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Crowne Plaza Berlin - Potsdamer Platz

4.5 out of 5.0

Recent guest reviews

I travel alot but i dont usually review hotels as ive never really had such a horrible experience before. After flying for many hours, ive arrived to the hotel at 10PM. As i tried to check in, I was told that the system was down and that it would need atleast 10 minutes to come back up. The lady at the check in was very professional and nice, so she said ill give you the key anyway so you can go rest and with in minutes you can use the internet. I was given room 125, which is the only room in the entire floor of 58 rooms that is i would say less than 12 meter squared including the toilet (AVOID THIS ROOM - check the emergency exit plan photo attached to see the difference). The room was so tiny i felt like i was sent to the corner by my teacher for punishment. I was so tiered that i decided to just shower, work a little, watch a little TV, and sleep. The toilet was soooooooo small that it had a prison style shower that, as you showered, made the whole toilet flood (toilet seat full of water, amenities, mirrors, see the photo!!!). After the horrible shower, the room was so warm, turns out the AC isnt really working. I still decided to stay in the room and just sleep with the windows open from how tiered i was. As I sat on the bed to rest, i opened the TV only to find out that none of the channels work. At this point i called the reception to ask if the had other rooms, but didnt get an answer. I decided to just work and sleep. As i tried to connect to the internet, i was still not checked in and the internet was still not working!! I called again and they said youve already been checked in, so i tried again and it worked. The internet was one of the slowest ive ever experienced, so i just closed the laptop and head to bed. As i got the room ready and tried to close all lights, found out the toilet lights could not be turned off due to the buttons not working. I just closed the door but still had light through the door, but this wasnt it !! the toilet fan was so loud as well as the AC thermostat light was so bright it was a disaster!! Woke up next morning and started ironing my shirts to get ready to go to work. The iron was an old piece of junk that has like 10 cracks. In the middle of my ironing, i got a relatively strong electric shock through one of the cracks!!. I then went down to the gym which was, for the hotel start rating, very basic but acceptable. The only reason i give a poor rating and not terrible is because the employees are atleast nice. I dont think this hotel deserves such employees.

I read and compared many hotel reviews in the TripAdvisor before booking this hotel. I liked the look of the room in the hotel website with soft bright colors used for bedding, pakette floor and the modern bathroom. The location was convenient to get to the city center by bus, train. We walked to Potsdammer Platz, Brandenburg, charlie's checkpoint easily from the hotel. Check-in; we were met by friendly Sebastian and everything was perfect. Our room was on the 5th floor. Rather small in size but lots of daylights, quiet, exactly the same room I saw in hotel website and liked. Sebastian was helpful always. Breakfast; The buffet was very fresh and presented well. Good selection. I normally like to eat croissants in the morning while on vacation, but they were somehow dry and too compact. But there were other choices without having bread. Guest Room: Very clean with the perfect mattress to sleep well.Good lightings. The bathroom was also very clean with nice fluffy towels. No hot water trouble. Bad F&B services in the Restaurant ( unprofessional ) Breakfast - Every time we had to ask someone to clear used plates. The waiters did not pay attention to clean up the table. The size of the table for 2P is quite small for breakfast. Dinner- on 25th, Our last dinner in Berlin. Arrived at the restaurant around at 1830H. We had such strange experience with team leader for our last dinner in Berlin. He had such awful manner as F&B employee in the hotel. If F&B services were better, I was going to hit 5* rating. Sorry, it is 3* this time.

What a wonderful experience my husband, my daughter and myself had last week when we stayed at this hotel. Our visit to Berlin was our second city that we visited in Germany during this vacation. Through out our week of traveling in Germany, we've experienced and learned that German people have a stern demeanor, and do not smile as much. When we arrived at the Crowne Plaza Berlin Potsdamer Platz the two young women Julia and Tessa at the front desk, immediately greeted us with a big smile and said welcomed to us. This immediate WOWed us. The excellent service continued and was consistent thru out our entire stay. The staff at the front desk, concierge, the restaurant folks, Mohammed, Papa, Denise, and the great breakfast omelette chef Michele made our stay amazing. The public facilities were impeccably clean, our room was spacious, (executive club room), the decor was modern, the bed was comfortable, the bathroom was huge and contemporary (it had a hand held and rain shower head). The towels in the bathroom was so lusciously thick and soft. The location was very close (5-8 min walk) to both the U Bahn and the S Bahn public trains. We would definitely return to Crowne Plaza Potsdamer for future visits and we highly recommend it to any one who expects excellent service.

