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Mercure Bristol Brigstow Hotel

4.0 out of 5.0

Recent guest reviews

We were lucky to get a discounted rate on a room for a one night stay and couldn’t fault this hotel at all. The location is perfect, near to the city centre and right on the waterfront. The more expensive rooms have a river view while the standard rooms look over the car park. The room was comfortable with good air conditioning/ heating and a decent shower, there was even a TV screen in the bath. The reception staff were helpful and there was always someone on duty, we were allowed to check in early without any problem. The only downside was that we were woken twice in the middle of the night by people outside shouting and screaming. Not the hotel’s fault obviously but perhaps a downside of such a central location. Parking is £17 for 24 hours at the NCP car park just behind the hotel, you take a ticket on entry then the hotel will validate it when you leave giving you a discount from the usual £24.

This was a large business trip and I got to stay at this hotel for a day by default, because the Mercure Grand, just 4 minutes away was full and I tried to book too late. Mercure suggested this sister hotel. Its appears I did well, better than some colleagues, in a jam packed hotel up the road. This is a very modern stylish hotel in the centre of Bristol, right on the canal side and close to College Green and Cabot Circus. Nice friendly welcome from staff and I was allowed to get into my room, well before check in as it was ready. They also were happy to look after my bags on checkout due to the conference over running. Rooms were nice, comfy and I slept well. Well appointed, even a TV in the bathroom. I had a back room, so a fairly clear view over other, flats, offices ,etc, as you can see from the photo, so ask for a canal side room. Free wi-fi and fluffy towels so all good in that area. I only ate breakfast in the hotel, excellent, good choice and plenty of it. So here's the downside, it is in the centre of Bristol, driving in Bristol was slow and roadwork fuelled. Parking, just managed to get a spot in the next door multistory, on floor 10, where the hotel gets 25% discount, however, they were tight spaces and it was still expensive even with discount £26 for 36 hours. Be warned if driving. Otherwise, next meeting I will book early and stay here.

Very comfortable night at this superbly situated hotel. NCP multistorey car park round the corner disgracefully expensive even with the discount. Room incl. bathroom perfect. Breakfast only average. Staff very professional and friendly. Above all I like the location and the room.

This review is for Buttermilk and Maple which is the bar and restaurant at the Mercure Brigstowe. We didn't stay in the hotel itself so cannot comment. This stylish, modern bar is situated on Welsh Back overlooking the river. At this time of year it was perfect with twinkling Christmas lights reflected on the water but apparently in the summer there is outside seating and the floor to ceiling windows slide open. The interior is bright, inviting and comfortable with modern, local artwork and local references throughout. There is a selection of booths, free standing tables and high backed chairs to take in the view. Food is served from morning to night starting with the all you can eat buffet breakfast (laid on for hotel residents but available to walk ins). The brunch menu is served from 10 am to 4pm and offers a sumptuous selection. Examples include lobster benedict, buttermilk pancakes with maple bacon and syrup and shakshukka eggs. The French toast comprising toasted brioche, caramelised pecan nuts and an unctuous sticky sauce is sensational. We visited three times in four days and tried the lobster benedict, harissa eggs, shakshukka eggs, the French toast and the chia and coconut sundae. We could happily have eaten our way through the menu. It's worth noting that ingredients, including the sourdough bread, are locally sourced/made. We didn't try the lunch menu which I think starts at 12pm and runs parallel to the brunch menu, nor did we eat in the evening but if it is as good as the brunch offerings you will be a very happy customer. None of the food was over-priced for the high quality of ingredients and superb presentation. Aside from the food, the cocktail list is pretty extensive with a section devoted to Bristol using local cider and spirits. We sampled quite a few (to say the least) and they were all expertly made and delicious. There is also a good selection of wine, beer and cider. Now to the staff. If you want to feel right at home with a warm welcome and fantastic service, look no further. Nothing is too much trouble for these guys and they make you feel like a regular from the get go. A special mention to Jimmy who looked after us on our first visit and a huge big thank you to Chrissy (hope I've got that right), the manageress, whose seamless professionalism is only equalled by her friendliness. I'd also like to thank the affable young barman who offered my son a complimentary juice drink. Although the vibe is laid back and modern, this is bar/restaurant is geared to all age groups and there were clientele enjoying pots of tea and taking in the view. I would say that we ate here primarily because the food at our own hotel (the Grand on Broad Street) was diabolical (see my separate review). It's hard to believe Buttermilk and Maple are linked to the same group. Having said that, they may be a franchise but I'm not sure. Anyway, I'm heartily glad we found Buttermilk and Maple and I will return at the earliest opportunity. So, many thanks and a very happy New Year to all the staff who saved our Christmas break.

