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Mercure Brisbane Garden City

4.0 star property
Hotel with free parking, a quick walk to Westfield Garden City Shopping Mall

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Photo gallery for Mercure Brisbane Garden City

Terrace/patio
Exterior
Standard Room, 2 Twin Beds | Premium bedding, in-room safe, desk, laptop workspace
Meeting facility
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Housekeeping
  • Room service
  • 24/7 front desk
  • Kitchen
  • Laundry

Explore the area

View in a map
18 Macgregor St, Upper Mount Gravatt, QLD, 4122
  • Place, Westfield Garden City Shopping Mall
    ‪5 min walk‬
  • Place, Griffith University Nathan Campus
    ‪4 min drive‬
  • Place, The Gabba
    ‪10 min drive‬
  • Airport, Brisbane, QLD (BNE)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.2 out of 10
Very good
(14 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds

9.0 out of 10
Wonderful
(9 reviews)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

8.0 out of 10
Very good
(10 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed (Accessible Room)

7.4 out of 10
Good
(3 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

Standard Triple Room, 3 Twin Beds

  • 269 sq ft
  • Sleeps 3
  • 3 Twin Beds

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About the neighborhood

Brisbane

Located in Upper Mount Gravatt within a short walk of Westfield Garden City Shopping Mall, Mercure Brisbane Garden City is within a few miles (5 km) of other popular sights such as Griffith University Nathan Campus. This 4-star hotel has 120 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Westfield Garden City Shopping Mall - 5 min walk - 0.3 miles
  • Queensland Sport and Athletics Centre - 4 min drive - 2.2 miles
  • Griffith University Nathan Campus - 4 min drive - 2.4 miles
  • The Gabba - 10 min drive - 7.8 miles
  • XXXX Brewery - 14 min drive - 10.4 miles

Getting around

  • Brisbane Fruitgrove Station - 6 min drive
  • Brisbane Airport (BNE) - 26 min drive

Restaurants

  • ‪Oliver Brown - ‬11 min walk
  • ‪The Coffee Club - ‬12 min walk
  • ‪HEYTEA - ‬9 min walk
  • ‪Mrs. Fields - ‬11 min walk
  • ‪Foster & Black - ‬11 min walk

About this property

Mercure Brisbane Garden City

Hotel with free parking, a quick walk to Westfield Garden City Shopping Mall
Guests of Mercure Brisbane Garden City enjoy free WiFi in public areas, a meeting room, and express check-in. There's free parking if you drive. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Additional amenities include a terrace, laundry facilities, and a water dispenser.
Guests can expect free WiFi and 38-inch Smart TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Kitchenettes, sitting areas, and coffee makers are also standard. Housekeeping is available on request.

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Front of property

The Glen Hotel & Suites

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
9.6 out of 10, Exceptional, 734 reviews
$132 nightly
The price is $145
Nov 9 - Nov 10
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AUD 27.50 per person
  • A restaurant
  • Snack bar/deli

Family friendly

  • Dining table
  • In-room crib
  • In-room kitchenette
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 38-inch smart TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Kitchenette
  • Mini-fridge

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 40.00

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for AUD 50.0 per stay
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AUD 27.5 per person
  • Late check-out fee: AUD 40.00 (subject to availability)
  • Rollaway bed fee: AUD 50.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses eco-friendly cleaning products.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Free in-room WiFi has a 4-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Travelodge Garden City Hotel Upper Mount Gravatt
Travelodge Garden City Upper Mount Gravatt
Mercure Brisbane Garden City Hotel
Travelodge Hotel Garden City Brisbane
Mercure Brisbane Garden City Upper Mount Gravatt
Mercure Brisbane Garden City Hotel Upper Mount Gravatt

Frequently asked questions

Is a free cancellation option available at Mercure Brisbane Garden City?

Mercure Brisbane Garden City provides free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What is there to do within easy reach of Mercure Brisbane Garden City?

This hotel is situated in Upper Mount Gravatt within a short 5-minute walk of Westfield Garden City Shopping Mall. You'll also find Queensland Sport and Athletics Centre and Westfield Carindale within a short drive.

Is parking available on site at Mercure Brisbane Garden City?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Mercure Brisbane Garden City have a casino?

No, Mercure Brisbane Garden City doesn't have a casino.

Is there an indoor pool at Mercure Brisbane Garden City?

No, there is no indoor pool at this hotel.

Is Mercure Brisbane Garden City good for couples?

Amenities that appeal to couples at this hotel include a kitchenette, around-the-clock room service, and premium bedding.

Are there hot tubs at Mercure Brisbane Garden City?

No, this hotel doesn't have a spa tub.

Does Mercure Brisbane Garden City feature a restaurant that includes a breakfast menu?

Yes, Mercure Brisbane Garden City serves buffet breakfast each morning for a surcharge from its restaurant.

