guesthouse also has a garden.

Room options

Executive Spa Room

King 1 | Sleeps 2

Superior Spa Room

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 97 reviews