Hôtel Régina0.0 out of 5.0
Recent guest reviews
Enjoyed our stay. Good price and central location close to the beach. Couldn't fault it! Room was clean and ready for our arrival, additional bed we requested was already set up and they didn't charge a supplement. For the price, you can't go wrong.
Have been visiting Berck for some years, this was our fist stay in the Regina. The hotel is large and clean with friendly staff. The room was of a good size with all that is required, our only moan about the room was the bath had a hand held shower with no screen meaning a wet bathroom floor when used. We did not use the spa but was told it cost 12 euro's for a 24 hr period. I think this hotel was most probably a grand hotel in its time that has let standards slip a bit, however its a good hotel and worth staying in if visiting |Berck
Stayed here for two nights on our way back to the uk from the south of France. The main reason we booked was the swimming pool. It said a supplement may apply. When we arrived and asked we were told it was 45€ for the four of us for 1 day!! We were shocked! we did not use it. We were very disappointed. We wanted to use the car park and were told it was full upon our arrival, it does say about a parking being reserved but doesn’t say it has to be done in advance. Room was basic bunk beds looked like they were from a prison cell and blankets to match. Very outdated decor and not as clean as we would have liked. Floor looked like it hadn’t been swept. No hairdryer. Our bathroom had an awful smell and the shower took 15 minutes for the weather to drain away. Was charged a 12€ supplement per night for our daughter to have a cot. Something that wasn’t mentioned when we booked and I had emailed requesting one in advance. Breakfasts was 9.50€ for an adult and 5.50€ for a child. Not worth it in my opinion. Good location to the town and beach 10 minutes walk away. Berck is quite a run down seaside town. Le Touquet is more expensive but definitely worth it!
Stayed at the hotel for two nights . Reception was very helpful and efficient . That's as much I can say say on the positive side The room was dated an in need of refurbishment. The floor did not seem to have been swept as there was sand everywhere. The studio had no kettle / no hairdryer and when we asked for one we were told they did not have any We asked to use the pool and we were told there was a supplement of ....35 euros per day ....mad or what We booked he hotel as we might have wanted to use the pool but no where did we see that such a high supplement might be needed I can appreciate that a supplement might be required but 35 euros is totally unwarranted
The hotel itself is set in a nice building. Our superior room was tired and the bed was so uncomfortable that I ended up not sleeping most of the night .The room smell of dump so badly that we needed to wash all of our clothes back home including bags .The hotel charge £35 for acess the swimming pool that was overcrowded ,steam room broken and changing facility filthy with just one toilet. The staff was very helpful and friendly though.
It is by no means perfect to all at all times. We asked for a first floor room overlooking the car park. It was spacious, clean and quiet with new furniture and a large comfortable bed. The bathroom used to be a spacious walk in wet room with a beam effect ceiling that obscured a vast cavern of darkness and pipes and possibly anything else grim. That has all gone with a new fully tiled shower room. Very nice. The main corridors have been redecorated ( but probably not everywhere - it continues to be a work in progress). You can see how they have nearly finished repainting the outside in the courtyard. The restaurant menu is slightly quirkily French - but that's where you are. It is very good value for money, and you can book direct.
Returning to the UK from southern France, we thought we'd try somewhere different --we've stayed in Le Touquet, Hardelot, Boulogne and Montreuil on past trips so thought we'd try Berck. Won't be making that mistake again. We chose the Hotel for its proximity to the beach and restaurants and for its secure car park, both of which it delivered on. I'd broken my ankle a few weeks prior to travelling so when we booked the Hotel (wrongly ignoring the negative reviews), we asked about wheelchair accessibility and we were assured that there would be no problem. We were pleasantly surprised to see that there was a ramp from the car park into the back end of the hotel but the 'ride' to the reception area gave me a sinking feeling. The corridors were shabby and gloomy despite obvious efforts, some time ago, to turn what was once probably a grand-ish hotel into something more modern. Although the receptionist didn't speak much English, she was friendly and helpful. Fortunately the very shabby looking lift worked and we were surprised initially to see that our wheelchair accessible room was indeed large, with 2 big windows and a large accessible shower room. Then the reality of our accommodation began to surface. The sofa on one wall, which wouldn't have been comfortable for someone truly disabled, half-hid an enormous patch of cracking and damp-looking wall paint. The sink in the bathroom wouldn't have been reached by someone in a wheelchair, and the seat for the shower took 2 strong hands to push it down. What's more, the shower temperature was either boiling hot or freezing cold, but never quite mixed. Delighted to see a kettle and coffee and tea in the room, we laughed to see 2 plastic cups (for drinking cold drinks) next to coffee making facility, and asked at reception when we went down again for coffee cups. Our nice receptionist said she'd ask Housekeeping but, alas, they never materialised in our stay. By this point, we were feeling a bit deflated by the hotel's potential, and, looking at the dinner menu, felt there wasn't anything on the menu we would wish to eat and took our chances on the beach. Breakfast the next morning was just about acceptable but very crowded. I wasn't the only one in a wheelchair--I counted at least 2 others-- but would seriously counsel anyone who is disabled to think twice about going there. As far as cleanliness apart from the peeling bits of paint, it was reasonably satisfactory.
