Skip to main content
Beginning of main content

Floris Hotel Ustel

3.0 out of 5.0

Recent guest reviews

We stayed at this hotel twice! The first time the room was excellent and they provided a delicious continental breakfast. However, the second time even though we paid the same price, we got stuck in a dirty room without AC and with a dirty restroom. It seems the rooms in the 5-6 floors are quite nice, however the one we stayed in the first floors was terrible!

I had a very large room that could sleep three or more people even though I was only one. The bathroom was very large and nice but they had no soap in the shower and no toiletries. An excellent breakfast. It is not very close to the city center but it is close to Midi Station where I had arrived. I wasn't happy that I never received my wake up call the first morning causing me to miss out on something I had wanted to do. I was able to book a tour with them for the next day. Convenient luggage storage and wifi. Staff was somewhat unhelpful when I asked for directions to the airport on public transport and they didn't know.

The hotel is in an unsafe location. My family felt afraid to go out. The corridors in the hotel had a foul smell. AC did not work. Asked the reception but they never responded. Non smoking room felt like someone is smoking inside. Overall will not recommend!

The lobby us very nice, however, the room left a lot to be desired. The shower floods the bathroom and the room was freezing cold all night.

close to the train station and the old city quarter

This is not a luxurious hotel but does offer decent comfortable accommodation. Front desk personnel are nice and accommodating. Not all rooms are air conditioned but most are. Buffet breakfast is OK but seems to run out of items quite fast. Location is very good for train and public transportation users. Walking to city center takes about 20 minutes. I would stay at this hotel again if value is there.

Great location and cute small hotel. For the price, the room was very nice. Very good breakfast.

Not the nicest hotel but for the price it was what I needed. Close to the train station and a couple of places to eat are close by. The room is so small when I opened the door it hit the bed. I did not really want to sleep on the bed and the room was pretty cold even though the heat was on. Other than that I would say it was an OK stay. The customer service was really nice though

Room assigned was hot all the time, September, when we complained, nothing was done. Opening the stairway door helped the hall way but not the room! Leaving the window open was not enough and the traffic noise made it impossible to sleep. Save your money for another place.

We stayed here for the night on our way from London to Amsterdam. It worked out good because it was close to the Midi train station and Grand Place. Average hotel but decent price and did the job.

This hotel is very conveniently located, just walking distace from the south station - gare midi. The hotel facilities are good, the room is nice, and the breakfast was very nice. The hotel staff needs training, he would not even help me with directions to get to the hotel and even while check in he was busy with his phone.

nothing special, the room was small and the bathroom was a little bit not that good. the breakfast was relatively OK.

Hotel was average. The area is a bit run down, but safe. Location is great. 5 minutes from the Brussel's Midi rail station. 10 to 15 minute walk (a straight shot for the most part) to the Grand Place.

The only reason to stay here is if you are taking the TGV to Paris departing from Brussel Zuid, which is less than a kilometer away. Other than that the neighborhood is filthy, the pipes squeak like an old pirate ship every time someone flushes, and the wall are paper thin. A large group of teenagers were checking in at the same time and did their best to turn the place into a zoo for a few hours. At least the elevator works, the check in guy was very nice and the room was mostly clean if run down. The air conditioning was new and comfortable. The Grote Markt is a few kilometers away so if you don't mind a walk this might be a good place for the money. Did not stay for breakfast as the train left in the AM. We have stayed here on two occasions but will not return.

It was an okay room, the good part was it was close to the train station. But we still didn't like the location because it was a very shady area.

Square De L Aviation 6-8 Brussels

Hotel highlights

  • Close to Manneken Pis Statue and La Grand Place
  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • 24-hour front desk

Floris Hotel Ustel places you within a mile (2 km) of popular attractions like Manneken Pis Statue and La Grand Place. This 114-room, 3-star hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and an arcade/game room. Church of Our Blessed Lady of the Sablon and Royal Museums of Fine Arts of Belgium are also near this Brussels hotel.


Dining

Start your day off right with a free hot/cold buffet breakfast offered each morning.


Rooms

Guests can expect to find free WiFi and cable TV. Bathrooms offer hair dryers and free toiletries.


Property features

Floris Hotel Ustel features free WiFi in public areas, an arcade/game room, and a terrace. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Other amenities at this family-friendly hotel include a garden and a TV in a common area.

Room options

Superior Single Room

Twin 1 | Sleeps 1

Superior Double Room

Queen 1 | Sleeps 2

Superior Triple Room

Full 1 | Twin 3 | Sleeps 3

Superior Quadruple Room

Full 1 | Twin 4 | Sleeps 4

Guest reviews for Floris Hotel Ustel

Everyone (6) Couples (4) Business (1) Other (4)
4

it can be a gamble!

