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Crowne Plaza Berlin - Potsdamer Platz

4.5 out of 5.0

Recent guest reviews

My husband and I stayed there for four nights, and we were incredibly happy! The hotel is walking distance from everything. The staff are all welcoming and kind. They were extremely helpful. Our room was quite large, clean, modern, and the air conditioning worked very well which is rare in Europe. I loved the fact that it had a hardwood floor instead of rugs. The room had high ceiling and gorgeous windows. The only downfall was that I was not able to open the windows.The mattress was a bit too firm for me, but my husband liked it. The bathroom was also very modern with a rain shower! There is a hairdryer, safe, iron, minibar, and coffee/tea in the room.

All is good about this hotel, Location- maybe not in the right Center of Berlin but really conveniently, close to train station, big shopping center, and walking distance from all the attractions. Spacious rooms, comfortable lobby, delicious breakfast and really fine dinning if you decide to have dinner or lunch at the hotel as well. 1 challenge we had was to find free parking space, on the nights when there is an event happening at the Drome the whole area is totally crowded and you will need to walk 10 mins to the closest free parking space. On a regular night you will park just next to the hotel free of charge.

Lovely hotel about 15mins walk from Potsdamer Platz. Right across the road from the Tempodrome. Nice room, clean and comfortable bed. Small bathroom only shower no bathtub. Hotel staff are friendly and helpful!!! A lovely hotel to stay at!!!

The hotel is stunning. Great price-we paid £220 for each for 4 nights in Berlin, in a superior room. The rooms were stylish and modern with big comfy beds and were well air conditioned. Staff were ver friendly and extremely helpful with anything you need. The hotel also had its own spa facilities in which it had a sauna, steam room, showers and loungers to relax. This was lovely as after a tiring day exploring massive Berlin you could relax. Wifi was also good and just across from the hotel was an s bahn. Overall we had a great stay here, and were very satisfied. The only reason I haven't given this 5 stars is because everything is a far walk, and we found we always had to use public transport. And because breakfast is not included- although you can have breakfast.

Pros/Likes: - Check-in was fast and was upgraded to a junior suite, which had a separate little room with a sofa and TV, though the view outside was to construction behind the hotel - Was given welcome gift choice of 600 points or cocktail...nice touch! - Room was nice with wooden floors and big bathroom with separate shower and bathtub - Great bed but pillows were too soft for my taste - Building was converted from a post office years ago and looks modern and is smartly decorated - Two types of coffee: Nespresso machine and instant coffee/tea - Two bottles of water daily - Robes/slippers - Mini-bar with extra room to place your own beverages - Good wi-fi - Two PCs and printer in the business room, available to use for free for a short period of time - Umbrellas were available in the lobby to take/return as needed, which was a good idea because it rained a lot that week - Half the TV channels were in German and many in English, loved the "Now That's What I Call The 80s" British channel - Check-out was fast and taxi arrived in no time Cons/Dislikes: - Bath gel instead of bath soap - Housekeeping knocked on/opened the door twice one morning even though I had the "do not disturb" sign outside, which I verified was there afterwards - Housekeeping made my room but did not change the linen one day I had requested it because it had a stain; I placed the card on the bed as indicated "If you wish your bed linen to be changed today, please leave this card on your bed"; someone came to change it after I called Guest Services - Unforgivable: I came down to the Post restaurant for dinner at 9:15 pm where several people were dining, only to be told that they were not taking anybody else because they were "overblown" (?!), then I called room service at 9:30 pm only to be told there was no room service any more for the night with no explanation given (?!), which means that one of the eight reasons to stay with Crowne Plaza, as per its website, is a lie "Fast & Fresh-When you need to stay energized and focused, we’ll keep you in the zone with a choice of freshly-prepared meal options" as well as this lie from the hotel's website "Dining-We’re ready to refuel when and where you are. Work or relax at your leisure with convenient in-room dining." Whatever issues they were having, they need a contingency plan to assist guests staying in the hotel. Neutral: - Location: Quiet area, more residential, in front of a kindergarden, next to Tempodrom (event site), 3-minute walk to metro station, 15-20 minute walk to Potsdamer Platz, very few restaurants in near vicinity, need to walk three long blocks for a few options to eat Miscellaneous: - Small gym - The spa has coed sauna and steam room (but it does not offer any massage services, contrary to what's stated on the hotel's website that says "masseuse" under "Spa Amenities"; when I asked, they referred me to a nearby spa if needing massage services) - Review is based on my IGH Rewards Platinum status Impression: Nice hotel but some elements of customer service need improvement

A lovely hotel with really nicely furnished rooms ad spectacular bar and restaurant. Blown away by the choice for breakfast ! Well located to walk to the Reichstag and also near the metro too so lots of choice to explore Berlin. Warm welcome from reception.