France is renowned for its poor customer service. This is definitely improving in some commercial areas, but it is certainly not the case in Hotel Regina. After a long and difficult journey, we arrived at the hotel on a bank holiday Saturday evening. We had reserved the room through a well-known online booking agency, where it stated that it wasn’t necessary to reserve a place in their car park. The secure car park had been the only reason we had chosen the hotel. When at check-in we showed the man, who we presumed was the manager, our booking confirmation which clearly stated that car parking was available; we were told that there was no room in the car park. After expressing our disappointment, we said that perhaps he should change the wording on the online booking agency page. He then started to argue with us that it wasn’t possible to change the wording, and virtually dismissed our concerns and suggestions. It started our visit really badly; the manner the man had dealt with the problem was very poor. His idea of customer service definitely left a lot to be desired. We had to struggle with our suitcases up to our room on the first floor. The room was not very satisfactory. The wall and ceiling paint was peeling in places. It was also very badly planned. It had too much furniture in it. It was virtually impossible to get out of one side of the bed because of an arm chair and table. We had to remove these to the other side of the room to give access to one side of the double bed. The shower room had been refurbished, but the shower door was already broken. The room was very warm and there was no air conditioning. If you opened the windows, one could hear the noise from the traffic and the people walking past. The corridors of the hotel looked tired and dated. On our way to the room we had passed two dogs, which were obviously staying with their owners in the hotel rooms. We feel very strongly that this should not be permitted. We had only been in the hotel around 5 minutes and we were certainly not impressed by it. The breakfast, which we had to pay extra for, was a real ‘bun fight’ and reminded me of a school canteen. The people were pushing and shoving and you had to sit at large Formica-topped tables. The fruit salad was out of a tin. None of the food seemed to be prepared by the hotel. We paid 138 euros for the night including breakfast. We didn’t consider this to be good value even though it was the height of the season. Much of the interior of the hotel needed to be modernised. The attitude of the staff that we encountered left a lot to be desired and the breakfast was far from good.
We took a weekend break to France - Le Touquet was booked up, so we took a wild card choice on the Hotel Regina, in Berck Plage. The resort is fine - though not a patch on Paris Plage; however, there is a great beach and lovely promenades - it well suited our needs. Hotel Regina was well priced, the romms were comfortable and clean - no complaints. Indeed the restaurant was rather good for dinner and breakfast. However despite have 100s of available rooms, we found ourselves on the 1st floor above the function room. On the saturday night they had a function, which played 'mechanical music' until 3.30 a.m. When I complained I got the usual Gallic 'shrug' - "je ne give a f### pas". Whilst, i would like to have given them the benefit of the doubt - I can't! They plonked us in that room - knowing that we would be 'tortured' on the Saturday night. It was, IMHO, a petty anti-British gesture!
The good. Fairly modern room looks like they have tried to give the room a facelift. Staff are very nice and helpful The bad Stayed here for one night. The floor was covered in dog hair. The display pillows stank of mustiness. The foyer reeks of cigarette smoke. It isn't vey cheap. The facelift in the aforementioned good is really badly done and not continuous i.e. False polystyrene ceiling. The wifi is very intermittent and isnt really explained very well. There was a main waste water pipe that ran through the room behind a false wall that you could hear every time the toilet above was flushed. The room and the corridors were extremely dirty with splash marks and mess everywhere. Definitely wouldn't stay here again.
- Free WiFi in rooms and public areas
- Onsite dining
- Indoor pool
Located within a leisurely stroll of Berck Beach, Hôtel Régina is within a 10-minute drive of Parc Bagatelle. This hotel has 103 rooms and welcomes guests with conveniences like a restaurant, a full-service spa, and an indoor pool.
This hotel is home to a restaurant and a bar/lounge. For your convenience, a continental breakfast is served for a fee each morning from 7:30 AM to 10:00 AM.
Guests can expect to find free WiFi and 66-cm a flat-screen TV with satellite channels. Other standard amenities include a hair dryer and a phone.
Guests staying at Hôtel Régina enjoy access to a full-service spa, an indoor pool, and a spa tub. Self parking is offered for EUR 6.50 per day. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this spa hotel include a sauna and free WiFi in public areas.
Reviews from Trip Advisor
38.0% of guests recommend this hotelTotal of 483 reviews