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Hotel Carlton

5.0 out of 5.0

Recent guest reviews

We went to Bilbao for 4 days of a Spanish trip. After researching different hotels on TripAdvisor decided to stay at the Carlton. The hotel is well placed to walk to all of the major attractions , the old town, and shopping in the center Bilbao. It is an iconic building, which is currently undergoing renovations, but is quiet, and all services are offered. The hotel on the beautiful Plaza Moyua. The interior of the hotel is classic and beautiful. With a large sweeping stair case and a lounge which is not to be missed with it’s spectacular stain glass ceiling! Even if you are not staying at the Carlton, a few minutes to visit the hotel and see the ceiling and lounge is worth while. A great place for a coffee or tea and get out of the rain. The room we have is lovey, large and beautiful views of the Plaza. The bath is a bit out date. The shower is very good with plenty of hot water and very good water pressure. The bed is extremely comfortable, and there is a full couch and two arm chairs in the room. The room is also spotlessly clean. A little dated, but that only adds to the charm! The staff has been very helpful. Ivan, at the front desk has been particularly helpful, and given a great deal of insight to the area, and general information that has made our stay here a pleasure. If you are looking for to stay in a 5 Star hotel, with a beautiful spacious room, gorgeous views, and close to the Guggenheim, the river, the Maritime Museum, or simply a stroll in Bilbao beautiful parks, the Carlton is the one of the best choices!

Very nice and friendly welcome, in French of English, with good advice to find restaurants in the area. Even though this is a classic 1926 hotel and a very elegant central destination for Bilbao, we had an excellent rate for two bedrooms with all the classic international accomodation. Quiet, spacious rooms, very modern bathroom (water can be very hot!!), good wifi and first class bedding. On this closed religious Holiday, we had room service food which was very good! The next morning, the now very popular format of the all-you-can eat self-serve buffet breakfast is absolutely spectacular here: real fresh orange juice, any choice of breakfast concept (German cheese and ham, French croissants, Italian cafe, eggs and cereals, fresh fruit), included in the stay. Ten-minute walk from everything (museums, shops...)

After a long trip you arrive at a 5 star hotel with 2 large suitcases and hand luggage. Steps to the grand entrance, but no bell boy to give you a hand with your luggage. The reason why I rated the Carlton 3 stars (so far very generous) is that the poor lady at the reception was very friendly. Since there was no one to help me with my luggage, I asked her for a room close to the elevator. Which she very happily did. I entered my room and had some work to do. Being tired, I wanted to get out of my clothes and wanted to take a shower and work in my bathrobe.NO BATHROBE. Are you serious? There must be better hotels in this beautiful city

Hotel Carlton building is an impressive landmark in Bilbao. It is located in the centre where you can find beautiful classic buildings, ample shopping places, restaurants and bar. Carlton is classic style luxurios with large neat and clean rooms and big tubbed bathroom seperated from the toilet by a door. Staff was nice and polite. Unfortunately, mine was a short night stay and was travelling next day early morning so I missed the breakfast so cannot comment more on the hotel.

Had a three night stay at the Carlton for a citytrip to Bilbao. Sure this might be on the high end of the price scale, but it's well worth the money. Great rooms, great breakfast and most important (to me) a great gym. Atmosphere might be a little poshy and classy, but it's smack-dead in the middle of Bilbao, with all hotspots (Guggenheim, Casco Viejo) within 15 minutes walking distance.

I stayed here for two nights and enjoyed the excellent location of the hotel. All blocks and streets around the hotel are nice to walk through with shops, bars and restaurants. The hotel room was big and comfortable. Breakfast is perfect and Carlton has an impressive lounge where you can easily plan meetings.

This hotel is right in the heart of city centre. All sights are on walking distance, and a metro station is almost in front of the hotel. Unloading the car is a bit of an issue when it is busy, and when the parking is full, you need to go to a garage down the road (not very far away, but still not the most convenient way of arriving). We had a room on the third floor at the end of a corridor, on a tiny inside court and no adjoining room (but a service corridor). Very quiet, but a little bit dark due to two small windows. I nevertheless prefer this a lot above street noice. The room is large, has a good comfortable bed, two chairs and table and a desk. The bathroom has a bath (shower in the bath), two sinks and a separate toilet. We did not use breakfast, so cannot comment on it. The gym is not big, but has quit a lot of equipment. The spa is not very big, but is very clean. I can recommend a stay here.

They had secure parking for my bike, cost 13 euros. I used the gym, it's a decent size as hotel gyms go, all the basics but lacking a treadmill. The hotel is old, and shows it, needs a refurb soon. My room was nice, very big, but I didn't get the king size as I requested, but the single beds were big enough. The room lacked air conditioning, had only heater mode available. My room was very hot, and I had to open the window out to the noisy street to get some air in. But couldn't sleep in that racket, so I closed it and sweated my way through the night in stead. Location is very central.

It seems it was a grand hotel in an earlier age, but it hasn't fully kept up. Many nice aspects to it, and the bathrooms have been nicely updated. But service at front desk and the breakfast was all a bit lacking. Good location overall, maybe 10 min walk from Guggenheim and river, and there are a couple small supermercados near to get snacks.

Nice hotel in a very nice location in the center of Bilbao. Quite big rooms and very clean. Close to the underground, good restaurants and Guggenheim museum. Great service and friendly staff. Good value for money.

Plaza Federico Moyua 2 Bilbao Vizcaya

Hotel highlights

  • Walking distance to Plaza Moyua and Guggenheim Museum Bilbao
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Abando, Hotel Carlton is adjacent to Plaza Moyua and within a 10-minute walk of other popular attractions like Bilbao Fine Arts Museum. This 142-room, 5-star hotel welcomes guests with a restaurant, free in-room WiFi, and a fitness center. Also close to this Bilbao hotel are Guggenheim Museum Bilbao and Santiago Cathedral.


Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served each morning for a fee.


All of Hotel Carlton's 142 air-conditioned rooms provide minibars, free newspapers, and safes. LCD TVs come with satellite channels, and free WiFi keeps guests connected. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. In-room massages are available, and other amenities include phones and desks.

Property features

At Hotel Carlton, guests have access to a fitness center, a sauna, and free WiFi in public areas. Valet parking is offered for EUR 27.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include conference space, a business center, and free newspapers.

Room options

Superior Double Room

King 1 | Twin 2 | Sleeps 2

Double Room Single Use

Full 1 | Twin 2 | Sleeps 1

Superior Double Room Single Use, 1 Double or 2 Twin Beds

Full 1 | Twin 2 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 1001 reviews