Emperador Hotel Buenos Aires4.5 out of 5.0
Recent guest reviews
Visited in May from the US with my wife and son. Booked through Priceline. Refused to let my son stay in the same room with us even though the room itself could have easily accommodated him (2 queen beds!); forced us to book another room at full price, a room that we did not use. Refused to remove the VAT on the second room when we checked out; claimed it would happen automatically later. Of course, it didn't! Book hotels of international chains; these guys need to be educated with respect to service, or put out of business.
Rooms were very nice, no problems with service. Hotel lobby was under construction but we could eat in the polo lounge up the stairs. Hotel is in walking distance of several nice restaurants around the corner, on Posada St. Beds were comfortable, wifi was functional. Enjoyed our stay here.
I was in a business trip with 20 other colleagues, so I could experience both business center facilities plus hosting. Very classic style hotel, huge room and bathroom, very comfortable and clean. Outside garden is pleasurable. Breakfast is ok, I´d expected more variety for this kind of hotel. Business center service was very good, we had inroom lunchs which were delicious. The location is very good, great restaurants at walking distance.
One night stay before leaving with Quark Expeditions to the Antarctic. Check-in 12pm which was considerate for a luxurious suite on the 19th floor. A jug/kettle would've been helpful although I didn't ask Housekeeping for one night stay. No fridge which was unusual, although I may not have found it in the largeness of the rooms. Continental breakfast with the group for an early start. Restaurant seems expensive. Walking distance to Retiro @ Recoleta sights.
Large hotel in good location. Large and quiet rooms with a good bed and the best shower I have ever had, wow what a rain shower! Good breakfast and friendly staff! Lovely garden too! In rush hour it does unfortunately take you 75 minutes from the airport to the hotel....
The staff of the hotel struck me as a bit superior although they were helpful when asked. Do not be tempted by the bottled water supplied in the bathroom. They charge the equivalent of £8 for using it. Being Scottish I picked myself up from the floor and then looked for the nearest supermarket, 2 minutes away) where a bigger bottle cost around £1. The room was comfortable and very spacious with OK lights. Storage was good. There was a separate shower and bath. There was a very nice pool of 15m length and a sauna which could be switched on if you asked. Don't miss visiting the railway museum across the road if you are interested in that sort of thing. It is free. The hotel is quite a distance from the good stuff and you will need to take a taxi or walk. It took 1 hour to walk from the botanic gardens back to the hotel.
We booked this hotel several months in advance of our stay. I also had my son and his fiancee with us.On arrival we were given a room on the first floor at the back. Initially I was happy with this however when we arrived at the room there was a strong smell of cigarette smoke. The hotel was full so a change was not possible. They did lead me to believe that this was a no smoking floor and they would investigate the origin of the smoke. However when I talked to the room amid , she said, "Oh no this is a smoking floor as is floor 15 so that is why there is a strong cigarette smell". The front desk basically told me porkies. My sons room was at the front of the hotel and they were able to swap it so he was also at the back, the quite side. Not at all impressed that after booking so early I was given a smoking room!! On check out the rate billed was higher when my rate which included tax was lower. They would not honor my rate, claiming the agent must have not allowed for local tax. On this experience I would not recommend this establishment!
A really impressive lobby and bar disguise the issues to follow. No iron and ironing board due to insurance issues - funny how most other hotels manage it - of course they will iron for you - at a price. No kettle in room but a percolator that doesn’t work, 2 cups and some sugar. One of our party asked for some teabags and was told he had to pay for them. Internet - you can connect 2 devices for free any more comes at a cost. But it drops out all the time anyway and randomly requires passwords again. Our room has decorative curtains that cover 2 foot either side of a 10 foot window so we are completely exposed to all who look through the window from the massive tower block just outside. Postage costs to the UK are high (60 pesos) but ask the hotel to post a postcard for you and it costs 90 pesos. Shower cubicle door does not stay in the closed position but swings into the shower. The All Blacks were here just before we arrived so the bar has 1 type of beer 1 type of red wine and 1 type of white wine, tough luck for the rest of us. Minor irritant but no tissues in the room, unusual for anything more than a 2 star hotel. Staff are generally friendly and helpful and speak good English but the management have a problem with the overall maintenance and lack of customer focus.
I stayed in the hotel within a group, it was a business trip. The location of the hotel is central and convenient. The installations and rooms very spacious and generous. Decoration is a bit kitsch, not really my style. The problem with the hotel is the poor service and lack of attention to the detail. Couple of examples: 1) Checkin: as said I came with a group so that checkin was prearranged. Anyways they managed to mix the rooms and I got one that was not supposed to be. Never mind I told them I would stay but it took me 50’ to fix it. After a 12 hours trip not very nice. 2) Went to the reception to ask for EURO change. The receptionist simply answered no bills available, I should come in two hours and offered no solution whatsoever. Unbelievable. 3) I went for breakfast and I asked for an omelette and cappuccino. I was promptly informed this was extra-charged. I think Hotel Management should reconsider this situation. On top it took 30’ for the omelette to arrive and 45’ for the cappuccino. 4) Once I asked the concierge for a taxi. He told me I should go to the street and pick one, otherwise they can call somebody but it would take 15’. This is really lack of courtesy and in any high star hotel in the world you can find taxis parked outside. 5) The room was a bit noisy (a lot of traffic from street) and had reasonable amenities. Surprisingly no water boiler, instead a sort of old fashioned coffee machine. Anyways I managed to prepare some coffee and at check out I was informed I had to pay for the coffee. In any other hotel in the world these are gratuities. 6) Wake up call is not working. At all. Internet is very very bad, on top you have to register every day again and again. Overall a hotel with potential to be five stars but that needs to greatly improve the service level and training of staff.
Our internal flight was delayed so latam airlines put us up here for a night. Really surprised to be put in a 5 star hotel. Room very comfortable and well appointed. We were given twin beds, but at that stage we were so exhausted I would have slept in the lobby! Very comfy beds and great bathroom. View out on the city so you feel in the heart of things.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 1109 reviews