2/10 Terrible
Sera
Traveled with family
Jan 9, 2026
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for 2 nights, and unfortunately it was a very disappointing experience from the start.
On the first day we arrived, the room was extremely dirty. There were visible stains inside the toilet bowl, and the liquid hand soap in the bathroom was already half-used — something that could easily have been replaced before new guests arrived.
There was no air conditioning, only an old, dusty fan. Above the bed, there was a mosquito net, but it was full of dust and dead insects, which made sleeping very uncomfortable and unpleasant.
On the first night around 10 pm, the water supply was cut off. I understand that it is the dry season in the Caribbean, but this is still a hotel — water should be available at all times.
The second night around 9 pm, the water was cut again, and there was no water until 9 am the following morning. My husband had to go to the lobby both at night and in the morning, and there was no staff available at all.
Honestly, I’m not sure if we went there for a holiday or to struggle.
I would never choose this hotel again — next time, I’d rather stay directly on the beach.
Sera
Stayed 2 nights in Dec 2025