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Mercure Bristol Grand Hotel (Newly Refurbished)

4.0 out of 5.0

Recent guest reviews

I stayed at the hotel on business, the hotel is close to the city centre. Has plenty of parking. The rooms are spacious and clean. The restaurant food is very nice. It’s quite a small menu but the service is very good and food was tasty. The breakfast is also very nice. Would highly recommend.

We stayed for one night. The hotel is very nicely presented with a lovely bar. The room was comfortable and had a bath and shower. The leisure club was an added bonus as was the on site parking. The breakfast buffet had a good selection of food. The staff were helpful and friendly. When in Bristol we will definitely be staying again.

We stayed at the Mercure Grand for one night in February. The hotel seemed very busy when we got there, too many people queuing at Reception, with only two staff members checking in guests. The rooms are nice, clean and have everything you'd need for one night. The decoration is very different, there seemed to be too much to look at in the room and it all didn't match! Hotel is in a good location and has parking on site.

I was very disappointed to arrive at this hotel and be put in a room that was cold with heater with a broken leg. Apparently the air conditioning was not working. I was moved rooms but that was to the 4th floor which was overlooking some other accommodation, ? student accommodation. The room was drab and still not very warm but the hotel itself was quiet. The breakfast was fine. The other issue with this hotel is that it had a car park that was very difficult to get into as the entrance and exit are shared. As I arrived the person coming out had to manoeuvre his car so I could get in. Luckily there were only two people trying to get in and out of the car park, otherwise it would have been a real issue.

Stayed just 1 night at the Mercure Bristol Grand hotel. Room newly refurbished with great style although quite small especially for 2. Superb location for access to the city centre. The breakfast left a lot to be desired...mediocre English breakfast buffet although set in a nice environment. Overall, an expensive hotel for the size of room and quality of breakfast.

The location is excellent, gated parking is right next door. The room decor is lovely, lots of nice fabrics and finishes. However with a few tweaks it could be even better: - Breakfast, although the choice was great, some better quality ingredients would improve it. E.g. the tomatoes were tasteless, the ham was very cheap and the scrambled eggs were unpleasant. - Cheap toilet roll, not what I expect for the room prices and didn't match the boutique style of the room. - Unless you're 6ft4 there's no where to hang your towel to dry. - Bathroom towels, would be nice if these were larger. - Please add some better lighting around the mirrors, as they are currently too dark for makeup, or too far away in the bathroom. Again, the above are minor points, but when you stay for more than one night they add up. The staff were wonderful, really helpful and are a credit to the hotel. Overall I would recommend this hotel and would be happy to stay there again.

It didn't get off to a great start, as I arrived there were two separate people complaining of their room. One was complaining about the cleanliness and the other about the size. When we walked up to our room, there were bags (which I'm guessing were filled with sheets) left along the corridor outside the rooms. The bed wasn't particularly comfortably and we stayed on the first floor so could hear the music from the function underneath us. Besides all that, the decor was good, the staff were friendly and our room was clean. You pay for the location which is great. Parking was cheap and accessible. I would stay here again for the right price.

We stayed for two nights in March. We stayed in a privilege room. The room was well appointed and spacious with good facilities including a coffee machine, good free WiFi and a tv with plenty of channels. The room was recently decorated, was clean and spacious with a good shower and complimentary toiletries. The hotel is close to the top Broad street and is in a good location for shopping at Cabot circus which is only a short walk as is the Hippodrome theatre and harbour side. There are plenty of places to eat and drink nearby. The staff were friendly and helpful and there were always a couple of people on reception ready to assist. What let the hotel down was the standard of the breakfast service on both mornings. The restaurant was not busy, but even so the staff were not on top of replenishing the breakfast service. Tables weren’t cleared, there was no one to meet us to check us in for breakfast, the hot drinks machine was empty, no cups, no teaspoons, there was a queue waiting for the hot buffet to be replenished both days. On the second morning I was waiting for mushrooms, eggs and beans at the hot buffet. I waited almost 10 minutes and then once I got those items the bacon ran out! Once I eventually got my breakfast, it was at best, warm. Absolute shambles and not the standard expected from a hotel of this stature. For this reason alone We are unlikely to return.

Attended a good conference here. Food was excellent and staff are friendly. Bedrooms were a bit of a rabbit warren layout and not particularly big but my room was big enough and bed was comfy. The bathroom was nice with a lovely big shower. We went out for dinner and drinks in the evening and it was very easy to walk to King St area, it wasn't far. The hotel car park is rather tight and located next door to the hotel. All in all a great location, good hotel and parking available.

A quick overnight stay before a conference. Small but suitable single room. Lift was a bit noisy but didn’t really bother me for sleeping. Excellent dinner in the restaurant and a great breakfast in the morning. Good location. I would stay here again.

Broad Street Bristol England

Hotel highlights

  • Walking distance to St. Peters Church and Broadmead Shopping Centre
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Bristol Old City, Mercure Bristol Grand Hotel (Newly Refurbished) is within a 5-minute walk of popular attractions such as St. Peters Church and Broadmead Shopping Centre. This 4-star hotel has 182 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool. It's in central Bristol and also a short walk from Bristol Hippodrome Theatre and The Galleries Shopping Centre.


Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is available for a fee.


All 182 air-conditioned rooms provide coffee makers, safes, and phones. Guests can expect to find free WiFi and flat-screen TVs. Hair dryers, ironing boards, and desks are also available.

Property features

Mercure Bristol Grand Hotel (Newly Refurbished) features a full-service spa, an indoor pool, and a health club. Self parking is offered for GBP 10.50 per night. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

69.0% of guests recommend this hotel

Total of 458 reviews