This hotel, although a bit at a distance to the place it mentions in the name (Potsdamer Platz), is truly comfortable and of good quality. The rooms are clean, nice, new-looking, and comfortable. They are of good size, with good beds and with nice, clean bathrooms. The location is good in terms of public transportation and because it's in a rather green area. I would definitely consider this hotel for my next visit to Berlin. The breakfast was superb - good selection of things to eat and with a possibility to order eggs of the kind you like (I did not spot sparkling though, as is standard with 4* and higher-rated hotels).

This hotel is really one of my favorite hotels in Berlin. First of all it's in a historic building, a former gigantic post office building from 1933. The club rooms are very nice, especially if you are on the fifth floor where you have a nice terrace and a club lounge with free drinks and snacks. I got a club room on the first floor which I did not liked at all. They then switched (and upgraded me for free) to a junior suite on the third floor. Spacious with king size bed and as they told me the nicest bathroom of the hotel. With not only a rain shower but also a large freestanding bath. Win! Breakfast is served in the Post Restaurant and is full of choice and tasty. I find this hotel an excellent business hotel. It's situated in a quite neighborhood although it's on walking distance from the Potsdamer Platz. Be aware this hotel has no own garage or parkings. But hey, it's Berlin. You find a parking spot everywhere ;)

If the hotel is "Excellent", why only 4 stars? Location! The hotel itself is beautiful and comfortable. The staff could not be more polite or professional. The television channel choices were not very extensive. I'm not sure if this is normal for Germany in general, or just this hotel. Although I didn't come to watch TV, well, you know how it can be with jet lag. I was awake at some odd hours. The WiFi free option was a bit slow. They give you the option to pay for faster service, but...The breakfast buffet was very good, with a great selection of meats, cheeses, breads, and juices. The exercise room and sauna were also great! Tip: the guest rooms had one bath towel for each person. If you need more, there are plenty in the exercise area. Also, a water dispenser machine with Gerolsteiner! My only complaint was with the location of the hotel. The hotel is a fairly long walk from Potsdamer Platz, with its shopping, restaurants, clubs, and banks/ATMs. But its also close enough to where a taxi doesn't make sense. Overall, though, it was a very nice stay.

I stayed here in December 2016 with my friend. This hotel offered everything we needed and more. It's location made it easy for us to go out an explore everyday, by using local transport and taxis. We didn't eat here but did sit in the bar one night for cocktail which were lovely and the atmosphere was great! The hotel lobby is luxurious with its marble floor and plush seating areas. Reception staff were very friendly. Room was lovely, clean and modern. The beds were very comfy and we were even given complimentary sleep spray by our beds - lovely touch. The price was so reasonable too! Would definitely recommend and also visit again if I was coming back to Berlin.

Hallesche Str. 10 Berlin BE

Hotel highlights

  • Walking distance to Checkpoint Charlie Museum and Potsdamer Platz
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Crowne Plaza Berlin - Potsdamer Platz places you in Kreuzberg, within a leisurely stroll of popular sights such as Checkpoint Charlie Museum and Potsdamer Platz. This 256-room, 4.5-star hotel has a 24-hour fitness center along with free in-room WiFi and a conference center. It's in central Berlin and also close to Brandenburg Gate and Reichstag Building.


This hotel serves as home to a bar, along with a restaurant that specializes in Mediterranean cuisine. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


All 256 air-conditioned rooms feature minibars, coffee makers, and safes. Guests can expect free WiFi and LCD TVs with cable channels. Other amenities include hair dryers, phones, and desks.

Property features

Crowne Plaza Berlin - Potsdamer Platz offers a 24-hour fitness center, a sauna, and free WiFi in public areas. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and concierge services. Other amenities at this luxury hotel include a conference center, a business center, and a computer station.

Room options

Deluxe Room

King 1 | Sleeps 3

Superior Room

King 1 | Full 1 | Sleeps 2

Room, Accessible (Roll-In Shower)

King 1 | Full 1 | Sleeps 2

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 986 reviews