citizenM Boston Back Bay
4.0 star property
Hotel with a restaurant, steps from Newbury Street
Choose dates to view prices
Photo gallery for citizenM Boston Back Bay
Reviews
9.49.4 out of 10
Exceptional
Popular amenities
- Bar
- Breakfast available
- 24/7 front desk
- Air conditioning
Explore the area
408 Newbury street, Boston, MA, 02115
- Fenway ParkPlace, Fenway Park8 min walk
- Copley SquarePlace, Copley Square13 min walk
- Boston UniversityPlace, Boston University2 min drive
- Boston, MA (BOS-Logan Intl.)Airport, Boston, MA (BOS-Logan Intl.)7 min drive
Room options
View all photos for Room, 1 King Bed
Room, 1 King Bed
9.09.0 out of 10
Wonderful
204 reviews
(204 reviews)
- 151 sq ft
- Sleeps 2
- 1 King Bed
View all photos for Room, 1 King Bed, City View
Room, 1 King Bed, City View
8.88.8 out of 10
Excellent
38 reviews
(38 reviews)
- 151 sq ft
- Sleeps 2
- 1 King Bed
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About the neighborhood
Boston
Located in Fenway–Kenmore, citizenM Boston Back Bay is adjacent to Newbury Street and within a 10-minute walk of other popular attractions like Northeastern University. This 399-room, 4-star hotel has a restaurant, a 24-hour gym, and free in-room WiFi.
What's nearby
- Hynes Convention Center - 5 min walk - 0.3 miles
- Northeastern University - 8 min walk - 0.5 miles
- Fenway Park - 8 min walk - 0.5 miles
- Copley Square - 13 min walk - 0.7 miles
- Boston University - 2 min drive - 1.4 miles
Getting around
- Hynes Convention Center Station - 1 min walk
- Boston Yawkey Station - 14 min walk
- Logan International Airport (BOS) - 20 min drive
Restaurants
- The Bebop - 3 min walk
- Dunkin' - 3 min walk
- Wendy's - 3 min walk
- Starbucks - 2 min walk
- Chicha San Chen 吃茶三千 - 1 min walk
About this property
citizenM Boston Back Bay
Hotel with a restaurant, steps from Newbury Street
CitizenM Boston Back Bay features a 24-hour gym, free WiFi in public areas, and coffee in a common area. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include a microwave in a common area, express check-in, and express check-out.
Guests can expect free WiFi and 43-inch LED TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. IPads, iPod docks, and refrigerators are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.
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Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
- Available in some public areas: Free WiFi and wired internet
Parking and transportation
- No onsite parking available
Food and drink
- Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
- A bar/lounge
- A coffee shop/cafe
- A restaurant
- Coffee and tea in common areas
Restaurants on site
- canteenM
Things to do
- 24-hour gym
- TV in common areas
Family friendly
- In-room refrigerator
Conveniences
- 24-hour front desk
- Luggage storage
- Shared microwave
- Water dispenser
Guest services
- Housekeeping (on request)
- Multilingual staff
Business services
- Coworking space
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Elevator (42 inch wide door)
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible gym
- Wheelchair-accessible lounge
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk (34 inches high)
- Wheelchair-accessible restaurant
More
- 1 building
- 14 floors
- At least 10% of profits reinvested in community and sustainability
- At least 80% lighting from LEDs
- Biodegradable coffee stirrers available
- Biodegradable drinking straws available
- Communal living room
- Comprehensive food waste policy
- Comprehensive recycling policy
- Double-glazed windows
- Eco-friendly cleaning products used
- Humane treatment of captive wild animals
- Local artist showcase
- Local culture and ecosystem education
- Locally-owned and organized tours and activities
- No plastic coffee stirrers
- No plastic drinking straws
- No plastic soft drink bottles
- No plastic water bottles
- Reusable cups
- Smoking not allowed
- Vegetarian breakfast available
- Vegetarian dining options
- Water dispenser usage encouraged
Room amenities
Bedroom
- Pillowtop mattress
- Premium bedding
Bathroom
- Free toiletries
- Hair dryer
- Hydromassage showerhead
- Private bathroom
- Shampoo
- Shower
- Soap
- Toilet paper
- Toothbrush and toothpaste (on request)
- Towels provided
Entertainment
- 43-inch LED TV with premium digital channels
- iPad
- iPod dock
Food and drink
- Refrigerator
More
- Air conditioning (climate-controlled)
- Bulk dispensers for toiletries
- Cleaning products are eco-friendly
- Desk
- Eco-friendly toiletries
- Energy-saving switches in guestrooms
- Heating (climate-controlled)
- Iron/ironing board
- Laptop workspace
- LED lighting
- Mobile key entry
- Phone
- Recycling
- Safe
- Water-efficient showers
- Water-efficient toilets
Policies
Check-in
Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available
Special check-in instructions
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Access methods
Staffed front desk
Pets
- This property doesn't allow pets
Children and extra beds
- One child 10 years old or younger stays free when using existing bedding
Property payment types
Important information
Optional extras
These fees and deposits will be charged at check-in, check-out, or the time of service.
