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Best Western Hotel City Ost

3.5 out of 5.0

Recent guest reviews

Basic hotel with good location right next to U-bahn station. Room was pretty small but clean and quiet. It was short walk from hotel to Berlin beer festival. There are lots of cheap restaurants nearby.

Lovely clean room, powerful hot shower, nice staff. Good value for money on the whole. However, bed not the comfiest and WiFi was terrible. The bad WiFi signal was a negative for me and my boyfriend as we like to plan our day in the morning and rely on the Internet for this! There was no way we connect to the hotel WiFi as the signal was so poor. I asked someone on reception about it and he responded saying that this was an issue throughout the hotel and that someone might be coming to look at it. This definitely seemed to be made up on the spot - the WiFi continued to be bad all week. Plus, I'm not the first person on Trip Advisor to note this! What annoyed us even more though, was that we saw a notice in the lift on our second to last day which said you can pay a 20 euro deposit to have an Internet rooter in your room - this was never mentioned to us and would have been helpful! Luckily for us, we were on the 2nd floor and a gym was below us - we managed to connect to their WiFi instead, but it was still very poor signal. Another issue - two single mattresses, but this seems to be case in many German hotels! And the beds and pillows weren't the comfiest, but bearable.

We arrived there quite easily from the airport (shonefield). The hotel is right next to the U-bahn leading easily to the center, but it's located in East Berlin which has a certain charm, especially for us being architects. The hotel itself is a modern one (not for those looking for classicist decor) and also one of the cleanest I've seen. The wifi was dodgy, the reception and stuff was ok, and the rooms were great, exactly what you'd expect from them. Prices were within range for what we got. We'll definitely consider staying there again for our trips to Berlin.

The receptionists were friendly, the room was clean. We didn’t have breakfast and it was fairly expensive to add at €10 each. There is an underground station directly opposite the hotel. They have a safe in the room and lockers on the first floor so you can leave you bags before or after check in. This was a good base for us there’s a nice neighbourhood with several nice little cafes about 10 min walk away.

I spent one night here in a business trip to this area of Berlin, as in other trips to Berlin I always stayed in the city centre. The room was nice and clean, with a nice welcome fruit and chocolate gift due to my Best Western rewards status. The breakfast was ok, with both continental and cooked food choices. The price was very good for the high quality of the room, much more competitive than in the city centre

This is a great hotel. Situated just 20m away from Samariterstra tube station. The rooms are warm, clean and comfortable. The breakfast buffet is served in a large breakfast room on the first floor. The reception staff speak excellent English and are very knowledgeable and friendly. Just 30 minutes from the airport by train costing just 6euros.

This hotel is ok. It is not fancy - but it is nice and clean. I was in a double bedroom. Good bed, two small chairs, a desk and a bathroom. No frigde. The breakfast selection was very nice. Staff Wad very friendly. So all in all a nice hotel if you don't aim to spend your time in your room. U-bahn right outside the hoteldoors.

Conveniently located directly in front of an underground station, this hotel is basic yet clean. There is a supermarket and pharmacy directly downstairs which is very handy. Breakfast wasn't included and a little pricey at 10 euros a person so we just bought breakfast from the supermarket. Within walking distance to a fantastic area full of cafes and restaurants; friedrichshain. Also the city centre is approximately 40mins walk or 10 mins on a train away.

German efficiency Checked in within two mins Been before so know where to go Seconds to Ubahn with links to Alexanderplatz and Potsdamer Very clean and tidy hotel This area is great for bars n restaurants particularly Fliegender Tisch approx 500 yards away on opposite side of road Great prices

The one positive is the the room was clean. The cleaners should be at the desk. They were friendly . The staff behind the reception desk either were unhappy in their work or trained to do their best to put people off their hotel. Everything was too much trouble. The room states you can change your pillow( it should say if you dare). The pillows are handed out begrudgingly ! We did not see a smile once. The typical response was a glower and a frown. Best Western promise a warm welcome. This one hasn't read the manual and should not be marketed under this brand. The room although clean had many problems. All of which have been mentioned before. We ignored them. PLEASE my advise is do not, they are as described. In other words front of hotel VERY nosiy main through road goes past the front door. Back has building going on. THE FRIDGE ( which it states is not a fridge !!!) cannot be turned off. It heats inside and out. The back of the fridge pours out SO much heat. These rooms are travel Lodge size and standard at best. So as the heat pours out day and night they become unbearable. Opening the window is nosiy! Air con is simply a box that doesn't work so we spent the nights just sweltering. Finally the theme mentioned by so many. The hotel advertises fast wi fi. That is just a joke. You have to keep telephoning reception for a different code , you always feel as if you are 'bothering 'them and that you are a nuisance. You get a code and it works for a few minutes and cuts out. You have to sign back in then that code doesn't work! It is not that difficult to install decent wi fi these days. So the end we gave up!! We had the impression that the hotel was out to simply find every opportunity to squeeze money out of you. The 2.5 euros for water crazy. Only tap water otherwise. The loo paper poor quality not far off newsprint type. Even a 20 euro deposit for a booster to improve THEIR wifi. Oh and the safe doesn't work. We have stayed in other German hotels and this was the worse. Others were cheaper and better. Best Western you have really let us down this time!

Frankfurter Allee 57-59 Berlin BE

Hotel highlights

  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Concierge services
  • Laundry facilities

Located in Friedrichshain, Best Western Hotel City Ost is within a few miles (5 km) of popular sights such as Alexanderplatz and TV Tower. This 140-room, 3.5-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and coffee/tea in a common area. Located in central Berlin, the hotel is also near Nikolaikirche and DDR Museum.


Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM. At the end of the day, the bar/lounge is a great place to grab a drink.


All 140 soundproofed rooms provide free local calls, safes, and desks. Guests can expect free WiFi and flat-screen TVs with satellite channels. Beds sport pillow menus and bathrooms offer hair dryers.

Property features

Guests of Best Western Hotel City Ost enjoy free WiFi in public areas, coffee in a common area, and a computer station. Self parking is offered for EUR 12 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free newspapers, laundry facilities, and a TV in a common area.

Room options

Comfort Room, 2 Single Beds

Twin 2 | Sleeps 2

Family Room, 2 Single Beds

Twin 2 | Sleeps 3

Premium Room, 2 Twin Beds

Twin 2 | Sleeps 2

Business Room, 2 Single Beds

Twin 2 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

87% of guests recommend this hotel

Total of 1105 reviews