Covid precautions excellent; staff curt and indifferent in interactions. Never heard of making a 24-hours appointment to have my room cleaned.
The onsite parking fee is outrageous. Also, the restaurant was closed and not advertised as such. There are no restaurants nearby and it was very inconvenient. I asked to speak with the hotel manager and while he called while I was out, he never followed up. I do not recommend this property.
This is my go to hotel whenever I am in Boston. Ease of the in and out is great. The parking cost are a bit high as there are not other parking options in the area so you are forced to pay this if you are not from the area and can shuttle in.
i attempted to cancel this stay and the hotel refused because i was a “no show” and still charged me, even though my reservation was canceled and a mystery 2nd reservation was created and never canceled.
The rooms are not quiet, you can hear your neighbors and people walking in hallways, especially in the front room, so if you have a family, people sleeping in front room will have not have a restful night.
The extra bed was great the location convenient The proce good. The parking despitenbeing convemient was pricy the check in was avg inhave had nicer welcomes tje bathroom. Had a faint smell of cigarette smoke deapite.being a no smoking room
The room was excellent and very comfortable. Check in was super pleasant, and the restaurant staff was really good for breakfast. The fitness facility was way better than a lot of other hotels and the elevators were fast and almost always available.
I needed to move my reservation one day and was declined due to using Orbitz according to Derick, the manager on duty. Derick took great pleasure in not working with me for being 15 hours late on the 5 day cancellation policy. So either Orbitz or Double will be fired from future bookings. Lost $313.14.
Gave us a one story room instead of the two story loft we booked despite we already paid more. Gave us free breakfast but honestly I don’t even need it, I’d rather have my loft
Great location, easy commute, clean, friendly staff...
Located in Allston, DoubleTree Suites by Hilton Hotel Boston - Cambridge is within a mile (2 km) of popular sights such as Boston University and Brighton Music Hall. This 308-room, 3.5-star hotel has a restaurant, an indoor pool, and a 24-hour fitness center.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start weekdays with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.
The 308 accommodations feature a separate bedroom. Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. MP3 docks, microwaves, and refrigerators are also standard.
Guests of DoubleTree Suites by Hilton Hotel Boston - Cambridge have access to an indoor pool, a 24-hour fitness center, and a spa tub. If you drive, self parking is USD 47.00 per day, and there's also a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include a rooftop terrace, free WiFi in public areas, and conference space.
Covid precautions excellent; staff curt and indifferent in interactions. Never heard of making a 24-hours appointment to have my room cleaned.
The onsite parking fee is outrageous. Also, the restaurant was closed and not advertised as such. There are no restaurants nearby and it was very inconvenient. I asked to speak with the hotel manager and while he called while I was out, he never followed up. I do not recommend this property.
Thank you for your feedback from your recent stay with us. We do apologize that our restaurants are closed due to COVID-19 and that you weren't aware of the status. Please contact any hotel directly if you have any questions or concerns with onsite amenities so you can have the appropriate information for your next stay. We do hope to have you as a guest again in the near future
Thank you for your feedback from your recent stay with us! We do hope to have you as our guest again in the near future!
This is my go to hotel whenever I am in Boston. Ease of the in and out is great. The parking cost are a bit high as there are not other parking options in the area so you are forced to pay this if you are not from the area and can shuttle in.
i attempted to cancel this stay and the hotel refused because i was a “no show” and still charged me, even though my reservation was canceled and a mystery 2nd reservation was created and never canceled.
The rooms are not quiet, you can hear your neighbors and people walking in hallways, especially in the front room, so if you have a family, people sleeping in front room will have not have a restful night.
The extra bed was great the location convenient The proce good. The parking despitenbeing convemient was pricy the check in was avg inhave had nicer welcomes tje bathroom. Had a faint smell of cigarette smoke deapite.being a no smoking room
Your five-star rating means everything to us, thank you! We look forward to welcoming you back.
The room was excellent and very comfortable. Check in was super pleasant, and the restaurant staff was really good for breakfast. The fitness facility was way better than a lot of other hotels and the elevators were fast and almost always available.
Thank you for visiting! We are grateful for your star-rating, please come back soon.
Thank you for your feedback from your recent stay with us. We apologize for the miscommunication on the 24 hour heads up for cleaning. Although this impacted your trip, we do hope to have you as our guest again in the near future!