- Fee for buffet breakfast: approximately USD 20 per person
- Late check-out fee: USD 69 (subject to availability)
This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
- Check-in: 2:00 PM
- Check-out: 11:00 AM
- Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.
We should mention
Details about charges, deposits, or other important information:
- This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- No parking is available onsite.
- This property accepts credit cards and debit cards. Cash is not accepted.
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- This property uses eco-friendly cleaning products.
- Onsite parties or group events are strictly prohibited.
- Onsite safety features include a carbon monoxide detector, a smoke detector, and a security system.
- Guests can access their rooms with a mobile device.
Additional information about polices, regulations, and more:
- Long-term renters welcome.
- Noise-free rooms can't be guaranteed.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Property is also known as
CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston
Frequently asked questions
Is free cancellation available at citizenM Boston Back Bay?
CitizenM Boston Back Bay offers free cancellation on some room rates. For specific requirements, look at the cancellation policy on our site.
How much does it cost to stay at citizenM Boston Back Bay?
As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at citizenM Boston Back Bay on Oct 5, 2025 start from $239.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What can I see near citizenM Boston Back Bay?
This hotel is situated in Fenway–Kenmore within a 10-minute walk of Newbury Street and The Shops at Prudential Center. You'll also find Fenway Park and Copley Square less than a mile away.
Will I be able to park at citizenM Boston Back Bay?
No, there isn't parking available at the hotel.
Does citizenM Boston Back Bay have a casino on the premises?
No, citizenM Boston Back Bay doesn't have a casino.
Will I find an indoor pool at citizenM Boston Back Bay?
No, there is no indoor pool at this hotel.
Is citizenM Boston Back Bay a good place to stay for couples?
Couples staying at this hotel will appreciate amenities like a pillowtop mattress and a hydromassage showerhead as well as a bar.
Does citizenM Boston Back Bay have a hot tub?
No, this hotel doesn't have a spa tub.
Does citizenM Boston Back Bay have a restaurant that serves breakfast?
Yes, citizenM Boston Back Bay serves buffet breakfast for a surcharge each morning at canteenM.
Will citizenM Boston Back Bay allow pets to stay free of charge?
No, pets aren't allowed at citizenM Boston Back Bay.
Are there connecting rooms at citizenM Boston Back Bay?
No, there aren't connecting guestrooms at this hotel.
How close is the airport from citizenM Boston Back Bay?
The closest major airport to citizenM Boston Back Bay is Boston, MA (BNH-Boston Harbor Seaplane Base), which is 8.9 mi away (18 minutes by car). Another top airport is Logan International Airport (BOS), which is located 9 mi away (20-minute drive).
Are there rooms with balconies at citizenM Boston Back Bay?
No, there aren't any guestrooms with balconies at citizenM Boston Back Bay.