Just returned from a few days stay at the hotel. I have to say this was my first time staying with the Crowne Plaza in particular and I cannot express enough how much I enjoyed my stay. The service was first class. My room was big and comfortable. However the biggest selling point for the hotel was the location. As a Londoner I'm used to commuting on public transport to get around. However the hotel was walking distance to all the major attractions. The food was also a highlight, I had breakfast each morning and I really like the variety available. Futhermore, the spa and gym facilities we're a great addition. If I ever return to the Berlin, this is where I will stay.

Just back from 3 nights at this hotel. Paid extra for an executive room which was to include access to the club lounge. Like other hotels expected room to be on same floor as club lounge but not in this case - up 2 floors and the other end of the corridor. Club lounge only served sandwiches and salad plus beer and wine from 5.30 pm. The same choice for each evening. No member of staff returned after the initial set up and we had to phone reception after the only bottle of wine was finished. Bedroom very large and comfortable. Bathroom very large with rain shower. Metro station very near by to explore the city and get to and from the airport. Breakfast good selection with chef available for special omelette requests.

Stayed here as a couple on a city break in Berlin. The hotel has a modern décor inside and the rooms are spacious. Location wise the hotel is a five minute walk from Potsdamer Platz and has several subway connections all within walking distance.

This is a beautiful hotel walking distance to the city center. Walking distance to the metro and bus. The rooms have comfortable beds and pillows. Tea pots in the room. The front desk is helpful (they replaced our blowdryers quickly). The only issue was the water only got warm in the shower. They have a beautiful breakfast. A variety of juices, eggs, cheeses, fish, breads, pastries, fruits, and coffee. When we checked in the fire alarm sounded. We were told to leave the building. They had umbrellas (it was snowing) and solar jackets for us. They were organized and efficient. I stayed here as part of a Globus tour. It appeared to have a lot of tour groups, business travelers, and others staying here.

Stayed here for a long weekend city break. Good location with several metro stations within a 5 minute walk. Potsdamer Platz approximately a 5 minute walk also. Rooms are good size with a modern décor. No problem leaving the bags with the concierge for an afternoon after we had checked out. Would definitely stay again.

The Crowne Plaza Berlin is a good hotel located centrally in Berlin. My room was large and nicely decorated. Bed sleeps excellent, a lot of space to work, WiFi works very good. Staff is friendly and helpful, the breakfast is really good, the restaurant is good as well. Recommended.

I spend one night in this Hotel, located peaty far from the Center, about 1/2 hour walking to the Brandenburg gate. Rooms are wide and functional, bathroom is very narrow and problematic because the schower is not devided and after shower everything is wet. Brecfast is correct, other meals not, small amount and preaty strange... Staff was very polite

Hallesche Str. 10 Berlin BE

Hotel highlights

  • Walking distance to Checkpoint Charlie Museum and Potsdamer Platz
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Crowne Plaza Berlin - Potsdamer Platz places you in Kreuzberg, within a leisurely stroll of popular sights such as Checkpoint Charlie Museum and Potsdamer Platz. This 256-room, 4.5-star hotel has a 24-hour fitness center along with free in-room WiFi and a conference center. It's in central Berlin and also close to Brandenburg Gate and Reichstag Building.


This hotel serves as home to a bar, along with a restaurant that specializes in Mediterranean cuisine. Satisfy your hunger from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


All 256 air-conditioned rooms feature minibars, coffee makers, and safes. Guests can expect free WiFi and LCD TVs with cable channels. Other amenities include hair dryers, phones, and desks.

Property features

Crowne Plaza Berlin - Potsdamer Platz offers a 24-hour fitness center, a sauna, and free WiFi in public areas. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and concierge services. Other amenities at this luxury hotel include a conference center, a business center, and a computer station.

Reviews from Trip Advisor

Trip Advisor aggregated rating

88.0% of guests recommend this hotel

Total of 1116 reviews