Holiday Inn Beijing Deshengmen4.0 out of 5.0
Recent guest reviews
I booked this property via Booking.com. The property is listed as “we speak your language”, however, the staff at the front desk is not very fluent in English and not very hospitable or courteous. There are several bell boys and restaurant staff members who are not of Chinese origin and speak and understand English perfectly, the management should consider placing them at the front desk and concierge desk - this will be helpful to both the hotel as well as its guests. Overall, all staff have an unhappy look and attitude, the management should invest in making their employees happy. Air-conditioning does not work and the one window in the room does not have a grill to keep bugs out, so when we open the windows, mosquitoes come into the room. There a strong smell of cigarettes n tobacco in the corridors. I honestly did not expect this kind of an atmosphere from a Holiday Inn property.
Check in/out was fine, though I forgot about the deposit and with limited English the staff doesn't go out of their way to tell you that. When I asked, it was confirmed. No harm no foul. Good western option though, much like one I stayed at in Shanghai. Good beds, windows, wifi and the bathroom was great, which was primarily why I stuck with a western option. Location isn't amazing, it's about 2,000 steps (thanks fitbit lol) to the metro station, it's less than 10 minutes. If you need to go there multiple times a day, it might be a little far, but to start the day with a bit of a walk, then end it the same way is perfectly fine. There's a corner store that's open late around the back side of the hotel for drinks/snacks and there's a few places to eat on that side as well. Beyond that, there's little to do in the area, it's mostly offices. No shortage of banks though if you need to hit an atm. I just wish it was like 10-20$ cheaper a night, then it'd be the perfect place.
We loved staying here during the Christmas holidays. • The rooms are clean and smoke-free. • The morning buffet is outstanding. • The VIP Lounge is on a high floor and has free breakfast and dinner. • The suites (we did both suites and regular rooms) were very large with a big desk. • The location is excellent if you want to be near a few parks. The only challenge is that it's a little bit of a walk to the subway. We will definitely return here!
Check-in and check-out was a breeze--I forgot my credit card so they let me put a cash deposit down on the room (500 RMB) and promptly returned the cash at check-out. It's very close to the bus station to get to Badaling, but not much else is around--boring at night. The room smelled of cigarettes when we entered, but was very clean and spacious. I would suggest travelers use Didi for traveling to and from this hotel as forms of public transport are quite far.
I had two disappointing stays at this hotel during my business trip to China. The main reason for me to choose this hotel is the location, not far from the university I was visiting. However, it is not easy to access by public transport except Taxi. Rooms are fine but start showing age now. Bed is comfortable and wifi is working in the room and lobby. But the guests are very noisy in general, because the hotel took large conferences and tour groups. The guests are very loud at public area during my stays. The main issue I encountered is service, staff, particular at reception: * check in and check out do not meet the IHG standard * no acknowledgement for elite guests * no upgrade for elite guests as promised * Dont care attitudes, particular the female manager at reception I arrived Mid night after 16 hours travelling, I have to wait another 20-30 minutes for check in. I communicated through email and IHG app regarding my arrival time and preference. Nothing happened when I arrived. When I give feedback to the female manager, she simple could not careless to my experience. Check out with a male manager at reception was similar experience. I travel a lot every year, I have to say this is pretty bad compare with hotels I stayed around the world. I stayed at this hotel before, I have been through some up and downs at this hotel. I think it is time to move on to somewhere else.
Good and convenient hotel rooms are good and restaurants are good the staff is good and the service is good Business people may find it convenient with friendly staff who speak English and ready to serve well I would return to this hotel again
the worst services I've ever received from ANY of the lodging industry. After two hours flight delay and over one hour stuck in traffic from the airport to the hotel, we arrived at the hotel around 3 am. Without any greeting, the front desk personnel, Yu Ma, who was playing her cellphone behind the desk issued us the keys and asked for the credit card. One of two keys doesn't work for the elevators nor the room. After we open the room, we figured out it was a two beds room with extremely bad smell. We went back to the lobby. Again, Yu was playing her phone. First, she said our reservation was for two beds room, after showed her the confirmation, she then said they didn't have any one bed available. Not to mention, without authorization, she charged $500 USD for security deposit on my credit card. As we insisted to speak to a manager, we got a one bed room which bathroom sink clog issues. At least, it smells much better than the first one. Since it almost 4am, we just kept the room. I submitted the formal complaints to IHG group. Only received an email reply saying they couldn't locate my reservation. Therefore, think twice before you choose holiday inn.
I had 4 days before a conference to enjoy the city of Beijing. I arrived at the Holiday Inn with no plan but lots of ideas. Jet Li the concierge did an incredible job of ensuring I had an action packed few days. The hotel room was better than any Holiday Inn in a North America in which I have stayed. All the amenities one needs for business and pleasure. Linens, bed and towels were great there was an ironing board, safe and coffee/tea station that was well stocked. The hotel was clean and the nights were quiet. One could not ask for more. Food at the main cafe downstairs was excellent and one server was kind enough to acquaint me with all of the Chinese options on the buffet. Overall very well done!
I booked through booking.com which said a payment of £293 CNY 2,601 but I checked my bank statement and got charged £359.69 instead! I didn't touch anything inside the room, only used my own items so not sure why I was charged an additional £60+. That is scamming! I am waiting for a response !
Adair hotel in a good location in Beijing good for business people, clean, good service, nice Chinese restaurant , breakfast OK, shower is OK and room was large and comfortable and the bad was big and good feel.
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
- Business center
Located in Xicheng, Holiday Inn Beijing Deshengmen is within 2 miles (3 km) of popular attractions such as Houhai Park and Bell and Drum Towers. This 309-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. Located centrally in Beijing, it's also close to Forbidden City and Beijing Aquarium.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, breakfast is available for a fee.
Holiday Inn Beijing Deshengmen's 309 air-conditioned rooms provide refrigerators, safes, and phones. Guests can expect free WiFi and flat-screen TVs with satellite channels. Beds sport pillow menus and bathrooms offer bathrobes. Ironing boards and desks are other standard amenities.
At Holiday Inn Beijing Deshengmen, guests have access to a fitness center, free WiFi in public areas, and conference space. Self parking is offered for CNY 95 per night. A multilingual staff is on hand to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, laundry facilities, and a gift shop.
Reviews from Trip Advisor
87.0% of guests recommend this hotelTotal of 267 reviews