The Aquincum Hotel Budapest5.0 out of 5.0
Recent guest reviews
Stayed here for a business trip which was booked a few months before, rooms not ready on arrival and we were given the wrong rooms from what we first requested. Charged incorrect prices and only 1 lady was upgraded and not all 3 of us. They also didn't come in and clean daily to remove glasses or top up teas and coffees, we had to ask for this service to be done. Staff are generally pretty good although some did seem unhappy in their jobs. On an upside the food is good, even if a little pricey and the pool and sauna are brilliant.
Great hotel with excellent service at the front desk, as well as at the wellness. Very helpful employees all around. Easy access to the city center in only 15 mins time. The River Bar has the best indian dish I ever had - must try that one!
It's a shame to call it a five star hotel. The service is poor, the cafe bad, the staff is neutral, sometimes even impolite. The quality of the breakfast also poor. There is no gluten free selection, and in the open kichen you can see trainees only. In my opinion this is not a five star service at all.
The hotel is reasonably comfortable and for a city hotel it is quiet though at least 15 mins drive from the bars/sights and restaurants.. Our room was clean and recently decorated though the bathroom a little dated. The breakfast had a good selection of hot and cold/sweet & or savory choices. The wifi signal was good. The service however, was not with a smile! None of the staff smiled or seemed to enjoy their job, the reception staff particularly seemed miserable and did not apologise when inefficient. There was often a queue to get any attention from reception staff.
I was staying here on business for a few weeks and encountered various things that led me to giving it 2/5. First of all there is a daily intake of sometimes up to 7 coach loads of tourists. This leaves the reception staff completely over run & the lobby very crowded so checking in or out can take forever. The hotel is very dated & in need of renovation. On my 1st night my door fell off its hinges. I reported it and it was fixed the following day. However, there was a large pile of sawdust behind the door now which stayed there for a week! So hoovering the rooms is not high on the cleaning list. Also there is no real air con in the rooms, just an old fashioned fan system that hardly works. The food in the restaurant isn't up to much either. On one occasion we waited over an hour for our food to arrive and it definitely wasn't worth the wait. It is around a 15 minute taxi ride from the hotel to the city centre where there is more choice. One plus point was the spa area which is quite good. A decent sized pool along with 2 high temp pools and jacuzzi, sauna etc. The final straw for me was when I foolishly left some expensive clothing in a drawer and forgot it when leaving. I realised when I was at the airport and called the hotel immediately. I was told to put it in an email which I did but was then told no clothing was found. I specifically described to them which room, which drawer & what it was and was told it would be passed to the security team and they would get back to me. After waiting 4 days and not hearing anything I contacted them and was told the same thing, nothing found. I asked for it to be escalated to the manager and to find out who cleaned the room as I was 100% sure my clothes were left there. Again the manager came back and told me there was nothing found. Eventually I wrote a strongly worded email, highlighting just how much money myself & my colleagues had spent by staying there for 3 weeks. It was also pointed out that any future business from my company would rest on the outcome of this issue. Surprise, surprise! After I sent this the manager had miraculously found my clothes and would FedEx them to me!! It seems someone in either the cleaning department / lost & found or management team is not entirely honest to put it mildly. Adrienne Gazso and Bunce Kollarik were who I was dealing with via email. So if you are reading this Aquincum then you should maybe look into this to avoid other customers having such a bad experience.
Interested in a very dirty hotel where it seems to be that vacuum cleaners do not exist and airco is not in operation when outside temperature is 35 Celsius go here. This is one of the worst so called 5 star hotels I have ever staid. Well outside the center and very poor maintained. The only positive item is the spa which is OK.
When we arrived the receptionists were not the most polite people, there was also a funny smell in the reception area throughout the holiday. The room was very nice and the sheets where changed when requested/made everyday. Didn't eat in the hotel so can't comment on the food. We had a late flight and had to check out at 11, there were no courtesy rooms available for a shower even though the hotel was clearly not fully booked. Had to use the shower in the spa instead. All round had a good time in Budapest
Spent here a night in June with the family. The hotel staff is really friendly, helpful and the service is great. You can go and try their swimming pool as well, the place is fancy and really worth another visits yet :)
I was on a tour and our city center hotel had mechanical problems. Because of this they moved us here. Thank God we transferred to the original hotel after one night here. This place was probably nice 30 years ago, but is in serious need of renovation. The rooms are dated and carpet soiled. At breakfast they didn't even have utensils to pick up bread or pastries...just use your hands....gross. The breakfast was the worst on my trip. It may be okay for a business traveler, but the location is far from the city center. I wasn't impressed.
The hotel is actually not bad for a 3*... but regarding that they hold a 5* title, expectations were just too high. Ok, this hotel was for sure the 5* class in 1985 for KGB members who came to Budapest. But the hotel itself cannot compare to western style 4*. On the other hand, the staff is nice and I have a feeling that management is doing it's best to make everything perfect. Its just... this hotel needs a huge investment to become a 5*... Overall, not a five star, but applause for the management who is doing a good job to keep up the standard with all the funds they have available.... the owner should have done something for long term improvement.
- Free WiFi in rooms and public areas
- Onsite dining
- 4 indoor pools
Located in Obuda, The Aquincum Hotel Budapest is within a few miles (5 km) of popular sights such as Parliament Building and Fisherman's Bastion. This 310-room, 5-star hotel welcomes business and leisure travelers with 4 indoor pools, a full-service spa, and a restaurant. Also close to this Budapest hotel are Heroes' Square and Vajdahunyad Castle.
This hotel serves as home to a bar, along with a restaurant that specializes in international cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
The 310 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free bottled water. 82-cm LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bathrobes. Laptop-compatible safes, phones, and desks are other standard amenities.
Guests of The Aquincum Hotel Budapest have access to a full-service spa, 4 indoor pools, and a fitness center. Valet parking is HUF 3600.00 per day if you plan to drive, or hop aboard the airport shuttle during limited hours for HUF 18600 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 1415 reviews