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Macdonald Bath Spa

5.0 out of 5.0

Recent guest reviews

We took our pre-wedding (engagement) photos in Bath and quite some were within this hotel. Good: - comfortable room - huge and beautiful garden - spacious changing room in the spa (which my make-up artist did the make-up for me) - staff super friendly and helpful - Bath is a beautiful place Bad: Couldn't think of anything but we didn't get the change to use the full facilities in the hotel

We stayed at this hotel for two nights as part of my wife's significant birthday celebrations and it was a let down. When we checked in to this supposed 5 star hotel no one offered to carry our cases either from the car or to our room. Reception gave us our room keys but did not tell us meal times or where the restaurant was located. No one told us about the pool, the spa or tried to interest us in any treatments. They also did not see if we wanted to book into the restaurant for either of our evening meals. We assumed therefore that they were not bothered with our custom, so booked elsewhere. Reception had no one else to deal with when we booked in so they could not claim to have been too busy to deal with us properly. Our room was large, comfortable and had good views over the gardens at the front of the hotel and the city. Decoration in the room was drab. The bathroom had once been very smart, however maintenance was lacking. The inset on the top of one of the basin taps was missing and the lavatory seat hinge was broken and dirty. The door sill also needed re staining as it was chipped and messy. None of this said "Five star". Breakfast was cooked to order, however the price of £25 was exorbitant for such an ordinary offering. If we had wanted poached haddock or kippers it would have been another £2.95. This really is taking the P***! Another five star hotel in Bath (Bath Priory) really does offer five star quality and service and their far superior breakfast is only £20 and with no extras to add on. We visit Bath every year, and in future we will be giving the MacDonald Bath Spa a wide berth. My recommendation to other travellers is to avoid this faded hotel and try the Bath Priory. You won't be disappointed.

We visited the hotel over New Year! I booked and paid for two four poster bedrooms in advance. When we arrived the girl on reception said they hadn’t taken payment I queued it having seen it on my Amex statement and miraculously she found it! She gave us our room, no offer to show me where it was & not at all welcoming! I eventually found my room after a walk down a tired corridor that wouldn’t have looked out of place in a very old hospital! Paint chipped bits cut out the wall and shabby is an understatement! I unlocked the door to discover a postage stamp of a room and no four poster! There was one picture hanging on the wall, flaking paint everywhere & generally it looked like a tired budget hotel room! I walked back to reception and politely said there had been a mistake! The abrupt woman I had the pleasure of checking in with said the room I’d booked didn’t exist and that the room provided was an upgrade!!! I was calm up to this point as I explained the room I’d booked did exist as my sister was in the other one and I’d seen it! She then backtracked and just went on and on that I’d been upgraded! I’d like to have seen a basic room if this were the case! I asked to speak to the manager, he was pleasant enough explained they had no other rooms despite me offering to pay if a suite were available it wasn’t about the money more about having a relaxing break with my husband in Bath! Being later on in the evening we couldn’t have found an alternative hotel else I really would have so we accepted our fate and went to the spa! Our second mistake, the first being booking the hotel in the first place! It was dirty and extremely tired, the jacuzzi was broken I notice a recurring issue from other comments, the sauna wasn’t warm and the steam room smelt so bad people were warning you as you approached it! I left to go back to my room to have a hot shower.... the water was Luke warm at best and not at all what I was hoping for! My husband came back from the bar with two g&ts that had cost £32 and said please can we leave! I couldn’t even dry my cold wet hair as the hairdryer was broken! I honestly have stayed in better b&bs there is nothing five star about the hotel in any way shape or form do not be fooled by the beautiful exterior or clever photography! Check out took 40 mins due to the same front of house not having a clue about what she was doing and trying to charge me again questioning the fact I’d Pre paid... only the evening before she’d found my payment!!! She was so rude and didn’t even apologise when I suggested the hotel room water was cold and the hairdryer broken! Eventually after being a little more assertive I paid my £15 for the car park and left! Never to return again! Might I add I wasn’t the only one complaining the 6 others checking out at the same time had issues and discrepancies! I wouldn’t recommend this hotel to my worst enemy! So very sad as it could be beautiful. I feel very let down & angry that my weekend away was tarnished, also that they can get away with a 5 star rating! A complete disgrace!

Everything was just lovely - fluffy bath robes, gorgeous massage, delicious high tea, crisp white cotton sheets, interesting hotel bar. Excellent breakfast and a very pleasant doorman. Great old oil paintings and an interesting library. Very agreeable overall. The only small thing was the slow check in and check out. In such a large hotel, it would be better to have more than two people checking guests in and out.

Doorman was excellent on arrival but were told too early to check in so left our bags and went into Bath, on returning at 4 pm there was a very long queue for check in, waited 20 minutes and offered no apology for the long wait when we eventually checked in! There is a £15 a day charge for parking the car which we thought was not necessary and never experienced before! The classic room was good, large bed and good sized bathroom but no information on breakfast times or spa times in the room! The Spa is lovely, especially the outdoor heated pool and was very quiet at 8 am! Long queue for breakfast and had to ask twice for our teas and coffees and cooked breakfast arrived with very burnt toast and Luke warm! Had a very long wait for drinks in the bar in the evening! Overall a good stay but let down by some bad service in certain areas!

