Room smelled very strongly of smoke.
uncomfortable beds, hard to check-in (understaffed)
Close to Palmer / Long Center
Fairly grungy
Friendly staff
It's okay
Perfect location for us, felt like a safe area. Everything we went to was super close.
I was given a room with NO hot water and an air conditioner that was so loud it woke me up during the night every time it turned on. The quality of the room was atrocious! Is there no check in the rooms to ensure everything works? Does housekeeping not report stuff that’s not working? I just can’t believe a room like this would be given to a customer and that no one who works there would be unaware that it’s in such horrid state. Luckily, I was just sleeping there was I was in between apartments and showered at my old apartment… I was too tired to even consider moving rooms so just stayed there but shame on them.
Close to downtown and my daughter's dorm.
I liked how nested the place was especially how close it was to the Palmer center. Excellent, would stay again for basic needs at events and quietness and proximity to PTerry's.
the location was good
Near downtown for a suit nice.
I’ve stayed here twice (once a month ago) while I search for an apt and make a long-distance move. The staff are very courteous and professional, rooms are clean, location is great to get to Downtown Austin or South Lamar and South Congress. Only thing I’d recommend is leaving coffee and creamer packs in room. It stinks not having coffee in the morning.
Convenient location for walking downtown and to South Congress. Free parking. Staff were friendly and helpful. Hotel itself is a little worn down but clean. The room was what was described and appropriate for the cost. If you’re expecting amenities, you are not choosing the right place.
Located in South Congress, Extended Stay America Suites Austin Downtown Town Lake is within a 10-minute walk of popular sights such as Lady Bird Lake and South Congress Avenue. Each of the 130 rooms at this hotel includes a kitchen, a refrigerator, and a microwave.
The 130 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also standard. Housekeeping is available on request.
Guests of Extended Stay America Suites Austin Downtown Town Lake enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. Self parking is offered for USD 5 per day. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include a picnic area and barbecue grills.
Room smelled very strongly of smoke.
uncomfortable beds, hard to check-in (understaffed)
Jeff, thank you for your honest evaluation. We regret our beds were not to your comfort and apologize for the lapse in service you encountered. We will share your comments with our team and take steps to ensure we are more consistent in our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Close to Palmer / Long Center
Fairly grungy
Brenda, thank you for your candid review as we do value your feedback. We are glad to see from your rating you had a pleasant stay overall. However, we apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Friendly staff
It's okay
Gabriel, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Perfect location for us, felt like a safe area. Everything we went to was super close.
Thank you for choosing to stay at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
I was given a room with NO hot water and an air conditioner that was so loud it woke me up during the night every time it turned on. The quality of the room was atrocious! Is there no check in the rooms to ensure everything works? Does housekeeping not report stuff that’s not working? I just can’t believe a room like this would be given to a customer and that no one who works there would be unaware that it’s in such horrid state. Luckily, I was just sleeping there was I was in between apartments and showered at my old apartment… I was too tired to even consider moving rooms so just stayed there but shame on them.
Rebecca, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Close to downtown and my daughter's dorm.
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our ideal location. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Lora, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced with your room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us, and we hope you will make the same choice the next time you visit our area. Sincerely, Hotel Management