Grand Hyatt Beijing5.0 out of 5.0
Recent guest reviews
Location, Location, Location. In the middle of everything. Short walk to Forbidden City,Tianamen square, Hutong district etc. Great pool, and got upgraded to suites on 17th floor. Club lounge was great, except they were in too much of a hurry to shut down well before the 8pm official closing of food
For celebration of hand over of Hong Kong for 20 years, we,as HKSAR residents have 50% discount until end of this year. Really good value for money for 5 star hotel and very convenient for everything!
Lovely western hotel right in the middle of Beijing! Two subway stops close by, the Forbidden City an easy walk away, and tons of shopping right there! Helpful and nice staff, great food options, and in a really nice location. Can't beat it!
Nice staff, drinks and finger foods were very good at the club lounge on level 17 and Western breakfast choices were great. Great pool and spa as well, very relaxing. Get a massage here too (expensive but worth it).
The Grand Hyatt was an excellent choice. The pool and spa areas were exquisite and relaxing, and Made in China was the perfect restaurant choice to start our trip after a long 14 hour flight from Newark. Although centrally located near Tiananmen Square and Wangfujing Street, my only complaint would be that it is difficult to find bars open late within walking distance of the hotel and the bars at the hotel are extremely pricey. Also the buffet breakfast is also quite expensive with no reasonable alternative options. Outside of those specific issues, we couldn't have asked for a better stay.
Best breakfast buffet I have ever had at large hotel chain Wonderful quality and choice Experimental choices delightful to sample local cuisine Quiet and well maintained rooms Well air conditioned Solid comfortable beds High quality hotel No problems
I have stayed at Beijing Grand Hyatt Hotel for a 3 nights' stay due to a short business trip. I had put in my room preference prior to checking-in and my requests are well received for the hard bed mattress, away from hotel lift and non-smoking. They have wide spread of breakfast choices and I love their millet porridge. Would be able to enjoy the breakfast better if the 油炸鬼 texture can be made softer.
Good points are great rooms, excellent location and generally well run. They also upgraded my room which is a plus. However, have stayed on the Club Floor multiple times but yet to meet the General Manager and I did see the Club Manager when checking out but no recognition of my regular stays or that I am a Globalist (Hyatt's highest level). Other Hyatt much better in this regard. In the lounge rarely come to ask if they can help - self-service or have to go and find someone. Also if arrive 5 minutes after cocktails no flexibility - other hotels I stay at usually give a drink recognising that planes are often late. Next trip staying at Ritz Carlton in Financial Street - amazing club lounge - recognise everyone and even offer a light lunch, but will return to the Hyatt to give them another go.
Grand Hyatt Beijing is very centrally located. The business facilities is great. The food is fantastic and service is superb. The health club facilities are great and so is the swimming pool. While I was here for work, would strongly recommend the place for a vacation as well.
China is one tough town. It's hard to get things exactly right, both the hardware and the software. Grand Hyatt Beijing comes relatively close but just can't get it done to five star level. First, the gripes. After a lovely check-in (fast, friendly), the front desk could not exchange money. Hey - try finding an ATM in Beijing on your own and then when you do, taking your chance that it will work. Well, there was an automatic exchange machine downstairs which i eventually found, but do i need to give yet another machine my passport information? Then, help with taxi's. Once the front entrance gents got me a taxi, it turns out they gave the drive the wrong address and then i had to bicker with the driver to get where i needed to be. Other things - well, the room is a bit aging, and the water often luke-warm. For the buffet lunch, well, they ran out of lettuce twice in four days. Oh, the kicker - in a smoke free facility, the guests were smoking in the bathroom. So, ugh, like i said, China is a tough town. You might way i'm a whiner, but foreigners come to places like the Grand Hyatt to pay a premium to help us through this lofty adventure called China. Ok, for the good stuff - hey, the staff are really friendly and they try, though English often gets in the way. When the food didn't run out, it was quite tasty (the buffet restaurant). But here's why they got four stars instead of three. I left a bag in my room with a phone, wifi blocks and a charger. I called the hotel, and to my good fortune, they found my bag, they saved it, and then eventually gave it to my colleague who had not left the hotel to bring home to me. So, you know what, I am a whiner - guilty as charged. These folks really took care of lost items and treated me right, so thank you, thank you. Would i go there again?... sure, of course. for a more balanced view, read the other reviews which nearly all seem to be glowing.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 2868 reviews