Holiday Inn Bristol Airport3.0 out of 5.0
Recent guest reviews
Easy to find. 5 minutes from the airport. Check in was fast and easy. £5 to park the car overnight. It’s on the same road as the silver carpark, so very convenient. Rooms are clean. Good bathroom, comfy beds in the twin room.
We found the room and service here excellent as usual with the brand but the breakfast and dining options were a bit disappointing. Holiday Inn breakfasts have always been something to look forward to, but sadly they seem to have downgraded the offering substantially. Though we were in rural West country there was nothing local, and the cheapest brands were used for condiments, jams, etc, with a tired cooked buffet (very poor quality sausages!) and no good fresh fruit etc. Don't think we don't notice this Holiday Inn!
This Christmas my wife, father-in-law and I stayed at the Bristol Airport Holiday Inn near our daughter’s house. On Boxing Day she came to visit us for breakfast before taking us out for the day. In early January she received a £100 parking ticket for her hour-and-a-half stay in the hotel car park. Not surprisingly the hotel contractors who run the cameras (Parking Eye) do not reply to letters and do not appear to have any valid appeal system for such unreasonable behaviour. After repeated threats of calling in the bailiffs, we have paid the fine. If you are searching for a location to pay £109.95 for breakfast in the Bristol area, you now know where to go. Alternatively try the Mendip Spring Golf Club, five miles away; 15 comfortable rooms, very friendly staff and a breakfast £100 cheaper (free parking)!!
Stay here often for business. It’s a good quality Holiday Inn, always clean and quiet plus the staff are lovely. Great menu. They do a shuttle to/from the hotel - just remember to phone to book it when you arrive! Ideal hotel for business.
This is our fourth stay at the hotel when travelling to/from Bristol airport. Well located, good value for money. Staff were coping very well and with good humour with a very late influx of stranded passengers owing to the airport being closed. Service at dinner was very good. The breakfast buffet was not as well organised/supplied as on previous visits, but we suspect that was a result of the unexpected influx of guests rather than an drop in standards. We would definitely stay there again.
We were flying from Bristol airport on Sunday morning so stayed at this hoitel overnight. The entire place was cold and bleak. So cold that I had to keep my coat on in the dining room. Food was very mediocre. Breakfast next morning was unbelievably bad. Bacon needed a hacksaw to cut it. Lovely man Ali went to the kitchen and brought out fresh bacon. When will hotels learn that bacon left for hours in a hot place is inedible. No help with the luggage,no shower cap, no sanitary bags. I have stayed here many times in the past and it was good.
We walked in the front door of the hotel for breakfast and first thing we did was ask Reception if their restaurant served non-guests. We were told it did...and we were told nothing else. What a good time it would have been for the staff member to request our car registration number! Apparently you have to register your car with reception to prove you have a right to park there....But no.... not a word! We ate and went on with our day. Eight days later we returned to America. Weeks later I received a parking fine of 100 GBP for parking in the Holiday Inn Bristol Airport car park...and then a summons to County Court for non -payment! I telephoned the hotel and was told that it was "too late" to cancel the court case (which is NOT true...I telephoned the County Court and was told a plaintiff can always cancel a suite before it is heard by the judge). If the GM doesn't know this, he should--- so I can only assume a lie was told to me. I now have a County Court Judgement in my name and a total of $250 to pay. For breakfast!! I told the General Manager of the hotel that I had the receipt and although his property hires Parking Eye and presumably as the client can request what he likes--- said there was "nothing he could do"--- his favorite phrase as it turns out. He stated that I should attend court and defend myself...but as I live in America this was not a helpful suggestion. I suggested he reimburse me but of course he was "unable to do so". He stated that there are many signs informing customers of the parking rules---but if that is so why are there so many Trip Advisor reviews from people having the exact same problem? Why wouldn't four English-speaking adults comply with the notice if we had seen it? Clearly the notification provided is inadequate-- and the fact that we were ticketed within an hour of our arrival further suggests that this is done on purpose as a revenue generator. For those of you in the same position, write to: Guest Relations IHG P.O. Box 30321 Salt Lake City UT 84130 or email: hi-guestrelations@IHG.com I for one am exhausted from being ripped off. Write to the top, not to the unhelpful hotel staff, and complain! Oh- and this hotel is no big thing... there are a dozen on the same road all alike.. Just stay somewhere else!
