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Mercure Bristol North The Grange Hotel

4.0 out of 5.0

Recent guest reviews

We have just got back from a 2 night stay at this hotel which we have used before so as we can pop into Wales and back during our stay. It is within easy reach of the M4 & M5 but set in nice grounds in nearby countryside. Our stay here this time was just as good as our first if not better as we were here during Valentines week & were offered dinner from the Valentines menu. The food was cooked to perfection and was delicious as well as good value with bubbly thrown in. The breakfast served here is also of a great standard with all the choices you need. Our room had everything we needed and was very comfortable and made for a relaxing stay. The staff here are were as helpful & friendly as they were during our last stay and we will definitely use this hotel again for visits to this area.

Stayed in room 316 for a night last week for a work awards ceremony. Upon first arriving it was obviously very busy, and the staff were having to look after and store all our luggage as the check in wasn't until 4pm. On arrival I met a very pleasant young man called Adam (French I believe) whip actually recognised me from the programmes my company had left at reception. He was a very pleasant guy and made me feel very welcome, he and some of the other staff seemed eager to please and really helped me warm to the venue. The room was nice and decorated in a fresh, modern style. Flat screen tv, iron and ironing board all in the room. The one complaint is that many of the rooms were very cold - maybe down to the building retaining it's original windows. Although the windows had a secondary screen it was very cold - plus the climate control only seemed to provide air conditioning. I even called reception during the night and a gentleman came up to try and help with it but in the end he just provided me with a heater - I appreciate this is probably all he could do. We had our awards event in one of the conference rooms. This was a decent venue, fair in size with a bar to the side. It went on until about 1am. There was another very good member of staff (a blonde-ish, English lady with glasses) who was around reception and I believe helping those of us at the event. She was very friendly and pleasant. The bar/lounge downstairs in reception was nice and cosy too - a nice place top drink before heading out. I'd definitely stay again - but maybe in the summer! It's a nice, older/traditional hotel with a modern refit inside and centrally located in the very nice city of Bristol.

I had a one night stay for a business trip. I have used the hotel before for the same purpose. I was in room 402. The bedroom was ok, there were a few hairs on the desk which weren’t mine! The bathroom was poor. There were cobwebs under the sink, the soap dish had the last guests remnants in it and it was really difficult to turn the shower off. I did report this to reception upon check out but they didn’t seem overly interested. I certainly wouldn’t choose to stay here for a non business trip.

The Grange looks impressive as you meander along the lengthy driveway but soon you will be met by disappointment as you find that the rooms, albeit comfortable, they are very tired and in need of some TLC. Breakfast was ok. Staff very good

Found this hotel on Secret Escapes and was excellently priced at £69 on a Saturday night, when we arrived we found we had a room upgrade and breakfast included. The room was excellent with the most comfy bed we’ve ever slept in ! A lovely hotel for the price and really couldn’t fault it, definitely will return. The guy who was on reception was extremely helpful and very nice

We stayed at this hotel to celebrate my partner’s 30th birthday. We had previously made restaurant reservations at the hotel for the two nights of our stay. We were put in a meeting room the first evening, but reassured several times by different members of staff that the second evening, when we were celebrating birthday and our engagement, we would be in the restaurant. However we were put in the meeting room again. A pokey little room clearly for business purposes, with a whiteboard and other meeting accessories visible. No background music and no ambiance. Very disappointing. Had we known this was the case we would have booked elsewhere. We shared our disappointment with the waitress who kindly offered a £25 bottle of wine, but with my partner being pregnant we could not accept. So she deducted £4 from our bill, which we found quite insulting and discriminative. On checking out, the receptionist assured us she would this follow up, however she did not. I have contacted the hotel directly twice since then, assured I would receive a response in 42 hours, however no response at all. On the first evening, there was nobody manning the bar. This meant every time we wanted a drink, we had to go to the receptionist ask for the barmaid, who usually took a further 10-15 minutes to arrive. The room itself was fine, nothing special. We are truly disappointed with the service we received at this hotel.

Only used this venue for a training event, so couldn’t comment on the rooms. We were well looked after, friendly staff, very helpful. The venue is convenient near the M5/M6 interchange, and was popular with various other events, but we didn’t clash. Great catering and flexibility to move our afternoon break forward to accommodate our delegates request to work a shorter break. The flapjacks arrived hot!! The decor is a little dated but the staff and service made up for that. We were even offered the Library to work in when not presenting in the main room. Definitely will be using again next year. Very good. Thank you

We booked a two night stay over NYE. We had to change rooms because of a blocked basin plughole, but this was sorted quickly and efficiently. In the new room we had great problems flushing the WC but were told we had to just push harder! No, therer was a problem with the cistern! We also felt sorry for anyone in the ground floor rooms as our floorboards squeaked terribly! Buffet breakfasts were pretty standard, but the NYE gala dinner was lovely: hot, a nice amount, and well presented. The hotel is set in lovely parkland, 20-30 mins from the centre of Bristol. All the staff were friendly and attentive, and we really enjoyed our stay (apart from the WC)

The hotel is lovely and in beautiful surroundings. And in a good location for M5/M4. The staff really friendly (when travelling alone that's important). Ate in the bar which appears to be the same menu as room service and restaurant. Well cooked, nice food but would say it is more bar food than fine dining. The rooms I had is large and comfy but like so many reviewers have said a little dated and worn round the edges. But clean and had all the usual decilitres. My room rate tonight is £179 which thankfully is charged to my company, I do not think the room is worth that amount. ( that is the rate without breakfasts). I would stay here again but only if the company were paying or if the room rate was considerably lower. £120 per night including breakfast would be nearer the mark for the standard room I had.

Our stay at The Grange, over the Christmas period, was very relaxing. We were unsure what to expect, so were pleasantly surprised by the whole package. The staff were very welcoming and worked hard to ensure that all the guests were well looked after throughout the stay. Our room was spacious and adequate for our needs. The en suite bathroom was a little tired and could do with refurbishment, but everything was functional. The food served throughout the stay was fresh and well prepared. The breakfast buffet was constantly being restocked so the cooked food was always fresh. Overall we had a restful stay, enjoying the company of the other guests. The things that needed improvement included: not enough disabled parking spaces. There were steps at every entrance to the hotel, so anyone with mobility issues struggled. There was a wheelchair lift at one entrance but no signs of any ramps. The drinks available at the bar was somewhat limited. No draught ale or cider (even though we were in the West Country) and only one type of sherry (and not the most famous local one; Harvey's Bristol Cream), the drinks were also quite costly. All in all, we had a great time and would consider returning next year.

Old Gloucester Road Bristol England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 24-hour front desk

Mercure Bristol North The Grange Hotel is located within a 15-minute drive of Cabot Circus Shopping Centre and Showcase Cinema De Lux. This 68-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking. University of the West of England is also nearby.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 7:30 AM to 9 AM.


Rooms

All 68 air-conditioned rooms feature coffee makers, phones, and ironing boards. LED TVs come with digital channels, and free WiFi keeps guests connected. Desks are also available.


Property features

Mercure Bristol North The Grange Hotel features free WiFi in public areas, 7 meeting rooms, and conference space. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include express check-in, express check-out, and free newspapers.

Room options

Classic Room, 1 Double Bed

Full 1 | Sleeps 2

Classic Room (Classic)

Full 1 | Sleeps 3

Superior Room, 1 Double Bed, Garden View

Full 1 | Sleeps 2

Privilege, Room, 1 Double Bed

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

61% of guests recommend this hotel

Total of 705 reviews