Courtyard by Marriott Basel4.0 out of 5.0
Recent guest reviews
Calling this place Courtyard Basel is misleading of course, as this may be the canton of Basel but it certainly isn't the city. The room was ok as I was upgraded to something with a couch and a kitchenette in recognition of my platinum status, the only recognition to be had besides 500 points that will supposedly be credited to my account at some point. The toiletries were few and of the very cheap variety, typical for Courtyard. The fitness room was equipped with some dumbbells, some cardio machines and an all-purpose weight machine. There were two things I really didn't like about this place: 1) there was no hot water the first morning. I was told it'd be restored in about an hour and a half, which is exactly what they said 30 minutes later when I went downstairs. For me, there was no warm shower that first morning, as I was not in a position to await the solution to the problem. It was abundantly effort that staff didn't care much and was not about to offer anything at all to compensate for the lack of something so basic and essential. No points, no discount, not even a free breakfast for a platinum member. I'm disgusted. 2) On arrival, during my stay and then by phone after checkout, I requested a copy of the bill by email. Not only did they not comply with their own assurances, but they also charged my credit card for the amount of the room PLUS the deposit. This problem was only resolved when I wrote to complain, at which time they finally sent me an invoice by email. To the hotel: don't bother telling me you hope I'll be back.
This is basic hotel located in Basel's industrial area. The Hotel maintenance is poor, rooms are not clean and towels are not changed every day, you need to ask for towles, shampoo and other stuff. The hotel is not prepared to accommodate a large number of visitors. We visited the hotel when they had several groups ... There were not enough seats for breakfast and sometimes the food was finished after 9am. We complained about cleanliness but it was not treated throughout our stay since the hotel has potential this was very disappointing
Location was to far from train station. It was a long hot walk and we couldn't find any transportation to take us to the Hotel. The Hotel is way to far away from everything, no convince store or anything. Even a long walk to train to town. On a positive note the front desk was very helpful and nice. The room was nice as well. However I would not stay here again.
I've stayed in the courtyard hotel on many occasions now and every time I have enjoyed and felt relaxed staying here, Friendly English speaking staff always helpful Close to the motorway so easy to locate
If you are in town for Baselworld, and couldn't secure a reservation for a hotel within walking distance of the show for a reasonable rate, this is a great choice. Clean and spacious rooms that were very comfortable for our 7 nights stay. Staff was extremely friendly and a great lobby bar. The one negative was my in-room iron was dirty, and I didn't realize until after it left dirty marks on my shirt. They apologized and dry-cleaned it at no charge, so no harm no foul. The in-room safe was also broken but they sent 3(!) staff members to fix it right away. Service was top notch.
As a Platinum with Marriott, I try to stay at Marriott properties when convenient, so we booked this hotel when we came to Basel for the Basel Tattoo. The hotel is easy to get to -- particularly if using the public transportation, as it is two stops from the SBB main train station in Basel. If you take the S1 train, you get off at the second stop (Pratteln) and go out to the left. When you get out of the tunnel, look for signs to the Aquabasilea and follow them. The hotel is easy to find, as it is right next to the Aquabasilea, and the signs lead you right there. The location is in what seems to be an industrial area. No stores, shops, or restaurants anywhere nearby (at least that we could see). As noted below, this caused some additional disappointment. The staff were very friendly and helpful, outstanding in fact. The rooms were clean and well-lighted. The bathroom (in our room at least) had only a shower (no tub), and like some European hotels, no washcloths. The hand towel will serve that function, though. All in all, a pleasant and comfortable facility with great staff. A word of caution, however, to other Marriott Gold or Platinum members -- despite the Marriott site assurance that "In Europe, hotels without a lounge offer a choice of breakfast for two in the restaurant or 750 points." they don't. No lounge, and no complimentary breakfast -- the breakfast prices were extremely high (but perhaps in line with other Basel hotels), and the lack of restaurants in the area meant we had to catch the train to the Basel main train station, where we were able to find a good breakfast at a reasonable price. Too bad they don't live up to the Marriott promise.