The hotel reception area was nice. The receptionist didn’t really seem to have a clue when we were checking in. We had prepaid for stay and car parking for a week. This seemed to confuse her. Also, she didn’t tell us to input our registration details into the iPad on reception, when I asked if we needed to do this she said no! Later on, another receptionist said we needed to do this! We asked for a wake up call, but they don’t do them. Yet when speaking to another receptionist, she gave us a wake up call!! We got to our room, our key didn’t work. Had to go back to reception! The room was nice, if a little dated. Carpet stains in some areas. Bed was comfy and the pillows were fab! No toiletries in the room, had to go back down to reception to ask for these. Again these should have been in the room. Bar area is small and the food menu limited. However, great price and simple transfer to Bristol hotel. Coming home and ringing for the transfer was ok (even though they thought we were checking in). The transfer was about 15 minutes from ringing. Over all good place for an overnight stay and nothing more.
Stayed for the one night before an early morning flight. Staff were very good and could not be faulted in any way. Room was just ok but during the night there was loads of noise from some A/C unit or other, this caused sleep issues so woke up very tired. Other than that not bad overhaul.
Well, I had better start with the positives.., 1. Nice staff - helpful, polite, and tried their best! Some needed a bit more training in how to be “in the service industry” but they tried at least! Maria (Spanish, on front desk) was the best by far. Good manner, and knows how to do her job properly. 2. Rooms - not a bad size. Beds comfortable, pretty well clean, but “tired” and carpets in rooms and throughout need a good steam clean. So do some of the armchairs. A comfortable pillow, which is so important if you want to get a good nights sleep. Sheets well ironed. 3. Location. Well, it’s the nearest of its type to the airport, apart from the new Hilton (actually AT the airport) and the twice hourly shuttle is quick. Which is why we booked this motel. ———————————————— Now the NEGATIVES. Oh dear.... 1. Kitchen Hygeine!! My food gave me some form of food poisoning and I was up all night with violent diaorrhea. A lot of money for food to make you unwell, and I only stayed so I could get a decent rest before my 6am flight. Had no sleep at all. Dreadful. Emailed reception and bookings today (it was last night that I was ill) and have heard nothing, Also logged it with night porter, so should have been contacted today as a priority. Nothing. Very bad. Might take this further. 2. Cleaning hygeine. The man who cleaned my room did his best.. but it was a bit of a shame that a huge trolley of dirty/soiled bed linen was left in the corridor all day and all evening.. plus scores of dirty food trays/empty cups & glasses outside rooms. Just scruffy and third rate. I did point it out to someone and by 4am the next morning the corridor was clear. 3. Personal hygeine. There is no easy way to say this and not offend, but a member of staff had the most terrible b.o. and that is not acceptable in a service industry. It was hard to take. 4. Food price For what you got (and I got violent food poisoning) it was an expensive meal at £27 for 2 salads , a side of fries and a watery espresso. 5. Coffee. I am a coffee snob. Please teach the waiting/bar/kitchen staff how to make decent coffee? I had two and both were awful. 6. Shuttle bus. At 4am in the morning loud pop music is not considerate! Neither is the (conceited) drivers manner in questioning my request to turn it off. He was a pretty ignorant young man. The only staff member who was not very polite. —————————————- That’s it. Needless to say, unless I receive a full apology and a full refund, I won’t be staying there again! And I’ll NEVER eat there!
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Fitness center
- 24-hour business center
Located in Wrington, Holiday Inn Bristol Airport is 2.9 mi (4.6 km) from University of Bristol Botanic Garden and within a 15-minute drive of Cheddar Gorge and Caves. This 80-room, 3-star hotel has free in-room WiFi along with a fitness center and a 24-hour business center. It's near the airport and also within a 30-minute drive of St. Mary Redcliffe Church and SS Great Britain.
This hotel is home to a bistro and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. English breakfast is offered for a fee each morning from 6 AM to 10 AM.
The 80 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free local calls. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer hair dryers. Safes, ironing boards, and desks are also standard.
At Holiday Inn Bristol Airport, guests have access to a fitness center, free WiFi in public areas, and 2 meeting rooms. If you drive, self parking is GBP 5 per night, or you can take advantage of the airport shuttle at scheduled times for GBP 4.00 per person one way. The front desk has multilingual staff that can help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.
Reviews from Trip Advisor
66% of guests recommend this hotelTotal of 897 reviews