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Hotel Carlton

5.0 out of 5.0

Recent guest reviews

Hotel Carlton is an elegant old world hotel in a fantastic location -- easily walkable to both old town and the art museum. The room was clean and elegant, the service was warm and helpful. Our only complaint: breakfast isn't included and would cost an additional 20 euro pp.

Stayed at the hotel for 2 nights, perfect location for everything in Bilbao, lots of restaurant choices around the hotel. Room was well appointed, high ceilings, and nice bathroom. Hotel service was also good. Will stay here again.

The Hotel Carlton is a more classical hotel, and is well positioned in the centre of Bilbao, meaning that it is really easy to get to the key attractions including the Guggenheim. Service was generally good, perhaps a little aloof. The morning we left, there must have a group exiting, and it was impossible to get into the breakfast room at 8am. Not the best start to the day. The rooms are very good (in that more classical way). Wi-fi was strong and efficient. We enjoyed Bilbao, as first time visitors, and on an overall basis, we rate Hotel Carlton as very good, and we would stay there again.

Now, this hotel has a charm. When you enter its doors, you feel like you transcend into a world of Hemingway's novels. A fitting environment for a visit to a city like Bilbao. GOOD: everything. From exceptionally friendly staff, to WIFI, to breakfast, to rooms. I think I am in love with it. What an amazing hotel.

Very nice hotel with fast and focused service - including the service the day before when ordering the room by phone. The room was spacious and clean. Everything worked completely according to plan. Workout room is ok, but boring.

Amazing and lovely hotel, book it without hesitation. Location perfect! Staff at reception are amazing, thank you Patricia for all your help! Room is very spacious and well designed, it has a balcony overlooking square- room number 313. Hotel used to be a palace 100 years ago- its amazing

Few hotels are left in this world that exude a feeling that you have just landed in a place that retains the mystical charm and elegance as does the Hotel Carlton in Bilbao.The "duende" or ghost of Hemingway is supported by a totally renovated property and staff that makes you feel that staying here is something truly special.The Carlton was the first hotel in Spain with baths in the rooms. Occupied by the Basque government during the Spanish Civil War the property was returned to a hotel after Franco's victory.Subsequent owners have done a remarkable job in keeping the property in top condition.Centrally located on Plaza Moyua, we stayed here during the Semana Grande which added to the charm and history. The main lobby was converted to a replica of the Bilbao bull ring Vista Alegre with a bar and pinchos served in the center ring.Daily there were discussions of bull fighting known as "tertulias",with aficionados guests and matadors and their caudrillas dressed in their suits of lights coming and going from the lobby to the bullring. All added to the nostalgia of Hemingway's days as a frequent guest and a part of the Semana Grande.Our room on the sixth floor was quiet and fully renovated with an extremely large and comfortable bed. The breakfasts are beyond good with a food assortment unsurpassed by any other hotel where we have stayed. The evening dining room is small and intimate hosted by Jose Antonio and Susana who were attentive to our every need. The front desk quickly responded to each and every request. This is a special place and one of Spain's best hotels.

It is a great hotel where the lobby and service is amazing. But I don't really mind that much the common areas as I do about the rooms. Our room was refurbished all but the bathroom, so it looked out dated and that gives you and impression of not very clean. I would recommend the hotel manager to refurbish the bathrooms too as that will provide them with the 5 stars luxury that they want to sell. Other than this, the location is great so you can walk to anywhere and all the pintxos places are really close, plus the actual shops.

We spent 3 nights at the Carlton Hotel. Our room and bathroom was large and clean, It is centrally located and is within walking distance to the Guggenheim Museum, Casco Viejo (old town) and many places to get pintxos.

Very pleasant hotel well situated on the main square in the newer part of Bilbao. Service was good as was the room, which was quite large. A very good choice in this city. Also close to some nice tapas bars and restaurants, as well as the Guggenheim.

Room options

Superior Double Room

King 1 | Twin 2 | Sleeps 2

Double Room Single Use

Full 1 | Twin 2 | Sleeps 1

Superior Double Room Single Use, 1 Double or 2 Twin Beds

Full 1 | Twin 2 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 938 reviews