The Aquincum Hotel Budapest5.0 out of 5.0
Recent guest reviews
Stayed one night, the room was not clean enough, the hotel is at 4 km from city centre, so you have to drive or take a taxi. The staff was not always nice. Will book some other place for my next trip.
Stayed 2 nights and found the experience restful and comfortable. Ok so everything is not spanking new but the quality of the fittings and furnishings in both room and bathroom were fine. We used the Spa and that was excellent and the breakfast at the hotel was varied and filling. It is close to a station so getting in to the centre of town is a doddle and the transport system is excellent and relatively easy to understand. Great location next to the river and close to the Aquincum museum. Would definitely stay there again.
Our group of 30 people stayed 3 nights in this hotel for a business meeting. As a side note, I wanted to point out that I usually do not write such terrible reviews although for once, I thought it would be very helpful to inform my fellow travelers about how terrible was my experience at the Aquincum, in order for them to carefully consider their own stay at this hotel. In a nutshell, the whole experience was terrible and I have never experienced such an unacceptable level of service, infrastructures (incl. cleanliness) and incompetency! To be as fair as possible, I will try and point out the few things that went well: - The hotel has a great capacity to host large groups with several spacious meeting rooms - The bedrooms are also spacious and contain everything that is needed, incl. kettle and coffee/tea, water, bathrobe, slippers, and nice toiletries -The SPA area looked good (although I haven't had time to use it) and the treatments are reasonably priced Now coming to what went wrong and all the issues of this hotel: - The whole hotel (rooms, common areas, restaurant, etc.) looks really torn and the rooms were not appropriately cleaned: garbage was found in common areas and staying there for hours without anyone thinking it would be helpful to clean it off, rooms were not properly cleaned (it seemed that only the bed was done, nothing else) - see pictures - The reception staff was completely inefficient and most frustratingly, fully understaffed: there were 1 or 2 persons at the reception desk with an average waiting time of 15 minutes for clients. When every morning, 20 people+ queued up to check out, the waiting time increased up to half an hour. In addition, any request made by phone to the reception desk was systematically left unanswered (they would never call back or follow-up on your request!). It also took me 3 times to check in (I arrived at 09.00am one morning and was refused twice to check in as too early, whilst they could have simply given me my card and activated it at a later time, in order to avoid me queuing 3 times for the same request!) - Food was completely unacceptable: nothing fresh, all seemed as just coming out of the freezer or the cans (the fish we had on the second dinner was still a bit frozen and simply not eatable). This is really a shame in a country where fresh food is cheap and widely available - Temperatures and cooling/heating: this week, temperatures in Budapest were close to zero and there was absolutely no heating in the hotel (both in bedrooms and in business meeting rooms) -Shower: there was no real hot water from the showers, only warmish water and a very poor water pressure. In addition to that, the shower was simply not working in my first room so I had to change for another room with a proper shower (although same comment as above) -Organisation and staff: the organisation was very poor and the staff very slow. For example, we had all-day meetings and were expecting to get water replaced when there was none left. We often had to run throughout the hotel to find one person, then a second one and even a third one, in order to get some water (or food) for which we paid for. At dinner, our group was sitting in the restaurant on our own (I still wonder where the other clients ate since they could not access the restaurant at all?!?) and had to wait 45min for the waiters to bring us glasses and wine/drinks. The food was faster to come, as it was prepared in advance already. I could go on with several additional examples although I think the point should be clear by now: this hotel needs a serious vamp up and I hope that my feedback will be taken seriously, as it is simply not acceptable nor even thinkable to call this hotel 5 stars. With the level of service and quality that it displayed over these past few days, I would feel generous to even grant them 2 stars.
Stayed one night, room was good, comfortable bed and nice and quite but the shower is terrible...very low water pressure. Lovely view from our 4th floor window of the river. Breakfast was 11 euro, it was good but nothing outstanding. Reception Staff were helpful and friendly . The hotel was a bit too far out of the city center for us as we had to take a taxi to get anywhere. I contacted the hotel more than 24 hours before arriving to ask for a transfer from the train station and was told they required 48 hours notice, however on check in I asked for a transfer for when we leave and it was ok ?.... Taxis fare to the hotel was 25 euro but hotel transfer was only 15 euro...?????be aware of taxis as they can rip you off. .
