Park Hyatt Beijing5.0 out of 5.0
Recent guest reviews
I was disappointed with the lack of attention to the air-conditioning. The temperature was unbearably hot, the technicians were unable to fix it. I used the spa for a massage, incredibly expensive, and the masseuse was completely inexperienced.
I stay in hotels more than I stay at home and I never bothered to write reviews. But this one, it got to the point I decided to go through all the trouble of setting up account and downloaded the APP to write this. I spent 4 to 7 days in Beijing every month and I used to stay in Park Hyatt all the time because i liked the hotel, until it stopped working for me.. last time I stayed here, service just went down hill. turndown service seemed really depending on how the staff feel like that day. Some days you get ice, some days you don't. (especially the day you come back late and was really looking forward to a nightcap in your room, then that's the night you don't get ice) . The worst thing is some days they decided to not close all he blinds for you. Cos when you go back late, it's dark anyway so you don't notice. But when you hope finally to get a full 8 hour sleep , the next morning, you are woken up by the bright light through window at 6am. I told the staff, if you don't close the blind, just don't do it. If you don't want to give me ice, just don't. Just be consistent! Is that too much to ask? Then this trip, I had to stay here cos I was traveling with a group of us. I had very low expectations, so I wasn't that angry when the hairdryer and the rain shower didn't work in my room. What annoyed me was when the housekeeping trying to tell me it was me who didn't know how to operate them, till she finally had to admit it was not me. But I stayed calm. I managed to go through the 6 days pretty calm despite troubles here and there and just when I thought I could leave without any drama , here came the checkout. Three receptionists were operating. For some reason, checkout seems really complicated. Took them a long time with each guest and then someone came cos their key doesn't work. One of the staff left the guest she was servicing and went to fix the key. So that guest got angry and started raising his voice. So the staff helping me went to help him and left me waiting . Even the other angry Guest pointed out he shouldn't left me like that either. I shrugged. I won't let the hotel get me just yet. 15 mins later , I finished my check out. Then was told the concierge couldn't find a box I left with them. I sat in the car waited for another 10mins. Finally, they found it. At the end, it took me 30 mins to leave the hotel. . Luckily I was not rushing to airport. So, I guess he bottom line is, it's a nice looking hotel with great view (and a great gym! ) but the service is really not what you'd expect from a Park Hyatt hotel. Wouldn't recommend for long stays. A shame, really ...
If u want privacy & exclusiveness , this Park Hyatt is the place to stay. Both China Grill & China bar on the 65th & 66th floors are extremely popular & they always draw a big crowd including local celebrities. But design of the Hotel is so well-thought-thru that the lift lobby to the rooms are hidden from the main lobby. The rooms are huge, & all the deluxe rooms come with a huge sunken bathtubs , large enough for even three people, & there is a separate toilet. In addition, there are only 25 rooms per floor and Guest rooms only occupy 12 floors of the building, so there is plenty of privacy & exclusiveness. Service here is tip-top as per every Park Hyatt.
As with any Park Hyatt, the Beijing property doesn't disappoint. I've stayed in Park Hyatt hotels in Tokyo, Seoul and of course Beijing many times and there is sense of consistency and excellence that I truly appreciate.
The Park Hyatt is ideally located in Guamao at the crossroads of metro lines 1 and 10. In only 5 stops Tian‘an Men square can be reached as well as the embassy district around Liangmaquiao. The hotel occupies the 37th-67th floors of the main tower of the Yintai Center soaring 250 meters above the city. The lobby is located on the 63rd floor. The highest floor with rooms is the 60th floor. The hotel interior is modern as are the rooms, which are spacious. The high ceilings add to the feeling of spaciousness. The fitness center and 25 meter pool are located on the 59th floor and is equipped with the latest LifeCycle equipment. Service reflects Asian style hospitality. China Bar on the 65th floor serves delicious cocktails while China Grill on the 66/67th floor serves excellent seafood and steaks.
