Clifton Hotel2.0 out of 5.0
Recent guest reviews
We arrived after booking late. Check in was fine till I eventually got to my room and the door was locked from the inside. I returned to reception to inform the receptionist that the key didn’t work in the door “ follow me because I can assure you it does “ was her reply. When she realised it didn’t she returned to reception to get the master key. This didn’t work so maintenance was called to open our door. The receptionist informed us we would receive a complimentary breakfast for the bother. Following morning on check out i was charged £10 for complimentary breakfast and £18 for the car park which was only £8. I returned to reception to be told I’d be refunded £10 for the parking over charge, the breakfast was still getting charged. After explaining I didn’t want breakfast and it was a gift after the previous nights carry on the head receptionist said that wasn’t the case. This soon got resolved by another receptionist who was really nice. I was then informed I’d lost the room key after giving it to the girl at breakfast. “ you Havnt and if you don’t return it we have a problem “! Lovely, I informed her I’d gave it to the girl at breakfast and I hadn’t lost it, her reply “ not my fault you got beat last night “!!! I informed the sarcastic member of staff I’m not interested in football and that jibe wouldn’t effect me or the fact I wanted a £20 refund back to my card. The nice receptionist informed her colleague that the key wasn’t a issue and she would find it. Appalling customer service by a member of staff. I have numerous staff that work all over the country and a few contracts in Bristol long term, this hotel won’t receive any more business from ourselves due to a arrrogant receptionist, well done.
Hotel is very basic even as a 2 Star... room are squashed & not very appealing.. I can never understand even though you stay in a 2 Star rooms can still be inviting with nice covers & curtains. In desperate need of outside painting... staff are always nice & polite though.
Very thoughtful touches in the room, such as the fresh fruit, the cafetiere (for brewing the supplied fresh coffee and loose-leaf tea), and extra-fluffy towels helped to make a stay in the Clifton Hotel very pleasant experience.
The staff are young, enthusiastic and helpful. My room had every feature you'd expect of a well-run hotel. I had a good sleep nights in all my nights. The breakfasts had good ingredients, eg Wilkin of Tiptree jams and marmalade. The hotel is licensed to sell wine.
My boyfriend and I lived in Bristol for 5 years . We just spend there a week visiting friends and family . The check in was fast and the lady was really lovely ( Maia ) .The only thing we didn’t like was the the breakfast finished so early and we didn’t know . We wanted to order some food so we went to the cafe in the lobby . The waiter was okish. The food on the other hand was awful . We ordered two sandwiches and there were cold , the bread was old and the bacon wasn’t cooked . So overall, the hotel 5* but the cafe 1*..
This was our first time away in Bristol and was initially hesitant in going to stay at the Clifton with the reviews. However after booking an exectutive double room with breakfast included AND tickets to go and see Bristol Zoo the final bill came in at just under £190 which I felt more than satisfied with given we were staying over a Saturday and Sunday night. I had a few emails back and forth to reception and Hannah was very helpful, infomring us there would be a party on a Saturday night and even offered us a discounted room upgrade which we were very happy to take. Sods law we ended up in a room right next to elevator and its opening and shutting kept us awake at night... The room itself was perfectly clean the only thing it was lacking was a nice bath (cannot have it all I know!). Well thought out tea and coffee making facilities and a fan in the room which was essential for the heat wave we experienced. Maia on reception was an absolute gem going out of her way to run down the street to find our zoo tickets that were with another of their sister hotels, having run out at the Clifton. She did everything in her power to make our stay a good one and it was much appreciated. In short you get what you pay for, booking direct with them was by far the best option and look closely at the deals they have on the website.
Really friendly fun vibe at this hotel- they were helpful with lending me an ironing board and iron. I stayed on a Fri night and there was quite loud music in the bar below the hotel but it stopped at midnight so didn't bother me. Only a few mins from Whiteladies Road where there are loads of brunch places and cafes. The staff were nice too, let me keep my bike in reception for a bit.
We stayed for 4 nights.Found hotel staff exceptionally kind and welcoming.Good value and standard for a 2 star hotel.Frequent bus service to centre, station and to Clifton if you do not feel like walking.Opposite Bristol Lido.
GPB200 for two night with no breakfast. I expected a minimum3 Star hotel. I was left wanting. The first room: The windows were prevented from closing . so on the ground floor I heard every traffic and street noise. The shower only had cold water operating. I was tired so I let it go. Next day the shower had not been fixed so I changed rooms. This time ground floor next to their bar with a live music night so the room was booming with noise. They moved me again to a higher floor and I slept with my headphones on! All rooms were classed as "double". at 3m x 3m these rooms and beds could not be classed as double. If I had been with my wife, we would have needed to move hotel. Indeed, two ladies were on the second night trying desperately to get their money back as they could just not fit on their bed. If you have two suitcases, then you can only open them on the bed as there is so little floorspace. This is a disgusting ripoff for such tiny old and run down rooms. Please see the rooms before you hand over any money. I went via booking.com so they already had my credit card number. The staff were trying to be helpful but lacked empowerment by the management. English hotels such as these should be a thing of the past. Sadly , they are still managing to hang on.
The bedroom was very small, even though I wrote some weeks before to specifically ask for two people. Moreover, the room was located on the ground floor, then very noisy in the early morning. Except for these two points, I enjoyed this place and the vicinity to the city center.
- Walking distance to University of Bristol and Bristol City Museum and Art Gallery
- Free WiFi in rooms and public areas
- Onsite dining
- Laundry facilities
Clifton Hotel places you within a 15-minute stroll of popular sights such as University of Bristol and Bristol City Museum and Art Gallery. This 59-room hotel welcomes guests with conveniences like a restaurant, a coffee shop/café, and free in-room WiFi. It's in central Bristol and also close to Cabot Tower and Bristol Cathedral.
Enjoy a bite to eat at Racks Bar and Kitchen, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 7 AM to 10 AM.
An LCD TV comes with digital channels, and guests can stay connected with free WiFi. Other standard amenities include a coffee maker and a hair dryer.
Clifton Hotel features free WiFi in public areas, coffee in a common area, and a terrace. Self parking is offered for GBP 8 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. This hotel also has laundry facilities.
Reviews from Trip Advisor
35.0% of guests recommend this hotelTotal of 70 reviews