Theater Hotel Brussels2.0 out of 5.0
Recent guest reviews
Room was not what i booked: - Basement unit. - Not the same building as advertised. - No window. - Smell like cigarette, urine and mildew. - poor condition. - feel dirty. - friendly, professional women wandering on the street every hour of the day. Booked a standard non-smoking room thru Hotels.com for June 7th. I emailed and called them two days before arriving, that I would check in late after an event. Daniel at front desk told me no problem, all confirmed and room secured. I showed up around 6PM, last “room” available was in another building, in a basement. I had to head out for a dinner meeting so I checked in quickly. I took the key, left for another building around the block, I rushed down to my basement “room”: It was the WORST room I've ever had in my life!!! I opened the door, it smelled pungent like an ashtray. I opened the light tunnel doors(light comes from street level), it smelled like urine, and mildew.YUCK!!! I Definitely no view because it is underground!!! I traveled alone this time for work, not with family so I just wanted to crash at night. Besides there was a conference so nothing is available in the area. Front desk said they couldn't make any changes including price or room. I either risk missing my meeting, not finding a new accommodation, or put up with the crap. My local friend heard about my ordeal, he suggested maybe these basement units were used by those who visit the professional ladies on the street, for a quick couple hrs booking... I was soooo grossed out. After returning from my trip I called Hotels.com filed a complaint and there isn't anything they nor the hotel willing to compensate. There is supposed to be an unspoken rule that if we stay that means we accepted the offers, even when it doesn't match anything on contract. So be very careful during check-in, if not happy with what they offer, negotiate hard with management or even report to your booking agent... if you have spare time and able to locate other venues during check in. And definitely share it here so no more visitors fall victims to these false advertising. Theater hotel staff is elusive, when Hotels.com called them they kept saying the manager is not around. No one can authorize any compensation. BTW very spotty wifi, it was not good enough for work. I've been in much better places in Brussels, skip the Theater if you want to be safe.
The staff was very friendly every day and helpful to assist. The room was big, but there was no fridge or kettle to use. The room has wooden floors and I found the noise of the person walking in the room on top of me, very noisy. There was a basic flat screen and music player, with some English channels to watch to make my stay comfortable in a district where most people speak French. Breakfast was the same everyday, with cold meats, cheese, fruits and a variety of breads. It was functional, considering there is no kitchenware in the room. The location is very good since the hotel is close to Yser and St Catherine stations, if you are going to use the metro. I used St Catherine station (a 15 min walk away) to take me directly to Central Station. Yser station is a 5 min walk from the hotel, but on a different line to Central station. About 500 m away from Yser station, there is a mall and a shopping district with restaurants. It is worth finding the direction towards this area. The prostitutes are standing on the streets outside the hotel and in the area, but they were no threat. They could not help me with directions either. This hotel will do if you are on a low budget trip.
The hotel is situated in a district where there are lots of ladies that are as one reviewer put it "working the streets". Me and my friend found this to be a little off putting but the actual hotel room was lovely, fresh sheets, private bathroom and a mini kitchenette with an oven, microwave and a sink. There was also a TV which had access to English channels like BBC One/Two. The actual beds were really comfy and the people at reception were friendly and helpful. Wi-fi signal was very weak so would not depend on this if you are making plans or researching but not sure if there is much that can be done regarding this. The hotel is only about a fifteen minute walk down lake larsen street, the road at the side of the hotel and then turning off at mcdonalds and following the signposts to the Grand Palace to get to the centre. Overall for £25 per night I think this is good value for money and has an okay location if you can just ignore the ladies standing around outside. Would recommend to a friend :)
Me and my husband booked this hotel for a very short weekend break. On our arrival, the receptionist gave us the key to our room. The room was not attached to the hotel but instead it was a different building a few doors round the corner. The place just looked very run down. Our room was on the top floor and there were no lifts. The hotel staff did not even offer to help. When we walked in the room, the room looked old and smelly. There was a sofa bed which looked like as it was on its last legs. The pillows on there had white marks on it. The main bedroom was small and dull. The bed did not even have a head board. The bed covers, duvet and pillows stunk so bad! Me and my husband did not bother complaining that night because we thought that they would change it the next day when they clean our room. The toilets stunk like there was a rotten dead rat in there through out our stay. The next day when me and my husband came back to our hotel room after we went out, the room still stunk, this time it stunk of fags. The room was not even cleaned properly. All the cleaner did is do the bed. The sheets were not changed and still stunk. We rang to complain and the receptionist who answered the phone was extremely rude! He told us why we didn't complain last night and why we are complaining today. He was not helpful at all and told us he cannot do anything about it. I asked him to come sort the smell in the toilet out. When the cleaner came in, she didn't do anything but opened the windows and flushed the toilet. To top it up, me and my husband bought some air freshener, she used our air freshener in the toilet without asking us! Avoid at all costs!
