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Mercure Bristol Grand Hotel

4.0 out of 5.0

Recent guest reviews

Very cold room and dining room. Slow service. Staff standing behind bar but not serving. On the positive side good front of house staff - polite and well-organised. And room clean. Still wondering about the "pigs cheek" on buffet. Unlabelled. Did any muslim or jewish guests try it?

Nice welcome. Great Location. Upon entering room dirty room service trays were outside our room. Not a great start. Room - nice, not perfect, well equipped, an 8/10 Went to eat a meal - this experience was poor. Starters - one cold and tough. Calamari was poor and tasteless. Mains - Both cold. Complained and duty manager said "I don't think the kitchen was prepared for tonight". He gave food at 1/2 price and drinks free. But that's not the point. It's a 4 star hotel. It was poor. After a gig we came back and ordered a cocktail and beer. The server didn't know how to make the cocktail and it was really poor. Stay here for B&B - don't eat or drink here. They haven't trained their staff.

Unfortunately this hotel's leisure centre is far from grand. The changing room are run down and unhygienic. Every drain was covered in hair that hadn't been clean. So make sure you bring a pair of flip flops. On the walls, tiles were cracked and the sealer was messy. The gym itself was awful. There was limited, old equipment. Two out of three running machines were out of order. I spent less than half an hour in there as it was too crowded. The spa was the worst spa i have ever been to. The jacuzzi water was yellow and smelt like sulphur. The steam room drain was covered in what looked like dead skin and the pool's bottom was also filthy. The hotel management clearly don't care for this part of the hotel. I came here a year ago and thought it was a nice spa. What on earth has happened. What a shame.

The swimming pool and gym area was seriously run down and in a disgusting state. The first main issue was cleanliness. There were clumps of hair all over the changing room floors, a piece of dried up chewing gum on the poolside, bits of paper poolside and the signs and clock in the pool were filthy - stained, dusty and generally dirty. Also in the sauna, the area around the source of heat looks like it hasn't been cleaned in a very long time. It made me wonder how clean the actual pool was. Secondly, there seemed to be a huge number of things 'out of order'. In the changing rooms, one shower light was out, the machine for trying swimwear wasn't working and one of the two sinks was taped up and out of use. On top of this, from the pool, I could clearly see that two machines in the gym (running machines I think) were out of order too. The overall impression is that the management do not care about the spa area at all to have let it get into this state. Despite contacting the hotel to feed this back (twice), I heard nothing... It just proves what I initially surmised which is that the management don't care.

Paid £179.00 for a privilege room, which only difference to a stand room is you have a 2 seater setter, and a robe 😏 oh and 1 bottle of coke 1 tonic water and a orange juice, Also carpark is next door in a multi-storey car park with the Spa facilities , you pay all this room for one night to find your car gets broken into , No CCTV, then to top it off the car park charges has gone up from £8 to £10.50. Car park is open to anyone 😔 Receptionist acting as a Duty manager did what she could fair play (Virginia) Not a happy man

This hotel is recently refurbished and very central close to theatres, music venues, shopping and restaurants. It is close to the bus station so is easy to access from the airport. The rooms have been recently refurbished and the Privilege Double is well worth the extra money for a large room with a fridge, bath robes etc. My husband and I will definitely stay here again on our next trip to Bristol

This Mercure is far above average Mercure standards. It is located in the center of Bristol (walking distance to all points of interest), in a beautifully renovated old building. The style is rather industrial-modern, but it goes very well with the building and the surroundings. Our room was huge and nicely appointed, obviously recently renovated. Definitely a good place to stay in Bristol.

Our room was lovely with a big high ceiling, and really quirky. Fridge in the room with complementary soft drinks which was a nice touch. Reasonably central, was just a short walk into the city. Breakfast wasn't included in the price and was quite expensive, so instead we went to the Ironworks restaurant a couple of doors away and it was really lovey. Was disappointed to come back at midnight on Saturday night and find the bar already shut.

The hotel itself was good with an excellent bar and restaurant with friendly and helpful staff. The leisure club was dirty and had no lockers available apparently because "the customers had nicked all the locks" !! Not worth paying the extra to stay here for leisure facilities at this hotel.

Stayed one night on business. Property looks great, very grand. Reception is large although they have one of the trendy desks rather than a traditional area....this seems to be an excuse in the industry to only have one member of staff on. She was very polite but had to wait in queue for a while. Given the size of the property the room was surprisingly small, nothing wrong with it but glad I was on my own space wise. No iron in the room which is one of my pet hates when on business. Bathroom good with decent shower. The restaurant and bar were really nice, good style and friendly staff. The pizza (chorizo, bacon, jalapeño and mushrooms) was actually excellent and washed down with ice cold Heineken. Actually all the food looked really nice. Would definitely stay again with location close to railway station as well.

Broad Street Bristol England

Hotel highlights

  • Walking distance to St. Peters Church and Broadmead Shopping Centre
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Bristol Floating Harbour, Mercure Bristol Grand Hotel is within a 5-minute walk of popular attractions such as St. Peters Church and Broadmead Shopping Centre. This 4-star hotel has 182 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool. It's in central Bristol and also a short walk from Bristol Hippodrome Theatre and The Galleries Shopping Centre.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is available for a fee.


Rooms

All 182 air-conditioned accommodations feature sitting areas. Guests can expect to find free WiFi and flat-screen TVs. Coffee makers, safes, and phones are also standard.


Property features

Mercure Bristol Grand Hotel features a full-service spa, an indoor pool, and a health club. Self parking is offered for GBP 8.50 per night. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Standard Double Room

Full 1 | Sleeps 2

Standard Room

Twin 1 | Sleeps 1

Standard Twin Room

Twin 2 | Sleeps 2

Privilege, Room

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

69% of guests recommend this hotel

Total of 257 reviews