NH Collection Bogotá Hacienda Royal3.5 out of 5.0
Recent guest reviews
What a great hotel! Really good location and comfy room, but most of all - excellent service. A special shout out to Thomas who was just amazing. Will definitely stay here again :) Highly recommend it. Really good comfy, quiet, clean room with fabulous view. :)
Stayed at the hotel with my family in December. The stay was very comfortable and the service was excellent and professional (especially Tomas and Laura at the front desk). We dined one night at the restaurant and the food was excellent as well. Keep it up
Dear All, My family's and I experience was amazing. From Carolina the gentle and kind general manager to the fine and awesome help from Yohnny, Eder, Carlos, Pedro, Edwin, Laura, Tomas, Tathiana, Erik, Elena and Christian. You all made my stay at the hotel a great experience. I would greatly recommend this hotel for its many ammenities and perks. The hotel is located in a great place called Usaquen, with a beautiful park in front to walk or even run. The fair is very close by and you can have a real Colombian experience. Finally, having the Mall next to the hotel is one great perk. I highly recommend this hotel.
We spent one night here and had a great time, they put up a nice crib for our baby and we all had a great night's sleep after exploring Usaquen. You're walking distance to a lot of great restaurants and shops. The view from the balcony is great. The staff was very hospitable and allowed us to check in early.
We moved to Bogota and as our apartment was not ready we lived in the NH for a month. The staff became family. They were so helpful and friendly. The complimentary breakfast is amazing. The hotel is close to the center of Usaquen with many quaint stores and restaurants close by.
I have been staying at this Hotel for years , love it for many reasons. Customer Service here is amazing and I have to say that Mr Edwin at the Front Desk is the best. He acknokedge you everytime you walk by the lobby , he always helped me with any kind of information I need. If he doesn’t know it at the time , he’ll get back to you or find a way to get it for you. Always taking care of customers with a smile , that really makes me feel at home. I trully recomend this hotel 100%.
Every time I stay here Edwin Vera goes above & beyond for me & my team. He is always respectful & attention to detail. Hotel is in a great location but the workout room needs to be renovated & updated as well as the phone system in the rooms. None of the phones in the rooms worked properly during my last stay.
I have stayed at this hotel numerous times and they never disappoint. The staff is extremely friendly and provides great customer service. Also they have a spa in the hotel and the breakfast is quite good. I was waited on this trip by Ana and I have to commend her for excellent service. Not only was she very approachable but did a wonderful job and made my breakfast even better. Thanks for being such a great waiter Ana.
The service in this hotel is what makes the difference. On my last visit I fell sick. The whole staff was extremely helpful and didn't leave me alone in this uncomfortable situation. I don't have enough space here to detail all the support I got, I was really thankful for their honest interest and help. A special thanks goes to Ms. Ana Parra from the restaurant, who was so kind with me, as well as Ms. Carolina, the Hotel Manager, who approved without hesitating a late check-out for me, even though the hotel was full. As well as other staff members, including Elber, and the concierge who went to the Pharmacy to buy some medicines for me. I travel all over the world, and I have seen all types of hotels, but to be honest, I have rarely experienced such a dedicated, genuine, and honest service as here. Congratulations to all and keep up the good work. I look forward to seeing you again sometime soon.
It was my first time in this hotel and wanted to explore the city. A gentlemen named Elber that works at the hotel gave great info about areas to explore and where to buy local items. I recommend this place to anyone.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
NH Collection Bogotá Hacienda Royal places you next to Hacienda Santa Barbara Mall and within a 10-minute walk of Usaquén Flea Market. This 3.5-star hotel has 82 guestrooms and offers conveniences like a restaurant, a full-service spa, and a 24-hour health club. Also close to this Bogota hotel are World Trade Center and UniCentro.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is available for a fee.
All of NH Collection Bogotá Hacienda Royal's 82 rooms are air-conditioned and have an array of amenities, including sofa beds, refrigerators, and minibars. Guests can expect to find free WiFi and LCD TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include espresso makers, free bottled water, and laptop-compatible safes.
Guests staying at NH Collection Bogotá Hacienda Royal enjoy access to a full-service spa, a 24-hour health club, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 45.000 per vehicle one way. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Other amenities at this spa hotel include 4 meeting rooms, conference space, and a 24-hour business center.
Reviews from Trip Advisor
87% of guests recommend this hotelTotal of 437 reviews