Everyone

We stayed at this hotel twice! The first time the room was excellent and they provided a delicious continental breakfast. However, the second time even though we paid the same price, we got stuck in a dirty room without AC and with a dirty restroom. It seems the rooms in the 5-6 floors are quite nice, however the one we stayed in the first floors was terrible!

By , from Florida on Aug 17, 2017

Review comment responded on Aug 21, 2017

Dear Sandor, Thank you very much for taking your time to review our property! We are sorry that this time we could not fulfil your needs and expectations. Your input and the feedback from all our guests is vitally important to us and we always want guest expectations to be met and exceeded. We take this opportunity to invite you to visit us again, hoping to exceed your expectations and receive a new and more positive feedback. Warm Regards, Guest Relations

3

large room, close to midi train station

Everyone

I had a very large room that could sleep three or more people even though I was only one. The bathroom was very large and nice but they had no soap in the shower and no toiletries. An excellent breakfast. It is not very close to the city center but it is close to Midi Station where I had arrived. I wasn't happy that I never received my wake up call the first morning causing me to miss out on something I had wanted to do. I was able to book a tour with them for the next day. Convenient luggage storage and wifi. Staff was somewhat unhelpful when I asked for directions to the airport on public transport and they didn't know.

By , from USA on Jul 12, 2017

Review comment responded on Aug 8, 2017

Dear V, Thank you very much for taking the time to review our property. Your input and the feedback from all our guests is vitally important to us and we always want guest expectations to be met and exceeded. We hope next time to fulfil your needs and expectations. Warm Regards, Guest Relations

2

unsafe location

Everyone

The hotel is in an unsafe location. My family felt afraid to go out. The corridors in the hotel had a foul smell. AC did not work. Asked the reception but they never responded. Non smoking room felt like someone is smoking inside. Overall will not recommend!

By , from Chicago on Jul 6, 2017

Review comment responded on Aug 8, 2017

Dear Dileep, Thank you very much for taking your time to review our property. We were disappointed to read that your stay was not everything you desired for. We have taken all of your comments into consideration. We hope next time to fulfil your needs and expectations. Warm Regards, Guest Relations

3

mediocre

Everyone

The lobby us very nice, however, the room left a lot to be desired. The shower floods the bathroom and the room was freezing cold all night.

By , from NY on Apr 24, 2017

Review comment responded on Apr 26, 2017

Dear Sally, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Guest Relations

5

excellent

Everyone

close to the train station and the old city quarter

By on Feb 27, 2017

Review comment responded on Apr 6, 2017

Dear Sir, Madam, Thank you for your review and excellent score for our hotel. It will be a pleasure to welcome you again in the future. Warm regards, Guest Relations

4

fine hotel in a good location; good value too.

Everyone

This is not a luxurious hotel but does offer decent comfortable accommodation. Front desk personnel are nice and accommodating. Not all rooms are air conditioned but most are. Buffet breakfast is OK but seems to run out of items quite fast. Location is very good for train and public transportation users. Walking to city center takes about 20 minutes. I would stay at this hotel again if value is there.

By , from Montreal. on Jun 14, 2016

Review comment responded on Jun 23, 2016

Dear Madgjid, Thank you for taking the time to share your comment with us. We are happy to know that you enjoyed our services and location and would like to assure you that we have taken into consideration your remarks regarding the breakfast. Guest satisfaction is very important to us and we constantly strive to improve the quality of our services. Looking forward to welcome you again as our guest in the near future. Warm Regards, Guest Relations

4

nice hotel

Singles

Great location and cute small hotel. For the price, the room was very nice. Very good breakfast.

By on Aug 5, 2015

3

good for cheap price

Singles

Not the nicest hotel but for the price it was what I needed. Close to the train station and a couple of places to eat are close by. The room is so small when I opened the door it hit the bed. I did not really want to sleep on the bed and the room was pretty cold even though the heat was on. Other than that I would say it was an OK stay. The customer service was really nice though

By on Jan 6, 2015

1

don't bother

Couples

Room assigned was hot all the time, September, when we complained, nothing was done. Opening the stairway door helped the hall way but not the room! Leaving the window open was not enough and the traffic noise made it impossible to sleep. Save your money for another place.

By on Sep 22, 2013

3

good for an overnight stop

Couples

We stayed here for the night on our way from London to Amsterdam. It worked out good because it was close to the Midi train station and Grand Place. Average hotel but decent price and did the job.

By on Jun 27, 2013