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Mercure Bristol Grand Hotel

4.0 out of 5.0

Recent guest reviews

Stayed at this hotel whilst visiting a university open day in the city. Room was modern and open, staff were very helpful, food was great and the location was fantastic, just a two minute walk from Cabot Circus. Would definitely stay again and recommend to anyone visiting Bristol.

We stayed one night here while at a wedding. We arrived early and the staff very nicely let us keep our bags at the hotel since we would be checking in late. The staff are very polite and attentive which is a good point of this hotel. The car park was very small, cramped and difficult to get in and out of but was a reasonable price. When we booked in late in the evening we found we where very disappointed with our room. We paid a fair amount and found the room to be small, Dark, Dingy and with a view of a wall. There was coffee and tea in the room but for a 4 star rated hotel we did not have robes, slippers or really any niceties. We had forgotten to eat much at the wedding so we phoned for room service. They had a big menu but nearly none of the food was available. In the morning we went down to use the pool only to find it was outside the hotel. It was very outdated and again very small. We then went back up to our room and found we could not get in as the card didn't work. We asked the front desk and they implied we had kept it near our phone which stopped it working (we had not). They gave another card and we tried to get in. It took several tries to get back in the room as the card reader just did not seem to work. We had breakfast which was very nice but the restaurant area was clearly struggling to seat all the guests and could not seem to handle all their customers. Booking out was easy and swift. Overall the staff was lovely but the place itself is small, outdated and not very nice for the money. I would not stay there again.

The hotel was very clean and staff very helpful. It is unclear where to park on arrival and leaving the car park is a pain if you follow someone out. The breakfast was warm and tasty. The air conditioning was noisy and so I switched it off as I couldn't sleep. I was woken at 2,30 am with water dripping from the air con onto my head and pillow.

We arrived at the hotel, parked at their own parking (+ : overnight charge OK to 6pm on Saturday; - : only 6-10 spaces per level so it needs continuous turning up to other level, through quite narrow passages), and checked in...well, we tried to, but the system to check-in on the receptionists´PC didn´t reply. They offered us a drink in the bar, but I guess it took them about an hour to get our room key. Spacious room at the end of the corridor, with modern bathroom. We slept very well. Check-out at 12:00, which is fine.

Contacting the hotel for anything other than making a room booking is difficult in the extreme. The published 0871 number (13p per minute) is only answered by bookings. So, if you want the restaurant, spa etc. investigate the 0117 numbers available on the web.

Generally I was impressed. The staff were efficient and friendly. My request for the extra bed to be folded away was quickly carried out as was request for an extra sheet because it was such a warm night. The room was large and very clean. It was a pity that the air conditioning unit in the yard outside was noisy, particularly as I had requested a quiet room. Admittedly I didn't report this because it was only when we were trying to get to sleep after midnight that I noticed the noise. The breakfast was excellent.

A little disappointed with the hotel My room, although modern was very small The gym facilities were dated and in need of some tlc as well as some newer kit The pool is very small. I found the changing facilities to be a little on the dirty / grotty side The bar / restaurant area was nice and the food was tasty. I found the barmaid to be a tad unprofessional - Clearly employed for her looks. I'd stay again but will probably try a few of the other hotels in the area first

Very comfortable, ample room in a character building tall ceiling centrally placed. Roomy bathroom with modern efficient shower. Car park next door £8.00 a day as good as any alternative Would stay again.

Stayed at the Mercure for a long weekend with friends in Bristol, and very happy with our stay. The hotel is in a super location in the old part of Bristol and very well located for an awful lot of what we wanted to do. Convenient and plentiful parking made our arrival by car a piece of cake. Helpful reception staff gave us some useful tips on the city which was very welcome as it was our first visit. We had a privilege room, which I presume was a bit bigger than a standard one and it was certainly spacious and comfortable. The decor was on the dark side and very en vogue, but I never spend my days while away on a city break in the hotel room so it was great for a room I was in mainly at night. Our room was on the first floor on the side next to the car park, there was a bit of noise in the evening, but it is a city centre hotel so no surprise or complaint there. Bathroom was well fitted and clean, they have gone for a large shower rather than shower over bath, which personally I prefer. On Saturday and Sunday breakfast was chaos. One of two coffee machines broken, people waiting for plates and staff struggling to keep buffet stocked. I do not blame the staff at all, they were trying really hard. Management must know that on a weekend most people will arrive for breakfast in the last hour of service, they should ensure the kitchen has the capacity to cope with a full dining room. They need to look at this. The food though was very nice despite the issues. On Monday morning breakfast was much calmer, I presume the rush on a week day is earlier than we arrived. If you are looking for a centrally located hotel in Bristol then the Mercure would be a good choice.

My husband and I were looking for a weekend away and we found the grand, it had a city center location, parking and everything was walking distance. When we arrived we were surprised by the chic decor in such an old building, but it really works. The rooms are lovely and everything you need for a home from house. We loved the new bar and restaurant area and the food is good too not to mention the cocktails. We had an amazing stay at what we felt was a value for money price. But I do have to say that their decor and feel was surpassed by the warm welcome of the staff. They couldn't do enough for you from the initial welcome by Paul to checking the following morning the staff were amazing. We will certainly be return, we have stayed in Bristol before but this is by frat he best hotel in the city we have had the pleasure of staying in. Well done!!!

Broad Street Bristol England

Hotel highlights

  • Walking distance to St. Peters Church and Broadmead Shopping Centre
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Bristol Floating Harbour, Mercure Bristol Grand Hotel is within a 5-minute walk of popular attractions such as St. Peters Church and Broadmead Shopping Centre. This 4-star hotel has 182 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool. It's in central Bristol and also a short walk from Bristol Hippodrome Theatre and The Galleries Shopping Centre.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Satisfy your hunger from the comfort of your room with 24-hour room service. Start your day off with full breakfast, available for a fee.


Rooms

All 182 air-conditioned accommodations feature sitting areas. Guests can expect to find free WiFi and flat-screen TVs. Coffee makers, safes, and phones are also standard.


Property features

Mercure Bristol Grand Hotel features a full-service spa, an indoor pool, and a health club. Self parking is offered for GBP 8.50 per night. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Standard Double Room

Full 1 | Sleeps 2

Standard Room

Twin 1 | Sleeps 1

Standard Twin Room

Twin 2 | Sleeps 2

Privilege, Room

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

69% of guests recommend this hotel

Total of 102 reviews