I called from the train 30 minutes out to confirm reservations and arrange for the advertised shuttle from the local station. I was told, they no longer have the shuttle but could have a taxi waiting for us when we arrive at 9:44PM. On the same call, I asked about dinner in the area and was told there was nothing in this part of town, the only option is the hotel restaurant. I said fine we will eat there, see you noon, and hung up. The taxi picked up at 9:44 and we were at the hotel by 9:50. My wife went to get a table while I checked in. She came back promptly, as she was told the kitchen was already closed. We asked about alternatives and were told the only food in the entire city at this hour (9:50PM) was either the pretzels at the hotel bar of the sandwiches in the vending machines in the hotel lobby. We were tied and hungry, so we ate the dry sandwiches and pretzels with our very expensive drinks from the bar. The next morning, while waiting for our friends, we sat temporarily at a table just off of the lobby floor. In the span of 5 minutes, 2 servers and a manager told us we would have to move, as that section was closed until lunch. We repeatedly said we would move into the restaurant when our friends arrived. We got death stares from the restaurant manager but sill waited it out. After the 5 minutes, our friends arrived and we moved into the “Breakfast Section” and asked about the menu options. They said we could order off the menu but most just did the buffet with the 2 meal plans; overpriced for continental or ridiculously overpriced for hot items such as eggs. We asked about other breakfast options in the city but again were told there is nothing in the area and nothing for breakfast downtown (in a city of 60,000 people). I and my friend decided to skip breakfast and our wives again ate cold bagels from the vending machines in the lobby. Finally, one of the things that appealed to us was the fact that the hotel was connected to the town water park and the guest could use that pool. (Slow down don’t get too excited) When we checked in, amidst the closed kitchen/cold sandwich frustrations, the desk clerk gave us vouchers to the water park and along explanation of the entry fees. We were confused and did not want to pay extra to swim in the “hotel pool”. So after deciding to skip breakfast we thought we should at least look at the waterpark before leaving. The door inside the hotel was convenient but once we used it, we were stopped by someone wanting us to pay to enter, even to look around. We were in street clothes and sandals and said we just wanted to look at the facility. We could not get in without buying a wrist bracelet RFID tag that activated the turnstile. I showed him the voucher from the hotel and he said that was sufficient for entry. ( It would have been less confusing of the front desk just told us to use the voucher.) He took it and gave us ID tags. We started to look around and after finding our way through the maze of changing rooms to the main pool we got about 5 feet in before being stopped by another pool employee, who was incidentally wearing the same sandals I was. He told us we could not be on the pool deck with shoes on and could not come in with street clothes, even to look around. That was it! We found our way back out of the maze, left the hotel, loaded our bags into a taxi and went to the cruise port early. Passing several adorable small bakeries, breakfast places, and even a Starbucks as we drove through the city. Short review: If you are cruising out of Basel, AVOID this hotel. Stay downtown.
Very nice hotel and rooms, very good breakfast, Tea and Coffee facilities and Minibar in the room. It could be a perfect vacation. The main problem is the houskeeping. Rooms were not arranged, Coffee and teabags were not supplied everyday, and somehow it looked like there was no supervision. Other problem is the location. Industrial facilities and logistic warehouses. A Mcdonalds 500 m' away. A gas station with minimarket nearby and thats all. There is no free pool in the hotel. The pool belongs to Aquabasiel, and It costs around 30 Euro. After 19.00 it reduced to 19 euro.
We stayed 5 nights in early July. The hotel is nice and comfortable with a small refrigerator. We were so thankful for the AC as the region was unusually hot. Staff was friendly and helpful, especially Cecil and Anastasia (thank you ladies!) While the 10 minute walk from the train station to the hotel was not necessarily pretty, we felt safe and stayed on the walking/bike trail. It is only 2 stops to the main station in Basel on S Bahn. We did not take the tram, but many people do. As with most if not all Basel area hotels, each guest is given a mobility ticket which gives you unlimited free rides in the city. We made day trips to Luzern and Interlaken as well as other cities. There are a couple of quickie marts (Coop) as well as a regular size grocery within walking distance. We would definitely stay here again.
I was with my family it was a great stay . staff 5/5 food 5/5 rooms were awesome stay was remarkable environment 5/5 location 5/5 Normally i go different counties and explore food and sights it was in my top list
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 358 reviews