The Aquincum Hotel Budapest5.0 out of 5.0
Recent guest reviews
Overall we were very happy with our stay at the Aquincum Hotel, but there is room for improvements as well. The room had a nice size, was always clean and we appreciated the complementary water, coffee and tea. The bed was comfortable and we were not disturbed by the outside traffic, even though the hotel is located right next to a couple of busy main roads. However, we had a huge problem with noise coming from inside the hotel. It sounded like a water heater or someone drilling, and was very loud at night and in the morning. On the first morning there, we talked to the receptionist about it. She handled our complaint very professional, and the noise was lesser disturbing for the rest of our stay, however it never disappeared completely, and we were awoken by it every morning. The breakfast buffet was delicious and there was a fare amount of different foods to select from. The staff worked very slowly. Many tables were covered with dirty dishes and the juice machine ran out of juice more than once. The cooks at the pancake and eggs station was very slow, only taking one order at the time, even though they had two hot plates in from of them. The bar served very good drinks and the bartender was very nice. The wait for ordering was a little long, but the bartender was there by himself, so it was understandable. The spa area was calm and clean. The pools were very nice to use, and we loved that they were open late at night, so we could relax there after a long day of exploring Budapest. The staff was overall very professional and kind. Upon our arrival we had problems with paying the cabdriver, and the receptionist took care of that for us, adding the cab fare to the bill. It was a very big help for us. Unfortunately, they were not able to find our booking when we arrived, which left us pretty stressed out. Turned out it was placed under my boyfriend's middle name. This took a while to sort out, and we felt as the receptionist did not believe us, when we told him, that we really did have a reservation. The hotel is located some distance from the city center, but it is easy to travel there with the train, which have a stop only a five minute walk from the hotel. All in all we had a great stay at this hotel, but it was not as fancy as I would have expected of a five star hotel.
We visited Budapest last week, the hotel is ok as a base. The personnel is nice, breakfast is good, we didn' t have time to enjoy the swimming pools because they are opened till 10:00 PM. The room was clean, the carpet on the hallway was a bit dirty but we were told that it will be changed soon. We had the car with us but we parked it on the nearby streets because there is an extra charge for the hotel parking. Overall it was a good stay, we enjoyed it.
We chose to stay in this hotel as we went to a wedding in it's close neighborhood.... the receptionists were slow and exaggeratedly unfriendly, speaking with irritated voices and lacking manners. Good start, we said. The room (superior, French bed room) was a simple one with old and deteriorated furniture, an extremely soft bed (I am sure it is beyond healthy limits, too) dirty covers, curtains logging out from the support, very old, non functioning shower tap, deteriorated mirror on the bathroom's wall. Armchairs were dusty and probably properly cleaned last year or so, plugs were not functioning (except for the one near the water boiler). Trying to have a drink at the bar was a simple thing, as we did not have what to choose from, to be honest. Beer, whiskey or a very poor quality vodka. Enough, actually .... The cherry on the pie was the much-advertised breakfast for which we paid separately and was so terrible, we still are sorry for not having ordered pizza in the room. Dirty tables, one young, disoriented young man alone with a full -of-tourists restaurant, dried cheese and ham on the plates, no forks and no glasses available, tables piling remains from previous guests and a general chaos all around. I would describe the package as of a 2 -stars pensions in the poorest countryside, but with an elevator and a spa (which we did not check at all, to be honest). No way we go back or recommend it!!
If you are on holiday you have many things than staying in the hotel. this hotel is exactly serving for your aim like settlement and cleanliness and also comfortable bed for your rest. I recommend👍🏻
My gf and I stayed at the Aquincum for 2 nights in August 2017. The room was alright and the toilet was impressively clean. The corridors to the rooms were however in a poor condition. The food of the breakfast buffet was tasty with a nice selection of Hungarian treats with an omelette counter. However, we were appalled by the staff. We left a night earlier - as we decided to have a different experience in Budapest in a different part of town. We had booked through a package and did ask if we could get a night refund (just to try our luck) and the receptionist had promised she would write to our travel agent saying that she would tell them we had checked out. To our surprise, she had reported to say that we had not checked out and for no reason! We were quite surprised by this as we had checked out and had returned our key cards, and settled a laundry bill. Furthermore, the staff during the breakfast buffet looked overworked and lacked any enthusiasm or friendliness. This was a shame as the hotel itself was alright otherwise. The spa facilities were nice with a thermal pool, and the staff there were actually pleasant. It is also close to the tram and the Kehli restaurant, which is a quaint Hungarian traditional restaurant. I hope Aquincum sorts out their staff issue soon.
I visit this hotel often. The hotel lobby and the reception desk were not air conditioned and was unbearably hot. This time because I was with a baby I took a suite for a weekend. The suite is beautiful, clean and spacious but the bed mattress is of a very low standard and the quality of the hostel is cheap. I went to the reception in the morning and promised to change my mattress. When we returned from the trip and arrived at the room, we discovered that nothing had changed. Unfortunately, I had to move to another hotel even though I paid for a room for another night. The manager of the service was nice and compensated us with a small refund but it was not enough because we had to pay another hotel for the extra night. Even in the spa area I know from before, the pools were not heated as it says, and the Jacuzzi did not work at all. It's a shame, because this hotel was my favorite for my business trips and now it was on a family trip that disappointed me.
I was extremely disappointed with this hotel having previously stayed in a four star I expected more from a five star. In the main the staff were very helpful. The room was nothing special but clean to be truthful it was a bit dated The breakfast was ok but staff didn't clear the tables and it didn't matter what time you went it was always the same they constantly ran out of fruit juice and hot water. They did have an omelet bar but it took about 15 -20 minutes to get one. It is quite a long way out of town but there is public transport a minute away which is very efficient and there is also a hotel shuttle three times a day There is nothing wrong with the hotel that a little organization it could be much better just no way close to a five star I would not stay here again but pick a hotel nearer to the city centre
So this is not a super luxurious hotel and there are some points for improvement, that said, it is perfectly adequate for a budget short stay trip. Pleasant check in and out experience, decent breakfast, really good service in the River Bar. On the improvement side: there was no hairdryer in the room, the towels were too thin and really needed replacing and not keen on single duvets (two single duvets for a double bed). I thought the toiletries were really decent and otherwise is was a pleasant stay. If you love jogging, there is a whole island to explore opposite the hotel so great for running alongside the river. Perhaps better to take taxis to the city centre unless you prefer long walks.
The air conditioning wasn't powerful enough - room was extremely warm. When I complained I was told that they would send a fan to the room; it never arrived. I asked for my room to be cleaned by house keeping, this was agreed at reception but they never came. I was charged £75 for a pair of swimming trunks and googles from the boutique - an outrageous price. Frustratingly I only noticed this when reviewing my bank statement. Worst of all, across me and 8 friends staying, 2 of us noticed mini-bar charges that were in excess of what we recalled spending. Check your bill carefully. One of our party contested the charges and they immediately accepted this. Room was clean. Decor very dated. Location isn't central but a taxi or shuttle bus can get you in quickly. For the price, avoid.
This hotel is nothing special and it's certainly not five stars. The rooms are OK but the cleaning was very strange. The spa is actually very nice and the breakfast is also reasonable but nothing special. Please also be aware that the hotel is quite far from the city center. At checkout, we found out that they try to charge us for breakfast if you already paid for in the bar. This was probably a mistake, but be careful with the bill.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 1452 reviews