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Faena Hotel Buenos Aires

5.0 out of 5.0

Recent guest reviews

This is my second review of this hotel this year. I returned to Buenos Aires for just one night, and decided to stay at the Faena again. My experience was as good as the first one. Early check-in, fantastic upgrade and top notch services. I have no words to express the pleasure of staying at this hotel. The staff is exceptional, very polite and friendly. The property is absolutely spectacular. The good vibes of the place can be felt since one enters. Thus, for the second time in the year I am immensely satisfied with this fantastic and highly recommended hotel.

The staff and the hotel is far from a five star hotel . Despite the waitresses Alessandra at the Bistro Sur , all of them are unpolite . We were in three couples, we went to celebrate our 50th birthday’s friend . She sent an e-mail saying that we were going to celebrating her birthday that it was the day after we have arrived . She did not have any answer. When she did the check-in she said again , and she did not receveid any a Happy Birthday .

We have stayed at the Faena several times and it is now the only place we stay when we come to Miami. The rooms are beautiful with nice architectural touches and wonderful linens. The service is wonderful and the attention to detail by the Faena staff makes staying there a special experience.

I have stayed at the Faena several times on business trips and the hotel is very gorgeous and grand, with an old Hollywood stylish look. Pool area is awesome and service is great. Spa personnel were not that welcoming, but all other staff was really great and friendly.

Should be a 3 stars hotel, no more than that. Lobby magnificent the rest of the hotel nothing much. If you want to live a 5 stars hotel, go to another one, this hotel looks more like a Motel, where you pay for a expensive room and expensive food to surprise somebody to get some love. Good service, bad quality of the things.

This hotel is extremely well done. The atmosphere is great and the location in Puerto Madero is very convenient to both the waterfront and the Ecological Preserve and the surrounding park. It's a great place to walk around and enjoy the area. San Telmo was a 15 minute walk away. The food at El Mercado was amazing. Delicious steak cooked to perfection, great dessert. Everything was very well done. The only issue I think they have, which kept me from giving a 5 star rating, was with communication. When I booked our stay, I let them know that we needed hypoallergenic bedding. They confirmed the request and even asked for clarification to ensure they got it right. Well I woke up miserable because what I thought were faux feather pillows and bedding were actual feathers. Once I let housekeeping know to remake the bed with no feathers, it was taken care of immediately but I had a pretty awful first day dealing with the breathing and swelling issues. The second issue was with the spa. I booked a stone massage that was to have been 75 minutes. The spa technician was told that I was having an exfoliation treatment and put me in a wet room instead of a regular massage room. 60 minutes later and I was in the locker room getting dressed. I assume it was because the technician had other clients and was only counting on a 50 minute treatment in her schedule. Outside of those two issues though, our stay was so delightful.

I spend one night at this hotel, attracted by his fame. Indeed, very nice hotel! Still, owners need to take care with maintenance; on the long run this could be negative. The decoration is very interesting, creating an immediate sense of uniqueness and luxury. The service of the experience managers was excellent. The decoration of the room followed the expectation created by the lobby, so it was great. The design of the bathroom is also unique, reinforcing the whole experience. The bar “Library Lounge” also is very special, and the show on Saturday night was very good. Continuing the good service, the barman was great. Following the unique visual, the swimming pool area is also great. We also used the free bikes that are provided. If you are guest on the weekend, take them to bike the region!! We used the sauna, if you have a central European experience of sauna, is just OK. As an exception, the ladies at the front desk of the sauna seemed to be unexperienced and poorly trained (an exception to the general service experience). The negative part is certain level of lack of maintenance. Do not take me wrong, I am not talking about a complete renewal! Being so the case, it is a pity that several elements causes the impression of poor maintenance: no channels programmed in the TV, power outlet at the side of the room was loose, so it was not easy to use it, the toilette lid was loose, the cover of the AC control was loose, the hourglass of the sauna was loose… so easy to improve…

Very nice hotel and the environment is very unique. The deco is one of a kind and the service is also very good. It looks like needs some renovation. Don't miss the restaurant "El Mercado", great food and a very complete menu.

i been to so many hotels in the world so many cities but i think Faena one of the best hotel i have ever been in my life apically the one in Buenos Aires the pool area amazing the rooms are beautiful the service everything i had amazing time there thank you Faena team Enjoy a place you must see in Buenos Aires

Great stay and quality of suites, meals are ridiculously expensive compared to what is delivered as well as wine. They should level with the great restaurants in the region outside hotel. I would definitely made my bkfast and dinners with wine in the hotel relaxed after a hard work day. But the prices are way to high for what is delivered.

Martha Salotti 445 Buenos Aires Capital Federal

Hotel highlights

  • Walking distance to Presidente Sarmiento Frigate Ship Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Puerto Madero within a short walk of Presidente Sarmiento Frigate Ship Museum, Faena Hotel Buenos Aires is within a mile (2 km) of other popular sights such as Casa Rosada. This 88-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and a 24-hour health club. It's in central Buenos Aires and also close to Plaza de Mayo and Obelisco.


Dining

Relish the Argentinean cuisine at El Bistro, one of 3 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start your day off with full breakfast, available for a fee.


Rooms

Faena Hotel Buenos Aires's 88 rooms are air-conditioned and provide iPod docks, minibars, and free newspapers. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in Egyptian cotton sheets and bathrooms offer hair dryers and bathrobes. Other standard amenities include laptop-compatible safes, phones, and desks.


Property features

Guests of Faena Hotel Buenos Aires enjoy a full-service spa, an outdoor pool, and a 24-hour health club. Valet parking is USD 25 per stay if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 195 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 4 meeting rooms.

Room options

Duplex, 1 King Bed

King 1 | Sleeps 3

Skyline View Room One King Bed/Two Twin Beds

King 1 | Sleeps 3

Suite (Porteño)

King 1 | King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

87% of guests recommend this hotel

Total of 1272 reviews