Macdonald Bath Spa5.0 out of 5.0
Recent guest reviews
Very impressed with this fabulous hotel. Beautiful rooms and attentive staff, excellent spa facilities and lovely rooms which are luxuriously appointed. The general manager was very welcoming and attentive, greeting guests as they arrived and during breakfast. Highly recommended.
Just returned from a two night Bed and breakfast breat to celebrate a special birthday. Great hotel within very easy walking distance of the centre of Bath. Room and hotel facilities were excellent with the staff being very warm and welcoming. One tiny little niggle hotel bar prices were very steep.
I have been here a few times as I live close by but this was a disappointing visit! My massage was incredible. One of the best I have ever had and I am incredibly fussy about my massages! The steam room is nice and hot. Several areas of the spa are in need of updating, in particular the outdoor hot tub. The shower room had a mouldy ceiling. Lunch service was appalling!!! It took 45 minutes from us arriving for our afternoon tea to getting a cup of tea!!! (We were the first guests there at mid day so not busy!) the bottle of prosecco arrived about 10 minutes after the tea...very warm! It took 20 minutes to cool down. No on around when we wanted something. The water I ordered never arrived. Pleasant staff though but useless service. Complete joke really!
My daughter & boyfriend announced their engagement in Bath and stayed at this hotel. The staff could not have been more helpful and in particular India Broad, Special Events Coordinator, who looked after every detail of the booking and could not have been more diligent. India’s attention to detail and professionalism were exemplary. The hotel was magnificent and the rooms and food first class. Highly recommended!
We thoroughly enjoying very much staying in this Macdonald flagship hotel very much. The location is perfect with beautiful views, quiet and yet walking distance to Bath. The spa facilities are of good variety, well maintained and more importantly relaxing. The staff (Paul, Brenda, Ewa, Ahmed to name are professional and friendly doing their utmost to go the extra mile to ensure our stays are exceptional. They are very welcoming and in particular Federico the General Manager is personable and hospitable. The food is very tasty and ingredient used are of a high quality. Rooms are super comfortable. This is the perfect hotel for a relaxed city break and weekly business stays. Thank you Mr Aresti (GM) for your and your team's hospitality.
Many aspects of this hotel are really excellent - it is a wonderfully imposing building in a great location, within a few minutes walk of the centre of the city. Breakfast was very good, albeit pretty standard. The bedroom was spacious and the bed comfortable. The bathroom was well laid out although the WC was very neat to the door. The dining room was magnificent. Really annoying that they charge their guests £15 a day to park on their site - this is annoying and harps back to the bad old days when hotels charged for internet access. Then other issue we had was the temperature. We stayed during some very cold weather and the hotel was cold. The magnificent dining room with really high ceilings was really cold. The cold coming through our bedroom room was 'fresh' to say the least. The hotel has many facilities that I unfortunately did not have an opportunity to use.
I could not wait to go back to this hotel; we stayed a year ago and we were made to feel like Royalty the suite was stunning. The concierge insisted on carrying our bags to the room and we had complimentary Champagne and canapes unexpectedly brought up. Wow. In the huge restaurant there was a great menu and a sommelier to discuss the delicious wine selection. Superb. One of the highlights was sitting in the warm outdoor pool first thing in the morning on a cold day. Great The first thing that stuck me this year was £15 to park, £5 last year, no concierge, no Champagne or canapes. Which was a disappointment. However after a worried exchange of glances on reception we were told we had an upgrade to the suite with the featured four poster above. WOW. Dinner was outstanding, but no explanation as to what happens if you choose a la carte instead of the included menu. No sommelier and a quick 'Google' of the wine told me there was an irritatingly huge mark up. But the food was absolutely outstanding and the staff were amazing but looked hurried and busy. I cannot fault the staff or the presentation. But it was not too warm in the restaurant. The suite was palatial and I cannot fault it. The rooms huge, decor was first class, view magical. Bed was insanely comfortable. A huge wow factor. Spa was outstanding; bright, spacious indoor and outdoor pool, sauna, steam room. But I was frustrated to find the outdoor pool was not open first thing; no chance to repeat one of last years highlights. Then our final bill came and I was shocked. We had glasses of Champagne and Gin and tonics which we did not drink or order, We were also charged £79 for a bottle of wine when it was on the wine menu for £44. These items were revised without question, I am just relieved I checked it. Another gripe was getting locked out of our suite a couple of times and having to wander back to reception to get them reactivated. All in all a fabulous experience but I was left with the opinion that the accountants had done an audit and axed the little touches that enhance that experience and make it magical. Such a shame.
