Xiyuan Hotel3.5 out of 5.0
Recent guest reviews
We booked this hotel since the previous hotel we stayed at was sold out. The hotel is pretty convenient to the metro line. The lobby is nice and the rooms are a good size with a nice view. The room was reasonable at like $91 usd per night. The room did not include breakfast, but the wifi worked well. There is also a gym, but we did not use it.
For a first time visit to China, I had no idea what to expect from hotels. This was my first stop on a 12 day China tour. The lobby was large and modern. The rooms were good sized, with a nice separate shower from the bathtub. Was it a little worn in spots? Yes, but certainly not dirty, just signs of wear. Nothing to serious. China doesn't drink coffee, so make sure you bring some good instant, sugar and creamer with you, because what they serve is probably not what you are expecting. The beds. Rock hard. And I like a firm bed, but these were damn hard. Oh well. The breakfast buffet in the morning was absolutely fantastic. Best I had in China. Both western and Chinese food. As far as staff speaking English, it was enough to get by. There are also a couple restuarants and a shop for some groceries near by.
I stayed here for 3 nights. The bed was firm, but pillows wonderful. Slept very well. Central heating starts the middle of November in Beijing, but I found the room to be plenty warm enough. Everything except a razor is provided, including 2 bottles of water a day. The TV in my room wasn't connected properly so I used my translator to write in Chinese characters, "please fix TV". When I came back to my room, written on my note in English was "TV fix now" which gave me a chuckle. There was a hot water pot which I used to boil tap water to make the instant coffee I brought from home. It was nicer than the Nescafé provided. I never had stomach upset from the boiled water. The breakfast buffet was very nice with both Chinese & American style food provided.
The hotel is near the zoo and handy to the station. It is billed as a 4-5 star hotel but the rooms are in need of an upgrade. The bathroom tiles have mould in the grout. The granite around the hand basin had a big crack and wallpaper was peeling off the walls in parts.
This 5 stars hotel in located in Hai Dian walking distance to the subway, also walking distance to local restaurants. The room are very clean with fridge, kettle and bottle water. Bathroom are spotless, plus bath robe and slippers. In the lobby they have a restaurant where you could find good coffee and food (buffet style). Breakfast restaurant was serving International food. The services the service is excellent.
The first room was wet on the floor, strong moldy smell and they said somewhere was leaking due to the rain. After changing the room, it was still moldy smell, at least the floor was dry. I cound not beleive that is 1 5 star hotel.
Good location. Friendly staff. Some staff at the reception speaks good English!!!! This is unexpected in China, even in five star hotels. Rooms are standard. There are some restaurants nearby. There were not very much option at breakfast, but the choices of menu were good. The breakfast is served at the revolving hotel (though I did not see it to rotate) at the 26th floor, which was really nice. But please don't expect an spectacular view, as the visibility in Beijing is very poor most of the time. The lobby is very large, I would say. But, I would suggest the authority to arrange more sitting facility (specially some sofa sets) in the lobby. Present ones are not very suitable for sitting.
Room price are okay with this location but effectiveness at front desk have to be improve. I spent over 30mins to get the key . Some of the customers are complaining about the queuing time. It seems that the front desk assistant cannot handle well. 房間價錢在這個位置可以算可以了。 但前台效率應作改善。 由我踏入這間酒店到我取到房咭。排隊超過半個小時。期間有顧客不滿，前台職員好像也沒辦法處理好。
The Hotel is well located, but it lacks in many things, First it is very and I mean very tough to get somebody from the hotel to speak English. The Breakfast is OK not the best and remember there is two breakfast locations on the hotel the second floor one is only Chinese style breakfast and if you have a weak stomach you will suffer. There was no bar at the hotel, the WiFi was terrible, the rooms were old, I would not be coming back to this hotel again.
I wanted to get morning call, i called room service, she asked me to dial another number, rather than transfer me to the number directly. After that somebody picked up my pabx phone and asked another man to talk with me. I don't know why such basic service required 3 people. My luggage was so heavy but nobody helped me for that. I came near to midnight and was cold. For facilities, very good. Also the tidiness.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 455 reviews