Faena Hotel Buenos Aires5.0 out of 5.0
Recent guest reviews
We stayed at the Faena hotel for 4 nights and were really disappointed. I have to admit we had high expectations, but reality was truly grim. The decoration is not to our taste but is at least consistent. However, all public spaces are very dark, loud and not at all cozy. The hotel has plenty of staff, but I believe we were not ONCE greeted either by any of the receptionists nor by any of the doormen - nor by any other staff (throughout our stay). Service is slow and heartless. At check out the receptionist did not even bother to look up or to say good bye. Breakfast was a nightmare. No space on our first morning - had to wait 15 min for a free table (actually there were plenty of free tables but no one cared to clean them). Food is tasteless, colorless and very expensive. You will eat far better in any other restaurant at less than a third of the price. I'm happy to pay a steep price but not for a poor service and even worse food. Every night they have an event at the pool with very loud music which will last until 1am! Poor you if you have a room anywhere close to the pool you can forget to get any sleep until 1am - and don't bother to call the reception they could care less.
We had a most enjoyable 5 day stay at Hotel Faena. There were some issues with getting wake up calls. It took 2 nights to get the staff to honor our request. The Bistro and breakfast were excellent. Even with our above issues, I would highly recommend the hotel. It is not just a convention hotel. For the most part to staff was extremely helpful.
Great service, the staff went well beyond my expectation. The selection of food was high quality, delicious and reasonably priced. The design and decor was of international standard worthy of it's five star boutique hotel recognition.
The hotel is well located. The staff are without exception extremely welcoming and helpful - nothing is a burden! The bar is fun and usually slightly buzzing. The pool is beautiful but can become very busy, especially at weekends, so do like the German's do and bag a lounger early! Dinner and Tango is not to be missed. The spa and gym are excelent - well worth a trip. On the downside, the food can be a little disappointing in both restaurants....other than that ver good.
Very nice hotel. Great location and the best service at all. Kind staff in the pool area, bar and restaurants. We had been there during the high season (Easter). Every request was promptly arranged. Even they were last minute requests (without pre reservation: restaurants, pool sun bed, spa, Tango Show), the staff was always ready to serve you.
This hotel is not for everybody's taste but once you like it, you love it! The decor, the iconic pool, the restaurants, the Rojo tango and the breakfast it's just a few things I ca remember being so great about this property! Porto Madero is such a great neighborhood , and this hotel is just the best part of it.
Rojo Tango is as 1920's teleported to your gaze as ever in our contemporary times with the seductive decor and fine Malbec wine. Easy to tear inspired with the ultimate passion of Tango and the integrity of this marvel of an architectural and interior design, transmitted flawlessly as far as also their establishments in Miami Beach!
Dark corridors with vibrant reds and blacks are visually arresting ( not stunning) for ten nanoseconds. Then the business of being a glorified Inn starts and the Faena on a cost basis ( it is a very expensive hotel) fails. Having a pool which is not really deep enough or long enough to swim in, but just to prance around in sort of works if you are a bikini salesman or saleswoman. Room service that takes for ever. Television controls that require Strange abilities, rooms with quirky ( pejorative quirky ...) design. The matted glass in the showers shows the imperfect cleanliness of the rooms despite the late delivery of the room in my case. It also made me think of the check in process to a five star hotel. They have your name, credit card details and have already charged you - all they need is your passport. In this hotel they copy your passport, make you sit at a desk and the whole process takes ten - fifteen minutes. I have no idea what they are inputting into their tiny computers ( part of the design probably and arguably the problem) save that they also don't understand a traveller might be in need of a bathroom. Layout of the rooms reminds me of the philosophical debate : is it better to be useful, functional and ugly or beautiful, useless and complex? If blinds in a room are motorised then it is imperative that someone accompanies you to the room to explain how to close them. On the plus side, the coffee at the bar or rather zinc was superb, simply superb. Of course I waited one hour to get my room finally at a much later time in the pm having specifically requested the room be ready at midday during the reservation process. To the credit of the hotel that coffee was complimentary, being churlish that is just as well as extras in this hotel come with a value defining warning - or simply put they are on the expensive side. Around the five hundred dollar mark per night one simply expects a lot more than arguable interior design quirkiness. In order to get better airs I'll try another hotel in Buenos Aires next time.
This hotel is overpriced and the level of service was not to the level of a 5 star hotel. Check in and check out was tedious taking at least 15 minutes on both ends. The rooms are very very small. There is no physical separation between the bathroom and the bed. You literally roll out of bed and hit the bathroom glass door. The equipment in the room was not operable to the extent of a 5 star hotel. For example, the remote for the TV did not work and the table was clearly broken as it wobbled badly. I asked the duty manager to attend to these items on two separate occasions but they were not fixed. There were in sufficient towels in the bathroom which was not corrected when I requested. On my check out I asked to speak to the Manager who was not available. I asked him to email me but that has not occurred. I would recommend the Alvear Palace and The Four Season over this place as there was no value for the money. Avoid this place at all costs. The only positive was the doorman who was really decent.
Our stay at the hotel started badly. We arrived late after midnight and the room we were given was not what we requested. The night manager was very polite but said nothing could be done till morning and he would sort things. Next morning we went down unhappy but true to his word things were sorted. We were offered a choice of rooms all upgraded and moved immediately. This was typical of Faena as we had stayed before. The problem this time was we booked via Expedia. We’ve had problems before but gave them one more chance. We will NEVER use Expedia again. On the hotel it has beautiful decor throughout, a lovely swimming pool and great staff. It matched our previous stays and is only place for us in Buenos Aires.
- Walking distance to Presidente Sarmiento Frigate Ship Museum
- Free WiFi in rooms and public areas
- Onsite dining
Located in Puerto Madero within a short walk of Presidente Sarmiento Frigate Ship Museum, Faena Hotel Buenos Aires is within a mile (2 km) of other popular sights such as Casa Rosada. This 88-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and a 24-hour health club. It's in central Buenos Aires and also close to Plaza de Mayo and Obelisco.
Relish the Argentinean cuisine at El Bistro, one of 3 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a full breakfast is available for a fee.
Faena Hotel Buenos Aires's 88 rooms are air-conditioned and provide iPod docks, minibars, and free newspapers. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in Egyptian cotton sheets and bathrooms offer hair dryers and bathrobes. Other standard amenities include laptop-compatible safes, phones, and desks.
Guests of Faena Hotel Buenos Aires enjoy a full-service spa, an outdoor pool, and a 24-hour health club. Valet parking is USD 25 per stay if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 195 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 4 meeting rooms.
Reviews from Trip Advisor
87.0% of guests recommend this hotelTotal of 1323 reviews