Residence Inn by Marriott Baltimore BWI Airport3.0 out of 5.0
Recent guest reviews
This hotel is very close to the mall and Maryland live! The staff was great and friendly! The breakfast is great and the staff made sure we had everything we needed and more! I would definitely stay here again!
The hotel is very clean, good location to BWI and free shuttle. Check-in was fast and they have a free breakfast. As I was only traveling thru and staying one night with no car, I didn't like that I was little far from places to eat and get a cold beer. Although the lobby sold them they were quite pricey for one drink. All in all I will stay closer to places to eat next time if traveling thru BWI.
As a platinum Marriott member, I experience many Marriott properties, most of which I am very satisfied with. However, my wife and I took a weekend trip here and were especially impressed with 1)the very cheerful and accommodating front desk clerk when I arrived after 11PM and asked for some ice, 2)the breakfast hostess who took it upon herself to offer a tray to me when she saw I was preparing plates to take to the room to eat, and 3)even the man cleaning the men's room was especially pleasant. This was in stark contrast to an experience in another state 3 weeks previously.
The hotel was convenient for us in terms of location and nice and clean. Again, most of all customer service was OUTSTANDING. We were checked in by a very nice young lady named Danielle. I commend her highly for customer service skills. Danielle was on the at 2:00pm I believe.
I am writing this review to acknowledge the professionalism and excellent customer service I received from Danielle Burthey. I arrived at the Residence Inn on the morning of Oct 4, 2017. I wanted to check in early because of an exhausting morning of travel. Associate Danielle Burthey made every effort to not only accommodate my request, but, in my opinion, went above and beyond to offer possible options. Although we were not able to get checked in early. I felt every effort was made to help me. I believe this should be recognized and commended.
I am staying here for the next few days. The staff are very friendly and the suites are excellent. They gave me a two bedroom for the price of a single. The breakfast is nice and the area is very clean. I would definitely stay here again when in the area
We got into the bwi airport at about 1150pm....we called the htl knowing the courtesy shuttle was done at 12am. Rodonna, who sooo helpful answered the phone and stayed on the phone with us until we found the shuttle and driver. The driver wasnt happy that he had to work a couple min. Past midnight and slammed the door when we got in the shuttle, when we got to the Residence Inn, we were pleasantly greeted by Rodonnna and she took very good care of us and thanked her for excellent customer service on getting us the shuttle...she truly made us feel at home. Our room was clean and nice size. Breakfast was nice the next Morning, and Rodonna was still working and greeted us with a smile again and coordinated a shuttle to the bwi airport to catch the Marc Train. I highly recommend this htl and would stay here again.
I was there for a week and I fully enjoyed the stay. Clean place, free breakfast with decent variety, friendly staff, no traffic to get to Baltimore downtown (15 min top), free parking, HBO HD on the TV channels list. Actually, one day I went to see the receptionist and they had fresh water with fruits inside. It's true that looked a bit old but it did not bother me since it was clean and well maintained. Even if I didn't use it, it is close to train station that goes to downtown in case you don't want to brake the bank on parking.
1. Hospitality needs to be improved-- provide water and/or coffee for customers when it is hot outside. 2. Housekeeping needs to shape up- disgusting stuff was found all over the couch and the floor was not even vacuumed. 3. The pool... no one SHOULD EVER smoke there, and it is your responsibility to make sure other guests are in compliance by doing check-ins. 4. Ongoing training needed for the "new staff" to ensure these matters don't happen. Only thing great was the shuttle bus to the airport and the morning breakfast.
Stayed here for 6 days on recent work trip. Room was always clean and in good condition. Breakfast was included and always included a variety of good and fresh options. Check in and check out process was good. Upon leaving and waiting for airport shuttle , driver seemed to be a bit rude when he arrived and informed that shuttle was full and we would have to wait. Kim came out to see we were still sitting outside when we informed her of the tone of the driver. She corrected this by calling the shuttle from the neighboring Marriott, since 2 of us had flights leaving with less than 2 hrs of time. Kim was very nice and handled solving our problem. Nice location within walking distance to some food options and a movie theater.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Free airport shuttle
Residence Inn by Marriott Baltimore BWI Airport places you within a 10-minute drive of popular sights such as Oriole Park at Camden Yards and M&T Bank Stadium. This 120-room, 3-star hotel welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi. It's near the airport and also within a 15-minute drive of National Aquarium in Baltimore and B&O Railroad Museum.
Start your day off right with a free buffet breakfast. For a nice break, mingle with other guests at the free manager's reception.
The 120 air-conditioned accommodations feature kitchens and patios, and there's space to spread out with sitting areas. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Sofa beds, coffee makers, and free newspapers are also standard.
Guests staying at Residence Inn by Marriott Baltimore BWI Airport enjoy an outdoor pool, a health club, and a spa tub. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 224 reviews