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Crowne Plaza Berlin - Potsdamer Platz

4.5 out of 5.0

Recent guest reviews

Very comfortable bed that allowed for a good night's sleep, with a spacious shower and basic amenities. The professional and helpful staff were knowledgeable about the area and are quick to provide assistance where required. Few minutes' walk to the Anhalter Bahnhof S Bahn, and approximately 15 minutes' walk or 1 train station away from the main Potsdamer Platz district. Relatively convenient and accessible. For travellers looking for a super luxurious or romantic place, this may not be the best choice as I think it comes across more as a business hotel, but I do think that the comfort level of the room and professionalism of the staff makes it a good choice of accommodation. =)

Whilst on a business trip for a few days of meetings, I chose this Crowne Plaza based on positive experiences in other countries - I was not disappointed. The reception area is bright and welcoming. I was advised that being on business meant that I could save on the City Tax by giving my business details. Great Advice. My room was a great size with a comfortable bed and en-suite facilities. The internet facility was Ping: 5 ms, Download: 1.54 Mbps & Upload: 1.64 Mbps, which was a bit slow but did the job. Recommended hotel.

Excellent rooms, excellent restaurant and in easy walking distance of historic central Berlin. Staff were friendly and efficient. I’d want no more from a business hotel. If I had a gripe it would be the very ordinary courtyard view from the hotel.

We stayed here for a night during our Eastern Europe tour. The hotel was very comfortable and nice. The breakfast was nice. Good location. Very near to all tourist places. Berlin being a capital city is a big disappointment.

Hotel is superbly located about 10 mins walk to Potsdamer Platz.All interesting sites within easy walking distance if you like walking! Restaurants are plentiful within all price ranges.Good food in hotel!- we had bar snack in lovely bar with very friendly staff. Room was very spacious, exceptionally clean with fabulous bathroom containing bath with shower over plus a wet room area with further shower. Fridge in room with drinks etc. Complimentary tea, coffee and water.

Best breakfast buffet I experienced in a week of European travel. Comfortable rooms. Excellent service. Particularly want to recognize Kai (concierge) for his recommendation to visit a farmers market. Thoroughly enjoyed that experience. Convenient to Anhalter Platz Ubahn

We had a meeting at the building across the street, so the location for us was perfect. The exterior of the building is very nice, and the inside is modern. Room was good, clean. The free internet was pretty slow, I still think it is a bit old-fashioned when hotels try to charge you for decent internet. It's 2018, people. Breakfast was fairly basic, especially for the price.

The hotel rooms are very spacious well the high ceilings. The rooms and reception area are big and lack a bit of atmosphere and flavor. But everything is very clean and nice. The personnel is very attentive. I enjoyed the breakfast- when you order an omelette, it comes almost instantaneously and you don’t have to wait a lot.

After a 3 week European vacation, we ended up in Berlin. We wanted to finish our vacation in a nice, dependable hotel and usually had good experiences in crowne plazas. This particular location was not held up by the standards I expect from the hotel chain. First off the location is mediocre. I was expecting more variety of restaurants, cafes and bars but the neighborhood did not provide too many options. Also there was construction going on, so checking in and out with luggage was a chore since taxis could not drive on the road in front of the hotel as it was closed with the construction going on. Neither of these issues was the hotels fault though. What was the hotels fault was the disappointment in room service. Every time we ordered there seem to be an issue. For example we preordered breakfast to be delivered at a certain time. When it arrived everything was cold, and we were missing half the items that should have been delivered including silverwear, coffee cups, the juice that came with the meal, and only got one egg. I called to ask them for another cup, juice and a fork and the other egg. What we got was more cold pancakes and the juice. I asked him for the other things we were missing and just got a coffee cup. At this point we gave up and dipped the pancakes into the syrup with our hands and shared a cup for juice. Another time we ordered specifically at the time when both breakfast and lunch were being served wine we wanted different things to eat. She told me I could only have breakfast and lunch was 30 minutes later. I told her as I looked at the menu that it was not listed that way on the menu, and she told me that's how they were doing it today. The times should not be posted on the menu if the kitchen will make you what they want on their time, not the menus time. We tried our luck instead the next morning downstairs at the breakfast. It was average, but for the price you pay in both room service and the hotels breakfast, better then average would be nice. You self serve your own coffee and water, so it was a little annoying to have to get up for a coffee top off when you are paying about $30 a person. Our particular room was mediocre. Not too much natural light or view. It seemed the housekeeping was off their game. The grout in the showers had a fair amount of mold. In our 6 night stay they left a complimentary water 2/6 nights, not sure why we didn't get one every night. Another time we left the room around 2pm, and left the sign on the knob for our room to be made up which it wasn't. The only thing we received was the complementary water. Not sure if it was too late for housekeeping service, but it was frustrating to have to call for towels and soap since it wasn't refreshed, nor was the bed made, but water was left. With so many hotels in Berlin, I would not recommend this hotel to anyone. I am disappointed by Crowne Plaza, and hope they work on their lack of service.

I stayed at this hotel last week for my husbands birthday weekend. Firstly, the good points.... 1) rooms are quite nice 2) staff is helpful - the lights in our room were not working so the staff gave us an upgrade which was great. She also gave us a voucher for a free drink from the mini bar. Things to improve on: 1) Air conditioning in the room - I don't think I slept comfortable a single night in this hotel as the air conditioning did not feel like it worked at all. We complained to reception a few times and they sent a technician to fix this but it didn't feel like they had done anything. On our second last day we complained once again however all they could do is offer us a fan which I didn't think would help us. On our final day someone did come upto our room to fix this however as we were checking out in a few hours this did not help us in any way. 2) breakfast - as we had booked breakfast as a part of our stay...I was very very very disappointed by what was on offer. On our final day alot of the food had run out which includes the nutella. I have stayed in restaurants previously...and I have never seen a hotel restaurant breakfast buffet run so low on food. It was very disappointing. All in all...would I stay at this hotel again? Probably not. Would I recommend to a friend? Again probably not.

Hallesche Str. 10 Berlin BE

Hotel highlights

  • Walking distance to Checkpoint Charlie Museum and Potsdamer Platz
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Crowne Plaza Berlin - Potsdamer Platz places you in Kreuzberg, within a leisurely stroll of popular sights such as Checkpoint Charlie Museum and Potsdamer Platz. This 256-room, 4.5-star hotel has a 24-hour fitness center along with free in-room WiFi and a conference center. It's in central Berlin and also close to Brandenburg Gate and Reichstag Building.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in Mediterranean cuisine. Satisfy your hunger from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 256 air-conditioned rooms feature minibars, coffee makers, and safes. Guests can expect free WiFi and LCD TVs with cable channels. Other amenities include hair dryers, phones, and desks.


Property features

Crowne Plaza Berlin - Potsdamer Platz offers a 24-hour fitness center, a sauna, and free WiFi in public areas. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and concierge services. Other amenities at this luxury hotel include a conference center, a business center, and a computer station.

Room options

Deluxe Room

King 1 | Sleeps 2

Superior Room

Full 1 | King 1 | Sleeps 2

Standard Room

Full 1 | King 1 | Sleeps 2

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

88.0% of guests recommend this hotel

Total of 1152 reviews