See all properties

citizenM Boston Back Bay

4.0 star property
Hotel with a restaurant, steps from Newbury Street

Choose dates to view prices

Photo gallery for citizenM Boston Back Bay

Lobby lounge
Terrace/patio
Exterior
Interior detail
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk

Explore the area

View in a map
408 Newbury street, Boston, MA, 02115
  • Place, Newbury Street
    ‪1 min walk‬
  • Place, Hynes Convention Center
    ‪5 min walk‬
  • Place, Fenway Park
    ‪8 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(219 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, City View

8.6 out of 10
Excellent
(39 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
Exterior

Midtown Hotel

Back Bay
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available
7.4 out of 10, Good, 1,011 reviews
$123 nightly
The price is $143
Nov 23 - Nov 24
Total with taxes and fees
Midtown Hotel

About the neighborhood

Boston

Located in Fenway–Kenmore, citizenM Boston Back Bay is adjacent to Newbury Street and within a 10-minute walk of other popular attractions like Northeastern University. This 399-room, 4-star hotel has a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Newbury Street - 1 min walk - 0.1 miles
  • Berklee College of Music - 3 min walk - 0.2 miles
  • Hynes Convention Center - 5 min walk - 0.3 miles
  • Northeastern University - 8 min walk - 0.5 miles
  • Fenway Park - 8 min walk - 0.5 miles

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Wendy's - ‬3 min walk
  • ‪The Bebop - ‬3 min walk
  • ‪Dunkin' - ‬3 min walk
  • ‪Chicha San Chen 吃茶三千 - ‬1 min walk
  • ‪Starbucks - ‬2 min walk

About this property

citizenM Boston Back Bay

Hotel with a restaurant, steps from Newbury Street
CitizenM Boston Back Bay features a 24-hour gym, free WiFi in public areas, and coffee in a common area. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include a microwave in a common area, express check-in, and express check-out.
Guests can expect free WiFi and 43-inch LED TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. IPads, iPod docks, and refrigerators are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

Similar properties

Deluxe Room, 2 Double Beds (Bath in Room) | 1 bedroom, premium bedding, down comforters, pillowtop beds
The Revolution Hotel
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 2,256 reviews
$113 nightly
The price is $132
Nov 23 - Nov 24
Total with taxes and fees
The Revolution Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses eco-friendly cleaning products.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and a security system.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

Frequently asked questions

Is free cancellation available at citizenM Boston Back Bay?

CitizenM Boston Back Bay offers free cancellation on some room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at citizenM Boston Back Bay?

As of Nov 18, 2025, prices found for a 1-night stay for 2 adults at citizenM Boston Back Bay on Dec 17, 2025 start from $142.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near citizenM Boston Back Bay?

This hotel is situated in Fenway–Kenmore within a short 11-minute walk of Fenway Park and also 14 minutes on foot from Copley Square. You'll also find Newbury Street and Copley Place less than a mile away.

Is there parking available at citizenM Boston Back Bay?

No, there isn't parking available at the hotel.

Does citizenM Boston Back Bay have a casino on the premises?

No, citizenM Boston Back Bay doesn't have a casino.

Will I find an indoor pool at citizenM Boston Back Bay?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at citizenM Boston Back Bay?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress and a hydromassage showerhead as well as a bar.

Are there hot tubs at citizenM Boston Back Bay?

No, this hotel doesn't have a spa tub.

Does citizenM Boston Back Bay have a restaurant that serves breakfast?

Yes, citizenM Boston Back Bay serves buffet breakfast for a surcharge each morning at canteenM.

Will citizenM Boston Back Bay allow pets to stay free of charge?

No, pets aren't allowed at citizenM Boston Back Bay.

Does citizenM Boston Back Bay have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from citizenM Boston Back Bay?

The closest major airport to citizenM Boston Back Bay is Boston, MA (BNH-Boston Harbor Seaplane Base), which is 8.9 mi away (18 minutes by car). Another top airport is Logan International Airport (BOS), which is located 9 mi away (20-minute drive).

