Stayed here on business. The hotel is very dated but I wasn't there for a luxurious stay. They staff was excellent. We had dirty glasses in our room and they took care of it right away. Shuttle to and from the airport was nice. They did forget us at the airport and we had to call a second time but ...
Pros and cons...Laura, the desk clerk 5 stars! 1st room had someones else's belongings in it. 2nd room was an upgrade...we should of had two beds but instead was given one bed and a pullout.The room was clean and spacious, king size bed sunk in middle, door to bedroom did not close and worst of all ...
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Excellent hotel facility , stayed for 4 nights in a 2 bedroom - excellent service Breakfast was sufficient and Few nights dinner too -
Clean room, they have a stove top and large fridge which is nice. Also a toaster and microwave. Bathroom was clean. Nice room
My recent stay at the Residence Inn Lansing West was a leisure trip for Christmas shopping. The hotel was in a great location just down the street from Lansing Mall and other shopping centers. The room was clean (despite a couple of spiders in the bathroom) and comfortable. The staff was welcoming and accommodating my request for either a first floor room or a room near an elevator for my elderly mother who was traveling with me and can't walk long distances. We were placed in a room on the first floor. Breakfast offered a good variety. My pre-teen daughter was also traveling with me and looked forward to swimming in the pool. This is where we were greatly disappointed. The pool was very cold so we tried the hot tub which wasn't much warmer. The hot tub timer didn't work either. We sat in the hot tub for maybe 10 minutes and went back to our room. No one else was in the pool area for good reason. No signs were posted stating that the pool and/or hot tub heaters were out of order or that the hot tub timer didn't work. Overall, my stay met my needs, but was not one I would rave about.
Very fine experience....a few miles from msu...close to restaurants...quiet...clean...good wifi...very nice free breakfast...good strong coffee.