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Mercure Bristol Grand Hotel

4.0 out of 5.0

Recent guest reviews

I'd stayed in this hotel many years ago and read the recent reviews but wanted to stay here as I knew it was a great location. The hotel must have been recently refurbished as the reviews on her don't reflect the lovely modern and upto date hotel I just stayed in. In fact, it was very good and the only complaint is that it was a little too dark (a la Malmaison) in the room for make up application, apparently. Nice buffet breakfast and a very reasonable rate (we booked late). Lovely stay and wouldn't hesitate to recommend it.

Mercure Bristol Grand Hotel is located near the City Center. They have a cool street art decor. Classic look on the outside, inside has been upgraded to be a bit modern. Bed was fine, room size was ok. My issue was, I had to call the front desk a few times, twice for noise issues, two different nights. We also had a running toilet problem. The best part of the hotel was Keepers Bar & Restaurant. It has a good vibe and we enjoyed eating there for breakfast and dinner. Staff are very nice at the hotel. Just isn't perfect.

I stayed here over the weekend with some friends. The service was very friendly and the hotel is clean and one of the most modern hotels in Bristol. Our room was a family room which was well sized and slept four. We paid £20 to check in an hour early, which although handy was a bit far stretched I think! My only other compliant was my lunch at the bar. I had grilled Sea bass and the portion was so small (and cost £15!!), I actually felt ill for the rest of the day because I hadn't eaten enough! But all in all a great stay, with great service, in a great location. Tip: make sure you use their carpark as no one told me when booking the hotel had their own car park and I ended up paying £13 more than I should of for parking!

Really lovely, comfortable rooms and wonderful breakfast. Staff very knowledgable and friendly. The bathroom was gorgeous and the location is excellent. I'd advise walking or asking reception to order you a taxi - the uber service in bristol is not good due to all the one way systems!

Stayed for 3 nights on business, and booked this hotel as was a frequent visitor there approx ten years ago. How sad that this once grand hotel has been converted into something resembling an up market Travel Lodge, without the cleaning. Arriving at check-in time I waited 25 minutes as there was just one receptionist, and a number of people wanting to check in. The entrance is simple and modern, which I feel does not work for such a grand building. I paid extra for a "Privilege" room. I dread to think what a basic room looks like. The once traditional and quirky rooms, have been ripped out, dark depressing green walls, frayed carpets and a chipboard wardrobe with metal grill doors. Bedding and towels are "Eco" friendly meaning no bleach is used to clean them, giving them a yellow stained look. I accept room decor is down to personal taste, but what was unacceptable was the cleaning. Skirting boards, and pictures covered in thick dust, hair in sink - There was nothing Privileged about this room. The room next door clearly ordered room service. Their empty tray stayed outside their door for over 18 hours. One positive was the restaurant where I had evening meal and breakfast. Friendly welcoming staff with a great food selection. Being typically British I did not complain about my room. With respect if housekeeping need to be told to dust, then there really do have major problems. I guess things move on with time, but was genuinely sad to see a once great hotel being treated with such little respect.

I stayed here for one night on business. The bed was comfortable, the staff pleasant and the breakfast was nice but this was all let down by the room. In my room the curtain was torn, the blind in both the main room and bathroom needed replacing. The seals in the bathroom needed attention as they had gone black in the corners and the armchair in the room looked like it need some serious t.l.c. and a good clean. This not what you expect from a hotel of this standard.

The exterior of this elegant old building might lead you think it would be old-fashioned inside but it it's modern and comfortable, has parking and leisure facilities, and seems to attract a really varied clientele of visitors - there was a bunch of lads on a stag do heading out from the bar the night we arrived, but there were also parents with children and couples. It was within walking distance of everything and staff were helpful and efficient. Light sleepers be warned though - although the rooms had brilliant dark curtains shutting out any light, it felt like the walls were paper thin. We could hear quite clearly a couple next door chatting with their small child, and two lads on the other side debating whether to have breakfast or not, and these were just conversations in ordinary voices, not shouting.

It's a clean hotel with comfortable rooms. The staff are really dull apart from one of the bar man who smiled the most!! Could be good but think twice about the hospitality! Shame, it's got a lot of potential!

A very comfortable hotel, actually the oldest in the city, with good food and well stocked bar, as well as leisure facilities. The Hotel is well situated for both day time and night time activities. Rooms are spacious and comfortable, staff are helpful and friendly.

Everything in this hotel is just "alright" - nothing stunning, just "alright". We had a "premier" room which came with amongst other things free soft drinks, a coffee machine, dressing gowns and a premium room. This particular part of it was pretty disappointing. The free soft drinks consisted of 3 cans of coke and two small bottles of water, the coffee machine was supplied with 3 capsules which were all decaf (pics attached). When I asked the staff if there was a larger bottle of still drinking water available they pointed to the bar and said "you can buy one there" (made me laugh) - it turned out they didn't actually have any still water anyway but hey ho. Also beware of the stag and hen do's, we were kept awake on the Saturday night and morning by people knocking on our door and then being loud again in the morning as we attempted to catch up on sleep. On our second day our door cards both stopped working as well, from what I've read this is a fairly common problem - so I'm guessing this is a problem they've never actually fixed, it's really annoying to get all the way to your room with heavy bags, only to have to come all the way back to reception to sort a problem that shouldn't exist.

Broad Street Bristol England

Hotel highlights

  • Walking distance to St. Peters Church and Broadmead Shopping Centre
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Bristol Floating Harbour, Mercure Bristol Grand Hotel is within a 5-minute walk of popular attractions such as St. Peters Church and Broadmead Shopping Centre. This 4-star hotel has 182 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool. It's in central Bristol and also a short walk from Bristol Hippodrome Theatre and The Galleries Shopping Centre.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Satisfy your hunger from the comfort of your room with 24-hour room service. Start your day off with full breakfast, available for a fee.


Rooms

All 182 air-conditioned accommodations feature sitting areas. Guests can expect to find free WiFi and flat-screen TVs. Coffee makers, safes, and phones are also standard.


Property features

Mercure Bristol Grand Hotel features a full-service spa, an indoor pool, and a health club. Self parking is offered for GBP 8.50 per night. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Standard Double Room

Full 1 | Sleeps 2

Standard Room

Twin 1 | Sleeps 1

Standard Twin Room

Twin 2 | Sleeps 2

Privilege, Room

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

69% of guests recommend this hotel

Total of 177 reviews