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Beautiful inside and out. Loved the soldier mural when you drive up
Rude, uninformative staff. When inquiring about policies, they get rude and snippy.
The floors were never cleaned and were filthy. The workout facility had no towels or disinfecting wipes, plus a staff member came in to use the bathroom while I was exercising. Door key was made incorrectly so I had to traipse all the way back to the front desk with all my bags to get it redone.
I have been coming here for many years. The place is now in need of a major remodeling / refresher. The carpet needs replacement. The decor needs refreshing. It looks old and tattered. The young women at the front desk were very professional and helpful. The man at the front desk was abrasive. When I asked him about laundry services, he was argumentative. I later asked him another question and again he wanted to spar with me instead of help me. He may have not understood what I was asking for, but he needed to ask for clarification with something like, I'm sorry but are you asking for A or B or something else. Instead he gruffly responded by explaining to me the difference between laundry and dry cleaning. Then he told me that there were no "2-hour dry cleaners" in the area. I google one and had my dry cleaning and laundry done in 3 hours. His demeanor and air were arrogant. I will be looking for someplace else to stay when I'm next in WNY.
The property had fun décor and was generally very clean. Good shower, Bed was very comfortable. Great pillows. Good breakfast, but staff couldn't keep up with hot foods, plates, flatware or coffee. The bath vanity was small and the sink (while classy looking) was not convenient. The hotel wifi did not work at any time over the 3 night stay. Staff said someone was working on it, but they also said "People always have trouble with it." That was very inconvenient for me.
The rooms are dated. The carpeting was badly stained. There were no access to outlets near the bed. On a good note, the staff was friendly and the breakfast was good.
Eric is great!!! Very helpful and friendly. He also provides great service.
The atmosphere was amazing,, our room was awesome. Lived the sink. Breakfast was delicious. Will visit again. For sure.
I thought that this property also had a restaurant but found out it was at a different location.
Decent hotel. Disappointing that there’s no pool. Shower heads are WAY too low. Breakfast staff was extremely friendly. Front desk people acted like I was inconveniencing them when checking in.
Staff was friendly and welcoming.Check in and out was fast. Comfortable beds. The breakfast and room service was great!
It was very nice but the front desk staff could be a lot more pleasant towards the guest
It was very comfortable room and roomy....loved the free shower treatments and the temperature control was awesome...could of used a little more water pressure though...comfy bed....loved the breakfast buffet...great time there...i will be back...thank you
Arrival night, went to take a shower and discovered the body wash and shampoo dispensers were empty. Called front desk and said they would send someone up. After waiting 20 minutes, called back and was told it will take another 20 minutes or so. Did not get Shampoo or body wash til next morning and they just handed me the bottles. Never got put into the dispensers in the shower during our stay. Also never refilled the coffee or clean glasses on 2nd day.
Salvatore's Garden Place Hotel, an Ascend Hotel Collection is located within a few miles (5 km) of Eastern Hills Mall and Diamond Hawk Golf Course. This 3.5-star hotel welcomes guests with 166 rooms and conveniences like a 24-hour fitness center, free in-room WiFi, and free self parking.
Free buffet breakfast is included with your stay. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Satisfy your hunger from the comfort of your room with room service.
Salvatore's Garden Place Hotel, an Ascend Hotel Collection's 166 air-conditioned rooms provide iPod docks, refrigerators, and coffee makers. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include free weekday newspapers, safes, and phones.
Salvatore's Garden Place Hotel, an Ascend Hotel Collection offers a 24-hour fitness center, a sauna, and free WiFi in public areas. There's free parking, as well as a free airport shuttle during limited hours. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.