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Mercure Bristol Grand Hotel (Newly Refurbished)

4.0 out of 5.0

Recent guest reviews

The two young receptionists on duty for the entire of our visit were excellent and they needed to be in order to deal with the issues and problems that arose. On the first morning after our arrival there was no hot water to the shower to our room. It was quickly discovered this effected the whole hotel!! We didn't get hot water until that evening, which was not very satisfactory. The room was decorated with an industrial theme, which was not really welcoming and made the room very dark and dingy. So added to the fiasco over the heating of the water, was not a good start. There was something wrong with the scrambled eggs at breakfast, they tasted funny (?), so I left them. Otherwise it was very pleasant. The poor start to the day got worse when we found on returning to our room after a day in the City it had not been serviced! The bed was un-made and the tea and coffee cups left to gather mould. Upon registering this with reception it was quickly resolved. But it showed the quality of the housekeeping. By way of compensation we were given two complimentary drink tickets for the bar. (I said the ladies on the front desk were excellent). Unfortunately the bar staff got a little distressed with me when I handed over the tickets (which I had been waiving in my hands from the moment we arrived at the bar) because when offered a glass of Merlot as the red wine option the tickets were only valid for house red - not an option even offered!! Fortunately my cup of coffee caused less anxiety for the staff!! Because of the experience with the hot water the receptionists waived the car park charges, which was both generous and welcome. Whilst disappointed with the quality of the rooms, which looked tired (albeit meant to have been recently refurbished) I would say the reception staff saved the day and I would stay again. Hopefully the experience would be more memorable for all the right reasons.

Stayed here for 3 nights back in October and couldn't have faulted our stay. The hotel itself was in walking distance to everything that we needed. The rooms were very spacious and the comfort was again faultless. Nothing was too much bother for any of the staff, the cookies and free drink voucher left in our room was an added extra touch :) Thanks to all for a fantastic stay, would definitely recommend and hope to be back this year.

We booked a two day break at this hotel through Secret Escapes which included bed breakfast and evening meal (£22 allowance each for dinner) and a bottle of wine in the room for a total of £89. We stayed Friday 5th and Saturday 6th January 2018. We asked for a ground floor room as my wife has an arthritic hip and cannot really manage stairs. We were allocated a room on the ground floor with a king size bed, small settee and armchair and large flat screen TV. Very nicely furnished and comfortable. On the first night we eat in the dining room just off the reception area and chose from the £22 menu. The food was very good and we also had our free bottle of wine with the meal. On the second night the hotel was very busy with at least three private parties and we were required to take our meal in an upstairs room that was usually used for meetings. This meant my wife climbing three flights of stairs which was very difficult and uncomfortable for her. Again we were presented with £22 menu but we asked if we could mix and match from the larger more expensive and extensive menu. This was refused so we stuck to the £22 one which was OK but a shame they couldn't be flexible over this issue as we were more than willing to pay the difference. In general the hotel is very comfortable and set in open parkland with the opportunity to stroll provided you have good footwear. The staff were very friendly and helpful. We had an issue with Google maps and the satnav in that the hotel is shown at two locations. Despite inputting the correct postcode we were initially sent to the wrong location which was a nuisance as our arrival coincided with heavy traffic just off the M32.

This hotel in in the heart of the old city of Bristol and walking distance from everywhere. Its in a bohemian area with street stalls, pianos in the streets in summer, markets and St Nicholas market which has the most fantastic streetfood section. Hotel is clean, rooms are lovely and staff are helpful, it also had a great bar and restaurant. Car park next door but the spaces are quite small. I have stayed here with friends for a night out and my partner for a night away and loved it - will be returning.

I really don't understand some of the reviews on here! Parking difficult to find? It was as easy as turning the corner and there it was, £10.50 for guests, clearly stated on the signs, so I really don't understand why some people paid more! Yes, the rooms were small, but don't people look at the pictures of the hotel before booking? I wasn't shocked to find a small room. What's wrong with small anyway? There was enough room and it was beautifully decorated. My wife and I thoroughly enjoyed our one night break. A lovely old fashioned hotel renovated with a modern twist which was lovely and in keeping. The hotel had very friendly staff who couldn't do enough to help us especially Laura at reception. The pool was lovely with a jacuzzi, steam room and sauna. Location was fantastic, a short stroll to the shops in one direction and a short stroll to the old city and Waterfront in the other direction. Fantastic value for money, I would stay here again.