We’ve just spent a couple of nights here and had a lovely time. All the staff were attentive, polite and friendly. We didn’t eat there at all, as it’s a short walk into town so we preferred to have breakfast and dinner out. My husband used the gym and I used the pool and bits of the spa, and it was all great. Clean and tidy. The room was just the ordinary one (my husband booked!!) but it was big, spacious, comfortable, with a huge bed, and big bathroom with Molton Brown toiletries. Great stay; feeling refreshed again after tons of cooking and a bout of flu over Xmas, so thanks to all.

We stayed here for 2 nights. The building is lovely and rooms nice, however being a 5* hotel seems to give them a license to rip you off. I have never stayed in a hotel that expects guests to pay for the car park, and at £15/night it is just scandalous! £25 for a cooked breakfast. I mean seriously! 14.5% service charge on top of everything too. Oh, and keep an eye out for the £10 on your bill that "The computer is making errors today". Do yourself a favour and spend your money elsewhere.

Having never spent Christmas at a hotel before I was rather apprehensive about a four-day package that I booked with my husband and our two friends, back in July. All I can say is well done to Federico Aresti and his team at the Macdonald Bath Spa Hotel - we were made to feel so welcome and nothing was too much trouble. The complimentary bottle of champagne and seasonal fruits and cakes, which were delivered to each room started the holiday off to a great start! Excellent service from the hospitality team; Luciano, Ewa, Adrianna & Mohammed, really made our stay special. The food was excellent, and included a stunning five-course Christmas lunch in the very grand Velloré restaurant. Father Christmas even made an appearance and presented each lady with a present - a gorgeous White Company vase or water jug! The hotel was not too over crowded although the spa facilities did get slightly busier on Boxing Day when more families arrived to make use of the pool and steam rooms. All in all a great trip away - hotel fabulous - the City of Bath beautifully lit up at night with lots of charming pubs and some great independent boutique shops, and the most amazing midnight communion service held on Christmas Eve in the Abbey - Perfection! Thank you Federico and Team - we will certainly be coming back!

We stayed here for two nights at the beginning of January and had such an amazing stay. We booked directly through the hotel website and found that this was the best offer. We were lucky enough to stay in one of the Imperial Suites and it was such a beautiful, spacious room. The hotel is in a great location, and town is within walking distance (approx 15 mins). We did get a taxi back one evening as the walk back is uphill. The spa facilities were great and there is an outdoor heated pool that we were even able to use in the cold weather. The staff are really friendly and breakfast was awesome- there is a buffet continental with lots of options and a selection of cooked breakfasts to order. We would definitely recommend this hotel and had a fantastic stay in Bath!

Stayed last night for one night as one night getaway after Christmas. My wife and I have been to Bath a couple of times and we were looking forward to it. We managed to check in an hour earlier than the 3.30 time! Had a premium room on the first floor overlooking the city spacious room 301. Everything was a bit tired the curtains were threadbare in places and the arms on the 2 chairs were fraud. The bathroom was strangely laid out the toilet is against the door and all the silicone seals need re doing .Needs some real tlc. There was no information about breakfast times or spa times at all in the room which I have never known before. We did use the Sauna and pool the pool was very cloudy like green algie in a pond but it was warm and very chlorinated.The sauna was good. Breakfast was good and plenty full but very slow service.The staff seemed good and friendly but not enough of them. There was a large que outside the dining room at 10 am. A lovely building that needs a lot of money it is not a 5 star. The Francis is much better

Sydney Road Bath England

Hotel highlights

  • Walking distance to The Holburne Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

The Holburne Museum is a short stroll from Macdonald Bath Spa, and other popular attractions like Bath Abbey are within a mile (2 km). This 5-star hotel welcomes guests with 131 rooms and conveniences like a full-service spa, an outdoor pool, and an indoor pool. Also close to this Bath hotel are Roman Baths and Theatre Royal Bath.


Dining

Enjoy a leisurely bite to eat at Vellore Restaurant, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 8 AM to 10 AM.


Rooms

Macdonald Bath Spa's 131 rooms are air-conditioned and provide coffee makers, free bottled water, and safes. Guests can expect free WiFi and flat-screen TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Phones, ironing boards, and desks are also available.


Property features

Guests of Macdonald Bath Spa enjoy a full-service spa, an indoor pool, and an outdoor pool. You can put free offsite parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a health club, a spa tub, and a sauna.

Room options

Classic Twin Room

Full 1 | Twin 2 | Sleeps 2

Classic Double Room (Club Classic)

Full 1 | Sleeps 2

Classic Twin Room (Club Classic)

Full 1 | Twin 2 | Sleeps 2

Executive Double Room

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

73% of guests recommend this hotel

Total of 4574 reviews