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Best Western Hotel City Ost

3.5 out of 5.0

Recent guest reviews

This hotel is poor and a bad example of normal best westerns. Smells bad, very uncomfortable beds and the desk is smaller than the one I had in primary school. WiFi cuts out every 2 minutes. Won’t come back for sure and am out off of booking best westerns at all.

We stayed here for 3 nights and we really cannot fault it. We were a bit worried as the hotel is directly on the busy Frankfurter Allee, so we expected it to be very loud, but we were pleasantly surprised at how quiet it was. The room was a good size and clean, and the staff were very friendly. We think this hotel was great value for money, and we would recommend it to anyone looking to stay in Friedrichshain.

Basic hotel with good location right next to U-bahn station. Room was pretty small but clean and quiet. It was short walk from hotel to Berlin beer festival. There are lots of cheap restaurants nearby.

Lovely clean room, powerful hot shower, nice staff. Good value for money on the whole. However, bed not the comfiest and WiFi was terrible. The bad WiFi signal was a negative for me and my boyfriend as we like to plan our day in the morning and rely on the Internet for this! There was no way we connect to the hotel WiFi as the signal was so poor. I asked someone on reception about it and he responded saying that this was an issue throughout the hotel and that someone might be coming to look at it. This definitely seemed to be made up on the spot - the WiFi continued to be bad all week. Plus, I'm not the first person on Trip Advisor to note this! What annoyed us even more though, was that we saw a notice in the lift on our second to last day which said you can pay a 20 euro deposit to have an Internet rooter in your room - this was never mentioned to us and would have been helpful! Luckily for us, we were on the 2nd floor and a gym was below us - we managed to connect to their WiFi instead, but it was still very poor signal. Another issue - two single mattresses, but this seems to be case in many German hotels! And the beds and pillows weren't the comfiest, but bearable.

We arrived there quite easily from the airport (shonefield). The hotel is right next to the U-bahn leading easily to the center, but it's located in East Berlin which has a certain charm, especially for us being architects. The hotel itself is a modern one (not for those looking for classicist decor) and also one of the cleanest I've seen. The wifi was dodgy, the reception and stuff was ok, and the rooms were great, exactly what you'd expect from them. Prices were within range for what we got. We'll definitely consider staying there again for our trips to Berlin.

The receptionists were friendly, the room was clean. We didn’t have breakfast and it was fairly expensive to add at €10 each. There is an underground station directly opposite the hotel. They have a safe in the room and lockers on the first floor so you can leave you bags before or after check in. This was a good base for us there’s a nice neighbourhood with several nice little cafes about 10 min walk away.

I spent one night here in a business trip to this area of Berlin, as in other trips to Berlin I always stayed in the city centre. The room was nice and clean, with a nice welcome fruit and chocolate gift due to my Best Western rewards status. The breakfast was ok, with both continental and cooked food choices. The price was very good for the high quality of the room, much more competitive than in the city centre

This is a great hotel. Situated just 20m away from Samariterstra tube station. The rooms are warm, clean and comfortable. The breakfast buffet is served in a large breakfast room on the first floor. The reception staff speak excellent English and are very knowledgeable and friendly. Just 30 minutes from the airport by train costing just 6euros.

This hotel is ok. It is not fancy - but it is nice and clean. I was in a double bedroom. Good bed, two small chairs, a desk and a bathroom. No frigde. The breakfast selection was very nice. Staff Wad very friendly. So all in all a nice hotel if you don't aim to spend your time in your room. U-bahn right outside the hoteldoors.

Conveniently located directly in front of an underground station, this hotel is basic yet clean. There is a supermarket and pharmacy directly downstairs which is very handy. Breakfast wasn't included and a little pricey at 10 euros a person so we just bought breakfast from the supermarket. Within walking distance to a fantastic area full of cafes and restaurants; friedrichshain. Also the city centre is approximately 40mins walk or 10 mins on a train away.

Frankfurter Allee 57-59 Berlin BE

Hotel highlights

  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Concierge services
  • Laundry facilities

Located in Friedrichshain, Best Western Hotel City Ost is within a few miles (5 km) of popular sights such as Alexanderplatz and TV Tower. This 140-room, 3.5-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and coffee/tea in a common area. Located in central Berlin, the hotel is also near Nikolaikirche and DDR Museum.


Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM. At the end of the day, the bar/lounge is a great place to grab a drink.


All 140 soundproofed rooms provide free local calls, safes, and desks. Guests can expect free WiFi and flat-screen TVs with satellite channels. Beds sport pillow menus and bathrooms offer hair dryers.

Property features

Guests of Best Western Hotel City Ost enjoy free WiFi in public areas, coffee in a common area, and a computer station. Self parking is offered for EUR 12 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free newspapers, laundry facilities, and a TV in a common area.

Reviews from Trip Advisor

Trip Advisor aggregated rating

87.0% of guests recommend this hotel

Total of 1114 reviews