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Sun Boutique Hotel Managed By BENCOOLEN

3.5 out of 5.0

Recent guest reviews

I was a regular guest at this hotel. Every time My husband and I came to Bali, we always stay at this hotel for one night as a transit before we continue our trip to another part of Bali. This time, I arrived at 10 PM, The receptionist who does the checked in was so helpful and courteous, her name is Irene if I'm not mistaken. She explained everything properly. We went up to the room, and we surprised to entered the room, smells so bad of smoke, The bed sheets are dirty plus we found hairs on top of the pillow. When my husband picks up the pad, you can see again the bed sheets have a lot of stains. Off Gross !! We came back to the reception, without touching anything else in the room. And we told her I want to change the room because the smoke's smells I cant handle it !!!. The reception did her best to help us. She was trying to call her FRONT OFFICE MANAGER to upgrade us (which is the only room available they have). And the FOM said NO to upgrade me, and let me stay in the smelly room!!! Unbelievable. I will check out the next morning at 9 AM anyway, but they cannot give me the cleaner place for their REGULAR GUEST. The manager on duty let me sleep with the smoke smell and not to care about my health!!. Well, they changed the bed sheet and "maybe" clean our room one more time, we didn't know, and we are not care anymore. After almost a year and a half, this will be the last time for us to stay. And anyway, your reception doing a great job, too bad she needs to work in a lousy management hotel. She should work in an upper class hotel.

I stayed on 15 february 2018 my room number 117. And i already put my request but they are not provide both of my request or at least one of my request its provide. Breakfast its so bad taste. Ned room its okay, but bath room its so dangerous for stand shower due to its lost from the nut.

The hotel is in a centre place and the staff members are extremely courteous and will win your heart.Food is not great for a vegetarian especially for an Indian.But ask for cabbage UBUR which is the only food i liked . you ask for any dish they will do it for you.With a 21 channel TV nothing except CNN and Nat geo is watchable.No world news in english.Two bottles of 300ml each kept in the room is not even enough to prepare two coffee and sip.However if you repeatedly request for more water you will get. guests need more water for drinking and hot water for bathing also.

This hotel was recommended to be my Make My Trip and I stayed here for 5 nights with my wife last month. Pros: 1. Friendly staff 2. Nice swimming pool 3. Very decent and varied breakfast spread. 4. Located near Carrefour mall. Cons: 1. Located far from Kuta beach (approx 3 kms), so if you need to head to the beach better to hire a scooty of blue bird. 2. Small room. We even faced problems with cockroaches in the room. Basically the drainage hole in the washbasin was open. On telling the staff, the answer was that its the same case with all the rooms (I find that a little hard to believe). 3. Service, while the staff is very friendly they need to understand that quality service is not about being apologetic but fixing the actual issues. On the 2nd day morning itself, the lock to my door stopped working due to batter issues. As a result we were locked out of my room for an hour and had to miss half of Barong dance performance. The overall gist is that while the staff is friendly and smiling, you need to ask more than once for everything.

I came in the evening to the hotel. The check in process is very fast, staffs are friendly. I have deluxe room twin beds, it s suitable for me, my wife and my 2 little kids. Room is clean, fast wifi. Breakfast is also ok. Price is affordable via Will come back again on my next visit to Bali.

Sun Boutique Hotel, although considered as a three star hotel is equipped with rooms that are built with a modern classic design and is strategically located at the center of lively Kuta area. Its proximity to the Ngurah Rai International Airport is one advantage as it is near the shopping areas, beaches and eateries. The hotel has an outdoor pool and guests can take their meals or drinks at the bar and restaurant and still enjoy the view. Wifi is good although intermittently being disconnected.

When i passed by the hotel in the first day, felt a bit hesitant by looking at the building, but i was totally wrong when i entered the hotel in the following day, everything was great :) The staffs are friendly and helpful, the room is really nice, clean and large, the pool is big enough, the variant of the food for breakfast was ok, It is really worth for the budget ^^

- Location is inconvenient, you need a cab to Kuta or Legian. - Bathroom is terrible, there were cockroaches! We requested to have room changed, and it turned out better. - WiFi is hopeless, I did not get any strong signal anywhere in the hotel, even at the lobby. - Our first and last stay in this hotel.

Booked online given room facing sunset road. Noisy at night. Hotel location very bad traffic jam all day. Room faucet clogged. Toilet bowl yellowish. unprofessional staff. 30 minutes to check in and out. First and last stay there.

We were staying 03 nights in Sun Boutique Hotel . hotel is not a new one but overall condition is not bad. rooms were clean, beds are comfortable Breakfast was good hotel front desk staff are friendly they give very much support to us ..special thanks for them. There is a carrefore nearby and grand lucky supermarket is in walking distance and also agung bali ( Bali Souvenir Store) Wifi isn't great in the room but in the lobby and the Breakfast area is good recommended.....

Jl. Sunset Road No 23 Kuta Bali

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Outdoor pool

Located in Sunset Road, Sun Boutique Hotel Managed By BENCOOLEN is within a few miles (5 km) of popular sights such as Kuta Beach and Legian Beach. This 3.5-star hotel welcomes guests with 97 rooms and conveniences like an outdoor pool, free in-room WiFi, and free valet parking. Located centrally in Kuta, it's also close to Seminyak Square and Tuban Beach.


This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 10 AM.


All of Sun Boutique Hotel Managed By BENCOOLEN's 97 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include free bottled water, safes, and phones.

Property features

At Sun Boutique Hotel Managed By BENCOOLEN, guests enjoy an outdoor pool, a children's pool, and a rooftop terrace. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for IDR 200000 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 3 meeting rooms, and a conference center.

Room options

Deluxe Room

Queen 1 | Twin 2 | Sleeps 3

Family Room

Queen 1 | Sleeps 6

Superior Double or Twin Room

Queen 2 | Twin 4 | Sleeps 4

Special Offer - Two Superior Double or Twin Room

Queen 2 | Twin 4 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

73.0% of guests recommend this hotel

Total of 268 reviews