8/10 Good
Nataliya
Dec 5, 2025
Liked: Staff & service, amenities
Disliked: Cleanliness
We are a family if three from Canada.
Everything about our stay was excellent—except for housekeeping.
Location – 5*
Outstanding location. Bus 3C stops right across the hotel and connects to all major attractions, including the Grand Bazaar, Green Mosque, and Teleferik. Bus 96 goes directly to the bus terminal, and Bus 1C reaches Inkaya Tree in just four minutes.
Facilities – 5*
The hotel is beautiful and modern; if I’m not mistaken, it was built in 2017.
Breakfast – 5*
Exceptional quality, delicious food, and an impressive variety. One of the best breakfasts I’ve had.
Spa – 5*
Excellent spa and highly recommended. I had a massage with therapist Kadek—one of the best massages I’ve ever experienced. The only downside is that half of the thermal bath area is closed on weekdays, limiting access to the quiet section.
Housekeeping – 1*
This was the only major issue. The room was clean on arrival, but service declined afterward. After we spilled coffee on the floor, housekeeping made the bed without changing the sheets, rearranged my personal items, removed two pairs of slippers and two robes, and returned only one pair of slippers and one robe. The floor was not mopped, and coffee/tea supplies were not replenished. The same occurred the following day, and I had to request supplies at reception. For the rest of our stay, we used the “Do Not Disturb” sign to avoid further inconvenience.
Nataliya
Stayed 7 nights in Nov 2025