Best Western Buckingham Hotel3.0 out of 5.0
Recent guest reviews
I’m staying in the hotel as we speak, I really can’t understand the negative reviews as I am very fussy and can not fault the hotel at all. Room is spotless and homely. Reception staff are very welcoming and can’t do enough for you. I would rate the hotel a 4 star. Would definitely return
Hotel overall was not too bad, little messy in the corridors but the room was fine. The leisure facilities were not the best but it is an hotel primarily. I booked a room for two nights with breakfast ( fully paid) and on checking in they asked for a £50 deposit which is a new policy it seems. I was told that if I didn't have a credit card to cover a £50 deposit the room would not be given to me (although the room is paid for). On the day of departure when the cleaners have been in and everything is ok they will authorise the refund of the deposit. What if the cleaner damages something, would I get the bill???? They should be available to view the room as and when you check out if they run with this policy. Also a lady checking in at the same time didn't have a Credit card so they took £40 cash from her as a deposit. I just don't agree with this policy. (only my opinion). Breakfast was also paid for and I went down to the restaurant on my way out but did not really fancy eating at this point. I asked for a bacon sandwich to take away and this was declined as again company policy says no food to be taken out. Another strange policy in my opinion. Not really customer friendly.
I stay in 50 or more hotels a year and this has to be the worst I've stayed in this year. The hotel is in desperate need of updating, the reception, bar and restaurant were freezing, I wore a down jacket for dinner! my room was clean but the wallpaper was peeling off the walls even though it had been recently decorated. This is a very poor hotel!
Started with a late arrival 11:30pm, to be greeted by a friendly receptionist. Get to our room (116) musty damp smell. Loud noises all through the night (best way to explain is an old heating system, high pressure loud hissing). Wife gets a shower in the morning from freezing cold to actually scolding hot, then the hot water goes off!! Was offered to go and have another shower in a different room down the corridor (really you expect a lady in a towel to walk along a corridor naked!) Hotel manager apologised but really in a Best Western should this be happening!!!!!! On a positive note the breakfast was nice.
Had a very pleasant overnight stay - we were attending The Mitre for 10 yr anniversary of the band The Red Bullets. Big shame the bar was shut when we got back - always nice to have a nightcap in peace & quiet. Only downfall was the guests making a noise at front door til the early hours. I am a smoker so understand them being where they were. Breakfast was fab - Paul did THE best fried eggs I have ever had in a hotel. Would definitely recommend this hotel.
very friendly hotel and very friendly staff, located a short walk from Buckingham center, lovely countryside in the English countryside. 20 minutes from the Silverstone circuit and about 1 hour from London.
Having stayed in many best westerns in the UK and internationally this is by far the worst. First the positives: very good breakfast offered and the water pressure is good in the showers. The hotel is also quiet which is good. The negatives: very uncomfortable and old beds, poor quality towels and linen used, lots of steps everywhere which is not easy with larger luggage, the smell of sewage from the plug holes when you turn the water on, very tired internally and externally. Musty smell in the bedrooms. The most disappointing part of this hotel was the reception staff for me - very rude, not listening, negative attitudes- I really suggest some training in this area. There is a gym/pool facility which I did not use so unable to comment on these. A disappointing stay and I will not be staying here again in future.
stayed here overnight while attending Silverstone and will stay again very good restaurant a bit on the expensive side but very tasty but really what hotel isn't the staff were really helpful and the bed really big a really comfortable
This is a very nice hotel with Both friendly and professional staff. Rooms are being updated and I'm told the bathrooms are next. Pool, gym and sauna are good again with friendly staff. The restaurant is excellent, you will not find better in the area, all round good value. Can only recommend this hotel.
Nice hotel, clean and tidy in both room and bathroom, food in the evening was well cooked and enjoyable (Fish and Chips for me was a good size portion). Staff were friendly at check-in and in the evening. Breakfast also fine with a reasonable mix of cooked and continental. Free wi-fi through out. Would use again for a night
Reviews from Trip Advisor
56% of guests recommend this hotelTotal of 498 reviews