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Hotel Carlton

5.0 out of 5.0

Recent guest reviews

This hotel is right in the heart of city centre. All sights are on walking distance, and a metro station is almost in front of the hotel. Unloading the car is a bit of an issue when it is busy, and when the parking is full, you need to go to a garage down the road (not very far away, but still not the most convenient way of arriving). We had a room on the third floor at the end of a corridor, on a tiny inside court and no adjoining room (but a service corridor). Very quiet, but a little bit dark due to two small windows. I nevertheless prefer this a lot above street noice. The room is large, has a good comfortable bed, two chairs and table and a desk. The bathroom has a bath (shower in the bath), two sinks and a separate toilet. We did not use breakfast, so cannot comment on it. The gym is not big, but has quit a lot of equipment. The spa is not very big, but is very clean. I can recommend a stay here.

They had secure parking for my bike, cost 13 euros. I used the gym, it's a decent size as hotel gyms go, all the basics but lacking a treadmill. The hotel is old, and shows it, needs a refurb soon. My room was nice, very big, but I didn't get the king size as I requested, but the single beds were big enough. The room lacked air conditioning, had only heater mode available. My room was very hot, and I had to open the window out to the noisy street to get some air in. But couldn't sleep in that racket, so I closed it and sweated my way through the night in stead. Location is very central.

It seems it was a grand hotel in an earlier age, but it hasn't fully kept up. Many nice aspects to it, and the bathrooms have been nicely updated. But service at front desk and the breakfast was all a bit lacking. Good location overall, maybe 10 min walk from Guggenheim and river, and there are a couple small supermercados near to get snacks.

Nice hotel in a very nice location in the center of Bilbao. Quite big rooms and very clean. Close to the underground, good restaurants and Guggenheim museum. Great service and friendly staff. Good value for money.

Loved this place! Delightful staff. Particularly charming lady Maitre d in the good quality and reasonable restaurant Charming architecture Felt like I was staying in my grandmother's house only it was bigger!

This hotel was clean, and had so much character as well as friendly staff. The room was super spacious and the bathroom had double sinks and also spacious. Our only complaint wasn't really about the hotel but the noise from party goers in the streets after 2am. Not sure if this was a common occurence or because of its location in the City.

Grand old hotel enjoyed by Ernest Hemingway, Orson Welles, Lauren Bacall, Ava Gardner and Albert Einstein plus countless famous Spanish bullfighters. Public areas are stylishly classical in appearance. Breakfast was a bit pricey so we dined in a nearby cafe. Reception staff were excellent but housekeeping could have been better. There was a Di Longhi coffee machine in the room but we were not given replacement coffee capsules after the first day. Also we did not receive a full set of towels for our 2nd and 3rd nights. However the room was kept very clean and we enjoyed our stay.

If you are tired of all minimalistic hotels this is the way to stay. Excellent service and a travel back in time. A bit old, needs freshing up but we had a great welcoming. Very professional crew. Arriving from the airport it`s the second stop. Breakfast was a disappointment, stressed personal, lousy room with drawned curtains. Ok food and beverages.

Good room size, bath room was updated, nice and clean. Carpeting and bedding were recently updates. The large and well apportioned room had the elegant charm and class of a past era. Closets were large. The room was quiet although 4 levels up from the street. Breakfast dining was good and staff attentive.

We have just returned from a 6 night stay in this glorious hotel. In our opinion, it is one of the finest hotel stays we have ever experienced, and we have been fortunate to have done more than a little traveling. From the time you enter the lobby, you are greeted with the classic welcoming sight of how to take a vintage building and bring it into the 21st Century, yet retain the nuances of how things "used to be,." and that's before you even get to your room. That's when the 'WOW' part hits you. The room was elegant, comfortable, spacious, accommodating, well appointed...and that's just the living area. The bath area was something out of a luxuriously designed residential home, very modern and user friendly. The desk service (thank you Pedro Martin, both for your reservation help and your advise during our stay), the maid and room service...all that one could ask for, and an on-site restaurant serving a complete and wonderful breakfast.....and the hotel is located in an area with easily accessible restaurants and good shopping....and an easy walk to the Guggenheim. You also have immediate access to the metro, bus lines and taxis. In short, be kind to yourself and stay there. You'll be pleased you did.

Plaza Federico Moyua 2 Bilbao Vizcaya

Hotel highlights

  • Walking distance to Plaza Moyua and Guggenheim Museum Bilbao
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Abando, Hotel Carlton is adjacent to Plaza Moyua and within a 10-minute walk of other popular attractions like Bilbao Fine Arts Museum. This 142-room, 5-star hotel welcomes guests with a restaurant, free in-room WiFi, and a fitness center. Also close to this Bilbao hotel are Guggenheim Museum Bilbao and Santiago Cathedral.


Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served each morning for a fee.


All of Hotel Carlton's 142 air-conditioned rooms provide minibars, free newspapers, and safes. LCD TVs come with satellite channels, and free WiFi keeps guests connected. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. In-room massages are available, and other amenities include phones and desks.

Property features

At Hotel Carlton, guests have access to a fitness center, a sauna, and free WiFi in public areas. Valet parking is offered for EUR 27.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include conference space, a business center, and free newspapers.

Room options

Superior Double Room

King 1 | Twin 2 | Sleeps 2

Double Room Single Use

Full 1 | Twin 2 | Sleeps 1

Superior Double Room Single Use, 1 Double or 2 Twin Beds

Full 1 | Twin 2 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 967 reviews