Are there rooms with balconies at citizenM Boston Back Bay?

No, you won't find guestrooms with balconies at citizenM Boston Back Bay.

Reviews

citizenM Boston Back Bay Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 1560 out of 2033 reviews
Rating 8 - Good. 309 out of 2033 reviews
Rating 6 - Okay. 100 out of 2033 reviews
Rating 4 - Poor. 31 out of 2033 reviews
Rating 2 - Terrible. 33 out of 2033 reviews

Reviews

10/10 Excellent

LATICIA, Boston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, amazing view, I really enjoyed stay. And will definitely be returning.
Stayed 2 nights in Nov 2025

10/10 Excellent

william

Stayed 6 nights in Oct 2025

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very comfy bed with amazing window views. Loved how the T was right outside.
Stayed 3 nights in Oct 2025

10/10 Excellent

AMY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and perfect location. The staff was all helpful and responsive. The only complaint o can think of is the lack of non-metered parking options but that is a Boston thing. There are plenty of parking garages in the area
Stayed 1 night in Jul 2025

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 2 nights in Sep 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Iliana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the fun design to the fully tech-enabled room, I can’t say enough about the level of detail with CitizenM. Everything was well thought out and created a wonderful stay. Highly recommend the hotel and area restaurants.
Stayed 2 nights in Aug 2025

10/10 Excellent

Mindy, Salem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Faaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
From checking in to checking out, the staff was amazing. The receptionists and bar attendants (chef kiss) awesome. Helpful. Friendly. Just all around amazing and what you want in a hotel. I will be back and staying at more CitizenM hotels.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Concept

Beautiful, efficiently designed modern themed hotel with restaurant, bar and lovely work area.
Stayed 2 nights in Jun 2025

10/10 Excellent

Janet, Bend

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but efficient rooms. Great area.
Stayed 3 nights in May 2025

10/10 Excellent

Keval

Stayed 2 nights in Aug 2025

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities

Mixed feelings

The stay was fine. This hotel seems to be targeted at youth. We noticed we were like 25 years or more older than everyone else. The room was small and the bed took up half with only one side exposed for entry. This can be extremely difficult for folks as they age or anyone with back issues or other mobility problems. That being said, we got a great nights sleep on the bed. The room is technologically run. It has some fun features but that’s only when it works. Any hiccup can be confusing and frustrating. Controlling the TV was not fun… It would have to be the right circumstances for us to choose CitizenM again.
Stayed 2 nights in Aug 2025

8/10 Good

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we expected from CitizenM. The only issue is elevators. They reserve the two back elevators for the roof bar and send guests away to the front ones, so wait is usually lengthy.
Stayed 6 nights in Aug 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Small, modern hotel convenient to shopping, dining and transportation. The rooms are quite small with a small sink/vanity out in the open and separate from an enclosed toilet/shower combo. The iPad controls your tv (didn’t work for us), lights and curtains. I woke up early and got ready in the dark to not wake my husband. We only stayed for 3 nights so it was fine. Friendly workers. You need to ask for your room to be cleaned as they are environmentally friendly. I’d stay again for a short get-away!
Stayed 3 nights in Aug 2025

8/10 Good

Katherine

Stayed 1 night in Jul 2025

10/10 Excellent

Nate

Stayed 4 nights in Aug 2025

10/10 Excellent

Scarlet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Aug 2025

10/10 Excellent

Carl

Liked: Cleanliness
Stayed 7 nights in Aug 2025

10/10 Excellent

Gregory

Stayed 1 night in Apr 2025

10/10 Excellent

levon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great patio and lobby. I highly recommend!
Yummy pizza!
Stayed 2 nights in Aug 2025

6/10 Okay

Virginia

Liked: Cleanliness, property conditions & facilities
Staff was OK but mostly unhelpful
Stayed 2 nights in Aug 2025

10/10 Excellent

Owen

Stayed 1 night in Aug 2025