We booked a Privilege room and asked for a quiet room on an upper floor but got a room on the front of the building on the first floor complete with one set of ear plugs for our comfort (what one each!) We were given an alternative room which was fine apart from some very dubious decoration best described as 'New York' grunge. The room was not particularly clean and the hotel corridors were littered with laundry and discarded room service plates throughout our stay. There was no hot water on the first day. I asked for a newspaper (they are free with a Privilege room it turns out) and opted for a Telegraph. I got a day old Guardian next morning! The receptionist insisted I hadn't paid for parking when we left when I had (they take this payment on arrival). The hotel is very poorly managed and the reception staff are officious. Bristol waterfront is brilliant, just pick a better hotel than we did! I would go to the Radission next time.

I was expecting good things at this hotel, and I was very disappointed. After I finally found the car park (make sure you have a small car!), its a very tight multi storey which has limited parking. Beware its very expensive too. The business rate was £14 per 24 hours thats if your company has negotiated. On arrival, the 1 girl on the desk had a huge queue and no one to help. It took me 20 mins to check in. She was very pleasent though and apologised. My room was a petite double room, nicely decorated and new bathrooom. However it was a very small room indeed. I was on the 4th floor. The room was cold and it took the heating a good hour for the room to warm up. The biggest complaint, and it may seem trivial is the toilet roll! Never felt such hard crispy loo roll in my life. It was awlful, for a mercure grand hotel its awlful. I even asked reception for replacement loo roll and it was the same nasty quality. Reminded me of my basic training military training days. My advice.....BUY YOUR OWN ANDREX TOILET ROLL. Dear Mercure, pls fix this. We paid £140 for a very small, no view, cold, lack of loo roll room. The standards i would say would be less than a premier inn. I was on a 2 day course at this venue and the conference facilities were good, and the food that was brought out was fantastic, so well done chef. Unfortunately, this is not a hotel I would recommend not for the money. 3 star hotel rating at the most.

Just come back from staying at this hotel. The hotel is in a central location which is great for exploring Bristol. The hotel looks lovely from the outside and has a fresh modern look inside. Two of us stayed in there standard room, this was a large room with all the expected amenities. The room was clean and looked modern. The bed was two signel beds pushed together, it was really comfy and much larger than a standard double bed. The hotels swimming pool was a decent size, clean and modern. Never tried the food in the hotel however it did seem to be very popular so must be good! The staff at the hotel were really helpful and friendly. We asked about late check out and were given it for free which was really kind of the hotel! The only negative of this hotel is the fact that you have to pay £11.50 each day for parking. However this is a reduced rate for hotel guests and far cheaper than anywhere else I could find. Apart from that a highly recommended hotel. Definitely will be booking Mercure hotels again!

We booked a night at the Bristol Grand for a Christmas shopping trip, and we were impressed with the hotel and facilities. The parking was good, the location was great and the hotel itself was very nice. The only downside was that there was a Christmas party at the hotel, which meant we were kept up until gone 1am with the sound of loud music. Otherwise, it was a great stay. Also, the leisure area could do with a little TLC. We'd definitely consider staying there again next time we were visiting.

Terrible Hotel, First of all shower in room had a massive leak and flooded the entire bathroom and part of our room... Staff is hotel were useless, not helpful and took ages to respond or pick up the phone to help with our problems, and had very poor communication skills.. I get it was New Years Eve so there was a party in hotel but it was so loud & bassy that our entire room was vibrating til gone past 2.30am... Spa was a massive disappointment, first of all we weren't told about the really early closing times upon booking hotel plus was a mission to even get into the facilities with loads of doors which were hard to open, no working lockers so we had to leave our stuff in reception of the spa... Spa Jacuzzi was freezing cold... Very poor won't expect more from a brand like Mercure... Won't recommend this hotel to anyone..

Broad Street Bristol England

Hotel highlights

  • Walking distance to St. Peters Church and Broadmead Shopping Centre
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Bristol Floating Harbour, Mercure Bristol Grand Hotel (Newly Refurbished) is within a 5-minute walk of popular attractions such as St. Peters Church and Broadmead Shopping Centre. This 4-star hotel has 182 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool. It's in central Bristol and also a short walk from Bristol Hippodrome Theatre and The Galleries Shopping Centre.


Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is available for a fee.


All 182 air-conditioned rooms provide coffee makers, safes, and phones. Guests can expect to find free WiFi and flat-screen TVs. Hair dryers, ironing boards, and desks are also available.

Property features

Mercure Bristol Grand Hotel (Newly Refurbished) features a full-service spa, an indoor pool, and a health club. Self parking is offered for GBP 8.50 per night. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Standard Double Room

Full 1 | Sleeps 2

Standard Room

Twin 1 | Sleeps 1

Standard Twin Room

Twin 2 | Sleeps 2

Privilege, Room

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

69% of guests recommend this hotel

Total of 363 reviews