Just returned from a long week end in this hotel. The serious weather conditions made our journey longer than expected. When we arrived at the hotel there was a warm welcome at reception and porters helped bring in luggage. Our room was immaculate and had high quality bedding, pillows and towels. The bathroom toiletries were Molten Brown and replaced every day. All the public rooms were well kept and we liked the book room just off the main reception area and the colonnade bar. The food in this hotel is high standard and waiting staff all very pleasant. The leisure facility has a great gym, indoor pool and a range of steam,sauna and thermal rooms. The cleanliness of these areas is a credit to the hotel. Everything was spotless. A,together a great place for a winter break. .
Stayed here for our anniversary, I was a bit unsure of what to expect after reading some bad reviews! Thankfully our room was lovely and clean ( apart from the black mouldy shower head) service from staff was lovely nothing was to much trouble and the day we were due to check out the roads were closed due to snow so they offered us our room again for an extra night at £50 which we were really grateful for! Grounds are stunning the spa is lovely, sadly we didn’t get to have a treatment because some staff couldn’t travel in due to the snow. We didn’t eat at the hotel because it we felt it was fairly overpriced, so we ate out every night. Snuck in a subway one evening so we could avoid the £10pp charge for having food from outside the hotel! Didn’t have room service because that was extortionate too! No face towels in the bathroom. The outside pool was lovely but it was dirty, there was a scum line on the pool walls and you could see dirt drifting around the bottom of the pool. Bit tired in places just a little tlc needed to sort it out. The kettle in the room had about a 4 inch cord so plugging it in was difficult. The hair dryer provided did the job but it was ancient! Breakfast... expensive again, was pretty disappointed with the size of the full English. Says it comes with all the usual, eggs, bacon, sausages , mushrooms and beans etc.. hashbrowns are extra. So my plate come out with.. 1 sausage 1 bacon 1 egg 1 small mushroom 1 tiny pot of beans, maybe two tea spoon fulls And half a tomato . Also there was a buffet with a great range of pastries and fruit I thought the price they charged for breakfast was over the top. So the last day we ate out. I would go back.
This hotel has a grand facade but scratch beneath the surface...A beautiful Georgian building approached through landscape gardens. Staff were professional on arrival and our room had a magnificent outlook over the city and was very comfortable but in need of some cosmetic improvement- peeling paint on the indoor window frames , rusty ensuite fittings , mouldy spots on the ceiling and a chipped washbasin. We later visited the spa facilities, which were delightful especially the outdoor jacuzzi but all this was let down by broken lockers in the changing rooms and most upsetting- mouldy grouting in the showers. Before dinner we went to the bar and had cocktails. The drinks were delicious but service was poor considering there was only 2 other customers - with drinks- when we arrived and we watched others arrive after us and wait even longer. Dinner was in the main dining room which is very grand but dimly lit and sparsely decorated. Our waiter brought menus with the "inclusive " menu on one sheet and the "Al la carte " on the other. There was no information about what if anything would be deducted from the Al la carte prices if we chose to upgrade. We stuck to the included menu. There was a very limited choice here with only 2 items per course, rather disappointing. However that said, the quality of the meal was excellent and we could fault the chef. Wine was a different matter. We paid £40 for a bottle which my husband enjoyed but when he later looked online for a supplier he felt cheated that it was priced at £7.28 per bottle! Oh and a discretionary service charge was also added to this at 12.5% - and the same for the cocktails. Service was again poor- the waiter spilt red wine into our butter without noticing and never returned to replenish our glasses. With hindsight we should have refused the service charge. I forgot to mention that it costs £15 per day to park. Breakfast was another experience with other guests being seated after us but served before us and the serving staff bringing the wrong orders to the wrong tables. We watched this happen to two tables in our proximity and we gave up asking for toast but it finally arrived as we finished. I love the city of Bath and chose this hotel as a special treat. Unfortunately we won't return here anytime soon but will choose to sample one of its rivals for our next trip.
- Walking distance to The Holburne Museum
- Free WiFi in rooms and public areas
- Onsite dining
The Holburne Museum is a short stroll from Macdonald Bath Spa, and other popular attractions like Bath Abbey are within a mile (2 km). This 5-star hotel welcomes guests with 131 rooms and conveniences like a full-service spa, an outdoor pool, and an indoor pool. Also close to this Bath hotel are Roman Baths and Theatre Royal Bath.
Enjoy a leisurely bite to eat at Vellore Restaurant, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 8 AM to 10 AM.
Macdonald Bath Spa's 131 rooms are air-conditioned and provide coffee makers, free bottled water, and safes. Guests can expect free WiFi and flat-screen TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Phones, ironing boards, and desks are also available.
Guests of Macdonald Bath Spa enjoy a full-service spa, an indoor pool, and an outdoor pool. Self parking is offered for GBP 15.00 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a health club, a spa tub, and a sauna.
Reviews from Trip Advisor
73.0% of guests recommend this hotelTotal of 4733 reviews