A first- time Hyatt guest is now a confirmed repeat customer— especially if other Hyatt properties can match Park Hyatt’s degree of caring, friendliness, and professionalism I just experienced having been their guest for eight nights. View from my room a memorable one of Beijing’s CBD ( Central Business District) diversity of buildings lit up at night as well as the activity involving new construction. Shower is a lovely experience and their bath towels extraordinarily thick and enveloping not to mention a most agreeable waiting stretch terryrobe with a truly “ one size fits all”. Never experienced a featherbed before or the incredible feel of resting my head on an equally divine European feathered pillow. Will be looking to acquire both for my own bed now! This review would not be complete unless I mention in particular, Candy and Patrick at Guest Services who made my stay the success it was. And as incredible as this is going to sound....while dining in their Lounge area, you MUST try their spaghetti with the best tomato sauce in the world. Thank you again, Annie, Kathleen and Helen for your helpfulness and memories of just what this lady needed and when. Your collective service was greatly appreciated.
I stay here because the other hotels near my office are of the same standard and this one is the closest, has a Nespresso machine in room, and is 500m away from a canal and park on which you can run >10k, one of the few such spots in CBD. The rooms are under growing renovation, so the decor is fresh in the renovated rooms, but storage space is still limited despite the relatively big room size, a pain if your stay there like I did for 10+ days. Breakfast is great with juice bar where you can specify exactly what you want in your juice and a wide variety of food. Housekeeping is of a high standard generally. The front desk is inconsistent, I have had great check in experiences and a slow painful checkout today at 6am. It took them forever to get my tax invoice printed so had to have them courier the 2nd invoice to me. They gave me a map of the hotel with no email address (in 2017). I called the hotel before 8am, waited almost 4 mins before the operator came back and offered to help since no one at front desk picked up and managed to get me an email address to the front desk. Why the front desk people don’t know it baffles me. I had a huge bag and had to lug it down by myself from the lobby on 63F to 1F. Is is so difficult to call for someone to come up and get my bag, since the check out was so slow anyway? My favorite Hyatt is the Grand Hyatt in HK, its not a Park, but you can read my review of how great it is and hopefully this property steps up its consistency to be deserving of the Park title.
Very good accommodations, helpful and polite staff, convenient location and many more. I particularly liked to the convenience of breakfast in the hotel with the choice of both Chinese and Western cuisines.
I returned to the Park Hyatt Beijing because of my previous experience with the facility. Always friendly and accommodating, seamless check-in and check-out. The rooms are clean, quiet and serviced meticulously. Automatically upgraded without requesting. I can highly recommend this property to anyone. The location is perfect for my needs.
Spent a few nights here for business. Surprised to find that the front door "foyer" area had wood floor planks which were completely torn apart. Not impressed at all. Also, the view was horrible and the lighting was so dim. Couldn't see a thing. So disappointed in my Hyatt chain of hotels.
- Close to CCTV Headquarters
- Free WiFi and wired Internet in public areas
- Onsite dining
Located in Beijing Central Business District, Park Hyatt Beijing is next to China World Trade Center and China World Mall. This 246-room, 5-star hotel has a full-service spa along with an indoor pool and a 24-hour fitness center. Located in central Beijing, the hotel is also near Tiananmen Square and CCTV Headquarters.
Enjoy dining at one of 2 onsite restaurants including China Grill, which specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
All 246 individually decorated rooms feature espresso makers, free newspapers, and free bottled water. Guests can expect to find free wired Internet and 25-inch flat-screen TVs with satellite channels and DVD players. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Laptop-compatible safes, phones, and ironing boards are also standard.
Guests of Park Hyatt Beijing enjoy a full-service spa, a nightclub, and an indoor pool. If you drive, self parking is CNY 144 per day, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour fitness center, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
93% of guests recommend this hotelTotal of 876 reviews