Does Mercure Brisbane Garden City allow pets to stay for free?

No, pets aren't allowed at Mercure Brisbane Garden City though service animals are welcome.

Does Mercure Brisbane Garden City have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Mercure Brisbane Garden City?

The closest major airport to Mercure Brisbane Garden City is Brisbane Airport (BNE), which is 17.6 mi away (26 minutes by car).

Are there rooms with balconies at Mercure Brisbane Garden City?

No, there aren't any guestrooms with balconies at Mercure Brisbane Garden City.

Mercure Brisbane Garden City Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 371 out of 1000 reviews
Rating 8 - Good. 432 out of 1000 reviews
Rating 6 - Okay. 124 out of 1000 reviews
Rating 4 - Poor. 51 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Eileen

Disliked: Cleanliness, staff & service, property conditions & facilities
It was really terrible.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
We were allocated a room for the disabled without being consulted.Nothing wrong with that except the hot water was luke warm. When we asked for a copy of the menu we were directed to Qcode .For our age this was not acceptable showing us the menu at the reception desk was not the answer.We are not entirely technological challenged but we found this rather difficult.When we did eventually get to the services section no menu came to light.We gave up and dined elsewhere
Stayed 3 nights in Jun 2025

8/10 Good

Glendon

Traveled with family
Liked: Cleanliness
Great staff. Clean. Convenient. Next to Westfield.
Stayed 5 nights in Jun 2025

10/10 Excellent

Lisa

Stayed 3 nights in Jun 2025

4/10 Poor

Sheree

Liked: Staff & service
Disliked: Cleanliness
I booked a Queen room on the website but was given a room for people with disabilities, the room had a very musty smell and the room was quite dusty and the bathroom floor was dirty. I tried to swap rooms but the hotel was fully booked so was unable. My room (120) was near the elevator and every time the elevator door opened or closed it made a loud squeaking sound - I could not sleep well because of this. Unfortunately my stay at the Mercure was not a pleasant one.
Stayed 1 night in Jun 2025

8/10 Good

Michael

Business traveler
Liked: Staff & service
Stayed 4 nights in Jun 2025

10/10 Excellent

Ben

Stayed 1 night in Jun 2025

10/10 Excellent

Luke

Liked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Joanne

Stayed 1 night in May 2025

8/10 Good

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Garden city shops, ample parking.
Stayed 1 night in May 2025

10/10 Excellent

Matt

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in May 2025

4/10 Poor

Deon

Business traveler
Disliked: Cleanliness, property conditions & facilities
on arrival I ordered room service at 710pm it arrived at 930pm after I had to chase it up at reception. the showers were dirty mold between the tiles and the soap jars fell off the wall during the night. the rooms were just made up but dirty dishes and old coffee/tea cups were just left like that. overall very poor!
Stayed 4 nights in May 2025

10/10 Excellent

YURIM

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Trevor

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Hopeless check-in if you are not computer savvy. Order for dining the same no help from staff. Some of the meal came and about 3/4 hr later asked about the rest and the received it a takeaway container. There were dirty serviettes left on our table. Very disappointed with staff
Stayed 1 night in May 2025

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Nice comfortable beds and pillows. Very clean.
Stayed 3 nights in May 2025

4/10 Poor

Ilana

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Disappointing

It was disappointing that the towels were all dirty on arrival and all of the soap, shampoo and conditioner pumps were empty. It's hard when you go away so seldomly. 😪 The staff were lovely but the cleaning staff kept hanging on the door trying to get us to church out early and we just wanted to enjoy the short time we had left
Stayed 1 night in Apr 2025

4/10 Poor

Suzanne

Stayed 3 nights in May 2025

8/10 Good

Kai

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good package bundle - hotel and car hire
Stayed 3 nights in Feb 2025

10/10 Excellent

STEPHEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 7 nights in Apr 2025

8/10 Good

Ramazan

Liked: Amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2025

2/10 Terrible

Nathan and Kylie

Disliked: Staff & service
Husband & daughter stayed 2 nights. in the neighbouring room a lady was loud
Stayed 2 nights in Apr 2025

8/10 Good

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Handy to shops

Handy to large Westfield shopping mall
Stayed 2 nights in Apr 2025

10/10 Excellent

Shraddha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was much better than I expected for the price. Neat and clean and great value for price.
Stayed 1 night in Apr 2025

6/10 Okay

Wahed

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Door has some issue when locking, telephone wasn’t working and water was coming off shower which made the bathroom wet most of the times Housekeeping was in 3 days, one day they entered our room without letting us know though we had quite valuables left in the room
Stayed 4 nights in Apr 2025

8/10 Good

Kate

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy to park. Rooms are small but fine for a night. Bathrooms need updating but otherwise a great stay.
Stayed 1 night in Mar 2025