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Hotel Carlton

5.0 out of 5.0

Recent guest reviews

Location is good. Atmosphere of old fashion palace is nice even if the behavior of the employees is not in line with this spirit. Room is big. That’s all for the positive. I heard noisy party during the evening on the ground floor even if I was on the second one. Doors inside the room are extremely noisy and need lubricant, bath/shower is at the level of a 2 stars hotel and even if the bed is huge, the mattress is too hard. Add the difficulty to find the entrance of the parking and the price (28€/night!!) not indicated anywhere and you will have a taste of my journey.

My friends and I stayed in this hotel for one night last week. What a wonderful place! Even though the hotel is renovating the facade, (this worried me at first), you notice nothing and the staff is most accommodating and friendly. The hotel is a typical, classically old building and has a wonderful atmosphere reminding you of the past. But once you arrive in your room, you enter a lovely, very modern and large room with every amenity you need. Bed and linen is lovely and the breakfast is superb! For me this is the place to be, Guggenheim and restaurants in walking distance.

We had two rooms at the hotel - beautiful building right in the middle of the main shopping area and close to restaurants and bars. We stayed because it was a 5 star hotel - the rooms were spacious, clean and comfortable but the service left much to be desired. This was the same throughout the hotel with the staff looking quite unhappy and not very customer focussed. This could be a great hotel but during our visit it wasn’t and I wouldn’t recommend a stay.

We chose our stay here for the name and room description. When we arrived we found the building completely enveloped in scaffolding and plastic due to the renovation works that are on-going, shame we hadn’t been informed before. The head receptionist welcomed us friendly, behind him a girl with no name tag, no idea id she was on a learning session or if from an auditing company. No smile on her face at any moment. We had booked a room with 1 large bed and landed in one with 2 beds so we promptly go back down to reception to male our point. The smiling head receptionist apologises and starts sorting things out. The grumpy girl stares at us and my wife asks her “what about a smile?”. No reaction. We get to our room with the right bed, outside workers are going full blast on the renovation works, very noisy and no intimacy. The bell boy does a top marks job delivering us all our luggage and explaining all the logistics details. When we return after dinner we hear piano music, but discover it’s from the loudspeaker system, no piano-bar @ Carlton’s ... Check-out is ok, car delivered promptly with our luggage. Management needs to look into things here, the name brings expectations that only the lower level employees deliver ( and they do an excellent job). 5 stars? Not even 3 currently. Pity.

We really enjoyed staying at this hotel. It is rather centrally located and with just a short walking distance to the old town and to Guggenheim museum. The standard of the whole hotel is high and it is beautifully decorated in a classic style. The room was spacious and well equipped. The breakfast was plentiful and will meet all your preferances. And don't forget to visit the hotel's excellent restaurant when you are staying at the hotel!

Great location but the room had such a tiny interior window making our stay somber and depressing. Also, at booking time I was not informed of extensive building work outside perhaps it is why they had no rooms with larger windows, but they should have informed us. Didn't feel it was a good value for money.

We went to Bilbao for 4 days of a Spanish trip. After researching different hotels on TripAdvisor decided to stay at the Carlton. The hotel is well placed to walk to all of the major attractions , the old town, and shopping in the center Bilbao. It is an iconic building, which is currently undergoing renovations, but is quiet, and all services are offered. The hotel on the beautiful Plaza Moyua. The interior of the hotel is classic and beautiful. With a large sweeping stair case and a lounge which is not to be missed with it’s spectacular stain glass ceiling! Even if you are not staying at the Carlton, a few minutes to visit the hotel and see the ceiling and lounge is worth while. A great place for a coffee or tea and get out of the rain. The room we have is lovey, large and beautiful views of the Plaza. The bath is a bit out date. The shower is very good with plenty of hot water and very good water pressure. The bed is extremely comfortable, and there is a full couch and two arm chairs in the room. The room is also spotlessly clean. A little dated, but that only adds to the charm! The staff has been very helpful. Ivan, at the front desk has been particularly helpful, and given a great deal of insight to the area, and general information that has made our stay here a pleasure. If you are looking for to stay in a 5 Star hotel, with a beautiful spacious room, gorgeous views, and close to the Guggenheim, the river, the Maritime Museum, or simply a stroll in Bilbao beautiful parks, the Carlton is the one of the best choices!

Very nice and friendly welcome, in French of English, with good advice to find restaurants in the area. Even though this is a classic 1926 hotel and a very elegant central destination for Bilbao, we had an excellent rate for two bedrooms with all the classic international accomodation. Quiet, spacious rooms, very modern bathroom (water can be very hot!!), good wifi and first class bedding. On this closed religious Holiday, we had room service food which was very good! The next morning, the now very popular format of the all-you-can eat self-serve buffet breakfast is absolutely spectacular here: real fresh orange juice, any choice of breakfast concept (German cheese and ham, French croissants, Italian cafe, eggs and cereals, fresh fruit), included in the stay. Ten-minute walk from everything (museums, shops...)

After a long trip you arrive at a 5 star hotel with 2 large suitcases and hand luggage. Steps to the grand entrance, but no bell boy to give you a hand with your luggage. The reason why I rated the Carlton 3 stars (so far very generous) is that the poor lady at the reception was very friendly. Since there was no one to help me with my luggage, I asked her for a room close to the elevator. Which she very happily did. I entered my room and had some work to do. Being tired, I wanted to get out of my clothes and wanted to take a shower and work in my bathrobe.NO BATHROBE. Are you serious? There must be better hotels in this beautiful city

Hotel Carlton building is an impressive landmark in Bilbao. It is located in the centre where you can find beautiful classic buildings, ample shopping places, restaurants and bar. Carlton is classic style luxurios with large neat and clean rooms and big tubbed bathroom seperated from the toilet by a door. Staff was nice and polite. Unfortunately, mine was a short night stay and was travelling next day early morning so I missed the breakfast so cannot comment more on the hotel.

Plaza Federico Moyua 2 Bilbao Vizcaya

Hotel highlights

  • Walking distance to Plaza Moyua and Guggenheim Museum Bilbao
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Abando, Hotel Carlton is adjacent to Plaza Moyua and within a 10-minute walk of other popular attractions like Bilbao Fine Arts Museum. This 142-room, 5-star hotel welcomes guests with a restaurant, free in-room WiFi, and a fitness center. Also close to this Bilbao hotel are Guggenheim Museum Bilbao and Santiago Cathedral.


Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served each morning for a fee.


All of Hotel Carlton's 142 air-conditioned rooms provide minibars, free newspapers, and safes. LCD TVs come with satellite channels, and free WiFi keeps guests connected. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. In-room massages are available, and other amenities include phones and desks.

Property features

At Hotel Carlton, guests have access to a fitness center, a sauna, and free WiFi in public areas. Valet parking is offered for EUR 27.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include conference space, a business center, and free newspapers.

Reviews from Trip Advisor

Trip Advisor aggregated rating

81.0% of guests recommend this hotel

Total of 1011 reviews