Okay, there are girls outside "working the streets". If you can deal with that, the hotel is a good price and has very very nice rooms. I stayed in their second building next to the theater and the room was excellent. Everything worked and it was clean and modern. It is very well situated for the big offices nearby and also for the Grand Place and shopping. Very very friendly staff!!!!
We had a good experience staying 3 nights at the Theater Hotel. Got the double room (232), modern refurbished room, spacious and clean. The area is full of prostitutes, but is not that dangerous if you ignore this or if you are a group of friends.
The hotel was exactly as expected. Yes, it is the district, where you see prostitutes in the street, but they do not bother you. We stayed in a family room, very spacious with huge bathroom. If you are not going for luxus, but for okay comfort and low cost in an excellent location in Brussels, Theater hotel is recommended.
I stayed here for a long weekend with my family and although the location was great and only a short walk from the city centre there were many things which needed to be improved. We booked a room for 4 people with one toilet and a kitchenette. Upon booking, we were given the impression that we would be staying in the hotel, when we arrived and checked in we were directed to a building around the corner where we would be staying. The building has 6 floors and a small makeshift lift which holds 2 people. Not ideal for people with mobility difficulties as the lift broke down on our last night - we were staying on the 5th floor so this was really annoying. The room had one double bed and a double sofa bed which was awfully uncomfortable. The shower head was broken and wouldn't stay up. We also requested a non-smoking room - although we got this the rooms around us had people who were smoking so our room still smelt of smoke, as did the corridor, this was ideal as 3 of the 4 people in the party are asthmatics. A cheap stay but not recommended for a long visit.
We had a 4-person appartment with 2 Nice sized bed rooms, 1 small bath room (on which you couldn't change the settings of the heating device: it was sooo hot in there) and a small kitchenette and tv in one of the bed rooms. The hotel is located in different buildings in the same small street. It is located not so far from the city centre. It is in an area where there is a lot of "love business trafic", but they are not disturbing the guests. Cheap prices for Brussels!
When I checked in shortly after 2 PM, my room wasn't ready yet. Hotel reception expected me to leave my luggage in the lobby, and go sightseeing straight away. Not my style! After patiently waiting for 30 minutes, my suite was finally ready. If you need the room before the official check-in time (3 PM), I suggest you evaluate other hotel options. My suite was in a different building, around the corner, on Rue des Commerçants. There was no elevator, and no help available to carry my luggage up the narrow stairs. To my surprise, the sofa was made up as a bed. The suite can accommodate 4 people, but my booking was for just 2 people. I needed the maid's help to convert the bed back into a sofa. The living room was spacious, but the furniture was rather incongruous. Strangely, the sofa wasn't facing the TV. Both the separate bedroom & bathroom were tiny, but functional. My suite also featured a kitchenette and a small balcony. And yes, both Rue Van Gaver & Rue des Commerçants are known for street prostitution. If a friendly hello from a working girl offends you, avoid this neighborhood. Otherwise, this hotel offers good value for money.
- Walking distance to Belgian Comic Strip Center
- Free WiFi in rooms and public areas
- Rooftop terrace
- Laundry facilities
Located in Lower Town within a short walk of Belgian Comic Strip Center, Theater Hotel Brussels is within a mile (2 km) of other popular sights such as La Grand Place. This 56-room hotel welcomes guests with conveniences like free in-room WiFi, a rooftop terrace, and coffee/tea in a common area. It's in central Brussels and also close to Cathedral of St. Michael and Manneken Pis Statue.
Buffet breakfast is offered for a fee each morning from 7 AM to 10 AM.
All of Theater Hotel Brussels's 56 air-conditioned rooms provide free newspapers, safes, and desks. Guests can expect free WiFi and 26-inch LCD TVs with cable channels. Climb into a Select Comfort bed with Egyptian cotton sheets.
Guests of Theater Hotel Brussels enjoy a rooftop terrace, free WiFi in public areas, and coffee in a common area. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free newspapers, laundry facilities, and a garden.
Reviews from Trip Advisor
42% of guests recommend this hotelTotal of 512 reviews