Great hotel. Friendly staff. Room is very clean and bed was extremly comfy. Tv in the ensuite so ypu can relax in the bath and watch tv. Room had a mini fridge with complementary soft drinks and chocolate and a nespresso coffee machine.

The hotel gives you all that a top hotel should do,the staff were friendly and helpful,the food was reasonably priced and tasty, but the thing that lets this hotel down, is there failure to keep the room maintained. In our room, we had cracked tile in the bathroom, paintwork is in need of being repainted, fag butts on outside balcony, light bulbs in need of changing, along with net curtains that are in desperate need of a wash. These are simple things that could be addressed easily. If you can overlook these things,it will be a nice stay.

A good all round hotel although I did stay only one night. Very clean, comfortable bed, good selection of toiletries and lovely breakfast with good a choice. The only negative is that the room temperature was so uncomfortably hot. Tried all variations with the air con controls without any difference. I opened the window which helped until lots of disturbance was heard from outside (our room overlooked an ugly building and car park) so had to close it again.

From start to finish everything was perfect-lovely, warm greeting; upgrade; chocolates and chilled Prosecco waiting for us in the room! We felt very spoilt and will return to the hotel in the future. Plus the hotel was in a great location for all

Stayed here for the first time and definitely won't be the last. From walking in the first day till we left everyone was very friendly. Ben very attentive at the bar an asset to your hotel. The guy on reception when we arrived was really helpful. See you soon 🤗

We recently had our staff meal for 45 people at Buttermilk and Maple, and I just had to write a quick review about the absolutely incredible job Jimmy and his team did. The service we received from Eleanor was brilliant, and the food was spot on! From ensuring each one of us felt welcome with a smile and full glass of prosecco on entry, to ensuring our food came out hot and at the desired times; every effort was put in to make this a great experience and it didn't go a miss. Jimmy was always on call to recommend his favourite whisky or gin, and the cocktails nailed some absolute classics. All of the team made us feel very special (even though they had plenty of other guests to see to) and were always easy to reach with any questions. I couldn't recommend eating/drinking here enough. The perfect atmosphere for lots of merriment to be had! Jimmy, Eleanor and the whole team 5*!

5-7 Welsh Back Bristol England

Hotel highlights

  • Walking distance to Bristol Theatre Royal and St. Peters Church
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center

Located in Bristol Floating Harbour, Mercure Bristol Brigstow Hotel is adjacent to Bristol Theatre Royal and within a 5-minute walk of other popular sights like St. Peters Church. This 116-room, 4-star hotel has a restaurant, free in-room WiFi, and a conference center. Centrally located in Bristol, the hotel is also a short walk from Queen Square and The Galleries Shopping Centre.


Dining

This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 9:30 AM.


Rooms

Mercure Bristol Brigstow Hotel's 116 rooms are air-conditioned and provide MP3 docks, refrigerators, and coffee makers. 33-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in down comforters and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include safes, phones, and ironing boards.


Property features

Mercure Bristol Brigstow Hotel features free WiFi in public areas, 6 meeting rooms, and a conference center. Offsite parking is offered for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and express check-out.

Room options

Classic Room, 1 Queen Bed

Queen 1 | Sleeps 2

Superior Room, 1 Queen Bed

Queen 1 | Sleeps 2

Executive Room, 1 Queen Bed

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 1781 reviews