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Mercure Bristol North The Grange Hotel

4.0 out of 5.0

Recent guest reviews

Stayed here while visiting friends and the hotel has great grounds and good lounge and bar. Our room was expensive for what it was and in need of some maintenance as the all the window frames in the Mews were rotting. Our room smelt Bad and the bathroom fan ran constantly. The walls allowed noise from a neighbouring room so heard their shower at 6.30 a.m. The car park is spacious but like other areas of the hotel, desperately needs some maintenance as the lower entrance has humps and holes. The hotel has great potential but does need some maintenance, especially the Mews where we stayed.

Attended a wedding here on 1/7/17 and what an amazing experience it was. From start to finish the day was fantastic. A beautiful setting, that only added to the beauty of the day. The ceremony was fantastic. Val looked after us all day and made us feel comfortable. The food was incredible and service from Dave was excellent, helped us with the small issues we encountered (our fault, not the hotels) We then moved into the Park Suite for the evening which looked incredible, and we were so happy it was air conditioned. The bar team in the room were great Harry & Olly both made sure we were happy with everything and provided top class service. In summary the hotel was fantastic and the staff were all incredible, I just wish I could remember all of their names to mention. Would highly recommend this for anyone looking to get married. Hope I get a chance to return here soon.

We booked in here to attend a funeral the next day so we weren't feeling all that cheerful when we arrived. The bedroom was spotless, as was the bathroom. Beds were extremely comfortable (we had a snooze before dinner as we'd driven down from Northumberland). Dinner lovely - risotto was one of the best I've ever had. Service was efficient and friendly. Had a fire alarm the next morning while I was in the shower! The staff were calm and reassuring and everything ran like clockwork. Apparently the alarm was caused by a shower but one of the staff assured me that I wasn't the cause, which was kind. Breakfast was super - although it was a buffet, the chef happily poached our eggs - to perfection. I would definitely stay here again. The only slightly bizarre note was that there were no bedside lights or light switches so one has to get out of bed in order to turn off / on the lights.

Made to feel like a second class citizen as we brought our dogs even though we had booked them and paid. Apologies but nothing else, had to sit in with the smokers to eat our dinner. Will never visit a Mecure again. Very embarrassing and not a good start to our holiday. Not impressed.

We went as couple for a weekend and chose this hotel from a special weekend offer from Accor Group. Arrived on a Friday afternoon, no problems at check in and found ourselves upgraded to a Privilege room. Room was very nice with a Nespresso coffee machine. Bathroom, although spotless is starting to look its age and is ready for a makeover. Ate out on the first night and on return had a great nights sleep, very quiet room and a very comfortable bed. Breakfast on the Saturday morning was another story. Two coach tours had arrived on the Friday night and despite the management attempting to seat one coach load at a time, they both arrived together, we decided to go back to our room and wait for half an hour. On our return, the restaurant was all but empty save for 3 or 4 couples and you would never have believed the mess had existed from 30 mins earlier. Breakfast covers all bases with cooked, cold, healthy and pastries, so something for everyone and plenty of it. Spent the rest of day in Bristol and on return went to the restaurant for evening meal. Despite a wedding in full swing, the service and food was very better than we paid a lot more for on the Friday night and I have no complaints. Given there was wedding party staying overnight, we decided to get up early on the Sunday, have breakfast and clear off. No problems at check out to report. I'd happily stay here again

Arrived at the grange after booking on line, location great for us as was visiting family near by, on arrival we were told that we would be staying in the Mews as we had our dog with us.This is charged at the same rate as rooms in hotel, what a "Dump" the carpet dirty and sticky in places, the bath had not been cleaned very well, the decor was very tired cobwebs over the ceiling. When we questioned the room was told that no dogs allowed in main hotel, was not told this before we booked . My dog cleaner than that room only stayed one night, never again

As an ACCOR member For Fri night/ Sat and depart Sunday No breakfast £169 With Breakfast £216 (Assuming £11 per person there appear no saving!) Rang after 15 min + wait (Thank heavens for hands free phone) put through to events who transferred call to reception waited another 10 full mins no answer! But if this is the service wait during no peal hours 11.30 am....we just gave up and drove on...into town to ACCOR Novotel

We had a night away as a couple in this hotel booked on line pictures did it justice. It was the most expensive so wrongly we thought it would be perfect. How wrong was we on arrival the receptionist was arguing with a customer on the phone OMG it started we checked in wanted to book restaurant so we did however we couldn't get food till after 8pm. Due to being informed this is a wedding hotel and we have a wedding every weekend sorry.after already paying I was annoyed that the advertising didn't say that when we booked. Got to the room we didn't want to spoil our time without the kids. The room was filthy the bathroom had dirt still in the bath my temperature was rising again I felt robbed. The most expensive isn't always the best BE AWARE THIS IS A WEDDING HOTEL IF YOU WANT QUIET TIME DON'T BOOK THE HOTEL. We didn't get to sleep till early hours due to inconsiderate patrons but the hotel permitted the behaviour. I feel robbed and swindled this was our away time without the kids it was expensive for 1 night £151 for room and breakfast. Biggest waste of money I have ever spent. Really disappointed customer who hasn't had a sorry or any discount for the drama from start to leaving. BE AWARE OF THIS HOTEL and poor staff attitude.

Had our wedding here on 10th June 2017, all we can say is Wow wow wow, I arrived early on Friday evening with one of my Bridesmaids where we were greeted by the staff, all of whom could not do enough for us. The wedding day itself was just fantastic, the whole thing was organised so well and went without a hitch. The food was outstanding and enjoyed by all. All the staff worked so hard to make everything run perfectly. Since booking the Hotel the events team were fantastic, especially Georgie. A special thank you to Mark, who was so helpful with every request and organised everything perfectly, Olly who was such good fun and worked so hard on the bar and makes a mean cocktail, Jason who looked after us at the evening reception and made sure we we happy with everything and to Val, who quite simply a legend, my sons words :) Thank you again you all made our day just perfect x

Very poor choice of drinks and the prices stunned everyone. A pint & a glass of wine ... wait for it ... £13.80! The staff were however very friendly, we didn't have a meal so can't advise on the food, unfortunately not the place to go for a drink ... Sorry.

Old Gloucester Road Bristol England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 24-hour front desk

Mercure Bristol North The Grange Hotel is located within a 15-minute drive of Cabot Circus Shopping Centre and Showcase Cinema De Lux. This 68-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking. The Galleries Shopping Centre and Broadmead Shopping Centre are also within a 20-minute drive of this Bristol hotel.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 7:30 AM to 9 AM.


Rooms

All 68 air-conditioned rooms feature coffee makers, phones, and ironing boards. LED TVs come with digital channels, and free WiFi keeps guests connected. Desks are also available.


Property features

Mercure Bristol North The Grange Hotel features free WiFi in public areas, 7 meeting rooms, and conference space. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include express check-in, express check-out, and free newspapers.

Room options

Classic Room, 1 Double Bed

Full 1 | Sleeps 2

Classic Room, 2 Twin Beds

Twin 2 | Sleeps 2

Superior Room, 1 Double Bed, Garden View

Full 1 | Sleeps 2

Privilege, Room, 1 Double Bed

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

61% of guests recommend this hotel

Total of 631 reviews