Hotel Sofitel Brussels Le Louise5.0 out of 5.0
Recent guest reviews
The hotel is located in one of the most pleasant area of brussels. Easy access by Tram or metro to Midi station or to any other part of the city. Walking distance from The grand place and les Sablons. Very nice welcome at front desk, great service at the bar and the restaurant. Rooms are of a fair size, very clean, complimentary tea and Nespresso coffee. Fitness room available but no spa nor massages. You'd rather ask for a room on the courtyard. Fabulous breakfast.
The Le Louise is part of the Sofitel chain with all the amenities one expects but does not feel like a large impersonal hotel. The service and staff were all extremely helpful and efficient. This started at check in where the friendly staff member spent some time selecting the room she thought I would find the most pleasant and gave me a free upgrade and also a voucher giving me a complimentary cocktail and tapas in the bar. Touches which were much appreciated. The bar was quiet enough that you could talk to people and the staff were attentive without being bothersome. There is a very small gym with a few machines but no running machine. The hotel is situated close to the metro station which is only a few stops to the Midi train station. It is a pleasant short walk to the Sablon area and the Grand Place in Brussels. A convenient and pleasant place to stay away from the tourist bubble. I would recommend.
It's hard for me to review this, this time, since this is my favourite hotel in Brussels, however, this time I had quite a mixed experience. Firstly the positives. The rooms are great, comfortable, and well equipped. The staff are also great. Now, the not so positives. The room service didn't turn up as they delivered it to the wrong room - HOWEVER, they gave me a free dessert, and didn't charge me for the meal. Secondly, there was too much furniture in the room, so you couldn't close the curtains. Thirdly, a burglar alarm on the street was going off most of the night. I know this isn't the hotel's fault, but it meant I only got around four hours sleep - not ideal when you have a day full of meetings ahead of you. The hotel were helpful in trying to sort it out, and have promised me a room at the back next time. So, whilst I had problems, they managed to sort them all out. I just can't quite give them the usual five stars due to the lack of sleep, and fact I couldn't close the curtains.
So I rarely ever leave reviews about places however I just HAD to for this place. Me and my fiancé visited for a day trip - our first time to Brussels - for his birthday. I had emailed the food and beverages manager at Sofitel, SEBASTIEN, and spoken to him once over the phone. I wanted to go for drinks with my fiancé and surprise him with them bringing out a small cake with candles. I couldn’t take any decorations with me because I was travelling from London via Eurostar and I had mentioned this to Sebastien. He went above and beyond and surprised us BOTH with a lovely room in the bar cornered off with curtains all around, balloons with personalised birthday messages written on them and a plate saying happy birthday with my fiancé’s name and two small dessert cakes and candles ready for our arrival. Needless to say he was surprised, as was I, and we both loved it - it was most definitely the highlight of our day! Sebastien, and the rest of the staff, were helpful and went above and beyond my expectations. I recommend anyone visiting Brussels to go the hotel for drinks or food and speak to Sebastien who will provide excellent service. Thank you all once again! :)
This hotel is really best in Odessa city. Especially in summer. Here you can really enjoy your time. The best service. The best of the bests. I will always choose this hotel if I will come to Odessa again. And I recommend to all people to choose it.
I just love Sofitel! And Sofitel Bruxlles Le Louise is no exception. Nicely designed hotel in the centre of the city with kind and servcie minded staff - what more can you wish for? Sofitel Le Louise has this nice garden where the bar is situated - a nice pause from hectic Bruxelles.
We loved this location. It was easy to walk everywhere or catch public transportation. The staff was friendly, thoughtful and helpful. Our room was comfortable and quiet. The breakfast buffet was average with hot and cold items. Eggs could be ordered if you did not want the scrambled on the buffet. The scrambled eggs on the buffet were runny. When you sit down you receive a basket of pastries. I am concerned about the waste of these pastries that are not eaten and then thrown away. There are pastry options on the buffet so I do not see the need for a basket on the table too . On Friday night and Saturday night we sat outside on the patio waiting for drink service. Other guests were out there waiting too. It was not clear that you had to order drinks at the bar yourself inside the hotel. I wonder if a sign on the door or cards on the table informing the guests would have helped with the confusion. I would recommend this hotel and we would stay here again.
This hotel is located in the Louise district, which is an upmarket area of Brussels. It is well located for shopping and restaurants. The metro is located about 400 metres away. I was greeted at check in by the delightful Catarina. She was very friendly and vivacious and made the check in process very enjoyable indeed. The room was comfortable and well furnished. It was very quiet and sleep quality was excellent. There is a small gym at the property but the equipment is not particularly good for a property of this calibre. Staff are very well trained and always greet guests. I also received good service from Matthias on Concierge, who followed up my requests and left typed up messages to let me know the status of things I had asked him to do. The hotel also communicated to all guests that there was a transport strike on the Tuesday, which allowed guests to make arrangements to minimise the inconvenience. The only reason I have not rated this property Excellent was that the room service was not always up to standard. For instance, on a couple of occasions towels (particularly face towels) were not replaced. Nor were toiletries replaced even though the empty bottles were in the bin. I had to resort to leaving the empty bottles in the shower area so that they got the hint. Similar story with replacing items consumed in the minibar. I also asked on 3 occasions for milk for my coffee (there is a Nespresso coffee maker in the room) but that never arrived. My suggestion is that room service staff should have a checklist to make sure that these things are replaced. Apart from the issues above, service standards at the hotel were very good. Front desk staff, especially the excellent Catarina, were very professional and efficient.
Nice terras but after 3 times asking at the bar to get served and waiting for 30min we finally got our drinks. We also saw 3 tables leave because they didn't got served. Something you wouldn't expect from a 5 star Sofitel.
I regularly stay at this hotel because of it's high standards, although it was disappointing to be asked if I'd stayed there before when checking-in. The location is excellent and the standards of the rooms very good.
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 2122 reviews