I'm a regular visitor in this hotel, mostly on business trips. Recently i realized that on the overall the hotel started to fall. Rooms are not so clean, the spa sometimes does not have the proper water temperatures, breakfast is always a swarm, elevator bell sounds like a dying battery toy and the heating does not work. One of the waiters asked me if i really like it there. What to say?? Even her voice was not convinced about it. All in all i understand the necessity of being a full house all times, but it does not show on the other end. The only thing which got better is the wifi (at least for me).
I booked this hotel as part of a work team meeting, in total 16 of us stayed. Firstly I will give the hotel some credit; they honoured our corporate rate despite it being a peak week, something they didn’t have to do. The rooms are basic and a little dated, but given the price this wasn’t a huge surprise. However given summer temperatures are often in excess of 30 degrees, I expect good air-con, this wasn’t the case, my room and a number of my colleagues rooms air-con didn’t work and it left a lot of us unable to sleep and extremely uncomfortable. The room air-con was soo poor that even the hallway was cool haven. After having not the best sleep, a good breakfast is always required, however upon arriving downstairs you suddenly realised this wasn’t going to be the case. The hotel was completely filled with cruise ship passengers having breakfast before boarding their ship, all having breakfast at the same time. It was a challenge to find a place to eat, let alone poor food choice and quality; with a number of us having breakfast at a coffee table. On the first night we ordered food in the hotel restaurant, were the service was painfully slow and the food really not the best at all, with very basic and poor quality ingredients used. All in all, I would really avoid this hotel, it wasn’t a pleasant experience at all.
Hi, this is a proper business hotel. There are professional staff, good breakfast with a variety of food, a parking in front of, around or under hotel and nice spa with massage, warm mineral/therapeutic watter etc. I recommend pay more for room to have spa for free or if you have possibilities to pay more for better ( maybe executive?? ), where you can have a breakfast in the 1. Floor - more provide with calmer area and higher services+this room you can use all day for small refreashment ( for free ) and private relax with business partner or colleague.
The hotel is basic and don't expect anything modern and chic. Rooms are OK in size . For the location which is a bit off the main central Budapest district, it's a bit expensive. The spring Beds were not good at all and extremely limited TV channels. It's close to a train station and you can reach the city Centre with 2 hops in about 15-20 minutes.
Wonderful hotel with friendly staff and spacious rooms, very comfortable beds too! Which was essential for me as I stayed over the Budapest Marathon weekend a couple of weeks ago. The location is tucked away out of the city centre, but there’s a metro stop very close by so getting around is not a problem. Spa & sauna were great too!
I stayed here for 2 nights and it was quite enjoyable. The room is clean, spacious and it offers all the comfort, the bed and pillow are very soft and nice. You have a bottle of complimentary water and the possibility to prepare tea and coffee in the room. The bathroom is very well equipped with all the necessary things: soap, shampoo, cream. Also slippers and bathrobe which come in handy at the pool and sauna. I had breakfast in the executive lounge which was available all day. It was nice and comfortable with a selection of everything you need for breakfast.
- Free WiFi in rooms and public areas
- Onsite dining
- 4 indoor pools
Located in Obuda, The Aquincum Hotel Budapest is adjacent to Óbuda Synagogue and within a 5-minute walk of other popular sights like Vasarely Museum. This 310-room, 5-star hotel welcomes business and leisure travelers with 4 indoor pools, a full-service spa, and a restaurant. Japanese Garden and Hungarian Parliament Building are also nearby.
This hotel serves as home to a bar, along with a restaurant that specializes in international cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
The 310 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free bottled water. 82-cm LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bathrobes. Laptop-compatible safes, phones, and desks are other standard amenities.
Guests of The Aquincum Hotel Budapest have access to a full-service spa, 4 indoor pools, and a fitness center. Valet parking is HUF 3600.00 per day if you plan to drive, or hop aboard the airport shuttle during limited hours for HUF 18600 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 1488 reviews